Top 10 OvationCXM Alternatives &amp; Competitors

Salesforce Service Cloud

By Salesforce

4.4/5

(7,180)

Product Description

Reviewers say compared to OvationCXM, Salesforce Service Cloud is:

More expensive

Categories in common with OvationCXM:

Contact Center Knowledge Base

Contact Center Knowledge Base

Zoho Desk

By Zoho

4.4/5

(7,186)

Product Description

Reviewers say compared to OvationCXM, Zoho Desk is:

More expensive

Categories in common with OvationCXM:

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Product Description

Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.

Reviewers say compared to OvationCXM, Fin by Intercom is:

More expensive

More usable

Easier to set up

Categories in common with OvationCXM:

Tidio

By Tidio

4.7/5

(1,855)

Product Description

Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues.

Reviewers say compared to OvationCXM, Tidio is:

Easier to set up

Easier to admin

More usable

Categories in common with OvationCXM:

NiCE CXone Mpower

By NiCE

4.3/5

(1,726)

Product Description

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.

Reviewers say compared to OvationCXM, NiCE CXone Mpower is:

More usable

Categories in common with OvationCXM:

Contact Center Knowledge Base

Hiver

By Hiver

4.6/5

(1,274)

Product Description

Reviewers say compared to OvationCXM, Hiver is:

Easier to set up

Easier to admin

More usable

Categories in common with OvationCXM:

Gladly

By Gladly

4.7/5

(1,087)

Product Description

Uniquely powered by Customer AI, Gladly is the only CX platform putting customers—not tickets—at the center of every conversation. Trusted by customer-centric brands like Crate & Barrel and Ulta Beauty, Gladly delivers radically efficient and personal experiences. Built for B2C leaders who refuse to compromise, Gladly ensures every conversation is uniquely tailored, emotionally intelligent, and effortlessly scalable. Our Customer AI maintains a single, continuous conversation across channels, balancing technology and human connection. Learn more at gladly.ai.

Reviewers say compared to OvationCXM, Gladly is:

Easier to set up

More usable

Easier to admin

Categories in common with OvationCXM: