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At a Glance
Market Segments
Small-Business (81.3% of reviews)
Small-Business (80.9% of reviews)
Entry-Level Pricing
$10.00
$29 per agent / month
Gorgias
Star Rating
(538)4.6 out of 5
Market Segments
Small-Business (81.3% of reviews)
Pros & Cons
Entry-Level Pricing
$10.00
Free Trial is available
Browse all 5 pricing plansRe:amaze
Star Rating
(139)4.6 out of 5
Market Segments
Small-Business (80.9% of reviews)
Pros & Cons
Entry-Level Pricing
$29 per agent / month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Re:amaze excels in its AI Text Generation and AI Text Summarization features, both rated at 9.7, making it a strong choice for businesses looking to enhance their customer support with generative AI capabilities. In contrast, Gorgias does not offer the same level of AI functionality, which reviewers mention as a limitation for those seeking advanced automation.
- Reviewers mention that Re:amaze's Pop-up Chat feature is rated at 9.6, providing a seamless communication experience for customers. Gorgias, while also strong in chat functionality, has a lower rating of 8.9, indicating that users may find Re:amaze's chat interface more effective for engaging with customers.
- Users on G2 highlight Re:amaze's superior Knowledge Base rating of 9.1 compared to Gorgias's 8.6, suggesting that Re:amaze offers a more comprehensive self-service experience for customers looking for information without needing to contact support.
- Reviewers say that Re:amaze's Ticket Creation User Experience is rated at 9.3, which is higher than Gorgias's 9.0. This indicates that users may find it easier to create and manage tickets in Re:amaze, enhancing overall efficiency in customer support operations.
- G2 users report that Re:amaze's Customization options are rated at 8.5, while Gorgias slightly edges ahead with a score of 8.6. However, users mention that Gorgias's customization features are not as intuitive, which could impact user experience negatively.
- Users report that Re:amaze's Quality of Support is rated at 9.4, which is higher than Gorgias's 9.2. This suggests that businesses may receive more responsive and effective support from Re:amaze, a critical factor for companies relying on customer service software.
Pricing
Entry-Level Pricing
Gorgias
Starter
$10.00
Includes 50 tickets/mo, +$0.40 for each extra ticket
- Unlimited users
- Facebook & Instagram integrations
- Live chat & chat campaigns
Re:amaze
Basic
$29 per agent / month
Re:amaze Basic includes everything you need to grow your customer service team and culture.
- Unlimited Email Inboxes
- Social Media Integration
- Basic Reporting and Analytics
Free Trial
Gorgias
Free Trial is available
Re:amaze
Free Trial is available
Ratings
Meets Requirements
8.9
401
9.2
121
Ease of Use
9.2
406
9.0
123
Ease of Setup
8.8
216
8.9
76
Ease of Admin
9.2
204
9.4
77
Quality of Support
9.2
387
9.4
116
Has the product been a good partner in doing business?
9.4
199
9.6
76
Product Direction (% positive)
8.9
360
9.2
121
Features by Category
Ticket and Case Management
9.0
181
9.3
66
|
Verified
9.1
183
9.3
67
|
Verified
8.9
181
9.0
67
|
Verified
8.5
170
8.9
60
|
Verified
8.3
132
8.8
40
|
Verified
8.7
168
8.6
67
|
Verified
9.0
171
9.1
58
|
Verified
8.8
168
8.9
29
|
Verified
Generative AI
7.4
7
Not enough data
7.4
7
Not enough data
Agentic AI - Help Desk
7.5
6
Not enough data
6.9
6
Not enough data
7.5
6
Not enough data
Communication Channels
8.9
147
9.1
54
|
Verified
9.1
159
9.3
64
|
Verified
8.8
150
9.3
67
|
Verified
8.6
158
8.8
63
|
Verified
8.2
91
Feature Not Available
Platform
7.3
100
9.1
49
|
Verified
8.5
130
8.5
68
|
Verified
8.9
141
9.2
52
|
Verified
8.7
140
9.2
46
|
Verified
8.2
133
9.1
57
|
Verified
8.3
137
8.8
61
|
Verified
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
8.3
6
Not enough data
7.8
6
Not enough data
8.9
6
Not enough data
Automation
8.9
6
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
Artificial Intelligence
8.9
6
Not enough data
8.9
6
Not enough data
7.8
6
Not enough data
Generative AI
8.5
14
Not enough data
8.6
14
Not enough data
7.6
14
Not enough data
Communication
8.9
169
9.6
59
|
Verified
8.6
182
9.4
59
|
Verified
8.5
124
9.1
26
|
Verified
8.6
122
9.3
39
|
Verified
8.6
96
Not enough data
Internal Use
8.5
130
8.5
68
|
Verified
8.9
152
9.4
56
|
Verified
8.7
113
9.0
34
|
Verified
8.7
135
9.3
49
|
Verified
8.8
143
9.5
46
|
Verified
8.7
165
8.8
48
|
Verified
Generative AI
8.3
5
Not enough data
Self-Service Experience
8.6
161
9.1
47
8.4
153
9.0
48
8.3
118
Feature Not Available
7.8
136
Not enough data
8.3
152
Not enough data
Self-Service Platform
8.5
148
Not enough data
8.4
171
Not enough data
7.9
141
Not enough data
8.8
173
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7(won by default)
13
Not enough data
7.8(won by default)
13
Not enough data
Process
8.7
148
9.2(won by 0.5)
38
9.1
177
9.2(won by 0.1)
43
9.2(won by 0.2)
175
9.0
38
Channels
9.4
176
9.5(won by 0.1)
56
8.8
167
8.9(won by 0.1)
57
9.0
149
9.3(won by 0.3)
53
8.2
91
9.3(won by 1.1)
23
8.3
94
9.2(won by 0.9)
30
Insight
8.4
112
8.6(won by 0.2)
27
8.5
144
9.1(won by 0.6)
37
8.7
115
9.0(won by 0.3)
38
9.0
141
9.5(won by 0.5)
44
Generative AI
9.0
5
Not enough data
9.0
5
Not enough data
Conversational AI - Conversational Commerce Platforms
6.9
6
Not enough data
8.3
6
Not enough data
6.1
6
Not enough data
5.8
6
Not enough data
6.4
6
Not enough data
Platform integration - Conversational Commerce Platforms
9.3
5
Not enough data
9.0
5
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
7.2
6
Not enough data
6.4
6
Not enough data
Categories
Categories
Shared Categories
Gorgias and Re:amaze are categorized as Digital Customer Service Platforms, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Gorgias is categorized as Conversational Commerce Platforms, AI Sales Assistant, Conversational Support, Customer Service Automation, and Conversational Marketing
Re:amaze has no unique categories
Reviews
Reviewers' Company Size
Gorgias
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Re:amaze
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
21.2%
Apparel & Fashion
14.9%
Consumer Goods
11.8%
Food & Beverages
9.9%
Consumer Services
7.1%
Other
35.1%
Retail
19.1%
Consumer Electronics
6.6%
Apparel & Fashion
6.6%
Sporting Goods
5.9%
Consumer Goods
5.1%
Other
56.6%
Alternatives
Discussions
What does gorgias integrate with?
2 Comments
LL
My understanding is Gorgias can integrate with most apps as an HTTP connection (webhook) as long as there is an API capability. They also have a list of...Read more
What if your pricing changes in the future? Will I be grandfathered?
2 Comments
Official Response from Re:amaze
We're serious about pricing because we know how important it is for you to estimate costs and be able to scale your growth according to your business growth....Read more
How do I utilize the search option better?
1 Comment
HN
Hi, can you verify for me which search you're referring to and what you're trying to do (such as search FAQ Pages, Saved Response Templates, Search Reamaze's...Read more
What is Re:amaze's pricing?
1 Comment
Official Response from Re:amaze
Re:amaze offers 4 different plans for businesses in all growth stages.
1. Re:amaze Starter is a $50 flat rate plan that offers businesses unlimited staff...Read more
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