# What is Rafiki used for?

What is Rafiki used for?

##### Post Metadata
- Posted at: over 2 years ago
- Author title: Pinned by G2 as a common question



## Comments
### Comment 1

Rafiki is a Generative AI-powered Sales Intelligence Platform that will help you analyze your sales and customer success teams’ calls to improve Rep productivity and performance.

By automatically recording, transcribing and translating in 50+ languages , summarizing, and analyzing all your customer interactions, you can get actionable, tangible insights to enhance your entire organization’s performance (from sales, marketing, product, etc).


Key features include: 
    • Autogenerate call summary after every call and this is usually pushed to the CRM (deal/account/lead or contact) but in your case we can evaluate integration with your CRM.

    • Automatic followup email so that the Rep can focus on the candidate and not on note taking. 

    • Automatic scoring of all your rep calls to provide 100% audit along with feedback that the recruiter can act on improve their performance 

    • Creating onboarding material for new hires can easily done by clipping snippets from real conversations. Resulting in 3X faster onboarding. 

    • Provides complete call level and org level analytics focussed on a rep improving their performance.

Rafiki excels is in its exceptional white-glove support, helping you get the maximum value with no additional platform fees and future-proofing with the latest generative AI features

##### Comment Metadata
- Posted at: over 2 years ago




## Related Product
[Rafiki](https://www.g2.com/products/rafiki/reviews)

## Related Category
[Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)

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