Compare Freshservice and PDQ Deploy & Inventory 
Featured Products
At a Glance
Market Segments
Mid-Market (62.2% of reviews)
Mid-Market (75.3% of reviews)
Entry-Level Pricing
$19.00
$1,650.00
Freshservice
Star Rating
(1,315)4.6 out of 5
Market Segments
Mid-Market (62.2% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 3 pricing plansPDQ Deploy & Inventory
Star Rating
(274)4.8 out of 5
Market Segments
Mid-Market (75.3% of reviews)
Pros & Cons
Entry-Level Pricing
$1,650.00
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshservice excels in its automation capabilities, with users highlighting features like the auto-assignment of tickets, which ensures that support requests are directed to the appropriate team members quickly. This functionality significantly enhances efficiency in managing IT support.
- Users say that PDQ Deploy & Inventory stands out for its speed and flexibility in software deployment. Reviewers appreciate the ability to deploy applications using IP addresses and the multiple credential setup options, making it a versatile tool for IT teams with limited personnel.
- According to verified reviews, Freshservice is praised for its user-friendly interface and straightforward setup process. Many users find it easier to configure compared to other ITSM tools, which helps streamline daily operations and reduce the learning curve for new users.
- Reviewers mention that while PDQ Deploy & Inventory offers a clean interface, some users feel that it could benefit from a more intuitive design. Despite its advanced options, a few find the learning process slightly challenging when first navigating the software.
- G2 reviewers highlight that Freshservice has a strong community and support system, with many users noting the quality of customer service. This support is crucial for teams that rely on timely assistance to resolve issues and maintain productivity.
- Users report that PDQ Deploy & Inventory is effective for managing software updates, but some express a desire for more comprehensive reporting features. While it performs well in deployment, enhancing its reporting capabilities could provide users with better insights into their software management processes.
Pricing
Entry-Level Pricing
Freshservice
STARTER
$19.00
For getting started
- Incident Management
- Knowledge Base
- Self Service Portal
Free Trial
Freshservice
Free Trial is available
PDQ Deploy & Inventory
Free Trial is available
Ratings
Meets Requirements
8.9
1,172
9.4
166
Ease of Use
9.2
1,175
9.4
168
Ease of Setup
8.8
959
9.5
153
Ease of Admin
9.0
959
9.5
151
Quality of Support
9.0
1,132
9.5
144
Has the product been a good partner in doing business?
9.1
934
9.7
142
Product Direction (% positive)
9.5
1,159
9.6
148
Features by Category
Administration
8.6
321
|
Verified
Not enough data
8.4
345
|
Verified
Not enough data
8.4
373
|
Verified
Not enough data
Service Desk
9.4
403
|
Verified
Not enough data
9.1
376
|
Verified
Not enough data
8.8
369
|
Verified
Not enough data
Management
8.5
312
|
Verified
Not enough data
8.9
318
|
Verified
Not enough data
8.8
282
|
Verified
Not enough data
8.5
286
|
Verified
Not enough data
8.1
229
|
Verified
Not enough data
Functionality
9.4
334
|
Verified
Not enough data
8.7
270
|
Verified
Not enough data
8.7
267
|
Verified
Not enough data
8.8
303
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
7.9
8
Not enough data
6.9
8
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
8.1
9
Not enough data
8.0
9
Not enough data
Monitoring
8.3
268
|
Verified
Not enough data
8.6
304
|
Verified
Not enough data
8.8
321
|
Verified
Not enough data
6.1
26
Not enough data
Management Tools
9.0
342
|
Verified
Not enough data
8.9
332
Not enough data
8.5
296
|
Verified
Not enough data
Generative AI
7.8
137
Not enough data
7.8
136
Not enough data
Agentic AI - Incident Management
5.6
6
Not enough data
5.6
6
Not enough data
5.8
6
Not enough data
7.0
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Asset Inventory
Not enough data
9.2
54
Not enough data
9.3
56
Not enough data
5.9
41
Not enough data
4.6
40
Not enough data
8.9
52
Generative AI
Not enough data
4.6
32
Not enough data
4.6
32
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
8.5
53
Not enough data
7.7
47
Not enough data
6.7
44
Not enough data
6.6
44
Generative AI
7.2
76
Not enough data
Self-Service Experience
8.4
138
Not enough data
8.7
133
Not enough data
7.1
113
Not enough data
7.6
115
Not enough data
8.2
134
Not enough data
Self-Service Platform
8.5
135
Not enough data
8.7
139
Not enough data
7.1
108
Not enough data
8.1
130
Not enough data
Agentic AI - Customer Self-Service
6.0
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.3
5
Not enough data
Generative AI
7.7
70
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Incident Management
9.1
737
Not enough data
8.9
740
Not enough data
9.0
794
Not enough data
8.6
730
Not enough data
8.6
694
Not enough data
Reporting
8.6
775
Not enough data
8.2
638
Not enough data
8.2
617
Not enough data
Access & Usability
8.4
703
Not enough data
8.9
726
Not enough data
8.5
551
Not enough data
8.7
563
Not enough data
Agentic AI - Service Desk
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
6.7
8
Not enough data
Analysis
7.6
175
Not enough data
Platform
8.3
231
Not enough data
8.2
214
Not enough data
8.7
257
Not enough data
8.4
285
Not enough data
8.7
317
Not enough data
Security
7.8
180
Not enough data
7.0
109
Not enough data
7.5
168
Not enough data
8.9
285
Not enough data
8.8
288
Not enough data
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshservice and PDQ Deploy & Inventory are categorized as IT Asset Management
Unique Categories
Freshservice is categorized as IT Service Management (ITSM) Tools, IT Alerting, Incident Management, Enterprise IT Management, Service Desk, Customer Self-Service, and Configuration Management
PDQ Deploy & Inventory is categorized as Patch Management
Reviews
Reviewers' Company Size
Freshservice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
PDQ Deploy & Inventory
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
19.7%
Computer Software
5.6%
Construction
4.4%
Education Management
3.6%
Hospital & Health Care
3.5%
Other
63.3%
Primary/Secondary Education
9.0%
Government Administration
7.1%
Hospital & Health Care
6.0%
Education Management
4.9%
Electrical/Electronic Manufacturing
4.5%
Other
68.5%
Alternatives
Discussions
How has your experience been with Freshservice support?
12 Comments
DM
I have interacted with them a number of times. Often they respond within the hour. They are always helpful and available to get onto zoom sessions to explain...Read more
Whats the best way to populate our inventory?
3 Comments
PB
Deploying the Freshservice Discovery Agent via GPO did the trick for...Read more
What is Freshservice used for?
3 Comments
JR
<p>IT Service Management aligned with ITIL4 framework. From ticketing system to project management, Fresh Service it's a global solution perfect for managing...Read more
What is PDQ Deploys solution for remote staff?
3 Comments
MW
Hey Scott! Micaela from PDQ here. Check out this blog on managing remote computers with...Read more
Does anyone know of a way to update MS store apps using PDQ?
1 Comment
MY
just create a package with a powershell step with the appx package you wish to deploy. Example here is Calculator... Get-AppxPackage -allusers...Read more
What does PDQ software do?
1 Comment
RA
PDQ Inventory is a system admin tool that collects software and hardware inventory. PDQ Deploy automates software installation. Very good tools at a very...Read more
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