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Compare Freshdesk and Seobility 
At a Glance
Market Segments
Small-Business (48.3% of reviews)
Small-Business (93.1% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
$50.00 Per Month
Freshdesk
Star Rating
(3,622)4.4 out of 5
Market Segments
Small-Business (48.3% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansSeobility
Star Rating
(399)4.6 out of 5
Market Segments
Small-Business (93.1% of reviews)
Pros & Cons
Entry-Level Pricing
$50.00 Per Month
Free Trial is available
Browse all 3 pricing plansFreshdesk vs Seobility
When assessing the two solutions, reviewers found Seobility easier to use, set up, and administer. Reviewers also preferred doing business with Seobility overall.
- Reviewers felt that Seobility meets the needs of their business better than Freshdesk.
- When comparing quality of ongoing product support, reviewers felt that Seobility is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Seobility over Freshdesk.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Seobility
Premium
$50.00
Per Month
The best choice to do professional SEO
- 3 projects included
- On-page SEO audit - unlimited crawling of up to 25.000 subpages
- Rank Tracking - 300 keywords included
Free Trial
Freshdesk
Free Trial is available
Seobility
Free Trial is available
Ratings
Meets Requirements
8.6
3,187
8.8
348
Ease of Use
8.8
3,210
8.9
357
Ease of Setup
8.6
2,269
9.2
211
Ease of Admin
8.7
2,155
9.1
134
Quality of Support
8.7
3,085
8.9
247
Has the product been a good partner in doing business?
8.8
2,079
9.0
124
Product Direction (% positive)
8.8
3,162
9.2
350
Features by Category
Ticket and Case Management
8.9
2225
|
Verified
Not enough data
8.8
2232
|
Verified
Not enough data
8.5
2149
|
Verified
Not enough data
8.5
2038
|
Verified
Not enough data
8.3
1802
|
Verified
Not enough data
8.5
2088
|
Verified
Not enough data
8.7
2010
|
Verified
Not enough data
8.2
1374
|
Verified
Not enough data
Generative AI
7.3
331
Not enough data
7.4
328
Not enough data
Agentic AI - Help Desk
7.1
59
Not enough data
6.9
59
Not enough data
7.2
59
Not enough data
Communication Channels
8.6
1923
|
Verified
Not enough data
8.9
2070
|
Verified
Not enough data
8.4
1314
|
Verified
Not enough data
8.0
1193
|
Verified
Not enough data
7.9
940
|
Verified
Not enough data
Platform
8.0
1154
|
Verified
Not enough data
8.1
1662
|
Verified
Not enough data
8.6
1545
|
Verified
Not enough data
8.2
1142
|
Verified
Not enough data
8.0
1866
|
Verified
Not enough data
8.3
1959
|
Verified
Not enough data
Content Creation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Logistics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.3
355
Not enough data
7.9
333
Not enough data
7.5
324
Not enough data
Design
8.2
331
Not enough data
7.8
336
Not enough data
8.2
356
Not enough data
8.3
343
Not enough data
8.4
332
Not enough data
Generative AI
7.7
266
Not enough data
7.7
266
Not enough data
Usability
8.7
266
Not enough data
8.7
262
Not enough data
8.7
255
Not enough data
Reporting
8.6
249
Not enough data
8.5
245
Not enough data
8.6
257
Not enough data
Generative AI
7.5
182
Not enough data
7.6
182
Not enough data
Local Search Optimization
Not enough data
8.9
112
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.8
111
Platform Basics
Not enough data
8.6
47
Not enough data
8.2
48
Agentic AI - Competitive Intelligence
Not enough data
Not enough data
Platform Data
Not enough data
7.6
46
Not enough data
7.5
46
Not enough data
7.3
44
Platform Content
Not enough data
6.8
42
Platform Reporting
Not enough data
7.8
44
Not enough data
7.9
44
SEO Auditing & Monitoring
Not enough data
8.3
236
Not enough data
9.0
232
Not enough data
8.8
225
Not enough data
9.0
233
Agentic AI - SEO Tools
Not enough data
5.7
15
Not enough data
6.1
15
Not enough data
5.3
15
Not enough data
5.1
14
Not enough data
5.6
15
Not enough data
6.3
14
Not enough data
6.4
14
SEO Content & Rankings
Not enough data
8.0
229
Not enough data
8.3
249
Not enough data
8.6
235
Not enough data
7.9
198
Not enough data
8.3
206
SEO Reporting
Not enough data
8.4
245
Not enough data
8.4
230
Not enough data
8.1
205
Not enough data
7.6
171
Generative AI
Not enough data
5.9
87
Not enough data
6.0
88
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Agentic AI - Operational Risk Management
Not enough data
Not enough data
Conversational Platform
8.3
433
Not enough data
8.3
381
Not enough data
8.3
373
Not enough data
8.4
308
Not enough data
Support Automation
8.4
389
Not enough data
8.4
410
Not enough data
8.2
373
Not enough data
8.2
314
Not enough data
Generative AI
7.4
209
Not enough data
7.4
206
Not enough data
Generative AI
7.9
118
Not enough data
7.9
117
Not enough data
7.6
116
Not enough data
Communication
8.8
585
|
Verified
Not enough data
8.7
602
|
Verified
Not enough data
8.7
496
|
Verified
Not enough data
8.5
200
Not enough data
8.2
202
Not enough data
Internal Use
8.1
1662
|
Verified
Not enough data
8.6
204
Not enough data
8.1
186
Not enough data
8.8
560
|
Verified
Not enough data
8.8
520
|
Verified
Not enough data
8.6
548
|
Verified
Not enough data
Generative AI
7.9
144
Not enough data
Self-Service Experience
8.7
960
Not enough data
8.6
913
Not enough data
8.3
687
Not enough data
8.2
241
Not enough data
8.4
258
Not enough data
Self-Service Platform
8.5
254
Not enough data
8.6
261
Not enough data
8.0
221
Not enough data
8.4
238
Not enough data
Agentic AI - Customer Self-Service
7.8
19
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.6
19
Not enough data
7.5
19
Not enough data
7.4
18
Not enough data
7.7
18
Not enough data
Generative AI
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Not enough data
Process
8.6(won by default)
164
Not enough data
9.3(won by default)
484
Not enough data
8.6(won by default)
374
Not enough data
Channels
9.2(won by default)
480
Not enough data
8.7(won by default)
419
Not enough data
8.8(won by default)
380
Not enough data
8.5(won by default)
342
Not enough data
8.2(won by default)
56
Not enough data
Insight
8.6(won by default)
383
Not enough data
8.7(won by default)
172
Not enough data
8.6(won by default)
375
Not enough data
9.1(won by default)
447
Not enough data
Generative AI
7.7
88
Not enough data
7.7
87
Not enough data
Tools
Not enough data
6.9
89
Not enough data
7.2
90
Not enough data
6.7
85
Metrics
Not enough data
7.4
84
Not enough data
7.1
84
Not enough data
7.2
82
Not enough data
7.1
81
Not enough data
6.9
81
Not enough data
8.5
88
Agentic AI - Content Analytics
Not enough data
6.0
8
Not enough data
5.8
8
Not enough data
5.8
8
Not enough data
6.0
8
Not enough data
6.0
8
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.1
12
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.6
13
Not enough data
8.7
13
Not enough data
8.6
13
Not enough data
Automation
9.0
12
Not enough data
8.8
12
Not enough data
8.9
12
Not enough data
Autonomy
7.2
12
Not enough data
8.6
11
Not enough data
8.5
12
Not enough data
8.2
12
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and Seobility share no categories
Unique Categories
Seobility is categorized as Local SEO, SEO Tools, Competitive Intelligence, Content Analytics, and Paid Search Intelligence
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Seobility
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.0%
Computer Software
12.9%
Internet
4.1%
Financial Services
4.1%
Education Management
3.7%
Other
58.1%
Marketing and Advertising
9.9%
Information Technology and Services
5.1%
Computer Software
5.1%
Retail
4.6%
Health, Wellness and Fitness
4.6%
Other
70.7%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
We have hundreds of pages listed as having a typo, but 99% of them are correct, the words, eg Wass and Collegue are titles not incorrectly spelt words, please fix this
1 Comment
ML
Thanks for your feedback Adrian.
I think the examples you provide are perfect. These are spelling errors in most cases and only rarely spelled this way...Read more
How do I integrate Seobility with other software?
1 Comment
ML
Hi Alan,
Thanks for asking!
We have an API to access rank tracking data of your account for customers that are using our Agency plan. You can export...Read more
Seobility has no more discussions with answers
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