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Compare Glia and Talkdesk 
Featured Products
At a Glance
Market Segments
Mid-Market (72.2% of reviews)
Mid-Market (60.5% of reviews)
Entry-Level Pricing
$$$ Contact Us
Free 25 Licenses Free to Start
Glia
Star Rating
(86)4.8 out of 5
Market Segments
Mid-Market (72.2% of reviews)
Pros & Cons
Entry-Level Pricing
$$$ Contact Us
Learn more about GliaTalkdesk
Star Rating
(2,498)4.4 out of 5
Market Segments
Mid-Market (60.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free 25 Licenses Free to Start
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Talkdesk excels in providing a stable calling experience, especially during peak hours. Users appreciate the system's ability to maintain call quality, which is crucial for customer support operations. One user noted, "I like how stable the calling quality is even during peak hours when our support volume goes high."
- Users say that Glia stands out for its exceptional customer support, with many praising the responsiveness and helpfulness of the team. One reviewer mentioned, "The people at GLIA are amazing. I have never had a bad experience with someone at the company," highlighting the positive interactions that enhance the overall user experience.
- Reviewers mention that Talkdesk's implementation process is quick and user-friendly, allowing agents to start taking calls with minimal training. A user shared, "The setup was faster than expected and agents were able to start taking calls without heavy training," which is a significant advantage for businesses looking to onboard quickly.
- According to verified reviews, Glia's technology is praised for its ease of use, particularly in recording and analytics functions. Users have noted that these features are better and easier to use compared to other options, making it a strong choice for organizations focused on data-driven insights.
- G2 reviewers report that Talkdesk provides a comprehensive solution for managing customer interactions across multiple channels, which helps maintain organization. One user stated, "I use Talkdesk to handle customer service calls and emails in one location," emphasizing the platform's ability to streamline communication.
- Users say that Glia's innovative features, such as the AI cortex wrap-up summary, have the potential to significantly improve user experience. A reviewer noted, "The AI cortex wrap-up summary has been a game changer," indicating that Glia is leveraging technology effectively to enhance customer interactions.
Pricing
Entry-Level Pricing
Glia
Glia Digital Customer Service Platform
$$$
Contact Us
Glia provides solutions for all customer interactions. To learn more about pricing for Glia's Digital-First Customer Service solutions, please contact Glia at: https://www.glia.com/contact-us
Talkdesk
Talkdesk Express™ | United States & Canada Small Business Exclusive
Free
25 Licenses Free to Start
Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.
https://www.talkdesk.com/express/
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.
Free Trial
Glia
No trial information availableTalkdesk
No trial information availableRatings
Meets Requirements
9.3
52
8.9
2,031
Ease of Use
9.7
68
9.1
2,041
Ease of Setup
9.3
59
8.8
1,065
Ease of Admin
9.1
46
8.9
931
Quality of Support
9.5
52
8.8
1,808
Has the product been a good partner in doing business?
9.6
46
8.9
915
Product Direction (% positive)
9.8
50
8.7
1,939
Features by Category
Dialing Options
Not enough data
9.2
319
Not enough data
9.2
293
Not enough data
8.3
9
Agent Tools
Not enough data
9.2
251
|
Verified
Not enough data
9.1
255
|
Verified
Not enough data
9.4
349
|
Verified
Automation
Not enough data
9.1
243
|
Verified
Not enough data
9.1
260
|
Verified
Not enough data
8.9
225
|
Verified
Agentic AI - Auto Dialer
Not enough data
8.1
9
Not enough data
8.5
9
AI Capabilities - Auto Dialer
Not enough data
8.3
9
Not enough data
8.1
9
Not enough data
8.5
9
Administration
Not enough data
9.1
169
Not enough data
9.1
162
Not enough data
9.1
165
Knowledge Management
Not enough data
9.2
164
Not enough data
9.1
161
Not enough data
9.2
166
Compliance
Not enough data
9.2
163
Not enough data
9.2
159
Not enough data
9.2
162
Not enough data
9.1
160
Customer Support
Not enough data
9.1
163
Not enough data
9.1
157
Not enough data
9.0
153
Data Security
Not enough data
9.2
150
Not enough data
9.2
151
Not enough data
9.3
159
Not enough data
9.3
147
Administration
Not enough data
9.1
170
Not enough data
9.3
182
Not enough data
9.2
189
Generative AI
Not enough data
8.8
53
Text Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SMS Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.5
7
9.2
372
6.2
7
9.0
343
8.8
7
8.9
380
Engagement
6.3
8
9.1
358
5.4
8
9.2
381
Feature Not Available
9.0
369
Performance
6.4
6
9.0
363
7.6
7
9.2
365
Generative AI
Not enough data
8.9
81
Not enough data
8.7
80
Channels
9.3
15
9.2
824
|
Verified
7.2
13
8.6
544
|
Verified
9.6
17
8.4
530
|
Verified
7.8
13
8.3
520
|
Verified
6.5
14
8.5
551
|
Verified
Generative AI
7.2
6
8.2
186
Functions
8.9
14
8.9
965
|
Verified
9.6
14
9.0
985
|
Verified
9.4
11
9.0
837
|
Verified
8.2
10
8.7
579
|
Verified
6.8
12
8.8
594
|
Verified
8.6
13
9.1
719
|
Verified
8.3
13
8.9
716
8.7
13
8.9
662
|
Verified
Agentic AI - Contact Center
Not enough data
8.3
32
Not enough data
8.7
32
Not enough data
8.5
32
Not enough data
8.4
32
Administrative
8.6
16
8.8
914
|
Verified
9.2
16
9.1
932
|
Verified
9.1
17
8.8
1020
|
Verified
9.4
16
9.1
718
|
Verified
7.8
13
8.8
580
|
Verified
ServiceNow Apps
Not enough data
9.4
45
Not enough data
9.5
44
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
9.3
262
|
Verified
Not enough data
9.1
243
|
Verified
Not enough data
8.8
212
|
Verified
Not enough data
8.9
222
|
Verified
Not enough data
8.8
218
|
Verified
Administration
Not enough data
9.0
241
|
Verified
Not enough data
9.2
259
|
Verified
Not enough data
9.2
262
|
Verified
Not enough data
8.7
212
|
Verified
Not enough data
9.0
219
|
Verified
Administration
9.3
20
Not enough data
9.0
21
Not enough data
9.7
24
Not enough data
Security
9.4
22
Not enough data
9.4
21
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Support Automation
9.7
5
Not enough data
9.7
5
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
8.8
8
8.3
189
8.1
8
7.9
198
9.2
8
8.8
220
9.6
8
9.0
222
9.6
8
9.0
222
9.5
7
8.9
212
9.5
7
8.8
214
Generative AI
Not enough data
7.8
99
Workforce Management
9.6
8
9.1
220
8.8
8
8.9
212
Call Center Infrastructure (CCI)
Not enough data
8.5
23
Not enough data
8.6
23
Not enough data
9.0
23
Not enough data
9.0
23
Administrative
9.6
8
9.2
224
9.2
8
8.9
227
Customer Support
Not enough data
8.4
72
Not enough data
8.3
73
Not enough data
8.3
73
Automation
Not enough data
8.2
72
Not enough data
8.4
72
Not enough data
8.3
72
Artificial Intelligence
Not enough data
8.2
73
Not enough data
8.4
72
Not enough data
8.1
70
Generative AI
9.3
14
Not enough data
9.3
15
Not enough data
8.2
13
Not enough data
Communication
9.5
37
Not enough data
9.5
33
Not enough data
6.8
19
Not enough data
9.1
27
Not enough data
9.5
30
Not enough data
Internal Use
8.6
33
Not enough data
9.4
30
Not enough data
8.4
23
Not enough data
8.2
26
Not enough data
8.1
22
Not enough data
8.7
23
Not enough data
Generative AI
9.4
8
Not enough data
Self-Service Experience
9.0
14
Not enough data
9.2
14
Not enough data
7.8
12
Not enough data
8.8
11
Not enough data
8.9
11
Not enough data
Self-Service Platform
9.8
14
Not enough data
8.8
13
Not enough data
8.3
14
Not enough data
9.1
15
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.6
16
Generative AI
9.8
8
Not enough data
9.6
8
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.9
37
Not enough data
8.2
37
Not enough data
8.2
38
Not enough data
8.5
39
Not enough data
8.6
37
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.6
37
Not enough data
8.4
37
Not enough data
8.2
37
Not enough data
8.6
41
Automation
Not enough data
8.2
40
Not enough data
8.4
38
Not enough data
8.2
37
Autonomy
Not enough data
8.0
36
Not enough data
8.5
37
Not enough data
8.1
37
Not enough data
8.2
37
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Glia and Talkdesk are categorized as Contact Center Quality Assurance, Customer Service Automation, AI Customer Support Agents, Contact Center, Call Center Infrastructure (CCI), and Speech Analytics
Unique Categories
Glia is categorized as Digital Customer Service Platforms, Conversational Support, Co-Browsing, Live Chat, Customer Self-Service, and SMS Marketing
Talkdesk is categorized as Contact Center Knowledge Base, ServiceNow Store Apps, Auto Dialer, Contact Center Workforce, and AI Voice Assistants
Reviews
Reviewers' Company Size
Glia
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Banking
53.2%
Financial Services
35.4%
Insurance
7.6%
Oil & Energy
1.3%
Luxury Goods & Jewelry
1.3%
Other
1.3%
Consumer Services
10.0%
Computer Software
8.3%
Information Technology and Services
6.3%
Telecommunications
5.8%
Education Management
5.3%
Other
64.3%
Alternatives
Discussions
Does it integrate with salesforce since in our company we had difficulties to integrate it.
1 Comment
JC
Erick.
Yes....Glia integrates with Salesforce. We can push and pull data to and from Salesforce. We can show Salesforce view in Glia Hub to agents. Glia...Read more
Glia has no more discussions with answers
Do you plan to have a mobile app for this?
3 Comments
OT
The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-Read more
How is Talkdesk transforming customer service operations with its innovative call center solutions?
3 Comments
KG
Contact center Read more
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