Invgate Service Management (IGSM) is a highly customizable no-code solution for Enterprise Service Management. It features a drag-and-drop workflow builder with built-in integrations, embedded AI-capabilities, an AI-powered Virtual Agent, a full-featured Service Desk, and more. InvGate products stand out in the market for their ease of configuration, use and management. The company's pragmatic approach to product development means we prioritize customer experience over flashy headlines. And this has been validated by clients ranging from NASA (JPL), to PeoplesBank, from Collins Aerospace to PwC. InvGate Service Management is integrated with InvGate Asset Management, supporting the most important ITIL practices.