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At a Glance
Market Segments
Mid-Market (62.1% of reviews)
Mid-Market (51.7% of reviews)
Entry-Level Pricing
$19.00
Free With One-Time Purchase
Freshservice
Star Rating
(1,306)4.6 out of 5
Market Segments
Mid-Market (62.1% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 3 pricing plansZabbix
Star Rating
(207)4.4 out of 5
Market Segments
Mid-Market (51.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free With One-Time Purchase
Browse all 3 pricing plansFreshservice vs Zabbix
When assessing the two solutions, reviewers found Freshservice easier to use, set up, and administer. Reviewers also preferred doing business with Freshservice overall.
- Reviewers felt that Freshservice meets the needs of their business better than Zabbix.
- When comparing quality of ongoing product support, reviewers felt that Freshservice is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Freshservice over Zabbix.
Pricing
Entry-Level Pricing
Freshservice
STARTER
$19.00
For getting started
- Incident Management
- Knowledge Base
- Self Service Portal
Zabbix
Free & open source Zabbix
Free
With One-Time Purchase
Zabbix can monitor anything - networks, cloud, websites, IoT, and more.
Any time and anywhere. Zabbix is free and open source. Download it and start using it.
- Free and open source, easy scalable.
Free Trial
Freshservice
Free Trial is available
Zabbix
Free Trial is available
Ratings
Meets Requirements
8.9
1,167
8.8
175
Ease of Use
9.2
1,169
7.4
175
Ease of Setup
8.8
952
7.5
107
Ease of Admin
9.0
956
8.0
102
Quality of Support
9.0
1,127
8.0
130
Has the product been a good partner in doing business?
9.1
931
8.2
80
Product Direction (% positive)
9.5
1,154
8.5
173
Features by Category
Administration
8.6
320
|
Verified
Not enough data
8.4
345
|
Verified
Not enough data
8.4
373
|
Verified
Not enough data
Service Desk
9.4
402
|
Verified
Not enough data
9.1
377
|
Verified
Not enough data
8.8
369
|
Verified
Not enough data
Management
8.5
312
|
Verified
Not enough data
8.9
319
|
Verified
Not enough data
8.8
283
|
Verified
Not enough data
8.5
286
|
Verified
Not enough data
8.2
230
|
Verified
Not enough data
Functionality
9.4
333
|
Verified
Not enough data
8.7
271
|
Verified
Not enough data
8.7
268
|
Verified
Not enough data
8.8
303
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
8.0
9
Not enough data
7.8
9
Not enough data
8.0
9
Not enough data
7.6
9
Not enough data
7.4
9
Not enough data
8.1
9
Not enough data
8.3
9
Not enough data
Functionality
Not enough data
8.7
25
Not enough data
9.1
25
Not enough data
8.4
24
Not enough data
8.2
25
Not enough data
8.3
25
Not enough data
8.3
25
Agentic AI - Database Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
9.3
47
Not enough data
9.2
48
Not enough data
6.9
40
Not enough data
9.0
44
Monitoring - Network Monitoring
Not enough data
8.3
5
Not enough data
9.3
5
Not enough data
9.3
5
Management
Not enough data
8.8
45
Not enough data
8.5
47
Not enough data
7.8
42
Analytics - Network Monitoring
Not enough data
8.0
5
Not enough data
9.3
5
Security - Network Monitoring
Not enough data
9.3
5
Not enough data
8.7
5
Not enough data
8.3
5
Network Performance - Network Monitoring
Not enough data
9.0
5
Not enough data
8.0
5
AI Automation - Network Monitoring
Not enough data
5.3
5
Not enough data
7.0
5
Not enough data
5.7
5
Agentic AI - Network Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
9.2
33
Not enough data
8.7
29
Not enough data
8.9
30
Not enough data
9.1
33
Not enough data
Not enough data
Administration
Not enough data
8.9
31
Not enough data
8.9
30
Not enough data
9.1
28
Not enough data
Not enough data
Analysis
Not enough data
8.9
32
Not enough data
8.8
33
Not enough data
8.0
25
Agentic AI - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
8.3
267
|
Verified
Not enough data
8.6
303
|
Verified
Not enough data
8.8
320
|
Verified
Not enough data
6.1
25
Not enough data
Management Tools
9.1
341
|
Verified
Not enough data
8.9
331
Not enough data
8.5
295
|
Verified
Not enough data
Generative AI
7.8
136
Not enough data
7.8
135
Not enough data
Agentic AI - Incident Management
5.6
6
Not enough data
5.6
6
Not enough data
5.8
6
Not enough data
7.0
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Visibility
Not enough data
8.2
33
Not enough data
8.9
33
Not enough data
8.3
32
Monitoring and Management
Not enough data
9.0
29
Not enough data
7.9
29
Not enough data
8.3
30
Not enough data
8.9
31
Agentic AI - Hardware Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visibility
Not enough data
8.6
43
Not enough data
8.8
43
Not enough data
8.5
42
Monitoring and Management
Not enough data
8.8
42
Not enough data
7.9
38
Not enough data
8.4
38
Not enough data
8.8
44
Not enough data
8.9
27
Not enough data
8.3
25
Cloud environment support
Not enough data
8.3
24
Not enough data
8.5
22
Agentic AI - Server Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
9.2
20
Not enough data
9.2
20
Not enough data
8.6
19
Not enough data
7.6
9
Management
Not enough data
9.1
20
Not enough data
8.8
22
Not enough data
8.8
20
Not enough data
9.3
22
Agentic AI - Enterprise Monitoring
Not enough data
5.3
5
Not enough data
5.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
6.7
5
Not enough data
7.3
5
Not enough data
8.0
5
Monitoring
Not enough data
8.5
13
Not enough data
8.8
14
Not enough data
8.8
14
Not enough data
8.1
8
Not enough data
8.9
15
Response
Not enough data
8.8
15
Not enough data
8.7
15
Not enough data
8.1
12
Agentic AI - Application Performance Monitoring (APM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Feature Not Available
Not enough data
8.5
12
Functionality
Not enough data
8.3
13
Not enough data
7.9
12
Not enough data
Feature Not Available
Not enough data
8.2
14
Generative AI
7.2
75
Not enough data
Self-Service Experience
8.4
136
Not enough data
8.7
132
Not enough data
7.1
112
Not enough data
7.6
114
Not enough data
8.2
133
Not enough data
Self-Service Platform
8.5
134
Not enough data
8.7
138
Not enough data
7.1
107
Not enough data
8.1
129
Not enough data
Agentic AI - Customer Self-Service
6.0
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.3
5
Not enough data
Generative AI
7.7
70
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Telemetry Collection & Ingestion - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Observability Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visualization & Dashboards - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Correlation & Root Cause Analysis - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scalability & Ecosystem Integration - Observability
Not enough data
Not enough data
Not enough data
Not enough data
AI Features - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
9.1
736
Not enough data
8.9
739
Not enough data
9.0
792
Not enough data
8.6
728
Not enough data
8.6
693
Not enough data
Reporting
8.6
774
Not enough data
8.2
637
Not enough data
8.2
616
Not enough data
Access & Usability
8.4
702
Not enough data
8.9
725
Not enough data
8.5
550
Not enough data
8.7
562
Not enough data
Agentic AI - Service Desk
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
6.7
8
Not enough data
Analysis
7.6
175
Not enough data
Platform
8.3
231
Not enough data
8.2
214
Not enough data
8.7
257
Not enough data
8.4
285
Not enough data
8.7
317
Not enough data
Security
7.8
180
Not enough data
7.0
109
Not enough data
7.5
168
Not enough data
8.9
285
Not enough data
8.8
288
Not enough data
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshservice and Zabbix share no categories
Unique Categories
Freshservice is categorized as IT Service Management (ITSM) Tools, IT Alerting, Incident Management, Enterprise IT Management, Service Desk, and Customer Self-Service
Reviews
Reviewers' Company Size
Freshservice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zabbix
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.7%
Computer Software
5.5%
Construction
4.5%
Education Management
3.6%
Hospital & Health Care
3.4%
Other
63.3%
Information Technology and Services
29.6%
Telecommunications
15.8%
Computer Software
11.8%
Computer & Network Security
5.9%
Internet
3.9%
Other
33.0%
Alternatives
Discussions
How has your experience been with Freshservice support?
12 Comments
DM
I have interacted with them a number of times. Often they respond within the hour. They are always helpful and available to get onto zoom sessions to explain...Read more
Whats the best way to populate our inventory?
3 Comments
PB
Deploying the Freshservice Discovery Agent via GPO did the trick for...Read more
What is Freshservice used for?
3 Comments
JR
<p>IT Service Management aligned with ITIL4 framework. From ticketing system to project management, Fresh Service it's a global solution perfect for managing...Read more
Has a way zabbix to work without agents?
2 Comments
JO
Zabbix does not require agents to use, you can setup templates to use SNMP data, however you'll gain more insight by using the appropriate agent on the...Read more
What is Zabbix used for?
2 Comments
RP
Overall infrastructure monitoring with lots of additional features like alerting, prediction monitoring.Read more
What can you monitor with Zabbix?
1 Comment
LS
Every windows and linux device. You have to install an agent on all the devices you want to monitorRead more
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