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Compare FreshChat and Front 
Featured Products
At a Glance
Market Segments
Small-Business (58.7% of reviews)
Small-Business (49.4% of reviews)
Entry-Level Pricing
$0.00
$25.00 1 user/month
FreshChat
Star Rating
(489)4.4 out of 5
Market Segments
Small-Business (58.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 4 pricing plansFront
Star Rating
(2,405)4.7 out of 5
Market Segments
Small-Business (49.4% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 user/month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Front excels in overall user satisfaction, reflected in its higher G2 Score compared to FreshChat. Users appreciate the shared inbox feature, which enhances team collaboration and organization, making it easier to track communications and updates.
- Users say that FreshChat is particularly user-friendly and quick to set up, making it a great choice for those who need a straightforward solution. Reviewers highlight its ability to handle customer queries efficiently, with all relevant information accessible in one place.
- According to verified reviews, Front's interface is praised for its clean design and ease of navigation, which helps users focus on conversations without distractions. This is a significant advantage for teams that prioritize streamlined communication.
- Reviewers mention that while FreshChat offers a solid live chat experience, it falls short in some advanced features compared to Front. Users have noted that Front's automation capabilities, such as assigning tasks and internal comments, significantly improve team coordination.
- G2 reviewers highlight that Front's quality of support is notably higher, with users reporting positive experiences regarding responsiveness and helpfulness. This contrasts with FreshChat, where some users have expressed a desire for more robust support options.
- Users indicate that both platforms are easy to use, but Front's comprehensive feature set, including advanced reporting and team inbox management, provides a more powerful tool for businesses looking to enhance their customer support operations.
Pricing
Entry-Level Pricing
Front
Starter
$25.00
1 user/month
Essential capabilities to get started with customer-first service
- Shared inbox and ticketing
- AI Topics and up to 10 automation rules
- Basic analytics
Free Trial
FreshChat
Free Trial is available
Front
Free Trial is available
Ratings
Meets Requirements
8.7
398
9.1
1,898
Ease of Use
9.1
400
9.1
1,914
Ease of Setup
8.8
254
8.8
696
Ease of Admin
9.0
243
8.9
474
Quality of Support
8.8
392
9.1
1,633
Has the product been a good partner in doing business?
8.8
239
9.2
460
Product Direction (% positive)
9.0
400
9.3
1,785
Features by Category
Ticket and Case Management
Not enough data
8.8
268
|
Verified
Not enough data
8.9
265
|
Verified
Not enough data
8.9
287
|
Verified
Not enough data
8.8
283
|
Verified
Not enough data
8.9
245
|
Verified
Not enough data
9.1
309
Not enough data
9.2
286
|
Verified
Not enough data
8.7
261
|
Verified
Generative AI
Not enough data
7.8
63
Not enough data
8.3
64
Agentic AI - Help Desk
Not enough data
7.2
29
Not enough data
7.2
29
Not enough data
7.3
29
Communication Channels
Not enough data
8.7
235
|
Verified
Not enough data
9.2
277
|
Verified
Not enough data
8.7
235
|
Verified
Not enough data
8.3
211
|
Verified
Not enough data
7.8
134
Platform
Not enough data
8.3
219
|
Verified
8.5
273
|
Verified
8.4
290
|
Verified
Not enough data
8.8
261
|
Verified
Not enough data
8.6
234
|
Verified
Not enough data
8.3
233
|
Verified
Not enough data
8.3
239
|
Verified
Messenger
8.9
43
|
Verified
Not enough data
8.4
45
|
Verified
Not enough data
9.4
48
|
Verified
Not enough data
9.1
48
|
Verified
Not enough data
Channels
8.7
38
|
Verified
Not enough data
9.0
45
|
Verified
Not enough data
8.8
32
Not enough data
9.0
32
|
Verified
Not enough data
8.9
37
|
Verified
Not enough data
Customers
9.0
41
|
Verified
Not enough data
8.8
43
|
Verified
Not enough data
8.6
44
|
Verified
Not enough data
8.9
38
|
Verified
Not enough data
8.9
38
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.9
625
Not enough data
8.5
526
Not enough data
7.9
475
Design
Not enough data
8.8
649
Not enough data
8.2
531
Not enough data
8.8
745
Not enough data
8.8
707
Not enough data
8.7
562
Generative AI
Not enough data
7.8
189
Not enough data
8.0
189
Usability
Not enough data
8.8
64
Not enough data
8.8
63
Not enough data
8.8
65
Reporting
Not enough data
8.2
62
Not enough data
7.6
59
Not enough data
8.1
63
Generative AI
Not enough data
7.7
37
Not enough data
7.8
38
Inbox Tools
Not enough data
9.3
806
Not enough data
8.9
813
Not enough data
9.1
792
Not enough data
9.0
832
Coordination Tools
Not enough data
8.5
726
Not enough data
8.7
706
Not enough data
8.7
646
Software Options
Not enough data
9.3
792
Not enough data
8.6
724
Email Client - Agentic AI
Not enough data
6.7
25
Not enough data
7.3
25
Responses
8.5
103
Not enough data
8.6
104
Not enough data
8.9
102
Not enough data
8.7
99
Not enough data
8.6
83
Not enough data
Platform
9.2
105
Not enough data
8.9
100
Not enough data
8.8
100
Not enough data
8.5
99
Not enough data
8.4
78
Not enough data
9.0
93
Not enough data
8.8
94
Not enough data
Generative AI
8.4
42
Not enough data
8.6
42
Not enough data
Conversational Platform
8.6
148
8.8
491
Feature Not Available
8.8
385
8.5
127
8.7
385
8.6
111
8.8
343
Support Automation
8.6
133
8.7
413
8.6
135
8.9
415
8.5
134
8.7
377
8.8
116
8.6
327
Generative AI
8.5
61
8.1
109
8.5
61
8.3
109
Sorting & Filtering
Not enough data
8.3
236
Not enough data
9.1
237
Not enough data
7.6
225
Not enough data
8.4
227
Integrations
Not enough data
8.0
218
Not enough data
8.5
228
Not enough data
7.4
208
Time Management
Not enough data
9.0
229
Not enough data
8.7
223
Not enough data
9.3
234
Generative AI
Not enough data
7.7
136
Not enough data
7.2
129
Not enough data
7.8
134
Agentic AI - Email Management
Not enough data
6.6
34
Not enough data
7.2
34
Generative AI
8.5
73
8.3
34
8.6
72
8.3
34
7.8
73
7.8
33
Communication
9.2
280
|
Verified
8.7
219
|
Verified
8.5
292
|
Verified
9.0
266
|
Verified
8.4
202
|
Verified
8.9
207
8.9
248
|
Verified
8.9
231
|
Verified
8.2
138
|
Verified
8.8
151
Internal Use
8.5
273
|
Verified
8.4
290
|
Verified
8.7
268
|
Verified
9.2
281
|
Verified
8.4
221
|
Verified
8.8
194
8.7
256
|
Verified
8.8
219
9.0
249
|
Verified
9.5
285
|
Verified
8.5
254
|
Verified
8.8
220
|
Verified
Generative AI
8.9
33
7.7
31
Self-Service Experience
8.9
92
8.4
58
8.7
93
8.5
56
8.4
80
8.1
56
8.5
67
8.3
54
8.6
69
8.5
53
Self-Service Platform
9.1
74
8.1
53
8.9
77
8.5
53
8.0
68
8.1
53
8.8
77
8.2
50
Agentic AI - Customer Self-Service
Not enough data
9.3
7
Not enough data
9.5
7
Not enough data
9.3
7
Not enough data
9.8
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
9.5
7
Generative AI
9.2(won by 1.4)
23
7.8
26
9.5(won by 1.7)
23
7.8
25
Process
9.4(won by 0.3)
43
9.1
195
9.4(won by 0.6)
48
8.8
159
9.2(won by 0.4)
42
8.8
171
Channels
9.2
50
9.5(won by 0.3)
240
9.2(won by 0.1)
53
9.1
191
9.5(won by 0.7)
53
8.8
182
9.0(won by 0.6)
43
8.4
132
9.3(won by 0.2)
44
9.1
157
Insight
9.2(won by 0.3)
41
8.9
140
8.9(won by 0.2)
49
8.7
159
9.2(won by 0.4)
46
8.8
138
9.1(won by 0.1)
48
9.0
154
Generative AI
Not enough data
7.5
29
Not enough data
7.6
30
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
FreshChat and Front are categorized as Conversational Support, Social Customer Service, Live Chat, Customer Self-Service, and AI Customer Support Agents
Unique Categories
FreshChat is categorized as Conversational Marketing and Chatbots
Front is categorized as Digital Customer Service Platforms, Email Client, Shared Inbox, Complaint Management, Customer Communications Management, Help Desk, and Email Management
Reviews
Reviewers' Company Size
FreshChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Front
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.5%
Computer Software
9.8%
Consumer Services
8.1%
Financial Services
5.7%
Retail
4.8%
Other
61.1%
Logistics and Supply Chain
10.0%
Computer Software
8.1%
Information Technology and Services
7.6%
Transportation/Trucking/Railroad
5.5%
Financial Services
4.7%
Other
64.0%
Alternatives
Discussions
How do I set up a chat bot to respond to FAQ's automatically?
3 Comments
Official Response from FreshChat
We have no code easy to use bot builders to help you set up powerful chatbots. You can refer to these solution articles to help you build one. You can also...Read more
Can we see the ticket details and the possibility of modification ?
2 Comments
Official Response from FreshChat
No, you can't modify ticker details from FreshchatRead more
What are the advanced Whatsapp integration features that we can use besides incoming chats?
1 Comment
Official Response from FreshChat
You can also run proactive campaigns using WhatsApp. Please refer to this link for more details- https://bit.ly/3vCWmBVRead more
How do I categorize my emails automatically?
1 Comment
Official Response from Front
If you're reading this, you're probably looking for a better way, a more automatic way, to get insights about your emails and what they are about. You can...Read more
What happens to conversations when someone leaves the company?
1 Comment
Official Response from Front
The worst part about someone leaving a company, is not knowing what conversations they're working on and feeling like there is a black hole within your team....Read more
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