Compare Gong and Rafiki 
At a Glance
Market Segments
Mid-Market (69.4% of reviews)
Small-Business (61.9% of reviews)
Entry-Level Pricing
No pricing available
Starting at $19.00 1 User Per Month
Gong
Star Rating
(6,521)4.7 out of 5
Market Segments
Mid-Market (69.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GongRafiki
Star Rating
(21)4.6 out of 5
Market Segments
Small-Business (61.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $19.00 1 User Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gong excels in providing detailed meeting messages, which help users understand customer needs better. One user mentioned, "I like the past accurate detailed meeting messages that Gong provides," highlighting its effectiveness in capturing context during calls.
- Users say that Rafiki offers a user-friendly experience, with many appreciating its simplicity and range of features. A recent user noted, "It's easy to use and its ability to grade calls is impressive!" showcasing its straightforward approach to call analysis.
- Reviewers mention that Gong's implementation process is notably quick and intuitive, with users praising the easy setup. One user stated, "the initial setup was easy," which is a significant advantage for teams looking to get started without extensive training.
- According to verified reviews, Gong has a higher overall satisfaction score compared to Rafiki, indicating that users feel more positively about their experience. This is reflected in the feedback where users appreciate how Gong helps them improve communication with prospects and customers.
- Users highlight that Rafiki's support is exceptional, with many noting the responsiveness and helpfulness of the owner. One user remarked, "The owner has been wonderful to work with," which suggests a strong customer service experience that can be crucial for small businesses.
- G2 reviewers report that Gong's advanced features, such as call analysis and machine learning capabilities, significantly enhance its value for mid-market users. Users have expressed how these features allow them to analyze calls effectively, making Gong a vital part of their daily workflow.
Pricing
Entry-Level Pricing
Gong
No pricing availableRafiki
Starter
Starting at $19.00
1 User Per Month
For small teams that need more than just the free transcripts.
- Unlimited Recording with Notetaker and Transcription in 60+ languages
- Human-grade Smart Call Summary with next steps, pain points and more
- One-click Follow-up email
Free Trial
Gong
No trial information availableRafiki
Free Trial is available
Ratings
Meets Requirements
9.4
4,973
8.6
18
Ease of Use
9.3
5,030
8.7
19
Ease of Setup
9.1
1,251
8.4
16
Ease of Admin
9.1
773
8.3
16
Quality of Support
9.2
3,532
9.6
18
Has the product been a good partner in doing business?
9.3
775
9.9
16
Product Direction (% positive)
9.0
4,651
10.0
18
Features by Category
Lead Facilitation
7.1
348
Not enough data
7.3
342
Not enough data
7.5
346
Not enough data
7.6
345
Not enough data
Organization
8.3
350
Not enough data
8.3
346
Not enough data
8.3
346
Not enough data
Performance Analysis
8.5
348
Not enough data
8.6
352
Not enough data
Sales Analysis
7.8
332
Not enough data
7.9
338
Not enough data
Generative AI
8.6
287
Not enough data
8.9
294
Not enough data
Agentic AI - AI Sales Assistant
8.1
54
Not enough data
7.9
53
Not enough data
8.2
54
Not enough data
8.3
53
Not enough data
8.2
53
Not enough data
8.2
53
Not enough data
8.1
53
Not enough data
Integrated Workflows
7.8
103
Not enough data
7.9
106
Not enough data
8.3
104
Not enough data
7.3
99
Not enough data
8.4
104
Not enough data
8.4
102
Not enough data
8.5
98
Not enough data
Repeatability and Reportability
8.2
99
Not enough data
8.0
99
Not enough data
7.9
98
Not enough data
8.4
104
Not enough data
7.3
97
Not enough data
AI and Automation
7.8
90
Not enough data
7.7
88
Not enough data
7.4
87
Not enough data
7.6
87
Not enough data
8.0
87
Not enough data
Generative AI
8.2
92
Not enough data
Agentic AI - Sales Engagement
8.1
49
Not enough data
8.0
48
Not enough data
8.2
49
Not enough data
8.2
47
Not enough data
8.1
49
Not enough data
8.0
47
Not enough data
8.2
47
Not enough data
Call Analytics
9.6
2771
|
Verified
9.5
14
8.8
2473
|
Verified
8.7
13
9.1
2681
|
Verified
8.7
14
8.3
1793
|
Verified
9.0
7
Artificial Intelligence - Conversation Intelligence
8.6
1871
|
Verified
9.0
10
8.3
2527
|
Verified
8.6
13
Not enough data
Not enough data
Generative AI
8.8
690
8.7
5
Agentic AI - Conversation Intelligence
8.0
135
Not enough data
8.0
134
Not enough data
8.1
136
Not enough data
8.0
135
Not enough data
8.2
136
Not enough data
8.1
135
Not enough data
7.9
134
Not enough data
Revenue Sourcing and Forecasting
Feature Not Available
Not enough data
8.6
378
Not enough data
8.6
408
Not enough data
8.2
348
Not enough data
8.4
356
Not enough data
8.0
250
Not enough data
8.1
246
Not enough data
CRM Data Enrichment
9.0
402
Not enough data
8.8
390
Not enough data
9.1
424
Not enough data
Feature Not Available
Not enough data
8.6
254
Not enough data
Account Management
8.1
325
Not enough data
8.2
340
Not enough data
8.3
350
Not enough data
8.6
371
Not enough data
8.5
260
Not enough data
8.1
241
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
7.7
41
Not enough data
8.0
42
Not enough data
7.7
40
Not enough data
7.4
38
Not enough data
7.5
40
Not enough data
Agentic AI - Sales Analytics
8.3
55
Not enough data
8.5
55
Not enough data
8.4
57
Not enough data
8.6
58
Not enough data
8.3
57
Not enough data
Data Sourcing
8.5
744
Not enough data
8.7
788
Not enough data
8.5
715
Not enough data
8.9
803
Not enough data
8.6
726
Not enough data
Predictive Analytics
8.1
721
Not enough data
8.4
750
Not enough data
8.2
737
Not enough data
8.3
723
Not enough data
Sales Management
8.6
760
Not enough data
8.2
721
Not enough data
8.7
758
Not enough data
9.0
825
Not enough data
Agentic AI - Sales Coaching
8.1
61
Not enough data
8.5
61
Not enough data
8.3
62
Not enough data
8.3
59
Not enough data
Training
9.0
1966
|
Verified
Not enough data
9.0
2179
|
Verified
Not enough data
8.6
1528
|
Verified
Not enough data
9.2
2217
|
Verified
Not enough data
Feedback
9.3
2371
|
Verified
Not enough data
9.0
1853
|
Verified
Not enough data
9.0
1895
|
Verified
Not enough data
8.8
1605
|
Verified
Not enough data
8.9
1791
|
Verified
Not enough data
8.9
1879
|
Verified
Not enough data
Feature Not Available
Not enough data
Generative AI
8.9
388
Not enough data
Agentic AI - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gong and Rafiki are categorized as Conversation Intelligence, AI Sales Assistant, and Sales Coaching
Unique Categories
Gong is categorized as Revenue AI Platforms, Revenue Operations & Intelligence (RO&I), Sales Engagement, and Sales Analytics
Rafiki has no unique categories
Reviews
Reviewers' Company Size
Gong
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Rafiki
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.6%
Information Technology and Services
16.8%
Marketing and Advertising
9.0%
Internet
5.1%
Financial Services
3.2%
Other
28.3%
Computer Software
19.0%
Automotive
19.0%
Marketing and Advertising
14.3%
Wholesale
9.5%
Information Technology and Services
9.5%
Other
28.6%
Discussions
What is gong software?
6 Comments
RT
Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This...Read more
What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?
4 Comments
ES
assistant@gong.io worked for me!Read more
How do i make Gong automatic for all my calls ?
3 Comments
JS
You can control this in configuration settings. You should not have to log into Gong for it to record. Read more
What is Rafiki used for?
1 Comment
Official Response from Rafiki
Rafiki is a Generative AI-powered Sales Intelligence Platform that will help you analyze your sales and customer success teams’ calls to improve Rep...Read more
Rafiki has no more discussions with answers
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