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Compare Freshdesk and InvGate Service Management 
Featured Products
At a Glance
Market Segments
Small-Business (48.3% of reviews)
Small-Business (61.1% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
No pricing available
Freshdesk
Star Rating
(3,621)4.4 out of 5
Market Segments
Small-Business (48.3% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansInvGate Service Management
Star Rating
(20)4.6 out of 5
Market Segments
Small-Business (61.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about InvGate Service ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in user satisfaction, boasting a significantly higher overall score compared to InvGate Service Management. Users appreciate its clean interface and strong automation features, which streamline ticket management and enhance productivity.
- According to verified reviews, Freshdesk has a much larger user base, with over 3,500 reviews compared to InvGate's 18. This extensive feedback provides a more reliable insight into user experiences, highlighting Freshdesk's effectiveness in real-world applications.
- Users say that Freshdesk's multi-channel support and SLA tracking are standout features that help teams stay organized. Reviewers have noted how these tools facilitate efficient customer responses, making it a preferred choice for many small businesses.
- Reviewers mention that while InvGate Service Management has a user-friendly interface, it lacks the same level of automation and integration capabilities as Freshdesk. Users have highlighted InvGate's intuitive UX, but some feel it doesn't match the comprehensive features offered by Freshdesk.
- According to recent user feedback, both products are praised for their ease of use, but InvGate Service Management edges out in setup and administration. Users appreciate its streamlined implementation, which allows for quick onboarding and visibility into IT support requests.
- G2 reviewers note that while both platforms provide quality support, Freshdesk's higher volume of recent reviews suggests a more active user community. This can be beneficial for new users seeking advice and shared experiences, enhancing the overall support experience.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
InvGate Service Management
No pricing availableFree Trial
Freshdesk
Free Trial is available
InvGate Service Management
Free Trial is available
Ratings
Meets Requirements
8.6
3,184
8.9
17
Ease of Use
8.8
3,206
9.1
17
Ease of Setup
8.6
2,265
9.0
15
Ease of Admin
8.7
2,154
9.4
13
Quality of Support
8.7
3,083
8.7
17
Has the product been a good partner in doing business?
8.8
2,079
9.1
13
Product Direction (% positive)
8.8
3,159
9.3
16
Features by Category
Ticket and Case Management
8.9
2224
|
Verified
Not enough data
8.8
2230
|
Verified
Not enough data
8.5
2145
|
Verified
Not enough data
8.5
2036
|
Verified
Not enough data
8.3
1800
|
Verified
Not enough data
8.5
2088
|
Verified
Not enough data
8.7
2009
|
Verified
Not enough data
8.2
1373
|
Verified
Not enough data
Generative AI
7.3
331
Not enough data
7.4
328
Not enough data
Agentic AI - Help Desk
7.1
60
Feature Not Available
6.9
60
Not enough data
7.2
58
Not enough data
Communication Channels
8.6
1923
|
Verified
Not enough data
8.9
2070
|
Verified
Not enough data
8.4
1314
|
Verified
Not enough data
8.0
1194
|
Verified
Feature Not Available
7.9
941
|
Verified
Feature Not Available
Platform
8.0
1156
|
Verified
Not enough data
8.1
1663
|
Verified
Not enough data
8.6
1546
|
Verified
Not enough data
8.2
1142
|
Verified
Not enough data
8.0
1862
|
Verified
Not enough data
8.3
1960
|
Verified
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.3
354
Not enough data
7.9
333
Not enough data
7.5
324
Not enough data
Design
8.2
331
Not enough data
7.8
336
Not enough data
8.2
356
Not enough data
8.3
342
Not enough data
8.4
332
Not enough data
Generative AI
7.7
266
Not enough data
7.7
266
Not enough data
Usability
8.7
265
Not enough data
8.7
261
Not enough data
8.7
254
Not enough data
Reporting
8.6
249
Not enough data
8.5
245
Not enough data
8.6
257
Not enough data
Generative AI
7.5
182
Not enough data
7.6
182
Not enough data
Conversational Platform
8.3
434
Not enough data
8.3
381
Not enough data
8.3
373
Not enough data
8.4
308
Not enough data
Support Automation
8.4
389
Not enough data
8.4
410
Not enough data
8.2
373
Not enough data
8.2
314
Not enough data
Generative AI
7.4
209
Not enough data
7.4
206
Not enough data
Generative AI
7.9
118
Not enough data
7.9
117
Not enough data
7.6
116
Not enough data
Communication
8.8
585
|
Verified
Not enough data
8.7
602
|
Verified
Not enough data
8.7
496
|
Verified
Not enough data
8.5
200
Not enough data
8.2
202
Not enough data
Internal Use
8.1
1663
|
Verified
Not enough data
8.6
204
Not enough data
8.1
187
Not enough data
8.8
560
|
Verified
Not enough data
8.8
521
|
Verified
Not enough data
8.6
549
|
Verified
Not enough data
Generative AI
7.9
144
Not enough data
Self-Service Experience
8.7
960
Not enough data
8.6
913
Not enough data
8.3
687
Not enough data
8.2
241
Not enough data
8.4
258
Not enough data
Self-Service Platform
8.5
254
Not enough data
8.6
261
Not enough data
8.0
221
Not enough data
8.4
238
Not enough data
Agentic AI - Customer Self-Service
7.9
20
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.6
19
Not enough data
7.7
20
Not enough data
7.5
19
Not enough data
7.8
19
Not enough data
Generative AI
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Not enough data
Process
8.6(won by default)
165
Not enough data
9.3(won by default)
485
Not enough data
8.6(won by default)
375
Not enough data
Channels
9.2(won by default)
481
Not enough data
8.7(won by default)
420
Not enough data
8.8(won by default)
381
Not enough data
8.5(won by default)
342
Not enough data
8.2(won by default)
56
Not enough data
Insight
8.6(won by default)
384
Not enough data
8.7(won by default)
172
Not enough data
8.6(won by default)
375
Not enough data
9.1(won by default)
448
Not enough data
Generative AI
7.7
88
Not enough data
7.7
87
Not enough data
Incident Management
Not enough data
8.9
11
Not enough data
9.4
11
Not enough data
9.5
11
Not enough data
8.9
11
Not enough data
9.1
11
Reporting
Not enough data
9.4
11
Not enough data
9.1
11
Not enough data
8.5
8
Access & Usability
Not enough data
8.8
10
Not enough data
9.5
11
Not enough data
9.4
11
Not enough data
9.4
8
Agentic AI - Service Desk
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.2
13
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.7
14
Not enough data
8.7
13
Not enough data
8.7
14
Not enough data
Automation
9.0
12
Not enough data
8.8
13
Not enough data
8.9
12
Not enough data
Autonomy
7.2
12
Not enough data
8.6
11
Not enough data
8.6
13
Not enough data
8.3
13
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and InvGate Service Management are categorized as Help Desk
Unique Categories
InvGate Service Management is categorized as Service Desk and IT Service Management (ITSM) Tools
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
InvGate Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.1%
Computer Software
12.9%
Internet
4.1%
Financial Services
4.1%
Education Management
3.7%
Other
58.1%
Information Technology and Services
50.0%
Insurance
11.1%
Manufacturing
5.6%
Telecommunications
5.6%
Security and Investigations
5.6%
Other
22.2%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
What languages does InvGate Service Desk support?
1 Comment
Official Response from InvGate Service Management
English, Spanish, Portuguese, French, German and Catalan. Read more
Does InvGate Service Desk offer an API?
1 Comment
Official Response from InvGate Service Management
Yes! https://releases.invgate.com/service-desk/api/Read more
InvGate Service Management has no more discussions with answers
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