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Compare Guru and Khoros Service 
Featured Products
At a Glance
Market Segments
Mid-Market (57.6% of reviews)
Enterprise (36.4% of reviews)
Entry-Level Pricing
Free Trial 1 User Per Month
No pricing available
Guru
Star Rating
(2,343)4.7 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 1 User Per Month
Browse all 3 pricing plansKhoros Service
Star Rating
(40)4.4 out of 5
Market Segments
Enterprise (36.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Khoros ServiceGuru vs Khoros Service
When assessing the two solutions, reviewers found Guru easier to use, set up, and administer. Reviewers also preferred doing business with Guru overall.
- Reviewers felt that Guru meets the needs of their business better than Khoros Service.
- When comparing quality of ongoing product support, reviewers felt that Guru is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Guru over Khoros Service.
Pricing
Entry-Level Pricing
Guru
Free trial
Free Trial
1 User Per Month
The AI-driven platform completely free for 30 days.
- See pricing page
Khoros Service
No pricing availableFree Trial
Guru
Free Trial is available
Khoros Service
No trial information availableRatings
Meets Requirements
9.2
1,933
8.5
27
Ease of Use
9.2
1,955
8.2
27
Ease of Setup
9.3
971
7.8
17
Ease of Admin
9.0
477
8.0
10
Quality of Support
9.3
1,530
8.5
26
Has the product been a good partner in doing business?
9.4
430
8.3
9
Product Direction (% positive)
9.2
1,831
8.7
27
Features by Category
Content Management
9.3
122
Not enough data
9.2
118
Not enough data
9.3
120
Not enough data
Content Discovery
9.3
120
Not enough data
9.3
120
Not enough data
9.2
119
Not enough data
8.9
109
Not enough data
9.3
108
Not enough data
9.1
110
Not enough data
Generative AI
9.3
80
Not enough data
9.3
81
Not enough data
Administration
9.2
682
Not enough data
9.2
679
Not enough data
9.1
672
Not enough data
Knowledge Management
9.6
803
Not enough data
9.2
744
Not enough data
9.2
703
Not enough data
Compliance
9.1
699
Not enough data
9.1
667
Not enough data
9.2
660
Not enough data
9.1
639
Not enough data
Customer Support
9.2
772
Not enough data
9.2
730
Not enough data
9.0
652
Not enough data
Data Security
9.2
638
Not enough data
9.2
637
Not enough data
9.3
660
Not enough data
9.1
639
Not enough data
Administration
9.2
689
Not enough data
9.3
711
Not enough data
9.4
781
Not enough data
Generative AI
9.1
496
Not enough data
Knowledge Pages
9.0
692
Not enough data
9.1
647
Not enough data
9.0
694
Not enough data
8.8
593
Not enough data
8.9
557
Not enough data
9.0
569
Not enough data
Knowledge Dissemination
8.9
672
Not enough data
9.0
675
Not enough data
9.5
753
Not enough data
9.1
725
Not enough data
9.1
592
Not enough data
9.2
592
Not enough data
9.3
589
Not enough data
9.0
558
Not enough data
9.1
573
Not enough data
Agentic AI - Knowledge Base
8.7
104
Not enough data
9.0
108
Not enough data
8.9
105
Not enough data
Compatibility
9.3
109
Not enough data
8.9
101
Not enough data
9.0
97
Not enough data
Agentic AI - Enterprise Search Software
8.6
55
Not enough data
8.8
46
Not enough data
9.0
51
Not enough data
8.9
46
Not enough data
9.0
52
Not enough data
8.7
46
Not enough data
Search Queries
9.1
101
Not enough data
9.4
103
Not enough data
9.1
96
Not enough data
9.1
91
Not enough data
9.3
106
Not enough data
AI powered search - Enterprise Search Software
8.5
41
Not enough data
8.4
34
Not enough data
9.5
41
Not enough data
Functionality
8.9
101
Not enough data
9.3
104
Not enough data
9.1
102
Not enough data
Compatibility - Enterprise Search Software
9.0
32
Not enough data
9.5
35
Not enough data
8.7
32
Not enough data
Functionality - Enterprise Search Software
9.0
32
Not enough data
9.6
32
Not enough data
9.2
33
Not enough data
Search Queries - Enterprise Search Software
9.0
33
Not enough data
9.2
35
Not enough data
8.5
36
Not enough data
9.3
33
Not enough data
Responses
8.6
61
Not enough data
8.7
68
Not enough data
9.2
73
Not enough data
Automation - AI Agents
8.7
56
Not enough data
8.4
65
Not enough data
8.2
67
Not enough data
8.9
61
Not enough data
9.0
58
Not enough data
Platform
8.7
65
Not enough data
8.8
62
Not enough data
8.6
67
Not enough data
Autonomy - AI Agents
8.9
64
Not enough data
8.9
64
Not enough data
8.7
69
Not enough data
8.9
60
Not enough data
Generative AI
9.0
73
Not enough data
8.9
72
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
9.0(won by default)
7
Not enough data
8.6(won by default)
6
Not enough data
8.3(won by default)
5
Channels
Not enough data
8.0(won by default)
5
Not enough data
9.3(won by default)
7
Not enough data
7.3(won by default)
5
Not enough data
6.7(won by default)
5
Not enough data
8.3(won by default)
5
Insight
Not enough data
7.6(won by default)
7
Not enough data
8.8(won by default)
7
Not enough data
8.3(won by default)
6
Not enough data
8.3(won by default)
6
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customization - AI Agent Builders
9.7
11
Not enough data
9.2
8
Not enough data
9.0
5
Not enough data
Functionality - AI Agent Builders
9.3
10
Not enough data
9.2
11
Not enough data
9.7
5
Not enough data
8.3
11
Not enough data
Data and Analytics - AI Agent Builders
9.0
8
Not enough data
9.8
11
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
8.3
9
Not enough data
9.7
5
Not enough data
9.2
8
Not enough data
8.8
10
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Guru and Khoros Service share no categories
Unique Categories
Guru is categorized as Knowledge Base, AI Agents For Business Operations, Contact Center Knowledge Base, Insight Engines, Enterprise Search Software, AI Agent Builders, and AI IT Agents
Khoros Service is categorized as Digital Customer Service Platforms, Social Customer Service, Live Chat, Customer Self-Service, and Conversational Commerce Platforms
Reviews
Reviewers' Company Size
Guru
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Khoros Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.9%
Information Technology and Services
11.4%
Consumer Services
8.7%
Internet
6.4%
Financial Services
5.8%
Other
52.9%
Telecommunications
15.2%
Outsourcing/Offshoring
9.1%
Marketing and Advertising
9.1%
Consumer Services
9.1%
Hospitality
6.1%
Other
51.5%
Alternatives
Discussions
Do we have any mobile app for Guru?
3 Comments
DF
No there is not, however the Web app does scale to phonesRead more
What does Guru do?
3 Comments
LF
Guru is an all-in-one tool that brings everyone on your teams together and puts all your information in one place: right in your workflow.Read more
How did you start your "knowledge council" and what are some of the early hurdles to overcome?
2 Comments
CA
There's lots of advice on starting and engaging a knowledge council here:...Read more
What do online communities do?
1 Comment
AM
Online communities increase customer engagement with the product/service and decrease customer service cost by replacing it with online knowledge sharing and...Read more
What is a community khoros?
1 Comment
MV
Khoros is a platform for digital-first customer engagementRead more
Khoros Service has no more discussions with answers
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