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At a Glance
Market Segments
Small-Business (49.3% of reviews)
Small-Business (64.3% of reviews)
Entry-Level Pricing
$25.00 1 user/month
No pricing available
Front
Star Rating
(2,395)4.7 out of 5
Market Segments
Small-Business (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansThunderbird
Star Rating
(335)4.3 out of 5
Market Segments
Small-Business (64.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ThunderbirdSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Thunderbird excels in its Ticket Creation User Experience with a score of 9.0, making it easy for users to create tickets efficiently. In contrast, Front's ticket creation experience is not rated, indicating a potential gap in user feedback.
- Reviewers mention that Front shines in Quality of Support with a score of 9.1, highlighting its responsive customer service. Thunderbird, however, has a lower score of 7.9, suggesting that users may experience delays or less satisfactory support.
- G2 users note that Front's Unified Inbox feature is particularly strong, scoring 9.3, which allows for seamless management of multiple communication channels. Thunderbird's score of 8.9 indicates it is effective but may not offer the same level of integration.
- Users on G2 report that Front's Response Automation feature, rated at 8.9, significantly enhances productivity by automating replies. Thunderbird does not have a comparable feature highlighted, which may limit its efficiency in high-volume environments.
- Reviewers mention that Front's Integrations with platforms like Microsoft Outlook and Gmail, scoring 8.6 and 8.1 respectively, provide a more versatile experience for users. Thunderbird's integration capabilities are less emphasized, which could be a drawback for teams relying on these tools.
- Users say that Front's Mobile Application is rated 8.6, indicating a robust mobile experience, while Thunderbird's lower score of 7.4 suggests that its mobile functionality may not be as user-friendly or feature-rich.
Pricing
Entry-Level Pricing
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
Thunderbird
No pricing availableFree Trial
Front
Free Trial is available
Thunderbird
No trial information availableRatings
Meets Requirements
9.1
1,894
8.7
300
Ease of Use
9.1
1,910
8.7
301
Ease of Setup
8.8
692
8.8
72
Ease of Admin
8.9
471
8.4
58
Quality of Support
9.1
1,629
7.9
221
Has the product been a good partner in doing business?
9.2
457
8.1
41
Product Direction (% positive)
9.3
1,782
7.7
298
Features by Category
Ticket and Case Management
8.8
265
|
Verified
Not enough data
8.9
262
|
Verified
Not enough data
8.9
283
|
Verified
Not enough data
8.8
280
|
Verified
Not enough data
8.8
243
|
Verified
Not enough data
9.0
306
Not enough data
9.2
283
|
Verified
Not enough data
8.7
258
|
Verified
Not enough data
Generative AI
7.8
63
Not enough data
8.3
64
Not enough data
Agentic AI - Help Desk
7.2
29
Not enough data
7.2
29
Not enough data
7.3
29
Not enough data
Communication Channels
8.7
233
|
Verified
Not enough data
9.2
274
|
Verified
Not enough data
8.7
232
|
Verified
Not enough data
8.3
209
|
Verified
Not enough data
7.8
132
Not enough data
Platform
8.3
217
|
Verified
Not enough data
8.4
288
|
Verified
Not enough data
8.8
259
|
Verified
Not enough data
8.6
232
|
Verified
Not enough data
8.3
231
|
Verified
Not enough data
8.3
237
|
Verified
Not enough data
Channels
8.9
626
Not enough data
8.6
527
Not enough data
7.9
476
Not enough data
Design
8.8
650
Not enough data
8.2
532
Not enough data
8.8
745
Not enough data
8.8
707
Not enough data
8.7
563
Not enough data
Generative AI
7.8
189
Not enough data
8.0
189
Not enough data
Usability
8.8
64
Not enough data
8.8
63
Not enough data
8.8
65
Not enough data
Reporting
8.2
62
Not enough data
7.6
59
Not enough data
8.1
63
Not enough data
Generative AI
7.7
37
Not enough data
7.8
38
Not enough data
Inbox Tools
9.3
807
8.9
101
8.9
814
8.9
107
9.1
792
8.5
96
9.0
832
8.7
104
Coordination Tools
8.5
727
8.4
90
8.7
707
8.6
99
8.7
646
8.4
88
Software Options
9.3
792
9.1
107
8.6
724
7.6
60
Email Client - Agentic AI
6.7
25
Not enough data
7.3
25
Not enough data
Conversational Platform
8.8
491
Not enough data
8.8
385
Not enough data
8.7
385
Not enough data
8.8
343
Not enough data
Support Automation
8.7
412
Not enough data
8.9
415
Not enough data
8.7
377
Not enough data
8.6
327
Not enough data
Generative AI
8.1
109
Not enough data
8.3
109
Not enough data
Sorting & Filtering
8.3
235
9.3
7
9.1
237
9.8
7
7.6
225
8.0
5
8.4
227
9.3
7
Integrations
8.0
217
8.6
7
8.4
226
9.0
7
7.4
207
8.1
6
Time Management
9.0
228
9.5
7
8.7
223
8.8
7
9.3
234
9.0
5
Generative AI
7.7
136
Not enough data
7.2
129
Not enough data
7.8
134
Not enough data
Agentic AI - Email Management
6.6
34
Not enough data
7.2
34
Not enough data
Generative AI
8.3
34
Not enough data
8.3
34
Not enough data
7.8
33
Not enough data
Communication
8.7
217
|
Verified
Not enough data
8.9
264
|
Verified
Not enough data
8.9
206
Not enough data
8.9
229
|
Verified
Not enough data
8.8
150
Not enough data
Internal Use
8.4
288
|
Verified
Not enough data
9.2
281
|
Verified
Not enough data
8.9
193
Not enough data
8.8
219
Not enough data
9.5
285
|
Verified
Not enough data
8.8
219
|
Verified
Not enough data
Generative AI
7.7
31
Not enough data
Self-Service Experience
8.3
56
Not enough data
8.5
54
Not enough data
8.0
54
Not enough data
8.2
52
Not enough data
8.4
51
Not enough data
Self-Service Platform
8.1
51
Not enough data
8.4
51
Not enough data
8.1
51
Not enough data
8.2
49
Not enough data
Agentic AI - Customer Self-Service
9.3
7
Not enough data
9.5
7
Not enough data
9.3
7
Not enough data
9.8
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
Generative AI
7.8(won by default)
26
Not enough data
7.8(won by default)
25
Not enough data
Process
9.1(won by default)
195
Not enough data
8.8(won by default)
158
Not enough data
8.8(won by default)
171
Not enough data
Channels
9.5(won by default)
239
Not enough data
9.1(won by default)
191
Not enough data
8.8(won by default)
181
Not enough data
8.4(won by default)
131
Not enough data
9.1(won by default)
157
Not enough data
Insight
8.9(won by default)
140
Not enough data
8.7(won by default)
158
Not enough data
8.8(won by default)
138
Not enough data
9.0(won by default)
153
Not enough data
Generative AI
7.5
29
Not enough data
7.6
30
Not enough data
Categories
Categories
Shared Categories
Front and Thunderbird are categorized as Email Client and Email Management
Unique Categories
Thunderbird has no unique categories
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Thunderbird
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.0%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.7%
Other
64.1%
Information Technology and Services
13.1%
Computer Software
11.9%
Internet
6.7%
Marketing and Advertising
4.9%
Telecommunications
3.0%
Other
60.4%
Discussions
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
Has anyone managed to use the copy and paste function from excell?
2 Comments
EC
CONTROL-V or right-click and Paste will keep the cells intact. Right click and "Paste Without Formatting" pastes only the raw data, but not in cells. Read more
Has anyone managed to use the copy and paste function from excell?
1 Comment
BR
Thunderbird does not recognize Excel’s formatting the way Outlook can. But, it can recognize formatting from Word. Copy paste from Excel to Word, then from...Read more
What is the use of Thunderbird software?
1 Comment
SK
It allows you to manage multiple emails in a single window without back and forth switching. That's the main use I found. Besides that, it also has a good...Read more
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