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Compare Gladly and Sprinklr Service 
Featured Products
At a Glance
Market Segments
Mid-Market (61.2% of reviews)
Enterprise (42.4% of reviews)
Entry-Level Pricing
No pricing available
$4,200.00 1 User Per Year
Gladly
Star Rating
(1,086)4.7 out of 5
Market Segments
Mid-Market (61.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GladlySprinklr Service
Star Rating
(712)4.3 out of 5
Market Segments
Enterprise (42.4% of reviews)
Pros & Cons
Entry-Level Pricing
$4,200.00 1 User Per Year
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gladly excels in providing a seamless user experience, particularly with its Sidekick feature, which allows users to view the entire customer journey in one place. This capability helps teams save time and manage customer interactions more efficiently compared to Sprinklr Service.
- Users say that Gladly's focus on the context of customer interactions, rather than just the communication channel, enhances their ability to resolve issues effectively. In contrast, while Sprinklr Service offers customization for workflows, some users find it less intuitive for managing multi-channel communications.
- Reviewers mention that Gladly's implementation process is quick and straightforward, with many praising its intuitive onboarding wizard. This contrasts with Sprinklr Service, where users have noted challenges in setup and configuration, which can lead to a steeper learning curve.
- According to verified reviews, Gladly receives higher marks for the quality of support, with users appreciating the responsiveness and helpfulness of the support team. In comparison, Sprinklr Service users have expressed concerns about the support experience, indicating room for improvement.
- G2 reviewers highlight that Gladly's integration capabilities with CRM systems allow for a more cohesive workflow, making it easier to manage customer data. While Sprinklr Service also offers integration options, users feel that Gladly's approach is more user-friendly and effective for their needs.
- Users appreciate Gladly's emphasis on automation and response management, with features that streamline ticket creation and response times. Sprinklr Service, while capable, has received feedback indicating that its automation features could be more robust and user-friendly.
Pricing
Entry-Level Pricing
Gladly
No pricing availableSprinklr Service
Digital + Voice Package- Service 2
$4,200.00
1 User Per Year
Voice, live chat & messaging:
Provide seamless
experiences across 30+ digital channels and robust
support on Voice. Use AI and automation to increase selfservice, improve agent productivity and boost customer
satisfaction
- Live chat, SMS, Email
- Inbound/Outbound Voice
- Proactive Prompts
Free Trial
Gladly
No trial information availableSprinklr Service
Free Trial is available
Ratings
Meets Requirements
9.3
781
8.5
586
Ease of Use
9.5
787
8.3
602
Ease of Setup
9.3
297
8.0
445
Ease of Admin
9.2
176
8.1
234
Quality of Support
9.4
745
8.1
563
Has the product been a good partner in doing business?
9.6
176
8.6
235
Product Direction (% positive)
9.4
750
8.7
592
Features by Category
Ticket and Case Management
9.2
195
|
Verified
8.6
69
|
Verified
9.2
193
|
Verified
8.4
70
|
Verified
9.3
206
|
Verified
8.6
73
|
Verified
9.2
202
|
Verified
7.9
69
|
Verified
9.1
173
|
Verified
8.0
64
|
Verified
9.2
196
|
Verified
8.3
69
|
Verified
9.2
193
|
Verified
8.3
67
|
Verified
9.3
202
|
Verified
8.2
70
|
Verified
Generative AI
8.3
62
7.4
45
8.5
64
7.0
46
Agentic AI - Help Desk
8.3
26
6.9
18
8.2
26
6.9
18
8.4
26
7.1
18
Communication Channels
9.4
208
|
Verified
8.1
63
|
Verified
9.5
213
|
Verified
8.1
64
|
Verified
9.5
203
|
Verified
7.8
68
|
Verified
8.9
172
|
Verified
8.9
67
|
Verified
9.1
198
|
Verified
7.0
59
Platform
8.2
140
|
Verified
7.6
71
|
Verified
8.6
252
|
Verified
7.8
140
|
Verified
9.2
155
|
Verified
8.6
78
|
Verified
9.1
154
|
Verified
8.2
75
|
Verified
8.9
152
|
Verified
8.9
82
|
Verified
9.3
153
|
Verified
8.9
82
|
Verified
Administration
Not enough data
8.6
50
Not enough data
8.4
47
Not enough data
8.4
47
Knowledge Management
Not enough data
8.4
48
Not enough data
8.3
47
Not enough data
8.7
52
Compliance
Not enough data
8.3
48
Not enough data
8.5
48
Not enough data
8.5
45
Not enough data
8.3
44
Customer Support
Not enough data
8.0
46
Not enough data
8.1
44
Not enough data
7.9
45
Data Security
Not enough data
8.4
45
Not enough data
8.4
45
Not enough data
8.6
48
Not enough data
8.6
46
Administration
Not enough data
8.5
45
Not enough data
8.6
44
Not enough data
8.6
45
Generative AI
Not enough data
7.3
41
Call Analytics
Not enough data
5.7
33
Not enough data
6.0
35
Not enough data
5.6
31
Not enough data
6.1
31
Agent Performance Management
Not enough data
6.3
34
Not enough data
5.8
31
Not enough data
6.2
35
Generative AI
Not enough data
6.3
30
Agentic AI - Conversation Intelligence
Not enough data
5.9
11
Not enough data
6.7
11
Not enough data
6.1
11
Not enough data
6.4
11
Not enough data
6.4
11
Not enough data
6.7
12
Not enough data
6.8
12
Quality Assurance
Not enough data
8.2
51
Not enough data
7.9
50
Not enough data
8.3
50
Engagement
Not enough data
8.1
51
Not enough data
8.0
50
Not enough data
7.7
48
Performance
Not enough data
7.9
49
Not enough data
8.3
46
Generative AI
Not enough data
6.9
42
Not enough data
7.2
41
Channels
9.4
422
6.9
142
9.2
354
8.4
145
9.4
390
7.9
137
9.2
384
7.5
140
9.5
426
7.6
135
Generative AI
8.6
144
6.6
113
Functions
9.0
382
7.5
139
9.1
388
7.6
132
9.1
366
7.3
134
Feature Not Available
7.3
132
Feature Not Available
6.8
131
9.0
342
7.1
135
9.0
374
7.6
128
9.1
366
8.0
128
Agentic AI - Contact Center
7.8
24
5.9
22
8.8
24
6.7
22
8.1
24
6.2
22
8.3
24
6.5
22
Administrative
9.4
393
7.8
130
9.2
344
7.8
130
9.2
380
8.4
143
9.4
381
7.8
131
9.1
346
7.9
142
Responses
Not enough data
8.5
57
Not enough data
8.5
57
Not enough data
8.5
57
Not enough data
8.6
55
Not enough data
8.3
53
Platform
Not enough data
8.5
54
Not enough data
8.4
56
Not enough data
8.5
56
Not enough data
8.7
56
Not enough data
8.1
51
Not enough data
8.4
56
Not enough data
8.2
53
Generative AI
Not enough data
7.9
38
Not enough data
7.8
37
Workforce Management
Not enough data
9.0
33
Not enough data
8.2
33
Not enough data
8.1
34
Not enough data
8.1
33
Not enough data
8.1
32
Administration
Not enough data
7.8
36
Not enough data
8.7
35
Not enough data
8.6
36
Not enough data
8.1
33
Not enough data
8.1
35
Conversational Platform
9.0
300
Not enough data
9.3
276
Not enough data
9.1
276
Not enough data
9.3
247
Not enough data
Support Automation
9.0
291
Not enough data
9.1
282
Not enough data
9.0
269
Not enough data
9.0
253
Not enough data
Generative AI
8.7
105
Not enough data
8.8
106
Not enough data
Customer Support
8.8
55
Not enough data
8.3
51
Not enough data
8.8
53
Not enough data
Automation
8.6
51
Not enough data
8.8
54
Not enough data
8.7
53
Not enough data
Artificial Intelligence
8.5
54
Not enough data
Feature Not Available
Not enough data
8.5
56
Not enough data
Generative AI
8.6
109
7.8
74
8.8
111
7.4
72
7.7
75
7.2
72
Communication
9.4
326
|
Verified
7.8
101
|
Verified
9.2
352
|
Verified
8.3
110
|
Verified
9.2
296
|
Verified
7.6
98
9.3
304
|
Verified
8.2
101
8.7
253
7.3
96
Internal Use
8.6
252
|
Verified
7.8
140
|
Verified
9.2
317
|
Verified
8.0
108
|
Verified
8.8
276
|
Verified
7.9
101
9.4
333
|
Verified
8.4
102
9.3
323
|
Verified
8.0
102
|
Verified
9.3
356
|
Verified
8.1
108
|
Verified
Generative AI
8.9
80
7.5
41
Self-Service Experience
9.4
239
8.0
53
9.2
224
7.6
54
8.8
189
7.3
53
8.9
195
8.1
51
9.0
216
7.6
52
Self-Service Platform
9.3
209
8.1
53
9.2
221
7.7
51
8.9
211
7.4
53
9.2
207
7.7
54
Agentic AI - Customer Self-Service
7.4
16
6.5
8
7.8
16
7.1
8
7.8
16
8.1
8
8.0
16
7.3
8
7.3
16
7.5
8
7.9
16
7.9
8
8.3
16
7.3
8
Generative AI
9.0(won by 2.1)
59
6.9
225
9.1(won by 2.3)
59
6.8
222
Process
9.1(won by 0.8)
177
8.3
310
9.4(won by 1.7)
193
7.7
307
9.4(won by 1.3)
179
8.1
307
Channels
9.7(won by 2.4)
235
7.3
282
9.4(won by 0.6)
187
8.8
325
9.5(won by 2.3)
224
7.2
274
9.3(won by 2.7)
223
6.6
262
9.5(won by 2.0)
225
7.5
271
Insight
9.0(won by 1.3)
195
7.7
290
9.3(won by 1.0)
196
8.3
313
9.3(won by 1.4)
179
7.9
285
9.5(won by 1.9)
180
7.6
281
Generative AI
Not enough data
7.5
12
Generative AI
8.3
43
7.1
103
8.5
44
7.0
103
Conversational AI - Conversational Commerce Platforms
Not enough data
5.6
31
Not enough data
6.2
31
Not enough data
6.0
31
Not enough data
5.3
30
Not enough data
5.8
30
Platform integration - Conversational Commerce Platforms
Not enough data
5.8
30
Not enough data
5.6
30
Not enough data
5.7
30
Not enough data
5.9
29
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
7.2
29
Not enough data
7.1
29
Customer Query Resolution - AI Customer Support Agents
8.1
13
Not enough data
8.6
12
Not enough data
8.3
12
Not enough data
8.6
14
Not enough data
8.3
12
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.2
11
Not enough data
8.5
11
Not enough data
8.8
13
Not enough data
Automation
8.7
13
Not enough data
8.2
12
Not enough data
8.2
12
Not enough data
Autonomy
8.3
13
Not enough data
8.6
12
Not enough data
8.2
13
Not enough data
8.5
13
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Gladly and Sprinklr Service are categorized as Digital Customer Service Platforms, Social Customer Service, Live Chat, Help Desk, Contact Center, Customer Self-Service, and AI Customer Support Agents
Unique Categories
Gladly is categorized as Customer Service Automation and Conversational Support
Sprinklr Service is categorized as Conversational Commerce Platforms, Contact Center Quality Assurance, Speech Analytics, Conversation Intelligence, Contact Center Knowledge Base, Chatbots, and Contact Center Workforce
Reviews
Reviewers' Company Size
Gladly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sprinklr Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
24.1%
Consumer Services
15.8%
Furniture
9.0%
Apparel & Fashion
7.9%
Consumer Goods
6.4%
Other
36.8%
Consumer Services
11.2%
Marketing and Advertising
10.3%
Information Technology and Services
5.2%
Financial Services
5.2%
Telecommunications
4.0%
Other
64.1%
Alternatives
Discussions
Can we get some more Gladly swag? Hoodie? Lol
2 Comments
IB
Hey John - Thank you for your awesome review. We'll see what we can do! :)
- Team GladlyRead more
What's the best way to connect to our account success rep?
2 Comments
IB
Hi Katheryn,
Thank you for your note. We will be in touch with you shortly to connect on this.
Sincerely,
GladlyRead more
Is there any training environment for gladly
2 Comments
GU
Hi Jerick. Having a "training" (sometimes referred to as a Sandbox environment) depends on your org. But if you'd like to access more formal training...Read more
Does anyone have experience with Sprinklr sentiment analysis
1 Comment
AS
Yes available under the module social listening.Read more
Sprinklr Service has no more discussions with answers
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