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Compare GoTo Connect and Talkroute 
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At a Glance
Market Segments
Small-Business (70.9% of reviews)
Small-Business (92.9% of reviews)
Entry-Level Pricing
Starting at $27.00 1 User, Per month
$19 per account, per month (not billed per user)
GoTo Connect
Star Rating
(1,385)4.4 out of 5
Market Segments
Small-Business (70.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $27.00 1 User, Per month
Browse all 2 pricing plansTalkroute
Star Rating
(42)4.6 out of 5
Market Segments
Small-Business (92.9% of reviews)
Pros & Cons
Entry-Level Pricing
$19 per account, per month (not billed per user)
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that GoTo Connect excels in sound quality and user-friendliness, with many users appreciating its easy setup and customization options. One user highlighted how the mobile app supports their sales team effectively, making it a versatile choice for businesses.
- Users say that Talkroute offers a more streamlined experience, particularly for small businesses. Reviewers have noted that the setup process is straightforward, allowing them to create call menus in just minutes, which enhances operational efficiency.
- According to verified reviews, GoTo Connect has a higher overall satisfaction score, indicating that users feel it meets their communication needs effectively. Many users have praised its ability to manage both internal and customer communications seamlessly.
- Reviewers mention that Talkroute shines in its voicemail system, which transcribes messages and delivers them via email. This feature has been particularly appreciated for simplifying communication and ensuring important messages are easily forwarded to the right team members.
- G2 reviewers highlight that while GoTo Connect has a robust support team that assists with ongoing changes, Talkroute's support is also commendable, with users feeling that they receive timely help when needed, contributing to a positive user experience.
- Users report that GoTo Connect's extensive feature set can sometimes feel overwhelming, whereas Talkroute is praised for its simplicity and focus on essential features, allowing users to avoid paying for unnecessary extras, which can be a significant advantage for small businesses.
Pricing
Entry-Level Pricing
GoTo Connect
Basic
Starting at $27.00
1 User, Per month
A simple business phone system with chat and video conferencing built right in
- Up to 20 users
- Local or toll-free number options
- Video meetings up to 4 participants
Talkroute
BASIC
$19
per account, per month (not billed per user)
Included Features:
- Local & Toll Free Numbers
- Incoming & Outgoing Calling
- Text Messaging
Free Trial
GoTo Connect
No trial information availableTalkroute
Free Trial is available
Ratings
Meets Requirements
9.0
1,123
8.9
21
Ease of Use
9.0
1,136
9.7
27
Ease of Setup
8.7
797
9.5
25
Ease of Admin
8.9
778
8.8
8
Quality of Support
8.8
1,098
9.1
21
Has the product been a good partner in doing business?
9.1
771
8.8
8
Product Direction (% positive)
8.4
1,088
9.4
21
Features by Category
Dialing Options
9.1
11
Not enough data
9.0
10
Not enough data
Not enough data
Not enough data
Agent Tools
7.6
11
Not enough data
7.3
11
Not enough data
7.6
11
Not enough data
Automation
7.0
10
Not enough data
7.6
11
Not enough data
7.4
9
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Documents
7.3
54
Not enough data
6.8
53
Not enough data
7.9
56
Not enough data
Agentic AI - Online Fax
6.1
9
Not enough data
6.5
9
Not enough data
Sending
9.0
61
Not enough data
9.0
58
Not enough data
8.4
58
Not enough data
8.7
58
Not enough data
8.5
55
Not enough data
8.7
57
Not enough data
Channels
7.3
29
Not enough data
6.9
29
Not enough data
5.9
28
Not enough data
Design
7.8
29
Not enough data
5.9
25
Not enough data
6.9
26
Not enough data
7.5
28
Not enough data
7.3
28
Not enough data
Generative AI
4.7
19
Not enough data
5.4
20
Not enough data
Channels
8.8
19
Not enough data
6.5
16
Not enough data
6.4
18
Not enough data
7.6
17
Not enough data
6.5
16
Not enough data
Generative AI
7.6
12
Not enough data
Functions
8.6
20
Not enough data
8.5
17
Not enough data
8.4
17
Not enough data
7.1
15
Not enough data
7.4
16
Not enough data
8.1
16
Not enough data
6.9
15
Not enough data
7.2
15
Not enough data
Agentic AI - Contact Center
5.3
5
Not enough data
5.3
5
Not enough data
7.0
5
Not enough data
4.7
5
Not enough data
Administrative
7.2
13
Not enough data
8.8
20
Not enough data
7.9
19
Not enough data
8.4
15
Not enough data
7.7
15
Not enough data
Basic Communication - Cloud PBX
Not enough data
9.4
9
Not enough data
9.7
6
Not enough data
9.3
5
Not enough data
9.7
6
Not enough data
Not enough data
Not enough data
9.7
6
Advanced Features - Cloud PBX
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
8.5
48
Not enough data
9.0
49
Not enough data
8.5
48
9.3
5
7.6
48
Not enough data
9.1
46
Not enough data
8.0
46
9.3
5
Basic Communication
9.2
903
|
Verified
8.9
16
|
Verified
8.0
394
|
Verified
Feature Not Available
7.8
446
|
Verified
9.2
15
|
Verified
7.9
382
|
Verified
Feature Not Available
8.7
648
|
Verified
Feature Not Available
9.1
735
|
Verified
Feature Not Available
Agentic AI - VoIP Providers
7.3
24
Not enough data
7.5
23
Not enough data
7.4
23
Not enough data
7.2
23
Not enough data
Access
8.2
476
|
Verified
9.2
13
|
Verified
8.2
502
Feature Not Available
8.4
505
|
Verified
8.9
14
|
Verified
Advanced Features
8.6
729
|
Verified
9.3
14
|
Verified
9.0
688
|
Verified
9.4
14
|
Verified
9.1
777
|
Verified
8.9
17
|
Verified
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
Not enough data
9.0
100
|
Verified
Not enough data
Feature Not Available
Not enough data
Features
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
81
|
Verified
Not enough data
9.0
108
|
Verified
Not enough data
8.9
95
|
Verified
Not enough data
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
GoTo Connect and Talkroute are categorized as VoIP Providers
Unique Categories
GoTo Connect is categorized as UCaaS Platforms, Online Fax, Auto Dialer, Contact Center, and Customer Communications Management
Talkroute is categorized as Cloud PBX Platforms
Reviews
Reviewers' Company Size
GoTo Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Talkroute
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
8.5%
Hospital & Health Care
5.6%
Financial Services
5.3%
Insurance
5.3%
Computer Software
4.3%
Other
70.9%
Real Estate
9.5%
Information Technology and Services
9.5%
Automotive
9.5%
Hospital & Health Care
7.1%
Health, Wellness and Fitness
7.1%
Other
57.1%
Discussions
Can I Port My Existing Number?
2 Comments
ME
Yes. You can port your number.Read more
The Call prompter
2 Comments
CB
I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter.Read more
Who owns Talkroute?
1 Comment
TP
Someone who doesn't care for their small business customers. We were dropped due to our review on their failure to address issues within their own program.Read more
Talkroute has no more discussions with answers
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