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At a Glance
Market Segments
Small-Business (49.3% of reviews)
Enterprise (39.0% of reviews)
Entry-Level Pricing
$25.00 1 user/month
No pricing available
Front
Star Rating
(2,395)4.7 out of 5
Market Segments
Small-Business (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansMicrosoft Outlook
Star Rating
(3,262)4.5 out of 5
Market Segments
Enterprise (39.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Microsoft OutlookSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Microsoft Outlook excels in its Calendar feature, scoring 9.3, which allows for seamless scheduling and integration with other Microsoft applications. In contrast, Front's Calendar feature received a lower score of 8.5, indicating that users may find it less robust for managing appointments.
- Reviewers mention that the Desktop Application of Microsoft Outlook is highly rated at 9.2, providing a comprehensive suite of tools for email management and productivity. Front's Desktop Application, while still strong at 9.3, may not offer the same level of integration with other Microsoft services that many users rely on.
- G2 users highlight the Quality of Support for Front, which scored 9.1, as a significant advantage, with many praising the responsiveness and helpfulness of the support team. In comparison, Microsoft Outlook's support scored 8.6, suggesting that users may experience longer wait times or less personalized assistance.
- Users on G2 report that Microsoft Outlook's Reminders feature is particularly effective, scoring 9.3, which helps users stay organized and on top of tasks. Front's Reminders, while still useful at 9.1, may not provide the same level of customization or visibility that Outlook users appreciate.
- Reviewers mention that the Ease of Use for Front is rated at 9.2, making it a user-friendly option for small businesses. However, Microsoft Outlook's score of 9.0 indicates that while it is also easy to use, some users may find its extensive features overwhelming at first.
- Users say that Microsoft Outlook's Autonomous Task Execution feature, scoring 7.3, is less effective compared to Front's capabilities, which scored 6.7. This suggests that Outlook may not automate tasks as efficiently, which could be a consideration for users looking for streamlined workflows.
Pricing
Entry-Level Pricing
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
Microsoft Outlook
No pricing availableFree Trial
Front
Free Trial is available
Microsoft Outlook
No trial information availableRatings
Meets Requirements
9.1
1,894
9.2
2,534
Ease of Use
9.1
1,910
9.0
2,605
Ease of Setup
8.8
692
9.1
787
Ease of Admin
8.9
471
8.6
306
Quality of Support
9.1
1,629
8.6
2,068
Has the product been a good partner in doing business?
9.2
457
8.9
287
Product Direction (% positive)
9.3
1,782
8.5
2,466
Features by Category
Ticket and Case Management
8.8
265
|
Verified
Not enough data
8.9
262
|
Verified
Not enough data
8.9
283
|
Verified
Not enough data
8.8
280
|
Verified
Not enough data
8.8
243
|
Verified
Not enough data
9.0
306
Not enough data
9.2
283
|
Verified
Not enough data
8.7
258
|
Verified
Not enough data
Generative AI
7.8
63
Not enough data
8.3
64
Not enough data
Agentic AI - Help Desk
7.2
29
Not enough data
7.2
29
Not enough data
7.3
29
Not enough data
Communication Channels
8.7
233
|
Verified
Not enough data
9.2
274
|
Verified
Not enough data
8.7
232
|
Verified
Not enough data
8.3
209
|
Verified
Not enough data
7.8
132
Not enough data
Platform
8.3
217
|
Verified
Not enough data
8.4
288
|
Verified
Not enough data
8.8
259
|
Verified
Not enough data
8.6
232
|
Verified
Not enough data
8.3
231
|
Verified
Not enough data
8.3
237
|
Verified
Not enough data
Channels
8.9
626
Not enough data
8.6
527
Not enough data
7.9
476
Not enough data
Design
8.8
650
Not enough data
8.2
532
Not enough data
8.8
745
Not enough data
8.8
707
Not enough data
8.7
563
Not enough data
Generative AI
7.8
189
Not enough data
8.0
189
Not enough data
Usability
8.8
64
Not enough data
8.8
63
Not enough data
8.8
65
Not enough data
Reporting
8.2
62
Not enough data
7.6
59
Not enough data
8.1
63
Not enough data
Generative AI
7.7
37
Not enough data
7.8
38
Not enough data
Inbox Tools
9.3
807
9.0
1051
8.9
814
8.9
1115
9.1
792
9.2
1121
9.0
832
9.2
1129
Coordination Tools
8.5
727
9.3
1127
8.7
707
8.9
1108
8.7
646
8.8
1060
Software Options
9.3
792
9.2
1120
8.6
724
8.7
1066
Email Client - Agentic AI
6.7
25
7.4
104
7.3
25
7.6
106
Conversational Platform
8.8
491
Not enough data
8.8
385
Not enough data
8.7
385
Not enough data
8.8
343
Not enough data
Support Automation
8.7
412
Not enough data
8.9
415
Not enough data
8.7
377
Not enough data
8.6
327
Not enough data
Generative AI
8.1
109
Not enough data
8.3
109
Not enough data
Calendar View
Not enough data
8.9
1201
Not enough data
8.9
1204
Shared Calendar
Not enough data
9.0
1202
Not enough data
8.8
1156
Accessibility
Not enough data
8.8
1053
Not enough data
8.5
1068
Integration
Not enough data
8.8
1114
Not enough data
8.8
1125
Not enough data
8.9
1146
Notifications
Not enough data
9.0
1153
Not enough data
8.5
966
Generative AI
Not enough data
7.4
418
Not enough data
7.5
418
Not enough data
7.3
419
Agentic AI - Calendar
Not enough data
7.6
153
Sorting & Filtering
8.3
235
Not enough data
9.1
237
Not enough data
7.6
225
Not enough data
8.4
227
Not enough data
Integrations
8.0
217
Not enough data
8.4
226
Not enough data
7.4
207
Not enough data
Time Management
9.0
228
Not enough data
8.7
223
Not enough data
9.3
234
Not enough data
Generative AI
7.7
136
Not enough data
7.2
129
Not enough data
7.8
134
Not enough data
Agentic AI - Email Management
6.6
34
Not enough data
7.2
34
Not enough data
Generative AI
Not enough data
7.8
456
Not enough data
7.8
454
Not enough data
7.7
451
Not enough data
7.8
135
Not enough data
8.2
139
Not enough data
8.0
138
Generative AI
8.3
34
Not enough data
8.3
34
Not enough data
7.8
33
Not enough data
Communication
8.7
217
|
Verified
Not enough data
8.9
264
|
Verified
Not enough data
8.9
206
Not enough data
8.9
229
|
Verified
Not enough data
8.8
150
Not enough data
Internal Use
8.4
288
|
Verified
Not enough data
9.2
281
|
Verified
Not enough data
8.9
193
Not enough data
8.8
219
Not enough data
9.5
285
|
Verified
Not enough data
8.8
219
|
Verified
Not enough data
Generative AI
7.7
31
Not enough data
Self-Service Experience
8.3
56
Not enough data
8.5
54
Not enough data
8.0
54
Not enough data
8.2
52
Not enough data
8.4
51
Not enough data
Self-Service Platform
8.1
51
Not enough data
8.4
51
Not enough data
8.1
51
Not enough data
8.2
49
Not enough data
Agentic AI - Customer Self-Service
9.3
7
Not enough data
9.5
7
Not enough data
9.3
7
Not enough data
9.8
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
Generative AI
7.8(won by default)
26
Not enough data
7.8(won by default)
25
Not enough data
Process
9.1(won by default)
195
Not enough data
8.8(won by default)
158
Not enough data
8.8(won by default)
171
Not enough data
Channels
9.5(won by default)
239
Not enough data
9.1(won by default)
191
Not enough data
8.8(won by default)
181
Not enough data
8.4(won by default)
131
Not enough data
9.1(won by default)
157
Not enough data
Insight
8.9(won by default)
140
Not enough data
8.7(won by default)
158
Not enough data
8.8(won by default)
138
Not enough data
9.0(won by default)
153
Not enough data
Generative AI
7.5
29
Not enough data
7.6
30
Not enough data
Categories
Categories
Shared Categories
Front and Microsoft Outlook are categorized as Email Client
Unique Categories
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Microsoft Outlook
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.0%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.7%
Other
64.1%
Information Technology and Services
13.4%
Computer Software
8.2%
Hospital & Health Care
3.7%
Financial Services
3.7%
Marketing and Advertising
3.4%
Other
67.6%
Alternatives
Discussions
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
What business advantages does Outlook give over Gmail?
5 Comments
SP
As an e-mail client, Outlook is unexceptional. The driving difference is whether you want the overhead & control of hosting Exchange, or are content letting...Read more
What are the latest integrations and features in Microsoft Outlook that enhance email communication and productivity?
4 Comments
SM
I like that you can pin conversations to the top of the email.Read more
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