--- title: Google Voice Reviews meta_title: 'Google Voice Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 166 reviews by the users' company size, role or industry to find out how Google Voice works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 166 scale: '5' date_modified: '2026-06-21' parent_category: name: Marketplace Apps url: https://www.g2.com/categories/marketplace-apps --- # Google Voice Reviews **Vendor:** Google **Category:** [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools) **Average Rating:** 4.1/5.0 **Total Reviews:** 166 ## About Google Voice Google Voice is an easy to manage and scalable cloud-based phone solution that is part of Google Workspace. It leverages powerful AI to offer an intuitive calling experience that helps people stay connected and save time. ## Google Voice Pros & Cons **What users like:** - Users value the **additional phone number** from Google Voice, enjoying privacy and cost-effectiveness without spam calls. (7 reviews) - Users enjoy the **convenience of text messaging** through Google Voice, seamlessly accessing messages across devices. (4 reviews) - Users appreciate the **ease of use** of Google Voice, enjoying seamless integration and convenient access to communication tools. (3 reviews) - Users appreciate the **easy setup** of Google Voice, finding it simple to implement and integrate for business use. (2 reviews) - Users value the **privacy protection** of Google Voice, allowing secure client communication without sharing personal information. (2 reviews) - Users value having an **additional number at no extra cost** with Google Voice, enhancing their communication options. (1 reviews) - Users value the **easy setup and local number availability** of Google Voice for efficient business communication. (1 reviews) - Collaboration (1 reviews) - Communication Improvement (1 reviews) - Features (1 reviews) **What users dislike:** - Users find the **limited features** of Google Voice insufficient for growing businesses and diverse communication needs. (3 reviews) - Users occasionally face **connection issues** with Google Voice, causing missed calls but it is infrequent. (1 reviews) - Users find the **missing features** in Google Voice limit its functionality for growing businesses. (1 reviews) - Users experience **number recognition issues** with Google Voice, leading to frustration with 3rd party service compatibility. (1 reviews) - Users find **poor automation support** limits scalability for growing businesses, lacking essential features like auto-responses. (1 reviews) - Users find the **customer support inadequate** , impacting their overall satisfaction with Google Voice. (1 reviews) - Poor Reporting (1 reviews) - Users face challenges with **registration issues** , making it difficult to associate their numbers with businesses. (1 reviews) - Software Bugs (1 reviews) ## Google Voice Reviews ### 1. Issues Without Explanations **Rating:** 0.0/5.0 stars **Reviewed by:** Anakalia F. | HR/AP/Fleet Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Google Voice?** Not much of anything. It might work for personal use but definitely not the way we needed it to and what we were told would happen. **What do you dislike about Google Voice?** It will flag you for something, not tell you what, and then get rid of your account without a reason after paying for their service. **What problems is Google Voice solving and how is that benefiting you?** None now. It is completely unusable. They are also misleading with their sales department and do not hold up what they say they can or will do for functionality. ### 2. Easy to Use Product that is similar to other Google Portals **Rating:** 3.5/5.0 stars **Reviewed by:** Matt G. | Senior Technology Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Google Voice?** The management from the Portal that feels similar to what I am used to with other Google Products made the usage an implementation easy. I didn't run into any confusion or issues with using it. **What do you dislike about Google Voice?** It deleted my number and I lost it previously but that issue has been rectified though I no longer have the number. **What problems is Google Voice solving and how is that benefiting you?** Providing another option for Voice for easy integration with other Google Products instead of a unique instance that requires another product. ### 3. Convenient Number Portability and Easy Web Access to Messages **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2026 **What do you like best about Google Voice?** I can take my number anywhere, which is really convenient. I’m also able to access all of my messages online through the web interface, so I can keep up with everything even when I’m not on my phone. **What do you dislike about Google Voice?** It doesn’t support RCS like Google Messages does, and it doesn’t work very well when everyone else is on an iPhone. **What problems is Google Voice solving and how is that benefiting you?** I’m able to access my messages from both my phone and my computer, even when my phone isn’t connected to any network. It also lets me keep the same number no matter where I am. ### 4. Simple and Easy Phone System **Rating:** 4.0/5.0 stars **Reviewed by:** Lizzy O. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2025 **What do you like best about Google Voice?** Simple, easy to use, convenient to have an online phone number. I really like being able to respond to texts via a desktop computer, I can type way faster than I can text! We used it for our business, every day, for many years it did the trick for us. **What do you dislike about Google Voice?** Super simple and basic. Wasn't able to do many "enhanced" things like, keeping a text unread, or having auto-responses setup, etc. Worked great for just a small family business, but once we stared to grow, we just needed something more robust. **What problems is Google Voice solving and how is that benefiting you?** Used it for a small, family business. It was great being able to have a single phone line that the 3 of us could sign into and use to converse with our customers. ### 5. Secure and Private Client Communication Made Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2025 **What do you like best about Google Voice?** This is a very secure method for contacting clients without having to share your personal information. It truly does an excellent job! **What do you dislike about Google Voice?** So far, I haven't encountered any issues, and it is working perfectly for my needs. **What problems is Google Voice solving and how is that benefiting you?** In our line of work, using our personal phones is not an option. Google Voice enables us to communicate with clients securely. ### 6. Great for a Free Extra Number, but Buggy and Sometimes Unreliable **Rating:** 4.5/5.0 stars **Reviewed by:** Alex Y. | Co-Founder & Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Google Voice?** I appreciated being able to have an additional number on my phone without incurring an extra cost. **What do you dislike about Google Voice?** The app was somewhat buggy, and there were frequent instances where 3rd party services failed to recognize the number as a valid phone number. **What problems is Google Voice solving and how is that benefiting you?** I appreciated having a second phone number, which allowed me to use it for professional purposes without having to share my personal number. ### 7. Long-time User **Rating:** 4.0/5.0 stars **Reviewed by:** Chawn S. | Virtual & Outside Sales Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2025 **What do you like best about Google Voice?** I love that I can use my Google Voice number for online applications and other people I don't want to have my number. I have NEVER received a spam call or message. **What do you dislike about Google Voice?** Is seems like there are opportunities for improvement in the available features (in comparison to the features through my phone carrier). This said, those disparities are not enough to keep me from using it. **What problems is Google Voice solving and how is that benefiting you?** Discretion ### 8. Great alternative **Rating:** 5.0/5.0 stars **Reviewed by:** brooklyn p. | Food Service Worker, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Google Voice?** Works just like a regular phone so it’s always been my go to. Simple to work so even a beginner will know how to work the app. Will definitely recommend. **What do you dislike about Google Voice?** Nothing the app is amazing. Love everything about it. **What problems is Google Voice solving and how is that benefiting you?** When I don’t have a working phone or a phone that has service I can always use this app ### 9. Worked Fine **Rating:** 3.5/5.0 stars **Reviewed by:** A T. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2025 **What do you like best about Google Voice?** I loved the ease of use, for myself and my virtual assistant. the only reason we changed services was because they were not able to register our number with the national registry so that our name would appear when we made calls. otherwise, we would have stayed. **What do you dislike about Google Voice?** they were not able to register our number to our business. **What problems is Google Voice solving and how is that benefiting you?** it made communications with our patients very easy for my assistant, and very easy for me to monitor. we both had full web access and our Google Workspace was hipaa compliant, so i had no worries about that. however, we were consistently losing patients when were would return missed calls from prospective clients and they would not answer the call because our name didn't appear on caller ID. So we decided to change carriers. And the Google support model is horrible, so when thigns are good its fine. But if you need help with anything other than billing? Forget it. ### 10. Super easy to use and convenient **Rating:** 4.5/5.0 stars **Reviewed by:** haylie k. | English and Writing Tutor, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2024 **What do you like best about Google Voice?** I like that they gave me a number that was nearby my own area so it would be familiar to local businesses and customers when I use it. **What do you dislike about Google Voice?** It took a little bit of investigation to find the settings I need but I found them and then they're easy to use once I located the features. **What problems is Google Voice solving and how is that benefiting you?** I don't have to have a home phone now I can just have a Google voice number The service might landline for my home and business. ### 11. THE BEST FOR OUR BUSINESS! **Rating:** 5.0/5.0 stars **Reviewed by:** Clari L. | marketing director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2024 **What do you like best about Google Voice?** We love that we are able to communicate with business partners, creators, media, and allow access to this account to multiple of our partners. Helps streamline communication . **What do you dislike about Google Voice?** There are some glitches where calls don't come through but it happens only once in a while **What problems is Google Voice solving and how is that benefiting you?** Communicating with our team, existing clients, and potential clients. Also allows us to maintain communcation in one area allowing all partners access instead of relying on an indvidual phone. ### 12. Second best phone number **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos C. | Owner, Design, Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2025 **What do you like best about Google Voice?** Google Voice allows me to have a second phone number instead of using my own personal phone number. This protects my personal phone number from scams and cold calls by screening the calls first before answering them. It is also great to receive text messages from sms marketing. **What do you dislike about Google Voice?** Nothing. Google Voice has all the features that I need right now. **What problems is Google Voice solving and how is that benefiting you?** Screening Cold Calls and Text Messages. ### 13. Integrated wifi communication **Rating:** 3.0/5.0 stars **Reviewed by:** Tiara H. | Help Desk Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2021 **What do you like best about Google Voice?** Google Voice allows me to create a separate phone line for business that I can link to my personal mobile phone. I can send/receive calls and messages on my personal number and my google voice number from one device. I also like the fact that your Google Voice number can be imported/exported. **What do you dislike about Google Voice?** The biggest drawback is the notifications. I'm not notified every time I receive a message, which can be frustrating because you have to constantly check your phone so that you don't miss anything. **What problems is Google Voice solving and how is that benefiting you?** With Google voice, I am now able to keep my personal phone number private while allowing direct communication between me and my clients. It also syncs flawlessly with all of my other Google applications. ### 14. Great Service - I've been using it since the beginning **Rating:** 4.0/5.0 stars **Reviewed by:** Matthew C. | IT/IS Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2024 **What do you like best about Google Voice?** When I iniitally started using Google Voice it was exactly what I needed and it was free! **What do you dislike about Google Voice?** Sometimes when making and receiving calls on my phone (not on a strong wifi connection) audio quality is bad on the receiving end **What problems is Google Voice solving and how is that benefiting you?** We have a lot of mobile service providers and we're porting/consolidating them all into Google Voice ### 15. simple and super useful tool **Rating:** 4.5/5.0 stars **Reviewed by:** Hendel S. | Creative Copywriter, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2024 **What do you like best about Google Voice?** Makes it easy to make international calls love having a place to get SMS messages and transcribed voicemails **What do you dislike about Google Voice?** That it doesn't help me for verifying software or other applications where I need a non Google Voice number **What problems is Google Voice solving and how is that benefiting you?** easy place to track SMS messages and get voicemails, especially like the transcription ### 16. Simple to manage and still much better than other paid VOIP providers **Rating:** 5.0/5.0 stars **Reviewed by:** Chie C. | Web Producer (Owner), Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Google Voice?** Google Voice is simple and straightforward. I like the transcripts when someone leaves you a message. Also, I like that they now have Google voice app. **What do you dislike about Google Voice?** The phone number I got before was getting a lof of spam texts. **What problems is Google Voice solving and how is that benefiting you?** Filtering out the random people contacting my business. Using Google voice, I can determine if the person or contact is a legitimate caller. It helps a lot as a other layer of security for small business owner like me. ### 17. Google Voice is a Great Corporate VoIP Solution for Google Workspace **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** December 19, 2024 **What do you like best about Google Voice?** The ease of use, the setup was easy, ease of implementation, and the ease of integration was simple. **What do you dislike about Google Voice?** Customer support is not up to par, the number of features is lacking compared to modern VoIP providers **What problems is Google Voice solving and how is that benefiting you?** Allowing us to provision VoIP accounts to end users and allowing them a company issued telephone number. ### 18. Google voice is great for business **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2024 **What do you like best about Google Voice?** Easy to set up, get a local number, and use for business purposes. **What do you dislike about Google Voice?** Unable to access from multiple phones or use more than one account on the app. **What problems is Google Voice solving and how is that benefiting you?** Extra line for our small business. ### 19. Google Voice Review **Rating:** 5.0/5.0 stars **Reviewed by:** David M. | Technical Recruiter, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2024 **What do you like best about Google Voice?** I have been using Google Voice since 1 year. It's one of the best internet calling product. It's very helpful to reach out to international clients. It's easy to use and best provides best services. They are providing the benefits in less cost. We can use this app in computer and mobile phone. **What do you dislike about Google Voice?** It's really tough for me to dislike which is already great. May be they should make it as little more light-weight. Other than that, it's perfect. **What problems is Google Voice solving and how is that benefiting you?** Google voice is ease of use and we no need to spend too much time on learning or training. It helps us to save our money Google voice can provide noise free calls so then the audio quality will be great while we interact with our clients. They provide good customer care support so then if we have any problem with the product they will resolve it as early as possible Overall, we can get a good product with in less cost with great quality. ### 20. Works Well for a Personal Business Line **Rating:** 5.0/5.0 stars **Reviewed by:** Lindsey B. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2024 **What do you like best about Google Voice?** Like that I can have a second line on my mobile phone without having to switch SIM cards or pay through my carrier. **What do you dislike about Google Voice?** I use the Google Voice number as a work line on my personal mobile device. I wish I could see if it was my personal number or Google Voice number carrying the call before I answered. **What problems is Google Voice solving and how is that benefiting you?** Google Voice allows me to have a secondary work-dedicated number on my personal mobile device. This solves the problem of a having a work-dedicated device or having to use multiple SIM cards within my phone. ### 21. An Amazing Telecommunications Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Jazz A. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2023 **What do you like best about Google Voice?** Google Voice is a fantastic solution for making calls and texts on your PC. The sound is clear, without any interruptions, and texting is no different than receiving and sending from your phone. **What do you dislike about Google Voice?** Unfortunately, it's not a complete solution yet. Google has ignored a problem for years that really is a deal breaker for me. I cannot get the notifications to work on my PC. I have the Google Voice window open on Google Chrome and can stare at the tab and still miss a call. I've tried every possible troubleshooting method available on the Internet and Google Voice continues to remain silent when calls and texts come in. Even email notifications are slow, not real time. Unless you connect it to your cellphone, you'll never receive calls. And honestly, if calls are directed through my phone, I'll just use my cellphone plan, not Google Voice. **What problems is Google Voice solving and how is that benefiting you?** Google Voice keeps me off my cellphone when I'm in my office at home. We all know how distracting a cellphone can be. Being able to make all my work calls and texts from my PC helps me to focus. ### 22. Nice alternative work number with some flaws **Rating:** 3.0/5.0 stars **Reviewed by:** Stephanie R. | Member, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2021 **What do you like best about Google Voice?** I like that calls from my work number (Google Voice) come to the same cell phone number as my personal phone, meaning that do not need two phones. It also keeps a record and transcripts of texts and voice mail so it's easy to keep work things separate from personal. You can have reminders of missed calls sent to email. **What do you dislike about Google Voice?** The worst part is that not every call that comes in is identified as a Google Voice call. So if a random number pops up, you don't know if it's for work or personal because it's not labeled. Voice has been slowly improving this. Also, sometimes I will get calls with no notification, which can be bad for work but I've gotten in the habit of checking it. Eventually the call quality got to the point no one could hear me, especially if I was not on a personal internet network. It's not great as a traveling phone number but perhaps if you stay in an office with stable internet. **Recommendations to others considering Google Voice:** Label contacts clearly with identifiers for work because it mixes with your personal contacts. **What problems is Google Voice solving and how is that benefiting you?** I never wanted to give patients my personal cell number, so Google Voice gives me a chance to have a linked number with some privacy. If someone gets creepy, I can change my work number without affecting my personal contacts. It also hells keep work life and personal life separate, even if it's all on the same phone. ### 23. Need a second phone number without having the expense of second phone line **Rating:** 5.0/5.0 stars **Reviewed by:** Les M. | President Mid West Division, Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2023 **What do you like best about Google Voice?** Need a second phone number without having the expense of second phone line? You need a Google Voice account. It allows you to mask your phone number as another number. You can also text and get voicemails. **What do you dislike about Google Voice?** Set up can be very difficult. If the set up crashes during sign up you will not be able to finish. You also have to have a cell phone number. It's not like Skype where it will give you a phone number. **What problems is Google Voice solving and how is that benefiting you?** I needed to be able to communicate with clients using a different phone number. I did not want to have to pay for another phone or phone number and Google Voice Allowed me to do that. ### 24. Great for Connecting with Parents **Rating:** 5.0/5.0 stars **Reviewed by:** Kelsey G. | Speech and language pathologist, Enterprise (> 1000 emp.) **Reviewed Date:** July 20, 2021 **What do you like best about Google Voice?** I work in special education. My favorite part about Google Voice is that I can reach out to the families of the students that I work with in an easy way (via phone call or text message) without using my own personal phone number. Additionally, since I am able to text with families, I am able to use online translation services to copy and paste text for my families that do not speak English. **What do you dislike about Google Voice?** The only thing I dislike about Google Voice is that it can be difficult to figure out how to transfer your phone's contacts on to the program. **What problems is Google Voice solving and how is that benefiting you?** Before using Google Voice, I was limited to making phone calls from my work phone only to contact the families of students that I work with. With Google Voice, I am able to send texts and make phone calls from my personal phone, but without using my personal phone number. I have seen an uptick in parent responsiveness with being able to text instead of just using phone calls. ### 25. Katherine's Review **Rating:** 3.5/5.0 stars **Reviewed by:** Katherine H. | Product Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2024 **What do you like best about Google Voice?** I like that Google Voice allows me to make phone calls on my personal phone, but not from my phone number. It's very convenient but safe. **What do you dislike about Google Voice?** Maybe this already exists, but a way to get a different call notification when a Google Voice call comes. **What problems is Google Voice solving and how is that benefiting you?** I don't use it super often, but when I volunteered for a nonprofit recently, I used it to communicate with families / camper parents. This prevented families from reaching out to our personal numbers, so we could keep work separate. ### 26. The Pros and Cons **Rating:** 4.5/5.0 stars **Reviewed by:** John S. | Copy Editor, Writing and Editing, Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2023 **What do you like best about Google Voice?** Google Voice is a famous VoIP phone service that provide exceptional call quality at a fraction of the cost. It allows us to place and receive calls from Gmail or phone over wifi for free. It also offers to use one number for all devices and forward calls with rules which was extremely helpful for us. **What do you dislike about Google Voice?** One of the major drawback and the reason for our switch was, as it works only with other Google apps and texting is for US customers only. **What problems is Google Voice solving and how is that benefiting you?** It helps us solve many business problems such as they offered many features that can provide value to business. It allows us to get a second phone line and is an accessible small business phone system. However, the service also lacks calling functionality for growing companies. ### 27. Google Voice a fantastic tool for individual use **Rating:** 5.0/5.0 stars **Reviewed by:** Kendra W. | Business owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Google Voice?** Google Voice has great features, it is awesome for a small business or a single-person sales rep. It did not have enough of the features to support my company as we grew. **What do you dislike about Google Voice?** the limited features it provides for team sharing was the reason for switching from this product to another one. I still recommend this product to man small businesses or single-man operations **What problems is Google Voice solving and how is that benefiting you?** It is completely free. it has an app that makes it easy to see the difference between the google voice number calls and your own calls. you can use the google voice service from your computer ### 28. Google voice for outreach **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Fund-Raising | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2024 **What do you like best about Google Voice?** My favorite part about using google voice is being able to do everything through the computer. I need nothing else to complete the calls required for me. Google voice is also very easy to set up and use. **What do you dislike about Google Voice?** There is nothing in particular that I dislike about google voce. **What problems is Google Voice solving and how is that benefiting you?** Google voice has allowed me to have a higher connect rate with prospects because I am able to change my area code to target specific prospects. ### 29. Next gen VoIP **Rating:** 5.0/5.0 stars **Reviewed by:** Manoj K. | Customer Service Representative, Enterprise (> 1000 emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Google Voice?** It provides unlimited calls and text with low cost compare to any VoIP services. I can easily customize my voicemail whenever I can. It allows me to access in both my mobile and home phone. It help me a lot to get a emergency calls even i'm not in my home. **What do you dislike about Google Voice?** Voicemail sound is little bit low and sometimes the text doesn't be same as the callers pronunciation. Need to improvise on this. It has limited availability for call recording it's not worth for the cost. **What problems is Google Voice solving and how is that benefiting you?** Google Voice solves most of my time and I can easily get the voicemails even with my cell phones. It help me a lot for getting emergency calls and text in my cell phones. It has call recording option that's more benefit for me as a business person. ### 30. Love Google Voice! **Rating:** 5.0/5.0 stars **Reviewed by:** Kara E. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2024 **What do you like best about Google Voice?** So easy to use. It is very helpful when you have multiple users needing to access calls and texts. **What do you dislike about Google Voice?** There is not really anything I do not like. **What problems is Google Voice solving and how is that benefiting you?** Multiple people contacting people. ### 31. Great quality at a free price! **Rating:** 4.5/5.0 stars **Reviewed by:** Angus O. | Strategic Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2023 **What do you like best about Google Voice?** I like the fact that I can have it on my phone and my laptop, I haven't switched over to a MacBook yet so Google Voice makes my texting more accessible. **What do you dislike about Google Voice?** I would like it better if you could copy and paste an image into the text box instead of having to click upload. It is not super convenient. **What problems is Google Voice solving and how is that benefiting you?** It makes it so I don't have to use my personal number for work and I can keep my business and my private life separate while on the same device. ### 32. Market Leader of VoIP - Google Voice **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Google Voice?** Google offers all in one solution for your voice call requirements, easy access to multiple devices of the same user or different user with the single access admin. **What do you dislike about Google Voice?** In the field of recruitment, the candidates share the google voice number and most of the time, they were unreachable during the crucial time like interview schedule or onboarding initiation. **What problems is Google Voice solving and how is that benefiting you?** We used to call candidates within the boundaries of United States, Canada and many more. By using google voice we are able to connect with them seamlessly. And most probably the subscriptions rates are higher in comparison with other competitor applications like zoom. But totally worth it. ### 33. Google Voice is Best and Handy Communications. **Rating:** 5.0/5.0 stars **Reviewed by:** Steve M. | Senior Business Developer., Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2023 **What do you like best about Google Voice?** The most likable part of Google Voice is the ease of use and a wide variety of area codes and phone number selections. The service is also excellent as it has never disappointed. **What do you dislike about Google Voice?** I do not dislike anything about Google Voice, but to get the best results, we must have a high-speed internet connection, or the voice quality decreases slightly. **What problems is Google Voice solving and how is that benefiting you?** Business and personal communication always need to be separated, and Google Voice came in handy to fulfill this need. Now I have a usual phone connection for my personal use and Google Voice for all business communications. ### 34. Google Voice is a really good VoIP tool for communicating with users **Rating:** 4.0/5.0 stars **Reviewed by:** Ewan B. | Customer Success Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2023 **What do you like best about Google Voice?** I really like the simple and clean user interface of Google Voice; it makes it very easy to communicate with your users and locate their contact information. Also, the integration with Google Contacts makes it easy to have all of your contact information in multiple spaces and across multiple devices. **What do you dislike about Google Voice?** I don't like that Google Voice doesn't have a call recording function, and the fact that it doesn't have a feature for leaving notes isn't very helpful either. I also wish they had the ability to send mass SMS **What problems is Google Voice solving and how is that benefiting you?** Google Voice allows us to communicate with our users to onboard them to our platform or provide them with critical information that would make their user experience smoother. ### 35. Great for needing a second number **Rating:** 5.0/5.0 stars **Reviewed by:** Vern H. | Technical Support III, Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2023 **What do you like best about Google Voice?** I can use my google voice number to clients to keep them separated from personal contacts **What do you dislike about Google Voice?** Nothing to dislike about it. It has all the featues you need. **What problems is Google Voice solving and how is that benefiting you?** Avoiding giveing out personal number ### 36. A great and inexpensive call forwarding tool **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen N. | Education & Enablement Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Google Voice?** I love that I can create a phone number so that I do not have to give out my persobal phone number for business or other situations. **What do you dislike about Google Voice?** The UI could have more capabilties. It feels limited at times beyond the traditional phone and text features. **What problems is Google Voice solving and how is that benefiting you?** As a small business owner, it is imperitive that I have a seperate number to use for business purposes. Goolge Voice allows me to do this with no added overhead. ### 37. The Simplest Solution for VOIP **Rating:** 5.0/5.0 stars **Reviewed by:** Eldon M. | Strategic Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2023 **What do you like best about Google Voice?** Google Voice is probably one of the simplest and most flexible voice apps to use. It quite frankly is better than almost all of its competition. It doesn't overcomplicate things, has a simple interface, and allows you to manage all of your corporate communication (Gmail, etc.) through the same Administrative Console on the backend. It is available via browser or mobile app, and both work just as well. **What do you dislike about Google Voice?** If your internet is a little spotty, Google Voice may have trouble connecting on the first call. I travel a lot, and in low reception/data areas I find myself making a call, seeing the loading prompt, and then cancelling and remaking the call. For some reason it always goes through on the second call, but the first call will load indefinitely. Not the biggest of issues, and the pros outweigh **What problems is Google Voice solving and how is that benefiting you?** As a Regional Manager, I need a business line that is separate from my personal but can still be accessed by all of my personal devices. Not only does this help protect my personal information and identity, but it allows me to easily communicate with clients, log and record my communications in one place so I don't have to filter between personal/business communication. The fact that this also integrates with the rest of Google Suite is an added bonus. ### 38. My experience on google voice **Rating:** 5.0/5.0 stars **Reviewed by:** Santhosh L. | Senior Technical Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2023 **What do you like best about Google Voice?** The best I would say about google voice is when I call the person when they are busy this helps me to get an information. **What do you dislike about Google Voice?** There is nothing I would say bad about google voice. Until now I feel good about google voice. **What problems is Google Voice solving and how is that benefiting you?** Google voice solves many problems in that when we can't connect with the person whome we are reaching out this helps to send the message by recording it or by leaving SMS like that etc... ### 39. Google Voice is an excellent Google service **Rating:** 5.0/5.0 stars **Reviewed by:** Sandra F. | Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2023 **What do you like best about Google Voice?** I like the fact that i can differentiate my personal calls from my business calls all from the same phone. **What do you dislike about Google Voice?** Having to select which number to use every time I make a call **What problems is Google Voice solving and how is that benefiting you?** having to have two separate phones ### 40. Useful for the busy and talkative **Rating:** 3.0/5.0 stars **Reviewed by:** Sandra L. | Inside Sales Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2023 **What do you like best about Google Voice?** I like that I can use it to receive texts from contacts even after I've changed my phone. I can use it from my desktop, just need a good wifi connection. **What do you dislike about Google Voice?** I am not able to use it on my phone when I am out of the country. It syncs with the phone carrier and charges even when I try to use it on wifi. Not sure if this is a settings issue on my part or just how it functions on the phone. **What problems is Google Voice solving and how is that benefiting you?** I am able to continue to use the same number, especially when I travel internationally but still need to make calls to the states without crazy charges. ### 41. Not all its cracked up to be **Rating:** 0.0/5.0 stars **Reviewed by:** Erika W. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2023 **What do you like best about Google Voice?** Back in the day, i used the free version and as a starter with no bells and whistles, it works great because it's free. So if you want something super SUPER basic and free, there ya go. **What do you dislike about Google Voice?** We are a business that needs a user friendly system that covers the basics for a phone system and Google Voice couldn't even handle that AND they charged a crazy amount each month. **What problems is Google Voice solving and how is that benefiting you?** When the phone rings, I want someone on my phone to be able to answer it; that's about all that Google Voice can somewhat guarantee. I won't hold my breath for anything else. ### 42. Better than traditional text **Rating:** 5.0/5.0 stars **Reviewed by:** Trish K. | Enterprise (> 1000 emp.) **Reviewed Date:** February 10, 2023 **What do you like best about Google Voice?** The archive feature is helpful in staying organized. The seamless transition between computer and phone means staying connected easily. **What do you dislike about Google Voice?** GV is not ideal for naming a group thread. If I need to include 3 contacts instead of a primary number, the search feature is inconsistent in accomplishing that. Copying and pasting is a consistent challenge. **What problems is Google Voice solving and how is that benefiting you?** GV separates my personal cell from work, offers office hours, and allows for auto-reply through Outlook. GV also organizes my texts on a computer screen, allowing for search and archiving that feels like a "to do" list that is accomplished daily. ### 43. Has become a paid service, yet continues to decline in use & value **Rating:** 1.5/5.0 stars **Reviewed by:** Shelle P. | Principal, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2023 **What do you like best about Google Voice?** If you use Google workspace or products, the ease of just one more Google product. **What do you dislike about Google Voice?** Even though I have used the same Google Voice number for almost 10 years and have never used for selling/cold calls, it shows up as "Spam Likely" when people receive a call from my Google Voice number. There are actually less things that can be done with the number at this point - I can no longer set my business name as the caller ID, it has always been a little glitchy and so I am looking at other options. **What problems is Google Voice solving and how is that benefiting you?** A VOIP number for my business. ### 44. Helpful and Free with Google Account! **Rating:** 4.0/5.0 stars **Reviewed by:** Chelsea C. | Director of Recruitment, Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2023 **What do you like best about Google Voice?** I was in need of texting clients, but I didn't want to use my personal cell number and my business/desk phone wouldn't work. I like being able to quickly and easily set-up a free Google Voice number that I could use on my computer and text clients with ease. **What do you dislike about Google Voice?** Google Voice function is basic versus the paid options available through other companies and wasn't able to do as much as other companies. It worked for us but we ended up needing our texting service to do more. **What problems is Google Voice solving and how is that benefiting you?** I needed to find a way to utilize texting with clients instead of relying just on emails that would not always get returned. Our text return rate is much higher! ### 45. A great way to have an alternative phone number to reduce spam calls **Rating:** 4.0/5.0 stars **Reviewed by:** Roger K. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2023 **What do you like best about Google Voice?** Being able to give a different number than my main number in cases where the number might end up sold to other companies. You can also choose what region you want the phone number to be for. **What do you dislike about Google Voice?** I think the user interface and app could be updated, and add some other features. **What problems is Google Voice solving and how is that benefiting you?** Having a Google Voice number reduces the amount of spam calls I get to my direct line. I believe they also have a growing database of spam callers that they help filter out. ### 46. Great service for the price **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Google Voice?** The price and the included features are great. **What do you dislike about Google Voice?** There are limitations with porting over phone numbers. **What problems is Google Voice solving and how is that benefiting you?** Feature rich ### 47. Google voice is easy to use but limited features **Rating:** 4.5/5.0 stars **Reviewed by:** Nathan G. | Financial Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2022 **What do you like best about Google Voice?** I love how easily Google voice integrates with contacts and your personal cell phone. Although I use Vonage more for business needs, I find Google Voice much easier to use and understand. **What do you dislike about Google Voice?** I don't like that I can only change my number once each year. It wouldn't be an issue, except I was never told of this limit until after I made the change. I wish it had a slightly more attractive user interface. **What problems is Google Voice solving and how is that benefiting you?** Many of the programs I use for marketing calls will get flagged for spam. This number seems to have the most resilience to getting automatically flagged, allowing me to make contact with far more people than Vonage. ### 48. Super useful and works great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Google Voice?** It makes calling people in other countries incredibly simple. **What do you dislike about Google Voice?** It only works with a limited number of providers and you need to be in the US to use it. **What problems is Google Voice solving and how is that benefiting you?** Calling international call centres or businesses ### 49. Google Voice **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Google Voice?** Pretty easy to use one setup is complete. **What do you dislike about Google Voice?** Setup process was not the easiest. I had to Google how to use most of the functions. **What problems is Google Voice solving and how is that benefiting you?** Not having to worry about physical phones in the office ### 50. Google Voice: A Helpful Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Muni K. | Inclusive Housing Cohort Member, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2023 **What do you like best about Google Voice?** Using Google Voice is intuitive- you don't really need a tutorial or in-depth instructions, it provides clear quality, clear icons, and user interface, and is super user-friendly! **What do you dislike about Google Voice?** Getting other folks to use it, who are attached to other apps **What problems is Google Voice solving and how is that benefiting you?** alternative for zoom, more flexible for quick, on the fly meetings ## Google Voice Discussions - [What is Google Voice used for?](https://www.g2.com/discussions/what-is-google-voice-used-for) - 1 comment - [Does G suite include Google Voice?](https://www.g2.com/discussions/does-g-suite-include-google-voice) - 1 comment - [View Google Voice pricing details and edition comparison](https://www.g2.com/products/google-voice/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-24+07%3A53%3A44+-0500&secure%5Bsession_id%5D=2d7859a8-1b4b-4f4f-b098-999f9f24c901&secure%5Btoken%5D=dc516fce83eb6977a94de91103046868529a8b62d5bd98e21d637727a9e0709c&format=llm_user) ## Google Voice Features **Agentic AI - Google Workspace Communication Tools** - Cross-system Integration ## Top Google Voice Alternatives - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - 4.4/5.0 (4,014 reviews) - [Quo](https://www.g2.com/products/quo-quo/reviews) - 4.7/5.0 (3,353 reviews) - [iPlum](https://www.g2.com/products/iplum/reviews) - 4.3/5.0 (200 reviews)