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At a Glance
Market Segments
Small-Business (49.3% of reviews)
Small-Business (82.4% of reviews)
Entry-Level Pricing
$25.00 1 user/month
$8.25 per license / per month
Front
Star Rating
(2,395)4.7 out of 5
Market Segments
Small-Business (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansSaneBox
Star Rating
(178)4.9 out of 5
Market Segments
Small-Business (82.4% of reviews)
Pros & Cons
Entry-Level Pricing
$8.25 per license / per month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Front excels in its Unified Inbox feature, scoring 9.3, which allows for seamless management of multiple communication channels in one place. In contrast, SaneBox, while also offering a unified inbox, received a slightly lower score of 9.2, indicating that Front may provide a more integrated experience.
- Reviewers mention that SaneBox shines with its Email Automation capabilities, achieving a score of 9.5, which is higher than Front's score of 8.7. This suggests that SaneBox may offer more robust automation features that can help users streamline their email management effectively.
- G2 users highlight the ease of setup as a significant advantage for SaneBox, which scored an impressive 9.8 compared to Front's 8.8. This indicates that users may find SaneBox more user-friendly when it comes to initial configuration and getting started.
- Users on G2 report that Front's Ticket Collaboration feature is highly rated at 9.2, making it a strong choice for teams that require effective collaboration on customer support tickets. SaneBox, while effective, does not have a comparable feature that stands out as much in user reviews.
- Reviewers mention that SaneBox's AI Sorting feature is particularly impressive, scoring 9.2, which helps users manage their inboxes more intelligently. In comparison, Front's AI Sorting received a lower score of 7.7, indicating that SaneBox may provide a more advanced AI-driven experience for sorting emails.
- Users say that Front's Quality of Support is rated at 9.1, which is commendable, but SaneBox outperforms it with a score of 9.7. This suggests that users may find SaneBox's customer support to be more responsive and helpful when issues arise.
Pricing
Entry-Level Pricing
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
SaneBox
SaneBox for Business
$8.25
per license / per month
Business subscription license. Includes unlimited features, trainings and support.
- Unlimited optional folders
- Unlimited SaneReminders
- Unlimited SaneAttachments
Free Trial
Front
Free Trial is available
SaneBox
Free Trial is available
Ratings
Meets Requirements
9.1
1,892
9.6
108
Ease of Use
9.2
1,908
9.6
109
Ease of Setup
8.8
691
9.8
25
Ease of Admin
8.9
471
9.8
23
Quality of Support
9.1
1,628
9.7
95
Has the product been a good partner in doing business?
9.2
457
9.7
23
Product Direction (% positive)
9.3
1,780
8.9
98
Features by Category
Ticket and Case Management
8.8
264
|
Verified
Not enough data
8.9
261
|
Verified
Not enough data
8.9
283
|
Verified
Not enough data
8.8
280
|
Verified
Not enough data
8.8
243
|
Verified
Not enough data
9.0
306
Not enough data
9.2
283
|
Verified
Not enough data
8.7
258
|
Verified
Not enough data
Generative AI
7.8
63
Not enough data
8.3
64
Not enough data
Agentic AI - Help Desk
7.2
29
Not enough data
7.2
29
Not enough data
7.3
29
Not enough data
Communication Channels
8.7
233
|
Verified
Not enough data
9.2
274
|
Verified
Not enough data
8.7
232
|
Verified
Not enough data
8.3
209
|
Verified
Not enough data
7.8
132
Not enough data
Platform
8.3
217
|
Verified
Not enough data
8.4
288
|
Verified
Not enough data
8.8
259
|
Verified
Not enough data
8.6
232
|
Verified
Not enough data
8.3
231
|
Verified
Not enough data
8.3
237
|
Verified
Not enough data
Channels
8.9
626
Not enough data
8.6
527
Not enough data
7.9
476
Not enough data
Design
8.8
650
Not enough data
8.2
532
Not enough data
8.8
745
Not enough data
8.8
707
Not enough data
8.7
563
Not enough data
Generative AI
7.8
189
Not enough data
8.0
189
Not enough data
Usability
8.8
64
Not enough data
8.8
63
Not enough data
8.8
65
Not enough data
Reporting
8.2
62
Not enough data
7.6
59
Not enough data
8.1
63
Not enough data
Generative AI
7.7
37
Not enough data
7.8
38
Not enough data
Inbox Tools
9.3
807
Not enough data
8.9
814
Not enough data
9.1
792
Not enough data
9.0
832
Not enough data
Coordination Tools
8.5
727
Not enough data
8.7
707
Not enough data
8.7
646
Not enough data
Software Options
9.3
792
Not enough data
8.6
724
Not enough data
Email Client - Agentic AI
6.7
25
Not enough data
7.3
25
Not enough data
Conversational Platform
8.8
491
Not enough data
8.8
385
Not enough data
8.7
385
Not enough data
8.8
343
Not enough data
Support Automation
8.7
412
Not enough data
8.9
415
Not enough data
8.7
377
Not enough data
8.6
327
Not enough data
Generative AI
8.1
109
Not enough data
8.3
109
Not enough data
Sorting & Filtering
8.3
235
8.7
9
9.1
236
9.1
9
7.6
225
9.2
15
8.4
227
8.8
15
Integrations
8.0
217
9.4
11
8.4
226
9.4
8
7.4
207
8.7
5
Time Management
9.0
228
9.2
10
8.7
223
9.5
14
9.3
234
9.7
12
Generative AI
7.7
136
Not enough data
7.2
129
Not enough data
7.8
134
Not enough data
Agentic AI - Email Management
6.6
34
Not enough data
7.2
34
Not enough data
Generative AI
8.3
34
Not enough data
8.3
34
Not enough data
7.8
33
Not enough data
Communication
8.7
217
|
Verified
Not enough data
8.9
264
|
Verified
Not enough data
8.9
206
Not enough data
8.9
229
|
Verified
Not enough data
8.8
150
Not enough data
Internal Use
8.4
288
|
Verified
Not enough data
9.2
281
|
Verified
Not enough data
8.9
193
Not enough data
8.8
219
Not enough data
9.5
285
|
Verified
Not enough data
8.8
219
|
Verified
Not enough data
Generative AI
7.7
31
Not enough data
Self-Service Experience
8.3
56
Not enough data
8.5
54
Not enough data
8.0
54
Not enough data
8.2
52
Not enough data
8.4
51
Not enough data
Self-Service Platform
8.1
51
Not enough data
8.4
51
Not enough data
8.1
51
Not enough data
8.2
49
Not enough data
Agentic AI - Customer Self-Service
9.3
7
Not enough data
9.5
7
Not enough data
9.3
7
Not enough data
9.8
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
Generative AI
7.8(won by default)
26
Not enough data
7.8(won by default)
25
Not enough data
Process
9.1(won by default)
195
Not enough data
8.8(won by default)
158
Not enough data
8.8(won by default)
171
Not enough data
Channels
9.5(won by default)
239
Not enough data
9.1(won by default)
191
Not enough data
8.8(won by default)
181
Not enough data
8.4(won by default)
131
Not enough data
9.1(won by default)
157
Not enough data
Insight
8.9(won by default)
140
Not enough data
8.7(won by default)
158
Not enough data
8.8(won by default)
138
Not enough data
9.0(won by default)
153
Not enough data
Generative AI
7.5
29
Not enough data
7.6
30
Not enough data
Agentic AI - Email Anti-spam Features
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace for Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
9.6
8
Not enough data
9.4
8
Not enough data
9.5
10
Customizations
Not enough data
9.5
22
Not enough data
9.6
18
Not enough data
9.1
23
Not enough data
9.5
29
Not enough data
9.5
13
Generative AI
Not enough data
Not enough data
Categories
Categories
Shared Categories
Front and SaneBox are categorized as Email Management
Unique Categories
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SaneBox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.0%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.7%
Other
64.1%
Information Technology and Services
8.8%
Marketing and Advertising
6.5%
Computer Software
5.9%
Management Consulting
4.7%
Higher Education
4.7%
Other
69.4%
Alternatives
Discussions
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
How long you’re using and how it helped you?
4 Comments
AE
i have used Sanebox for around 9 months now, and it has helped me to manage email overwhelm.Read more
My main doubt is : how to be sure that SaneBox's tool really choose the correct e-mails to put in the SaneLatter folder or other folders ? How can we trust that SaneBox will not make mistakes, for example, putting an important and priority e- mail in the folder SaneLatter ? ority
1 Comment
EM
It’s like this and I mean no offense: you’re looking for a certainty that no string of coding can ever provide. If that is what you’re looking for, I fear...Read more
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