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Compare Gorgias and Kustomer 
Featured Products
At a Glance
Market Segments
Small-Business (81.1% of reviews)
Mid-Market (65.8% of reviews)
Entry-Level Pricing
$10.00
Starting at $89.00 1 User Per Month
Gorgias
Star Rating
(545)4.6 out of 5
Market Segments
Small-Business (81.1% of reviews)
Pros & Cons
Entry-Level Pricing
$10.00
Free Trial is available
Browse all 5 pricing plansKustomer
Star Rating
(513)4.5 out of 5
Market Segments
Mid-Market (65.8% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $89.00 1 User Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Kustomer excels in providing a user-friendly interface, making it easy for teams to centralize customer information. Users appreciate the intuitive design, stating, "It’s easy to use, and I love having all customer information centralized in one view."
- Users say Gorgias shines in its automation capabilities, allowing for streamlined workflows. Reviewers highlight how the platform helps manage tickets efficiently, with one user noting, "Gorgias has truly streamlined our customer service workflow and made managing tickets smoother and more efficient."
- According to verified reviews, Kustomer's implementation process is praised for its simplicity, with users mentioning that it integrates seamlessly with other applications like Shopify. This ease of setup is a significant advantage for businesses looking to get started quickly.
- Reviewers mention that Gorgias is particularly effective for small businesses, with its features tailored to meet their needs. Users appreciate the all-in-one dashboard that consolidates social messages, emails, and live chats, stating, "With the use of this, we don't need to bounce between different tabs or tools."
- G2 reviewers highlight that Kustomer offers superior quality of support, with users noting the professionalism and responsiveness of their customer service team. This aspect is crucial for businesses that rely on timely assistance to resolve issues.
- Users report that while Gorgias has a slightly higher star rating, Kustomer's recent reviews indicate a strong satisfaction level, particularly in ticket creation and response experiences, with users expressing that the platform is "very easy to use with Ujet, they go hand in hand."
Pricing
Entry-Level Pricing
Gorgias
Starter
$10.00
Includes 50 tickets/mo, +$0.40 for each extra ticket
- Unlimited users
- Facebook & Instagram integrations
- Live chat & chat campaigns
Kustomer
Enterprise
Starting at $89.00
1 User Per Month
Essential CX tools for growing teams—
powerful, affordable, and built to scale
- Conversational Timeline
- Tasks and Automations
- Data & File Storage
Free Trial
Gorgias
Free Trial is available
Kustomer
No trial information availableRatings
Meets Requirements
8.9
407
8.9
388
Ease of Use
9.2
412
8.8
403
Ease of Setup
8.8
222
8.7
213
Ease of Admin
9.2
207
8.1
152
Quality of Support
9.2
392
9.0
370
Has the product been a good partner in doing business?
9.3
202
8.8
148
Product Direction (% positive)
8.9
366
8.8
378
Features by Category
Ticket and Case Management
9.0
181
9.2
184
|
Verified
9.1
183
9.1
188
|
Verified
8.9
181
8.9
192
|
Verified
8.5
170
8.9
184
|
Verified
8.3
132
8.9
163
|
Verified
8.7
168
8.9
182
|
Verified
9.0
171
9.2
182
|
Verified
8.8
168
9.1
183
|
Verified
Generative AI
7.4
7
7.9
49
7.4
7
8.4
49
Agentic AI - Help Desk
7.5
6
7.8
43
6.9
6
7.9
43
7.5
6
8.1
43
Communication Channels
8.9
147
8.9
165
|
Verified
9.1
159
9.3
190
|
Verified
8.8
150
9.1
165
|
Verified
8.6
158
8.5
163
|
Verified
8.2
91
8.7
152
Platform
7.3
100
8.0
82
8.5
130
8.7
169
|
Verified
8.9
141
9.2
124
|
Verified
8.7
140
8.9
120
|
Verified
8.2
133
8.4
157
|
Verified
8.3
137
8.5
156
|
Verified
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
9.0
185
Not enough data
9.1
180
Not enough data
9.1
166
Not enough data
8.9
86
Support Automation
Not enough data
9.0
162
Not enough data
9.0
177
Not enough data
9.3
156
Not enough data
8.6
89
Generative AI
Not enough data
8.3
54
Not enough data
8.4
54
Customer Support
8.0
5
Not enough data
7.3
5
Not enough data
8.7
5
Not enough data
Automation
8.9
6
Not enough data
8.9
6
Not enough data
8.7
5
Not enough data
Artificial Intelligence
8.9
6
Not enough data
8.7
5
Not enough data
7.3
5
Not enough data
Generative AI
8.5
14
7.3
43
8.6
14
7.5
43
7.6
14
6.9
42
Communication
8.9
169
8.9
156
|
Verified
8.6
182
8.9
174
|
Verified
8.5
124
9.0
144
|
Verified
8.6
122
8.8
134
|
Verified
8.6
96
8.1
84
Internal Use
8.5
130
8.7
169
|
Verified
8.9
152
9.1
153
|
Verified
8.7
113
8.2
90
8.7
135
8.8
152
|
Verified
8.8
143
9.0
157
|
Verified
8.7
165
9.0
174
|
Verified
Generative AI
8.3
5
8.4
34
Self-Service Experience
8.6
161
8.9
90
8.4
153
8.7
87
8.3
118
8.6
68
7.8
136
8.3
51
8.3
152
8.7
55
Self-Service Platform
8.5
148
9.0
59
8.4
171
8.9
59
7.9
141
8.5
53
8.8
173
9.0
57
Agentic AI - Customer Self-Service
Not enough data
7.9
21
Not enough data
8.4
21
Not enough data
8.5
21
Not enough data
8.3
21
Not enough data
8.4
21
Not enough data
8.5
21
Not enough data
8.4
20
Generative AI
7.7
13
8.2(won by 0.5)
23
7.8
13
8.3(won by 0.5)
23
Process
8.7
148
8.8(won by 0.1)
40
9.1
177
9.2(won by 0.1)
44
9.2
175
9.4(won by 0.2)
45
Channels
9.4
176
9.6(won by 0.2)
45
8.8
167
9.0(won by 0.2)
42
9.0
149
9.2(won by 0.2)
42
8.2
91
9.1(won by 0.9)
41
8.3
94
9.3(won by 1.0)
41
Insight
8.4
112
9.1(won by 0.7)
42
8.5
144
8.7(won by 0.2)
45
8.7(won by 0.3)
115
8.4
40
9.0(won by 0.3)
141
8.7
43
Generative AI
9.0
5
8.0
35
9.0
5
8.3
35
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
6.4
7
Not enough data
8.0
5
Not enough data
5.8
6
Not enough data
5.0
5
Not enough data
6.4
6
Not enough data
Platform integration - Conversational Commerce Platforms
9.4
6
Not enough data
9.0
5
Not enough data
6.3
5
Not enough data
7.4
9
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
6.9
7
Not enough data
6.0
8
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.9
7
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
8.1
7
Not enough data
7.9
7
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.3
7
Automation
Not enough data
8.8
7
Not enough data
8.6
7
Not enough data
8.8
7
Autonomy
Not enough data
8.8
7
Not enough data
9.0
7
Not enough data
8.6
7
Not enough data
8.1
7
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gorgias and Kustomer are categorized as Digital Customer Service Platforms, Conversational Support, Social Customer Service, Live Chat, Help Desk, Customer Self-Service, and AI Customer Support Agents
Unique Categories
Gorgias is categorized as Customer Service Automation, AI Sales Assistant, Conversational Marketing, and Conversational Commerce Platforms
Kustomer is categorized as AI Agent Builders and AI Agents For Business Operations
Reviews
Reviewers' Company Size
Gorgias
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kustomer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
21.3%
Apparel & Fashion
15.1%
Consumer Goods
11.7%
Food & Beverages
10.2%
Consumer Services
7.0%
Other
34.7%
Consumer Services
13.2%
Retail
11.5%
Health, Wellness and Fitness
6.1%
Apparel & Fashion
5.7%
Food & Beverages
5.5%
Other
58.1%
Alternatives
Discussions
What does gorgias integrate with?
2 Comments
LL
My understanding is Gorgias can integrate with most apps as an HTTP connection (webhook) as long as there is an API capability. They also have a list of...Read more
How can we get a ticket ID ?
1 Comment
HL
The ticket ID is the string of characters in the URL after the "events" portion. For example, if you have a ticket open, you will...Read more
Is there a way currently follow a customer in different ways such as a label so you can sort your follows by sales, shipping issues, parts replacement, follow up order. Not to be confused with the (labeling of a interaction) but current interactions that I need to go back to as a agent to check on my customer for a specific reason.
1 Comment
ED
All the conversations are in your search field and they are shown in the timeline. Read more
How can I post a note with out it closing
1 Comment
ED
You can add internal note by clicking on note and it will be visible only for the users of your company :) Read more
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