Compare Gorgias and Re:amaze 
At a Glance
Market Segments
Small-Business (80.9% of reviews)
Small-Business (80.9% of reviews)
Entry-Level Pricing
$10.00
$29 per agent / month
Gorgias
Star Rating
(549)4.6 out of 5
Market Segments
Small-Business (80.9% of reviews)
Pros & Cons
Entry-Level Pricing
$10.00
Free Trial is available
Browse all 5 pricing plansRe:amaze
Star Rating
(139)4.6 out of 5
Market Segments
Small-Business (80.9% of reviews)
Pros & Cons
Entry-Level Pricing
$29 per agent / month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Re:amaze excels in providing a user-friendly interface, making it easy for teams to navigate and utilize its features effectively. Users appreciate the ability to centralize all communication channels, which enhances collaboration and efficiency in customer service responses.
- Users say Gorgias stands out for its robust integration capabilities, particularly with Shopify, allowing businesses to manage orders directly within the platform. This seamless integration has been highlighted as a significant advantage, enabling users to perform tasks without switching between applications.
- Reviewers mention that while both platforms offer strong support, Re:amaze receives high praise for its responsive customer service. Users have noted the helpfulness of the support team, which contributes to a positive overall experience when addressing issues or inquiries.
- According to verified reviews, Gorgias is recognized for its comprehensive customer service platform that consolidates email, chat, and help desk functionalities. This all-in-one approach has been beneficial for users managing multiple customer service channels, streamlining their workflow.
- G2 reviewers highlight that Re:amaze's customization options cater well to businesses of various sizes, allowing for tailored solutions that fit specific needs. Users have expressed satisfaction with the flexibility of the platform, which can adapt to different operational requirements.
- Users report that Gorgias has made significant strides in incorporating AI features, enhancing the efficiency of customer interactions. The ability to automate responses and manage customer inquiries effectively has been a game-changer for many users, improving their overall service delivery.
Pricing
Entry-Level Pricing
Gorgias
Starter
$10.00
Includes 50 tickets/mo, +$0.40 for each extra ticket
- Unlimited users
- Facebook & Instagram integrations
- Live chat & chat campaigns
Re:amaze
Basic
$29 per agent / month
Re:amaze Basic includes everything you need to grow your customer service team and culture.
- Unlimited Email Inboxes
- Social Media Integration
- Basic Reporting and Analytics
Free Trial
Gorgias
Free Trial is available
Re:amaze
Free Trial is available
Ratings
Meets Requirements
8.9
410
9.2
121
Ease of Use
9.1
415
9.0
123
Ease of Setup
8.8
225
8.9
76
Ease of Admin
9.2
209
9.4
77
Quality of Support
9.1
394
9.4
116
Has the product been a good partner in doing business?
9.4
204
9.6
76
Product Direction (% positive)
8.9
368
9.2
121
Features by Category
Ticket and Case Management
9.0
182
9.3
66
|
Verified
9.1
184
9.3
67
|
Verified
8.9
181
9.0
67
|
Verified
8.5
171
8.9
60
|
Verified
8.3
132
8.8
40
|
Verified
8.7
168
8.6
67
|
Verified
9.0
172
9.1
58
|
Verified
8.8
168
8.9
29
|
Verified
Generative AI
7.4
7
Not enough data
7.4
7
Not enough data
Agentic AI - Help Desk
7.5
6
Not enough data
6.9
6
Not enough data
7.5
6
Not enough data
Communication Channels
8.9
147
9.1
54
|
Verified
9.1
159
9.3
64
|
Verified
8.8
150
9.3
67
|
Verified
8.6
158
8.8
63
|
Verified
8.2
91
Feature Not Available
Platform
7.3
100
9.1
49
|
Verified
8.5
131
8.5
68
|
Verified
8.9
142
9.2
52
|
Verified
8.7
141
9.2
46
|
Verified
8.2
134
9.1
57
|
Verified
8.3
137
8.8
61
|
Verified
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
8.0
5
Not enough data
7.3
5
Not enough data
8.7
5
Not enough data
Automation
8.9
6
Not enough data
8.9
6
Not enough data
8.7
5
Not enough data
Artificial Intelligence
8.9
6
Not enough data
8.7
5
Not enough data
7.3
5
Not enough data
Generative AI
8.5
14
Not enough data
8.6
14
Not enough data
7.6
14
Not enough data
Communication
8.9
169
9.6
59
|
Verified
8.6
182
9.4
59
|
Verified
8.5
124
9.1
26
|
Verified
8.6
122
9.3
39
|
Verified
8.6
96
Not enough data
Internal Use
8.5
131
8.5
68
|
Verified
8.9
152
9.4
56
|
Verified
8.7
113
9.0
34
|
Verified
8.7
135
9.3
49
|
Verified
8.8
143
9.5
46
|
Verified
8.7
165
8.8
48
|
Verified
Generative AI
8.3
5
Not enough data
Self-Service Experience
8.6
161
9.1
47
8.4
153
9.0
48
8.3
118
Feature Not Available
7.8
136
Not enough data
8.3
152
Not enough data
Self-Service Platform
8.5
148
Not enough data
8.4
171
Not enough data
7.9
141
Not enough data
8.8
173
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7(won by default)
13
Not enough data
7.8(won by default)
13
Not enough data
Process
8.7
148
9.2(won by 0.5)
38
9.1
177
9.2(won by 0.1)
43
9.2(won by 0.2)
175
9.0
38
Channels
9.4
176
9.5(won by 0.1)
56
8.8
167
8.9(won by 0.1)
57
9.0
149
9.3(won by 0.3)
53
8.2
91
9.3(won by 1.1)
23
8.3
94
9.2(won by 0.9)
30
Insight
8.4
112
8.6(won by 0.2)
27
8.5
144
9.1(won by 0.6)
37
8.7
115
9.0(won by 0.3)
38
9.0
141
9.5(won by 0.5)
44
Generative AI
9.0
5
Not enough data
9.0
5
Not enough data
Conversational AI - Conversational Commerce Platforms
6.5
9
Not enough data
8.0
5
Not enough data
5.5
7
Not enough data
5.0
5
Not enough data
6.4
6
Not enough data
Platform integration - Conversational Commerce Platforms
9.6
8
Not enough data
9.0
5
Not enough data
6.3
5
Not enough data
7.7
10
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
6.9
8
Not enough data
6.0
8
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gorgias and Re:amaze are categorized as Digital Customer Service Platforms, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Gorgias is categorized as Customer Service Automation, Conversational Support, AI Sales Assistant, Conversational Marketing, AI Customer Support Agents, and Conversational Commerce Platforms
Re:amaze has no unique categories
Reviews
Reviewers' Company Size
Gorgias
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Re:amaze
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
21.4%
Apparel & Fashion
15.2%
Consumer Goods
11.8%
Food & Beverages
10.1%
Consumer Services
6.9%
Other
34.5%
Retail
19.1%
Apparel & Fashion
6.6%
Consumer Electronics
6.6%
Sporting Goods
5.9%
Consumer Goods
5.1%
Other
56.6%
Alternatives
Discussions
Is gorgias worth?
2 Comments
LL
Depending on your business size Gorgias is worth the investment. I started with the Basic plan which was $60 a month and it was worth every penny. Unlike...Read more
What does gorgias integrate with?
2 Comments
LL
My understanding is Gorgias can integrate with most apps as an HTTP connection (webhook) as long as there is an API capability. They also have a list of...Read more
What if your pricing changes in the future? Will I be grandfathered?
2 Comments
Official Response from Re:amaze
We're serious about pricing because we know how important it is for you to estimate costs and be able to scale your growth according to your business growth....Read more
How do I utilize the search option better?
1 Comment
HN
Hi, can you verify for me which search you're referring to and what you're trying to do (such as search FAQ Pages, Saved Response Templates, Search Reamaze's...Read more
Do you offer discounts?
1 Comment
Official Response from Re:amaze
We offer discounts for businesses in the following industries:
- Education
- Non-profit
- Healthcare
We also offer bulk volume discounts for...Read more
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