Compare Fin by Intercom and Freshdesk 
At a Glance
Market Segments
Small-Business (58.5% of reviews)
Small-Business (48.6% of reviews)
Entry-Level Pricing
$0.99 1 Outcome
$19.00 1 User per month billed annually Per Month
Fin by Intercom
Star Rating
(3,815)4.5 out of 5
Market Segments
Small-Business (58.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Outcome
Free Trial is available
Browse all 4 pricing plansFreshdesk
Star Rating
(3,715)4.4 out of 5
Market Segments
Small-Business (48.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in ticket management, with users highlighting its structured and efficient approach. The automation features significantly reduce manual work for customer support, making it easier for teams to handle multiple queries simultaneously.
- Users say that Fin by Intercom offers a clean and simple interface that resonates well with start-up environments. Reviewers appreciate its functionality across various support options, which enhances the overall customer service experience.
- According to verified reviews, Freshdesk is praised for its ease of use, with many users noting that new hires can quickly adapt without extensive training. This intuitive design helps streamline daily operations and improve team productivity.
- Reviewers mention that Fin's AI capabilities are a standout feature, particularly its ability to pull content from articles and previous responses. This functionality allows for accurate and up-to-date answers, which has been beneficial for support teams looking to enhance customer interactions.
- G2 reviewers highlight that Freshdesk's customization options allow teams to tailor workflows to their specific needs, which is crucial for maintaining efficient operations. Users appreciate the transparency in pricing and the ease of integration with other tools.
- Users report that while both platforms provide solid support, Freshdesk has a slight edge in overall user satisfaction, as reflected in its higher G2 Score. However, Fin's strong performance in AI-driven support showcases its potential for businesses looking to leverage advanced technology in customer service.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Outcome
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Free Trial
Fin by Intercom
Free Trial is available
Freshdesk
Free Trial is available
Ratings
Meets Requirements
8.7
2,876
8.6
3,257
Ease of Use
8.9
2,906
8.9
3,279
Ease of Setup
8.4
1,509
8.6
2,336
Ease of Admin
8.6
1,339
8.7
2,199
Quality of Support
8.6
2,772
8.7
3,154
Has the product been a good partner in doing business?
8.8
1,335
8.8
2,122
Product Direction (% positive)
8.8
2,727
8.8
3,229
Features by Category
Ticket and Case Management
8.6
1102
|
Verified
8.9
2238
|
Verified
8.8
1122
|
Verified
8.8
2254
|
Verified
8.7
1100
|
Verified
8.5
2179
|
Verified
8.6
1151
|
Verified
8.5
2058
|
Verified
8.3
681
|
Verified
8.3
1807
|
Verified
8.8
1138
|
Verified
8.5
2089
|
Verified
8.8
1063
|
Verified
8.7
2018
|
Verified
8.6
964
|
Verified
8.3
1372
|
Verified
Generative AI
8.3
249
7.3
328
8.2
249
7.4
324
Agentic AI - Help Desk
7.8
62
7.1
58
8.3
62
6.8
56
7.9
62
7.2
56
Communication Channels
8.8
894
|
Verified
8.6
1925
|
Verified
8.8
1093
|
Verified
8.9
2087
|
Verified
9.4
1269
|
Verified
8.4
1313
|
Verified
8.3
812
8.0
1190
|
Verified
7.6
523
7.9
935
|
Verified
Platform
8.1
722
|
Verified
8.1
1156
|
Verified
8.2
1270
|
Verified
8.1
1658
|
Verified
8.7
826
|
Verified
8.6
1549
|
Verified
8.7
791
|
Verified
8.3
1149
|
Verified
8.1
1018
|
Verified
8.0
1875
|
Verified
8.2
1019
|
Verified
8.3
1963
|
Verified
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.8
229
8.4
358
8.3
218
8.0
334
Feature Not Available
7.5
323
Design
Feature Not Available
8.2
331
Feature Not Available
7.8
335
8.7
230
8.3
355
8.7
222
8.3
344
8.6
215
8.4
332
Generative AI
Feature Not Available
7.7
263
8.2
85
7.7
263
Usability
Not enough data
8.8
264
Not enough data
8.7
260
Not enough data
8.8
252
Reporting
Not enough data
8.6
246
Not enough data
8.5
242
Not enough data
8.6
254
Generative AI
Not enough data
7.5
179
Not enough data
7.6
179
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.5
65
Not enough data
8.6
65
Not enough data
8.4
64
Not enough data
8.7
67
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
597
Not enough data
8.8
587
Not enough data
9.0
589
Not enough data
8.8
558
Not enough data
8.6
478
Not enough data
Platform
9.5
616
Not enough data
8.9
584
Not enough data
8.8
579
Not enough data
8.7
564
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
583
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
142
Not enough data
Conversational Platform
8.7
1058
8.3
432
8.7
839
8.3
378
8.7
858
8.3
371
9.0
779
8.4
307
Support Automation
8.6
859
8.4
388
8.7
901
8.4
408
8.5
519
8.3
373
8.8
813
8.2
314
Generative AI
Feature Not Available
7.4
207
8.4
155
7.4
203
Customer Support
8.6
202
Not enough data
7.4
185
Not enough data
9.0
214
Not enough data
Automation
8.4
211
Not enough data
8.3
208
Not enough data
8.5
198
Not enough data
Artificial Intelligence
8.5
201
Not enough data
8.6
193
Not enough data
8.5
204
Not enough data
Generative AI
8.3
297
7.8
116
8.3
295
7.9
114
Feature Not Available
7.6
113
Communication
9.2
1443
|
Verified
8.8
584
|
Verified
8.9
1451
|
Verified
8.7
600
|
Verified
8.7
1192
|
Verified
8.7
494
|
Verified
9.1
1358
|
Verified
8.5
199
8.2
595
8.2
202
Internal Use
8.2
1270
|
Verified
8.1
1658
|
Verified
8.7
1095
|
Verified
8.6
203
8.2
1043
|
Verified
8.2
186
8.7
1251
|
Verified
8.8
558
|
Verified
8.9
1321
|
Verified
8.8
518
|
Verified
8.6
1289
|
Verified
8.6
546
|
Verified
Generative AI
8.2
94
7.9
140
Self-Service Experience
9.0
657
8.7
960
8.9
653
8.6
912
Feature Not Available
8.3
684
8.2
491
8.2
239
8.4
536
8.4
257
Self-Service Platform
8.7
532
8.5
253
8.8
540
8.7
261
8.4
482
8.0
222
8.6
524
8.5
238
Agentic AI - Customer Self-Service
7.4
47
7.7
16
7.9
47
7.7
15
7.4
47
7.9
16
7.9
49
7.7
17
8.1
51
7.6
17
7.5
48
7.6
16
7.5
47
7.8
16
Generative AI
Feature Not Available
8.2(won by default)
79
Feature Not Available
8.0(won by default)
79
Process
9.3(won by 0.7)
89
8.6
162
9.0
86
9.3(won by 0.3)
484
9.6(won by 1.0)
89
8.6
371
Channels
9.4(won by 0.2)
89
9.2
479
8.8(won by 0.1)
88
8.7
415
9.5(won by 0.7)
91
8.8
376
8.3
81
8.5(won by 0.2)
340
8.8(won by 0.5)
83
8.3
58
Insight
9.1(won by 0.5)
86
8.6
382
9.2(won by 0.5)
88
8.7
169
8.8(won by 0.2)
83
8.6
373
9.3(won by 0.2)
83
9.1
445
Generative AI
Feature Not Available
7.8
86
7.4
17
7.7
85
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.8
190
8.9
9
7.9
194
8.5
9
7.8
167
8.3
9
8.5
188
8.5
9
8.0
161
8.0
9
Customer Interaction Automation - AI Customer Support Agents
7.5
158
8.0
9
7.9
160
8.7
10
7.8
169
8.7
10
8.5
186
8.5
10
Automation
8.3
190
9.3
9
8.0
163
8.7
9
7.2
156
9.1
9
Autonomy
7.6
162
6.9
9
7.7
163
8.3
9
7.2
160
8.3
9
7.7
166
8.0
9
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Freshdesk are categorized as AI Customer Support Agents, Digital Customer Service Platforms, Shared Inbox, Conversational Support, Customer Communications Management, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Fin by Intercom is categorized as Customer Service Automation, AI Agents For Business Operations, Digital Adoption Platform, Conversational Marketing, Chatbots, and Conversational Interface Agents
Freshdesk is categorized as Complaint Management
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.5%
Information Technology and Services
13.2%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Information Technology and Services
17.0%
Computer Software
12.8%
Financial Services
4.1%
Internet
4.1%
Education Management
3.8%
Other
58.2%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
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