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At a Glance
Market Segments
Small-Business (49.3% of reviews)
Small-Business (89.0% of reviews)
Entry-Level Pricing
$25.00 1 user/month
Free User / Year
Front
Star Rating
(2,395)4.7 out of 5
Market Segments
Small-Business (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansShift
Star Rating
(263)4.4 out of 5
Market Segments
Small-Business (89.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free User / Year
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Front excels in its Unified Inbox feature, scoring 9.3, which allows for seamless management of multiple email accounts in one place, while Shift's score of 9.5 indicates it also offers a strong unified inbox experience, but users feel Front's interface is slightly more intuitive.
- Reviewers mention that Front's Reminders feature, rated at 9.1, is particularly effective for task management, helping users stay organized, whereas Shift's Reminders score of 7.9 suggests it may lack some of the advanced functionalities that Front offers, leading to a less robust user experience.
- G2 users highlight that Front's Quality of Support, rated at 9.1, is superior, with many praising the responsiveness and helpfulness of the support team, while Shift's score of 8.5 indicates room for improvement in customer service responsiveness.
- Users on G2 report that Front's Ease of Setup, with a score of 8.8, is slightly less favorable compared to Shift's 9.1, which suggests that Shift may provide a more straightforward onboarding process for new users.
- Reviewers mention that Front's Task Management feature, scoring 8.7, is robust but can be complex for new users, while Shift's score of 7.6 indicates it may not offer the same level of task management capabilities, leading to a simpler but less effective experience.
- Users say that Front's Cross-system Integration, rated at 7.2, is beneficial for teams needing to connect various tools, although Shift's score of 6.3 shows it may not integrate as seamlessly with other applications, which could hinder workflow efficiency.
Pricing
Entry-Level Pricing
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
Shift
Basic
Free
User / Year
- Up to 2 email accounts (Gmail, GSuite, Outlook)
- Add 1 free app
- Cross-platform support (Windows, MacOS, Linux)
Free Trial
Front
Free Trial is available
Shift
Free Trial is available
Ratings
Meets Requirements
9.1
1,894
8.7
235
Ease of Use
9.1
1,910
9.1
241
Ease of Setup
8.8
692
9.1
188
Ease of Admin
8.9
471
9.1
57
Quality of Support
9.1
1,629
8.5
167
Has the product been a good partner in doing business?
9.2
457
8.8
53
Product Direction (% positive)
9.3
1,782
9.1
236
Features by Category
Ticket and Case Management
8.8
265
|
Verified
Not enough data
8.9
262
|
Verified
Not enough data
8.9
283
|
Verified
Not enough data
8.8
280
|
Verified
Not enough data
8.8
243
|
Verified
Not enough data
9.0
306
Not enough data
9.2
283
|
Verified
Not enough data
8.7
258
|
Verified
Not enough data
Generative AI
7.8
63
Not enough data
8.3
64
Not enough data
Agentic AI - Help Desk
7.2
29
Not enough data
7.2
29
Not enough data
7.3
29
Not enough data
Communication Channels
8.7
233
|
Verified
Not enough data
9.2
274
|
Verified
Not enough data
8.7
232
|
Verified
Not enough data
8.3
209
|
Verified
Not enough data
7.8
132
Not enough data
Platform
8.3
217
|
Verified
Not enough data
8.4
288
|
Verified
Not enough data
8.8
259
|
Verified
Not enough data
8.6
232
|
Verified
Not enough data
8.3
231
|
Verified
Not enough data
8.3
237
|
Verified
Not enough data
Channels
8.9
626
Not enough data
8.6
527
Not enough data
7.9
476
Not enough data
Design
8.8
650
Not enough data
8.2
532
Not enough data
8.8
745
Not enough data
8.8
707
Not enough data
8.7
563
Not enough data
Generative AI
7.8
189
Not enough data
8.0
189
Not enough data
Usability
8.8
64
Not enough data
8.8
63
Not enough data
8.8
65
Not enough data
Reporting
8.2
62
Not enough data
7.6
59
Not enough data
8.1
63
Not enough data
Generative AI
7.7
37
Not enough data
7.8
38
Not enough data
Inbox Tools
9.3
807
9.5
169
8.9
814
8.4
160
9.1
792
7.9
156
9.0
832
8.5
164
Coordination Tools
8.5
727
8.2
161
8.7
707
7.5
154
8.7
646
7.6
156
Software Options
9.3
792
9.4
167
8.6
724
Feature Not Available
Email Client - Agentic AI
6.7
25
5.0
37
7.3
25
6.3
38
Login Options
Not enough data
Feature Not Available
Not enough data
7.7
156
Productivity
Not enough data
9.1
159
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customization
Not enough data
7.0
151
Not enough data
9.3
161
Not enough data
8.0
154
Agentic AI - Unified Workspaces
Not enough data
5.0
38
Not enough data
5.2
40
Conversational Platform
8.8
491
Not enough data
8.8
385
Not enough data
8.7
385
Not enough data
8.8
343
Not enough data
Support Automation
8.7
412
Not enough data
8.9
415
Not enough data
8.7
377
Not enough data
8.6
327
Not enough data
Generative AI
8.1
109
Not enough data
8.3
109
Not enough data
Sorting & Filtering
8.3
235
Not enough data
9.1
237
Not enough data
7.6
225
Not enough data
8.4
227
Not enough data
Integrations
8.0
217
Not enough data
8.4
226
Not enough data
7.4
207
Not enough data
Time Management
9.0
228
Not enough data
8.7
223
Not enough data
9.3
234
Not enough data
Generative AI
7.7
136
Not enough data
7.2
129
Not enough data
7.8
134
Not enough data
Agentic AI - Email Management
6.6
34
Not enough data
7.2
34
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Browser
Not enough data
5.0
35
Not enough data
5.1
35
Not enough data
4.7
35
Generative AI
8.3
34
Not enough data
8.3
34
Not enough data
7.8
33
Not enough data
Communication
8.7
217
|
Verified
Not enough data
8.9
264
|
Verified
Not enough data
8.9
206
Not enough data
8.9
229
|
Verified
Not enough data
8.8
150
Not enough data
Internal Use
8.4
288
|
Verified
Not enough data
9.2
281
|
Verified
Not enough data
8.9
193
Not enough data
8.8
219
Not enough data
9.5
285
|
Verified
Not enough data
8.8
219
|
Verified
Not enough data
Generative AI
7.7
31
Not enough data
Self-Service Experience
8.3
56
Not enough data
8.5
54
Not enough data
8.0
54
Not enough data
8.2
52
Not enough data
8.4
51
Not enough data
Self-Service Platform
8.1
51
Not enough data
8.4
51
Not enough data
8.1
51
Not enough data
8.2
49
Not enough data
Agentic AI - Customer Self-Service
9.3
7
Not enough data
9.5
7
Not enough data
9.3
7
Not enough data
9.8
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
Generative AI
7.8(won by default)
26
Not enough data
7.8(won by default)
25
Not enough data
Process
9.1(won by default)
195
Not enough data
8.8(won by default)
158
Not enough data
8.8(won by default)
171
Not enough data
Channels
9.5(won by default)
239
Not enough data
9.1(won by default)
191
Not enough data
8.8(won by default)
181
Not enough data
8.4(won by default)
131
Not enough data
9.1(won by default)
157
Not enough data
Insight
8.9(won by default)
140
Not enough data
8.7(won by default)
158
Not enough data
8.8(won by default)
138
Not enough data
9.0(won by default)
153
Not enough data
Generative AI
7.5
29
Not enough data
7.6
30
Not enough data
Categories
Categories
Shared Categories
Front and Shift are categorized as Email Client
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Shift
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.0%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.7%
Other
64.1%
Marketing and Advertising
21.3%
Information Technology and Services
7.1%
Consulting
5.5%
Computer Software
4.3%
Non-Profit Organization Management
3.9%
Other
57.9%
Discussions
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
What is the use of Shift app?
3 Comments
BS
It keeps you focused and helps manage your productivity by being a one-stop-shop for everything you use daily. Read more
Shift has no more discussions with answers
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