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Compare Freshdesk and Boomtown Software 
Featured Products
At a Glance
Market Segments
Small-Business (48.3% of reviews)
Small-Business (72.7% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
No pricing available
Freshdesk
Star Rating
(3,619)4.4 out of 5
Market Segments
Small-Business (48.3% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansOvationCXM
Star Rating
(11)4.8 out of 5
Market Segments
Small-Business (72.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about OvationCXMSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in overall user satisfaction, boasting a significantly higher G2 Score compared to OvationCXM. Users appreciate its clean interface and strong automation features, which streamline ticket management and enhance productivity.
- Users say that Freshdesk's implementation process is notably quick and intuitive, making it easier for teams to get started. Reviewers highlight the shared inbox feature, which helps prevent ticket duplication and ensures efficient handling of support requests.
- According to verified reviews, OvationCXM shines in its customer support, with users praising the responsiveness and professionalism of their team. This level of support is crucial for businesses looking to improve communication and enhance customer experiences.
- Reviewers mention that while Freshdesk offers a robust set of features, some users feel it may not fully meet their specific workflow needs, leading to occasional configuration challenges. In contrast, OvationCXM is noted for its all-in-one capabilities, integrating various communication channels like email, chat, and phone effectively.
- G2 reviewers highlight that Freshdesk's ticket collaboration features are strong, but OvationCXM outperforms in areas like chat support and social integration, making it a better choice for businesses that prioritize these functionalities.
- Users report that Freshdesk's automation capabilities, such as SLA tracking and multi-channel support, significantly enhance team organization and efficiency. However, OvationCXM's focus on providing a comprehensive solution with tools like chatbots and knowledge bases is appealing for those seeking a more integrated approach.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
OvationCXM
No pricing availableFree Trial
Freshdesk
Free Trial is available
OvationCXM
No trial information availableRatings
Meets Requirements
8.6
3,184
9.3
9
Ease of Use
8.8
3,207
8.7
9
Ease of Setup
8.6
2,266
8.3
5
Ease of Admin
8.7
2,154
8.7
5
Quality of Support
8.7
3,082
9.3
9
Has the product been a good partner in doing business?
8.8
2,078
9.3
5
Product Direction (% positive)
8.8
3,159
10.0
9
Features by Category
Ticket and Case Management
8.9
2224
|
Verified
8.6
6
8.8
2231
|
Verified
9.0
5
8.5
2146
|
Verified
Not enough data
8.5
2036
|
Verified
9.0
5
8.3
1800
|
Verified
Not enough data
8.5
2087
|
Verified
9.0
5
8.7
2009
|
Verified
9.7
5
8.2
1373
|
Verified
Not enough data
Generative AI
7.3
331
Not enough data
7.4
328
Not enough data
Agentic AI - Help Desk
7.1
59
Not enough data
6.9
59
Not enough data
7.2
59
Not enough data
Communication Channels
8.6
1923
|
Verified
Not enough data
8.9
2070
|
Verified
9.7
5
8.4
1313
|
Verified
10.0
5
8.0
1193
|
Verified
9.7
5
7.9
940
|
Verified
10.0
5
Platform
8.0
1154
|
Verified
Feature Not Available
8.1
1662
|
Verified
Not enough data
8.6
1545
|
Verified
Not enough data
8.2
1142
|
Verified
Not enough data
8.0
1864
|
Verified
9.0
5
8.3
1959
|
Verified
8.7
5
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Channels
8.3
354
Not enough data
7.9
333
Not enough data
7.5
324
Not enough data
Design
8.2
331
Not enough data
7.8
336
Not enough data
8.2
356
Not enough data
8.3
342
Not enough data
8.4
332
Not enough data
Generative AI
7.7
266
Not enough data
7.7
266
Not enough data
Usability
8.7
265
Not enough data
8.7
261
Not enough data
8.7
254
Not enough data
Reporting
8.6
249
Not enough data
8.5
245
Not enough data
8.6
256
Not enough data
Generative AI
7.5
182
Not enough data
7.6
182
Not enough data
Conversational Platform
8.3
433
Not enough data
8.3
381
Not enough data
8.3
373
Not enough data
8.4
308
Not enough data
Support Automation
8.4
389
Not enough data
8.4
409
Not enough data
8.2
373
Not enough data
8.2
314
Not enough data
Generative AI
7.4
209
Not enough data
7.4
206
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.9
118
Not enough data
7.9
117
Not enough data
7.6
116
Not enough data
Communication
8.8
585
|
Verified
Not enough data
8.7
602
|
Verified
Not enough data
8.7
496
|
Verified
Not enough data
8.5
200
Not enough data
8.2
202
Not enough data
Internal Use
8.1
1662
|
Verified
Not enough data
8.6
204
Not enough data
8.1
186
Not enough data
8.8
560
|
Verified
Not enough data
8.8
520
|
Verified
Not enough data
8.6
548
|
Verified
Not enough data
Generative AI
7.9
144
Not enough data
Self-Service Experience
8.7
960
Not enough data
8.6
913
Not enough data
8.3
687
Not enough data
8.2
241
Not enough data
8.4
258
Not enough data
Self-Service Platform
8.5
254
Not enough data
8.6
261
Not enough data
8.0
221
Not enough data
8.4
238
Not enough data
Agentic AI - Customer Self-Service
7.8
19
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.6
19
Not enough data
7.5
19
Not enough data
7.4
18
Not enough data
7.7
18
Not enough data
Generative AI
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Not enough data
Process
8.6(won by default)
164
Not enough data
9.3(won by default)
484
Not enough data
8.6(won by default)
374
Not enough data
Channels
9.2(won by default)
480
Not enough data
8.7(won by default)
419
Not enough data
8.8(won by default)
380
Not enough data
8.5(won by default)
342
Not enough data
8.2(won by default)
56
Not enough data
Insight
8.6(won by default)
383
Not enough data
8.7(won by default)
172
Not enough data
8.6(won by default)
375
Not enough data
9.1(won by default)
447
Not enough data
Generative AI
7.7
88
Not enough data
7.7
87
Not enough data
Customer Query Resolution - AI Customer Support Agents
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.1
12
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.6
13
Not enough data
8.7
13
Not enough data
8.6
13
Not enough data
Automation
9.0
12
Not enough data
8.8
12
Not enough data
8.9
12
Not enough data
Autonomy
7.2
12
Not enough data
8.6
11
Not enough data
8.5
12
Not enough data
8.2
12
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and OvationCXM are categorized as Digital Customer Service Platforms, Help Desk, Live Chat, and Customer Self-Service
Unique Categories
Freshdesk is categorized as AI Customer Support Agents, Conversational Support, Shared Inbox, Complaint Management, Customer Communications Management, and Social Customer Service
OvationCXM is categorized as Customer Service Automation and Contact Center Knowledge Base
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
OvationCXM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.0%
Computer Software
12.9%
Internet
4.1%
Financial Services
4.1%
Education Management
3.7%
Other
58.1%
Restaurants
18.2%
Financial Services
18.2%
Real Estate
9.1%
Information Technology and Services
9.1%
Higher Education
9.1%
Other
36.4%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
OvationCXM has no discussions with answers
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