1. [Home](https://www.g2.com/) 2. ... 3. [Help Desk Software](https://www.g2.com/categories/help-desk) 4. [SAP Service Cloud Discussions](https://www.g2.com/products/sap-service-cloud/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d7a53e3f1d29e84ae00193a07789a2e4/sap-service-cloud.jpg "Product Avatar Image") ![Reward for good SAP Service Cloud reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/26972/medal.svg "Reward for good SAP Service Cloud reviews") ](/products/sap-service-cloud/reviews) [ SAP Service Cloud ](/products/sap-service-cloud/reviews) (262)4.4/5 SAP Service Cloud is an intelligent customer service solution that helps you reimagine customer service and deliver on your brand promise. It enables you to build connected, insightful and adaptive service that increases customer loyalty. 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Leverage AI-powered insight for speed and efficiency: empower your service teams with a unified agent desktop and rich insights, supported by AI-based automation and recommendations Adapt and thrive in the era of constant change: quickly adapt your customer service when needed with the composable, scalable solution Show More * * * ### 62.0 Nps Score Already have SAP Service Cloud? ### All SAP Service Cloud Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 3 years ago More Options - [ # What is SAP Service Cloud used for? ](/discussions/what-is-sap-service-cloud-used-for) What is SAP Service Cloud used for? 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