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Compare Fuel Cycle and Qualtrics Customer Experience 
Featured Products
At a Glance
Market Segments
Enterprise (63.4% of reviews)
Enterprise (51.5% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
Fuel Cycle
Star Rating
(42)4.4 out of 5
Market Segments
Enterprise (63.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Fuel CycleQualtrics Customer Experience
Star Rating
(742)4.3 out of 5
Market Segments
Enterprise (51.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Qualtrics Customer Experience excels in providing actionable insights through its intuitive dashboards and reporting tools, making it easy to capture customer feedback from various channels. Users appreciate the platform's ability to consolidate data from emails, surveys, and social media, enhancing decision-making.
- Users say that Fuel Cycle stands out for its speed and efficiency, with many highlighting the quick problem-solving capabilities of the application. Reviewers mention that the responsiveness of the platform significantly enhances their workflow, allowing them to resolve issues swiftly.
- According to verified reviews, both platforms receive high marks for ease of use, but Fuel Cycle edges out slightly with users noting its user-friendly interface and the variety of options available for different tasks. This flexibility is appreciated by those who enjoy exploring multiple ways to achieve their goals.
- Reviewers mention that while Qualtrics Customer Experience has a broader market presence, Fuel Cycle's focus on enterprise solutions is evident, with a higher percentage of reviews coming from enterprise users. This specialization may appeal to larger organizations looking for tailored solutions.
- Users highlight the quality of support provided by Fuel Cycle, with many expressing satisfaction with the availability of customer service and the effectiveness of the support team. This level of support is a significant factor for users who prioritize assistance during implementation and ongoing use.
- G2 reviewers note that Qualtrics Customer Experience has a higher overall satisfaction score, reflecting its strong market presence and user base. However, Fuel Cycle's recent positive feedback indicates a growing user base that values its unique features and responsive support, suggesting it is a viable option for those seeking a more personalized experience.
Pricing
Entry-Level Pricing
Fuel Cycle
No pricing availableQualtrics Customer Experience
Frontline Care
Contact Us
Best for customer experience and contact center leaders who want to retain and upsell more customers
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)
Free Trial
Fuel Cycle
No trial information availableQualtrics Customer Experience
No trial information availableRatings
Meets Requirements
8.8
31
8.6
598
Ease of Use
8.2
31
8.4
600
Ease of Setup
7.4
12
7.6
357
Ease of Admin
8.0
15
7.9
349
Quality of Support
8.9
29
8.5
567
Has the product been a good partner in doing business?
8.9
14
8.5
341
Product Direction (% positive)
8.8
29
8.6
575
Features by Category
Social Analytics
Not enough data
8.2(won by default)
59
Not enough data
8.2(won by default)
65
Not enough data
8.5(won by default)
68
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reports & Dashboards
Not enough data
8.2(won by default)
72
Not enough data
8.2(won by default)
73
Not enough data
8.3(won by default)
71
Not enough data
Not enough data
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
9.1
38
Not enough data
8.8
37
Not enough data
8.4
39
Engagement
Not enough data
8.4
40
Not enough data
8.9
40
Not enough data
8.8
36
Performance
Not enough data
8.7
35
Not enough data
9.3
36
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
7.2
9
9.1
111
5.9
9
8.8
108
5.7
9
8.8
105
6.0
8
7.7
61
Customization
5.6
8
8.4
95
5.2
8
8.4
101
5.6
9
8.6
95
5.6
8
8.4
92
Generative AI
5.8
8
8.3
11
5.6
8
7.7
11
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
Not enough data
8.3
93
Not enough data
8.6
100
Not enough data
8.4
117
Feedback Analysis
Not enough data
8.3
103
Not enough data
8.4
104
Not enough data
8.7
103
Feedback Sources
Not enough data
8.3
95
Not enough data
9.0
120
Not enough data
8.5
83
Not enough data
8.7
86
Generative AI
Not enough data
7.7
10
Not enough data
7.5
10
Monitoring & Listening
Not enough data
8.4
82
Not enough data
7.7
72
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
Not enough data
7.2
81
Not enough data
7.8
83
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.5
45
Not enough data
9.1
45
Not enough data
8.9
46
Predictions
Not enough data
9.0
45
Not enough data
8.7
46
Not enough data
Feature Not Available
Not enough data
8.4
45
Not enough data
8.9
46
Not enough data
8.8
46
Generative AI
Not enough data
8.5
8
Not enough data
8.8
8
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
8.7
133
Not enough data
8.3
97
Not enough data
8.4
73
Channels
Not enough data
8.5
67
Not enough data
8.8
136
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
51
Insight
Not enough data
8.3
68
Not enough data
8.3
122
Not enough data
8.1
49
Not enough data
Feature Not Available
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Design - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audience Access - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Collection - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fuel Cycle and Qualtrics Customer Experience are categorized as Experience Management
Unique Categories
Fuel Cycle is categorized as Consumer Insights Platforms
Qualtrics Customer Experience is categorized as Proactive Customer Retention, Feedback Analytics, Genesys AppFoundry Marketplace, SAP Store, Contact Center Quality Assurance, Social Customer Service, Social Media Analytics, and Social Media Listening Tools
Reviews
Reviewers' Company Size
Fuel Cycle
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Qualtrics Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
12.2%
Insurance
9.8%
Research
7.3%
Marketing and Advertising
7.3%
Financial Services
7.3%
Other
56.1%
Information Technology and Services
10.3%
Higher Education
7.0%
Marketing and Advertising
5.3%
Education Management
5.3%
Computer Software
5.2%
Other
66.9%
Alternatives
Discussions
Fuel Cycle has no discussions with answers
How do other school districts use the platform? We are always looking for ways to improve our use.
3 Comments
SW
Ft agree withutRead more
What is the best way to learn Java scripts and build custom dashboards?
1 Comment
AB
Java training in Nagpur
https://www.sevenmentor.com/java-course-in-nagpurRead more
What is qualtrics CX?
1 Comment
JS
It is their branded name for Customer eXperience, it is a series of tools and automations that allows you to collect and act on dataRead more
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