Top 10 SAP Service Cloud Alternatives & Competitors

Top 10 Alternatives to SAP Service Cloud Recently Reviewed By G2 Community

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Agentforce Service (formerly Salesforce Service Cloud)
By Salesforce
4.4/5
(7,317)
Product Description
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
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Categories in common with SAP Service Cloud:
Digital Customer Service Platforms
Conversational Support
Help Desk
Customer Self-Service

Zendesk for Customer Service
By Zendesk
4.3/5
(6,834)
Product Description
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.
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Reviewers say compared to SAP Service Cloud, Zendesk for Customer Service is:
Slower to reach roi
Categories in common with SAP Service Cloud:
Digital Customer Service Platforms
Conversational Support
Help Desk
Customer Self-Service

ServiceNow Customer Service Management
By ServiceNow
4.4/5
(428)
Product Description
ServiceNow CSM enhances every aspect of the customer lifecycle by utilizing AI-driven capabilities to optimize omnichannel self-service and improve issue resolution. It automates customer operations across departments and empowers agents with real-time intelligence and productivity tools. Key features and capabilities include: AI Agents: Handle routine tasks and complete processes autonomously, freeing up human agent time and scaling the call center operations 24/7. Self-Service: Empower customers with AI-powered conversational chat to get answers and take action quickly. Guide customers through personalized action steps across various channels such as chat, portals, and catalogs. Agent Workspace: Provide a single, configurable workspace integrated across channels for a holistic customer view. AI-powered case summaries, guided playbooks, and recommendations make it fast and easy to provide excellent service. Case Management: Seamlessly orchestrate complex customer issues across departments to boost resolution times and customer satisfaction with a unified data model and automated workflows. Knowledge Management: Allow AI Agents to create and share relevant knowledge articles and case summaries quickly with both human agents and customers. Predictive Intelligence: Use AI to anticipate customer needs, automate resolutions, and reduce case volume. Deliver smart, proactive service to achieve value faster. ServiceNow CSM unifies people, processes, and data, ensuring seamless and effective service delivery that leverages AI to enhance customer satisfaction and reduce operational costs.
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Reviewers say compared to SAP Service Cloud, ServiceNow Customer Service Management is:
Easier to admin
Categories in common with SAP Service Cloud:
Digital Customer Service Platforms
Conversational Support
Help Desk
Customer Self-Service

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HubSpot Service Hub
By HubSpot
4.4/5
(2,910)
Product Description
Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup.
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Reviewers say compared to SAP Service Cloud, HubSpot Service Hub is:
Easier to admin
Easier to set up
Categories in common with SAP Service Cloud:
Digital Customer Service Platforms
Conversational Support
Help Desk
Customer Self-Service

Freshdesk
By Freshworks
4.4/5
(3,736)
Product Description
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
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Reviewers say compared to SAP Service Cloud, Freshdesk is:
Easier to set up
Easier to admin
More usable
Categories in common with SAP Service Cloud:
Digital Customer Service Platforms
Conversational Support
Help Desk
Customer Self-Service

Front
By Front App
4.7/5
(2,460)
Product Description
Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.
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Reviewers say compared to SAP Service Cloud, Front is:
Easier to set up
Easier to admin
More usable
Categories in common with SAP Service Cloud:
Digital Customer Service Platforms
Conversational Support
Help Desk
Customer Self-Service

Gorgias
By Gorgias
4.6/5
(558)
Product Description
Gorgias is the conversational AI platform designed for ecommerce brands, driving sales and resolving support inquiries throughout the entire customer journey. With industry-leading automation and AI capabilities, Gorgias revolutionizes how ecommerce brands interact with their customers. Providing customers with hyper-personalized assistance and instant support at the right time and on the right channel—all from one centralized platform. Founded in 2015, Gorgias started as a two-person team and has since grown to more than 450 employees across nine offices in San Francisco, New York, Charlotte, Toronto, Paris, Belgrade, Buenos Aires, Lisbon, and Sydney. As a certified B Corporation, Gorgias is a leader in sustainable and equitable workplace practices. Today, Gorgias is proud to serve more than 15,000 ecommerce brands, including Steve Madden, Glossier, BrüMate, and TUSHY.
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Reviewers say compared to SAP Service Cloud, Gorgias is:
Easier to admin
Easier to set up
Easier to do business with
Categories in common with SAP Service Cloud:
Digital Customer Service Platforms
Conversational Support
Help Desk
Customer Self-Service

Help Scout
By Help Scout
4.4/5
(427)
Product Description
Help Scout is a customer support platform growing businesses use to manage all their customer conversations in one place.
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Reviewers say compared to SAP Service Cloud, Help Scout is:
Easier to set up
Easier to admin
More usable
Categories in common with SAP Service Cloud:
Digital Customer Service Platforms
Conversational Support
Help Desk
Customer Self-Service

LiveAgent
By QualityUnit
4.5/5
(1,537)
Product Description
LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.
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Reviewers say compared to SAP Service Cloud, LiveAgent is:
Easier to set up
Easier to admin
Better at support
Categories in common with SAP Service Cloud:
Digital Customer Service Platforms
Help Desk
Customer Self-Service