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At a Glance
Market Segments
Small-Business (49.3% of reviews)
Mid-Market (39.5% of reviews)
Entry-Level Pricing
$25.00 1 user/month
No pricing available
Front
Star Rating
(2,395)4.7 out of 5
Market Segments
Small-Business (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansSAP Service Cloud
Star Rating
(239)4.4 out of 5
Market Segments
Mid-Market (39.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about SAP Service CloudSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Front excels in ticket creation user experience with a score of 8.8, while SAP Service Cloud slightly trails with a score of 8.9. Reviewers mention that Front's intuitive interface makes it easy to create and manage tickets efficiently.
- Reviewers mention that Front's quality of support is rated at 9.1, outperforming SAP Service Cloud's 8.8. Users on G2 highlight Front's responsive customer service and helpful resources, making it a reliable partner for businesses.
- Users say that Front's ease of use is rated at 9.1, compared to SAP Service Cloud's 8.7. Reviewers mention that Front's user-friendly design allows for quick onboarding and minimal training, which is particularly beneficial for small businesses.
- G2 users report that Front's automation features, with a score of 8.3, are more effective than SAP Service Cloud's 8.7. Reviewers highlight Front's ability to streamline repetitive tasks, enhancing productivity for teams.
- Users on G2 mention that Front's ticket collaboration features score 9.2, while SAP Service Cloud scores 8.8. Reviewers appreciate Front's seamless collaboration tools that allow teams to work together on tickets in real-time.
- Reviewers mention that Front's entry-level price of $25.00 is more accessible for small businesses compared to SAP Service Cloud, which does not disclose its entry-level pricing. Users report that this affordability makes Front a compelling choice for startups and smaller teams.
Pricing
Entry-Level Pricing
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
SAP Service Cloud
No pricing availableFree Trial
Front
Free Trial is available
SAP Service Cloud
Free Trial is available
Ratings
Meets Requirements
9.1
1,894
8.9
207
Ease of Use
9.1
1,910
8.7
215
Ease of Setup
8.8
692
8.2
133
Ease of Admin
8.9
471
8.3
70
Quality of Support
9.1
1,629
8.9
202
Has the product been a good partner in doing business?
9.2
457
8.8
68
Product Direction (% positive)
9.3
1,782
9.5
210
Features by Category
Ticket and Case Management
8.8
265
|
Verified
8.9
93
8.9
262
|
Verified
8.8
93
8.9
283
|
Verified
8.7
96
8.8
280
|
Verified
8.5
93
8.8
243
|
Verified
8.6
89
9.0
306
8.6
89
9.2
283
|
Verified
8.8
91
8.7
258
|
Verified
8.8
89
Generative AI
7.8
63
8.4
33
8.3
64
8.5
34
Agentic AI - Help Desk
7.2
29
8.8
22
7.2
29
8.7
22
7.3
29
8.9
22
Communication Channels
8.7
233
|
Verified
9.0
90
9.2
274
|
Verified
8.8
90
8.7
232
|
Verified
8.7
90
8.3
209
|
Verified
8.5
84
7.8
132
8.3
85
Platform
8.3
217
|
Verified
8.3
90
8.4
288
|
Verified
8.2
95
8.8
259
|
Verified
8.9
89
8.6
232
|
Verified
8.6
89
8.3
231
|
Verified
8.7
89
8.3
237
|
Verified
8.9
89
Channels
8.9
626
Not enough data
8.6
527
Not enough data
7.9
476
Not enough data
Design
8.8
650
Not enough data
8.2
532
Not enough data
8.8
745
Not enough data
8.8
707
Not enough data
8.7
563
Not enough data
Generative AI
7.8
189
Not enough data
8.0
189
Not enough data
Usability
8.8
64
Not enough data
8.8
63
Not enough data
8.8
65
Not enough data
Reporting
8.2
62
Not enough data
7.6
59
Not enough data
8.1
63
Not enough data
Generative AI
7.7
37
Not enough data
7.8
38
Not enough data
Inbox Tools
9.3
807
Not enough data
8.9
814
Not enough data
9.1
792
Not enough data
9.0
832
Not enough data
Coordination Tools
8.5
727
Not enough data
8.7
707
Not enough data
8.7
646
Not enough data
Software Options
9.3
792
Not enough data
8.6
724
Not enough data
Email Client - Agentic AI
6.7
25
Not enough data
7.3
25
Not enough data
Conversational Platform
8.8
491
8.5
65
8.8
385
8.8
60
8.7
385
8.7
60
8.8
343
8.6
62
Support Automation
8.7
412
8.5
62
8.9
415
8.9
60
8.7
377
8.8
59
8.6
327
8.7
64
Generative AI
8.1
109
8.5
17
8.3
109
8.7
17
Sorting & Filtering
8.3
235
Not enough data
9.1
237
Not enough data
7.6
225
Not enough data
8.4
227
Not enough data
Integrations
8.0
217
Not enough data
8.4
226
Not enough data
7.4
207
Not enough data
Time Management
9.0
228
Not enough data
8.7
223
Not enough data
9.3
234
Not enough data
Generative AI
7.7
136
Not enough data
7.2
129
Not enough data
7.8
134
Not enough data
Agentic AI - Email Management
6.6
34
Not enough data
7.2
34
Not enough data
Generative AI
8.3
34
Not enough data
8.3
34
Not enough data
7.8
33
Not enough data
Communication
8.7
217
|
Verified
Not enough data
8.9
264
|
Verified
Not enough data
8.9
206
Not enough data
8.9
229
|
Verified
Not enough data
8.8
150
Not enough data
Internal Use
8.4
288
|
Verified
8.2
95
9.2
281
|
Verified
Not enough data
8.9
193
Not enough data
8.8
219
Not enough data
9.5
285
|
Verified
Not enough data
8.8
219
|
Verified
Not enough data
Generative AI
7.7
31
8.6
26
Self-Service Experience
8.3
56
8.7
97
8.5
54
8.6
95
8.0
54
8.5
95
8.2
52
8.3
93
8.4
51
8.4
101
Self-Service Platform
8.1
51
8.6
98
8.4
51
8.7
100
8.1
51
8.4
97
8.2
49
8.4
98
Agentic AI - Customer Self-Service
9.3
7
8.3
10
9.5
7
9.0
10
9.3
7
8.8
10
9.8
7
9.2
10
9.5
7
9.2
10
9.5
7
8.5
10
9.5
7
8.8
10
Generative AI
7.8(won by default)
26
Not enough data
7.8(won by default)
25
Not enough data
Process
9.1(won by default)
195
Not enough data
8.8(won by default)
158
Not enough data
8.8(won by default)
171
Not enough data
Channels
9.5(won by default)
239
Not enough data
9.1(won by default)
191
Not enough data
8.8(won by default)
181
Not enough data
8.4(won by default)
131
Not enough data
9.1(won by default)
157
Not enough data
Insight
8.9(won by default)
140
Not enough data
8.7(won by default)
158
Not enough data
8.8(won by default)
138
Not enough data
9.0(won by default)
153
Not enough data
Generative AI
7.5
29
9.3
16
7.6
30
9.4
16
Categories
Categories
Shared Categories
Front and SAP Service Cloud are categorized as Conversational Support, Customer Self-Service, Digital Customer Service Platforms, and Help Desk
Unique Categories
Front is categorized as Customer Communications Management, Live Chat, Social Customer Service, Email Client, Complaint Management, Email Management, and Shared Inbox
SAP Service Cloud has no unique categories
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SAP Service Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.0%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.7%
Other
64.1%
Information Technology and Services
23.8%
Computer Software
9.9%
Accounting
4.9%
Telecommunications
3.6%
Computer & Network Security
3.6%
Other
54.3%
Alternatives
Discussions
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
SAP Service Cloud has no discussions with answers
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