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At a Glance
Market Segments
Small-Business (49.3% of reviews)
Enterprise (51.2% of reviews)
Entry-Level Pricing
$25.00 1 user/month
No pricing available
Front
Star Rating
(2,392)4.7 out of 5
Market Segments
Small-Business (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansJive
Star Rating
(309)3.8 out of 5
Market Segments
Enterprise (51.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about JiveFront vs Jive
When assessing the two solutions, reviewers found Front easier to use, set up, and administer. Reviewers also preferred doing business with Front overall.
- Reviewers felt that Front meets the needs of their business better than Jive.
- When comparing quality of ongoing product support, reviewers felt that Front is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Front over Jive.
Pricing
Entry-Level Pricing
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
Jive
No pricing availableFree Trial
Front
Free Trial is available
Jive
Free Trial is available
Ratings
Meets Requirements
9.1
1,890
8.0
260
Ease of Use
9.1
1,906
7.8
261
Ease of Setup
8.8
688
7.5
67
Ease of Admin
8.9
471
7.9
64
Quality of Support
9.1
1,625
7.9
198
Has the product been a good partner in doing business?
9.2
457
7.8
56
Product Direction (% positive)
9.3
1,778
6.3
257
Features by Category
Ticket and Case Management
8.8
264
|
Verified
Not enough data
8.9
261
|
Verified
Not enough data
8.9
282
|
Verified
Not enough data
8.8
279
|
Verified
Not enough data
8.8
242
|
Verified
Not enough data
9.0
305
Not enough data
9.2
282
|
Verified
Not enough data
8.7
257
|
Verified
Not enough data
Generative AI
7.8
63
Not enough data
8.3
64
Not enough data
Agentic AI - Help Desk
7.2
29
Not enough data
7.2
29
Not enough data
7.3
29
Not enough data
Communication Channels
8.7
232
|
Verified
Not enough data
9.2
273
|
Verified
Not enough data
8.7
231
|
Verified
Not enough data
8.3
208
|
Verified
Not enough data
7.8
131
Not enough data
Platform
8.3
216
|
Verified
Not enough data
8.3
285
|
Verified
Not enough data
8.8
258
|
Verified
Not enough data
8.6
231
|
Verified
Not enough data
8.3
230
|
Verified
Not enough data
8.3
236
|
Verified
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.9
625
Not enough data
8.5
526
Not enough data
7.9
474
Not enough data
Design
8.8
648
Not enough data
8.2
530
Not enough data
8.8
743
Not enough data
8.8
705
Not enough data
8.7
562
Not enough data
Generative AI
7.8
189
Not enough data
8.0
189
Not enough data
Usability
8.8
64
Not enough data
8.8
63
Not enough data
8.8
65
Not enough data
Reporting
8.2
62
Not enough data
7.6
59
Not enough data
8.1
63
Not enough data
Generative AI
7.7
37
Not enough data
7.8
38
Not enough data
Inbox Tools
9.3
805
Not enough data
8.9
812
Not enough data
9.1
791
Not enough data
9.0
830
Not enough data
Coordination Tools
8.5
725
Not enough data
8.7
705
Not enough data
8.7
644
Not enough data
Software Options
9.3
790
Not enough data
8.6
722
Not enough data
Email Client - Agentic AI
6.7
25
Not enough data
7.3
25
Not enough data
Conversational Platform
8.8
489
Not enough data
8.8
383
Not enough data
8.7
383
Not enough data
8.8
341
Not enough data
Support Automation
8.7
410
Not enough data
8.9
413
Not enough data
8.7
375
Not enough data
8.6
325
Not enough data
Generative AI
8.1
109
Not enough data
8.3
109
Not enough data
Sorting & Filtering
8.3
233
Not enough data
9.0
235
Not enough data
7.6
223
Not enough data
8.4
225
Not enough data
Integrations
8.0
215
Not enough data
8.4
224
Not enough data
7.4
205
Not enough data
Time Management
9.0
226
Not enough data
8.7
221
Not enough data
9.3
232
Not enough data
Generative AI
7.7
136
Not enough data
7.2
129
Not enough data
7.8
134
Not enough data
Agentic AI - Email Management
6.6
34
Not enough data
7.2
34
Not enough data
Generative AI
8.3
34
Not enough data
8.3
34
Not enough data
7.8
33
Not enough data
Communication
8.7
214
|
Verified
Not enough data
8.9
261
|
Verified
Not enough data
8.9
203
Not enough data
8.9
226
|
Verified
Not enough data
8.8
147
Not enough data
Internal Use
8.3
285
|
Verified
Not enough data
9.2
278
|
Verified
Not enough data
8.9
190
Not enough data
8.8
216
Not enough data
9.5
282
|
Verified
Not enough data
8.8
216
|
Verified
Not enough data
Generative AI
7.7
31
Not enough data
Self-Service Experience
8.2
53
Not enough data
8.4
51
Not enough data
7.9
51
Not enough data
8.2
49
Not enough data
8.3
48
Not enough data
Self-Service Platform
8.0
48
Not enough data
8.3
48
Not enough data
8.0
48
Not enough data
8.1
46
Not enough data
Agentic AI - Customer Self-Service
9.3
7
Not enough data
9.5
7
Not enough data
9.3
7
Not enough data
9.8
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
Generative AI
7.8(won by default)
26
Not enough data
7.8(won by default)
25
Not enough data
Process
9.1(won by default)
195
Not enough data
8.8(won by default)
158
Not enough data
8.8(won by default)
171
Not enough data
Channels
9.5(won by default)
239
Not enough data
9.1(won by default)
191
Not enough data
8.8(won by default)
181
Not enough data
8.4(won by default)
131
Not enough data
9.1(won by default)
157
Not enough data
Insight
8.9(won by default)
140
Not enough data
8.7(won by default)
158
Not enough data
8.8(won by default)
138
Not enough data
9.0(won by default)
153
Not enough data
Generative AI
7.5
29
Not enough data
7.6
30
Not enough data
Content & Community Features - Enterprise Social Networking (ESN)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Admin & Reporting Features - Enterprise Social Networking (ESN)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Enterprise Social Networking (ESN)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Employee Intranet
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Front and Jive share no categories
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Jive
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.1%
Computer Software
8.1%
Information Technology and Services
7.5%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.7%
Other
64.0%
Information Technology and Services
13.1%
Computer Software
12.1%
Internet
5.5%
Hospital & Health Care
5.2%
Telecommunications
4.1%
Other
60.0%
Discussions
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
What is Jive (Intranet) Software?
1 Comment
AE
it is a kind of facebook but for enterprise to enhance collaboration and information sharing within an company. it is not only an intranet but any employee...Read more
Does Jive have a Mobile App?
1 Comment
AE
Yes there is an app called Jive Daily with notifications capabilities, you can use it to share publish blogs/documentsRead more
Jive has no more discussions with answers
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