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At a Glance
Market Segments
Small-Business (49.3% of reviews)
Small-Business (63.8% of reviews)
Entry-Level Pricing
$25.00 1 user/month
$10.00 1 Google Voice Per Month
Front
Star Rating
(2,404)4.7 out of 5
Market Segments
Small-Business (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansGoogle Voice
Star Rating
(163)4.1 out of 5
Market Segments
Small-Business (63.8% of reviews)
Pros & Cons
Entry-Level Pricing
$10.00 1 Google Voice Per Month
Browse all 3 pricing plansFront vs Google Voice
When assessing the two solutions, reviewers found Front easier to use, set up, and administer. Reviewers also preferred doing business with Front overall.
- Reviewers felt that Front meets the needs of their business better than Google Voice.
- When comparing quality of ongoing product support, reviewers felt that Front is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Front over Google Voice.
Pricing
Entry-Level Pricing
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
Google Voice
Starter
$10.00
1 Google Voice Per Month
- Calls between Google Voice numbers included
- Calls to the US from any Google Voice number included
- Calls to Canada from a Canadian or US Google Voice number included
Free Trial
Front
Free Trial is available
Google Voice
No trial information availableRatings
Meets Requirements
9.1
1,897
8.3
123
Ease of Use
9.1
1,913
8.7
124
Ease of Setup
8.8
695
8.4
41
Ease of Admin
8.9
474
8.0
29
Quality of Support
9.1
1,632
7.3
90
Has the product been a good partner in doing business?
9.2
460
6.8
22
Product Direction (% positive)
9.3
1,784
6.8
123
Features by Category
Ticket and Case Management
8.8
267
|
Verified
Not enough data
8.9
264
|
Verified
Not enough data
8.9
286
|
Verified
Not enough data
8.8
282
|
Verified
Not enough data
8.9
245
|
Verified
Not enough data
9.0
308
Not enough data
9.2
285
|
Verified
Not enough data
8.7
260
|
Verified
Not enough data
Generative AI
7.8
63
Not enough data
8.3
64
Not enough data
Agentic AI - Help Desk
7.2
29
Not enough data
7.2
29
Not enough data
7.3
29
Not enough data
Communication Channels
8.7
235
|
Verified
Not enough data
9.2
276
|
Verified
Not enough data
8.7
234
|
Verified
Not enough data
8.3
211
|
Verified
Not enough data
7.8
134
Not enough data
Platform
8.3
219
|
Verified
Not enough data
8.4
290
|
Verified
Not enough data
8.8
261
|
Verified
Not enough data
8.6
234
|
Verified
Not enough data
8.3
233
|
Verified
Not enough data
8.3
239
|
Verified
Not enough data
Channels
8.9
625
Not enough data
8.5
526
Not enough data
7.9
475
Not enough data
Design
8.8
649
Not enough data
8.2
531
Not enough data
8.8
744
Not enough data
8.8
706
Not enough data
8.7
562
Not enough data
Generative AI
7.8
189
Not enough data
8.0
189
Not enough data
Usability
8.8
64
Not enough data
8.8
63
Not enough data
8.8
65
Not enough data
Reporting
8.2
62
Not enough data
7.6
59
Not enough data
8.1
63
Not enough data
Generative AI
7.7
37
Not enough data
7.8
38
Not enough data
Inbox Tools
9.3
806
Not enough data
8.9
813
Not enough data
9.1
791
Not enough data
9.0
831
Not enough data
Coordination Tools
8.5
726
Not enough data
8.7
706
Not enough data
8.7
645
Not enough data
Software Options
9.3
791
Not enough data
8.6
723
Not enough data
Email Client - Agentic AI
6.7
25
Not enough data
7.3
25
Not enough data
Conversational Platform
8.8
491
Not enough data
8.8
385
Not enough data
8.7
385
Not enough data
8.8
343
Not enough data
Support Automation
8.7
412
Not enough data
8.9
415
Not enough data
8.7
377
Not enough data
8.6
327
Not enough data
Generative AI
8.1
109
Not enough data
8.3
109
Not enough data
Sorting & Filtering
8.3
235
Not enough data
9.1
237
Not enough data
7.6
225
Not enough data
8.4
227
Not enough data
Integrations
8.0
217
Not enough data
8.4
227
Not enough data
7.4
207
Not enough data
Time Management
9.0
229
Not enough data
8.7
223
Not enough data
9.3
234
Not enough data
Generative AI
7.7
136
Not enough data
7.2
129
Not enough data
7.8
134
Not enough data
Agentic AI - Email Management
6.6
34
Not enough data
7.2
34
Not enough data
Generative AI
8.3
34
Not enough data
8.3
34
Not enough data
7.8
33
Not enough data
Communication
8.8
218
|
Verified
Not enough data
8.9
265
|
Verified
Not enough data
8.9
207
Not enough data
8.9
230
|
Verified
Not enough data
8.8
151
Not enough data
Internal Use
8.4
290
|
Verified
Not enough data
9.2
281
|
Verified
Not enough data
8.9
193
Not enough data
8.8
219
Not enough data
9.5
285
|
Verified
Not enough data
8.8
219
|
Verified
Not enough data
Generative AI
7.7
31
Not enough data
Self-Service Experience
8.4
58
Not enough data
8.5
56
Not enough data
8.1
56
Not enough data
8.3
54
Not enough data
8.5
53
Not enough data
Self-Service Platform
8.1
53
Not enough data
8.5
53
Not enough data
8.1
53
Not enough data
8.2
50
Not enough data
Agentic AI - Customer Self-Service
9.3
7
Not enough data
9.5
7
Not enough data
9.3
7
Not enough data
9.8
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
Generative AI
7.8(won by default)
26
Not enough data
7.8(won by default)
25
Not enough data
Process
9.1(won by default)
195
Not enough data
8.8(won by default)
158
Not enough data
8.8(won by default)
171
Not enough data
Channels
9.5(won by default)
239
Not enough data
9.1(won by default)
191
Not enough data
8.8(won by default)
181
Not enough data
8.4(won by default)
131
Not enough data
9.1(won by default)
157
Not enough data
Insight
8.9(won by default)
140
Not enough data
8.7(won by default)
158
Not enough data
8.8(won by default)
138
Not enough data
9.0(won by default)
153
Not enough data
Generative AI
7.5
29
Not enough data
7.6
30
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Front and Google Voice share no categories
Reviews
Reviewers' Company Size
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Google Voice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Logistics and Supply Chain
10.0%
Computer Software
8.1%
Information Technology and Services
7.6%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.7%
Other
64.1%
Marketing and Advertising
9.6%
Information Technology and Services
6.4%
Education Management
5.8%
Computer Software
5.8%
Non-Profit Organization Management
4.5%
Other
67.9%
Alternatives
Discussions
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
What is Google Voice used for?
1 Comment
HB
Google Voice is a free, cloud-based phone service that allows users to make and receive calls, send text messages, and access voicemail using a single phone...Read more
Google Voice has no more discussions with answers
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