Compare Freshservice and Red Hat Enterprise Linux 
At a Glance
Market Segments
Mid-Market (62.2% of reviews)
Enterprise (51.1% of reviews)
Entry-Level Pricing
$19.00
No pricing available
Freshservice
Star Rating
(1,315)4.6 out of 5
Market Segments
Mid-Market (62.2% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 3 pricing plansRed Hat Enterprise Linux
Star Rating
(956)4.6 out of 5
Market Segments
Enterprise (51.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Red Hat Enterprise LinuxFreshservice vs Red Hat Enterprise Linux
When assessing the two solutions, reviewers found Freshservice easier to use, set up, and administer. Reviewers also preferred doing business with Freshservice overall.
- Reviewers felt that Red Hat Enterprise Linux meets the needs of their business better than Freshservice.
- When comparing quality of ongoing product support, reviewers felt that Freshservice is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Freshservice over Red Hat Enterprise Linux.
Pricing
Entry-Level Pricing
Freshservice
STARTER
$19.00
For getting started
- Incident Management
- Knowledge Base
- Self Service Portal
Red Hat Enterprise Linux
No pricing availableFree Trial
Freshservice
Free Trial is available
Red Hat Enterprise Linux
No trial information availableRatings
Meets Requirements
8.9
1,172
9.0
497
Ease of Use
9.2
1,175
8.4
763
Ease of Setup
8.8
959
8.5
570
Ease of Admin
9.0
959
8.5
294
Quality of Support
9.0
1,132
8.8
480
Has the product been a good partner in doing business?
9.1
934
8.9
281
Product Direction (% positive)
9.5
1,159
8.9
477
Features by Category
Administration
8.6
321
|
Verified
Not enough data
8.4
345
|
Verified
Not enough data
8.4
373
|
Verified
Not enough data
Service Desk
9.4
403
|
Verified
Not enough data
9.1
376
|
Verified
Not enough data
8.8
369
|
Verified
Not enough data
Management
8.5
312
|
Verified
Not enough data
8.9
318
|
Verified
Not enough data
8.8
282
|
Verified
Not enough data
8.5
286
|
Verified
Not enough data
8.1
229
|
Verified
Not enough data
Functionality
9.4
334
|
Verified
Not enough data
8.7
270
|
Verified
Not enough data
8.7
267
|
Verified
Not enough data
8.8
303
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
7.9
8
Not enough data
6.9
8
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
8.1
9
Not enough data
8.0
9
Not enough data
Monitoring
8.3
268
|
Verified
Not enough data
8.6
304
|
Verified
Not enough data
8.8
321
|
Verified
Not enough data
6.1
26
Not enough data
Management Tools
9.0
342
|
Verified
Not enough data
8.9
332
Not enough data
8.5
296
|
Verified
Not enough data
Generative AI
7.8
137
Not enough data
7.8
136
Not enough data
Agentic AI - Incident Management
5.6
6
Not enough data
5.6
6
Not enough data
5.8
6
Not enough data
7.0
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Asset Inventory
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
8.7
43
Not enough data
8.8
41
Not enough data
8.7
39
Functionality
Not enough data
8.9
42
Not enough data
8.5
40
Not enough data
9.0
40
Not enough data
9.1
41
Agentic AI - Server Virtualization
Not enough data
8.6
6
Not enough data
8.1
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.6
6
Application Support
Not enough data
8.9
22
Not enough data
8.7
22
Not enough data
8.7
22
Not enough data
8.6
22
System Capability
Not enough data
8.3
21
Not enough data
8.1
22
Not enough data
8.9
22
Security
Not enough data
9.1
20
Not enough data
9.3
22
Generative AI
7.2
76
Not enough data
Self-Service Experience
8.4
138
Not enough data
8.7
133
Not enough data
7.1
113
Not enough data
7.6
115
Not enough data
8.2
134
Not enough data
Self-Service Platform
8.5
135
Not enough data
8.7
139
Not enough data
7.1
108
Not enough data
8.1
130
Not enough data
Agentic AI - Customer Self-Service
6.0
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.3
5
Not enough data
Generative AI
7.7
70
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Memory Management - Operating System
Not enough data
9.0
21
Device Management - Operating System
Not enough data
8.8
21
Backup and Recovery - Operating System
Not enough data
7.7
21
Error Detection - Operating System
Not enough data
8.3
25
Incident Management
9.1
737
Not enough data
8.9
740
Not enough data
9.0
794
Not enough data
8.6
730
Not enough data
8.6
694
Not enough data
Reporting
8.6
775
Not enough data
8.2
638
Not enough data
8.2
617
Not enough data
Access & Usability
8.4
703
Not enough data
8.9
726
Not enough data
8.5
551
Not enough data
8.7
563
Not enough data
Agentic AI - Service Desk
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
6.7
8
Not enough data
Analysis
7.6
175
Not enough data
Platform
8.3
231
Not enough data
8.2
214
Not enough data
8.7
257
Not enough data
8.4
285
Not enough data
8.7
317
Not enough data
Security
7.8
180
Not enough data
7.0
109
Not enough data
7.5
168
Not enough data
8.9
285
Not enough data
8.8
288
Not enough data
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
7.7
8
Not enough data
8.3
7
Not enough data
8.5
8
Not enough data
8.1
7
Categories
Categories
Shared Categories
Freshservice and Red Hat Enterprise Linux share no categories
Unique Categories
Freshservice is categorized as IT Service Management (ITSM) Tools, IT Asset Management, IT Alerting, Incident Management, Enterprise IT Management, Service Desk, Customer Self-Service, and Configuration Management
Red Hat Enterprise Linux is categorized as Operating System, IoT Operating Systems, Server Virtualization, and Container Engine
Reviews
Reviewers' Company Size
Freshservice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Red Hat Enterprise Linux
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.7%
Computer Software
5.6%
Construction
4.4%
Education Management
3.6%
Hospital & Health Care
3.5%
Other
63.3%
Information Technology and Services
20.0%
Computer Software
11.4%
Telecommunications
6.6%
Financial Services
5.8%
Computer & Network Security
5.0%
Other
51.2%
Alternatives
Discussions
How has your experience been with Freshservice support?
12 Comments
DM
I have interacted with them a number of times. Often they respond within the hour. They are always helpful and available to get onto zoom sessions to explain...Read more
Whats the best way to populate our inventory?
3 Comments
PB
Deploying the Freshservice Discovery Agent via GPO did the trick for...Read more
What is Freshservice used for?
3 Comments
JR
<p>IT Service Management aligned with ITIL4 framework. From ticketing system to project management, Fresh Service it's a global solution perfect for managing...Read more
What in RHEL you guys love?
4 Comments
LL
Guys, if you are looking for love you need to try Ladadate dating site. This is a great solution for all single people. I also want to share with you a cool...Read more
How to use RedHat Containers for Virtualization?
1 Comment
GS
If container-native virtualization is enabled for let’s say an open shift cluster, you can create and add virtualized applications from the service catalog...Read more
What is the b st way to implement web based tools in rhel without gui
1 Comment
MM
yum installRead more
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