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Compare Freshdesk vs Intercom
See this
comparison of Freshdesk vs. Intercom
based on data from user reviews. Freshdesk rates 4.4/5 stars with 2,095 reviews. Intercom rates 4.3/5 stars with 722 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Sprout
Free
for UNLIMITED agents
Engage
$53
starting from
 
Blossom
$19
/ agent / month billed annually
Respond
$53
starting from
 
Garden
$35
/ agent / month billed annually
Educate
$49
monthly flat rate
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.5
8.6
Ease of Use
Ease of Use
8.8
8.7
Ease of Setup
Ease of Setup
8.6
8.3
Ease of Admin
Ease of Admin
8.7
8.7
Quality of Support
Quality of Support
8.9
8.5
Ease of Doing Business With
Ease of Doing Business With
8.8
8.8
Product Direction (% positive)
Product Direction (% positive)
8.6
8.4
Meets Requirements
Freshdesk
8.5
Intercom
8.6
Ease of Use
Freshdesk
8.8
Intercom
8.7
Ease of Setup
Freshdesk
8.6
Intercom
8.3
Ease of Admin
Freshdesk
8.7
Intercom
8.7
Quality of Support
Freshdesk
8.9
Intercom
8.5
Ease of Doing Business With
Freshdesk
8.8
Intercom
8.8
Product Direction (% positive)
Freshdesk
8.6
Intercom
8.4

Features

Ticket and Case Management
Workflow
Freshdesk
8.4
Intercom
8.3
Response Automation
Freshdesk
8.5
Intercom
8.2
SLA Management
Freshdesk
8.2
Intercom
7.7
Attachments/Screencasts
Freshdesk
8.4
Intercom
8.7
Ticket Collaboration
Freshdesk
8.6
Intercom
8.8
Ticket creation user experience
Freshdesk
8.9
Intercom
8.7
Ticket response user experience
Freshdesk
8.8
Intercom
8.7
Communication
Pop-up Chat
Freshdesk
9.0
Intercom
9.2
Notifications
Freshdesk
8.8
Intercom
8.8
Targeted Emails
Freshdesk
9.0
Intercom
8.6
In-App Messaging
Freshdesk
Not enough data available
Intercom
9.0
Internal Use
Customization
Freshdesk
8.0
Intercom
7.8
Conversation Archiving
Freshdesk
Not enough data available
Intercom
8.6
Lead Development
Freshdesk
Not enough data available
Intercom
8.0
Knowledge Base
Freshdesk
8.9
Intercom
8.1
Team Inbox
Freshdesk
8.9
Intercom
8.6
Customer Profiles
Freshdesk
8.6
Intercom
8.2
Communication Channels
Customer Portal
Freshdesk
8.6
Intercom
8.7
Email to Case
Freshdesk
9.0
Intercom
8.6
Chat/Live Support
Freshdesk
8.5
Intercom
9.3
Social Integration
Freshdesk
8.2
Intercom
8.3
Call Center
Make, Receive, and Record Calls
Freshdesk
8.3
Intercom
7.5
Customer and Contacts Database
Freshdesk
8.0
Intercom
8.2
Products and Version Tracking
Freshdesk
8.2
Intercom
7.8
Call Scripting
Freshdesk
8.2
Intercom
7.1
Interactive Voice Response (IVR)
Freshdesk
8.4
Intercom
7.1
Self Service/Community
Forums
Freshdesk
8.3
Intercom
7.7
Knowledge Base
Freshdesk
8.5
Intercom
8.6
Ideas/Feedback
Freshdesk
8.4
Intercom
8.2
Q&A
Freshdesk
8.6
Intercom
8.1
Reporting & Analytics
Social Monitoring
Freshdesk
8.2
Intercom
7.5
Reporting
Freshdesk
7.8
Intercom
7.7
Dashboards
Freshdesk
8.2
Intercom
7.8
Platform
ITIL Compliance
Freshdesk
8.3
Intercom
8.0
Mobile User Support
Freshdesk
8.1
Intercom
8.6
Customization
Freshdesk
8.0
Intercom
7.8
User, Role, and Access Management
Freshdesk
8.5
Intercom
8.7
Internationalization
Freshdesk
8.1
Intercom
8.0
Performance & Reliability
Freshdesk
8.8
Intercom
9.0
Integration APIs
Freshdesk
8.2
Intercom
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
52.7%
68.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.4%
27.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.9%
4.1%
Freshdesk
Small-Business
52.7%
Mid-Market
36.4%
Enterprise
10.9%
Intercom
Small-Business
68.7%
Mid-Market
27.3%
Enterprise
4.1%

Reviewers' Industry

 
Information Technology and Services
20.4%
Computer Software
24.4%
 
Computer Software
13.9%
Internet
16.8%
 
Internet
5.9%
Information Technology and Services
15.0%
 
Education Management
3.7%
Marketing and Advertising
6.9%
 
E-Learning
3.4%
Education Management
2.0%
 
Other
52.7%
Other
34.9%
Freshdesk
Information Technology and Services
20.4%
Computer Software
13.9%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%
Intercom
Computer Software
24.4%
Internet
16.8%
Information Technology and Services
15.0%
Marketing and Advertising
6.9%
Education Management
2.0%
Other
34.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

 
Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Intercom
Most Helpful Favorable Review
Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
G2 User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Screenshots

 
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Videos

 

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Freshdesk
Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

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