# Freshdesk vs Help Scout Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Freshdesk excels in managing client support tickets, with users appreciating its ability to organize tickets with updated statuses for easy tracking and resolution. The automation features, such as ticket flow configuration and categorization, are particularly highlighted as beneficial for enhancing customer satisfaction.
- **Users say** Help Scout shines in its user-friendly interface, making it easy to navigate between different tabs. Reviewers appreciate its capability to consolidate multiple inboxes into one platform, which simplifies managing email queries and help documents, making it a great choice for teams that rely heavily on email support.
- **According to verified reviews** , Freshdesk has a significantly higher overall satisfaction score compared to Help Scout, indicating that users generally find it more effective for their support needs. This is reflected in the positive feedback regarding its robust ticket management and automation capabilities.
- **Reviewers mention** that Help Scout offers a wide range of features for support setups, including pre-baked automations and saved replies. However, some users feel that while it gets the job done, it may appear a bit outdated compared to Freshdesk's more modern interface and features.
- **G2 reviewers highlight** that Freshdesk's implementation process is quick and intuitive, with users noting the helpful onboarding wizard that facilitates a smooth start. In contrast, while Help Scout is praised for its ease of use, some users have expressed a desire for more advanced features that Freshdesk provides.
- **Users report** that Freshdesk's multi-channel support is a strong advantage, allowing for seamless integration across various platforms. This is particularly beneficial for businesses looking to enhance their customer engagement strategies, whereas Help Scout, while effective, may not offer the same level of multi-channel capabilities.



| | Freshdesk | Help Scout | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 3,748 | 428 | 
| **Largest Market Segment** | Small-Business (48.6% of reviews) | Small-Business (62.0% of reviews) | 
| **Entry Level Price** | $19.00 1 User per month billed annually Per Month | $0.00 5 Users Per Month | 

---
## Top Pros & Cons

### Freshdesk

Pros:
- Ease of Use (223 reviews)
- Features (158 reviews)

Cons:
- Missing Features (69 reviews)
- Limited Features (62 reviews)

### Help Scout

Pros:
- Ease of Use (14 reviews)
- Features (11 reviews)

Cons:
- Lack of Features (8 reviews)
- Limited Features (7 reviews)

---
## Ratings Comparison
| Rating | Freshdesk | Help Scout | 
|---|---|---|
  | **Meets Requirements** | 8.6 (3280 reviews) | 8.7 (325 reviews) | 
  | **Ease of Use** | 8.9 (3304 reviews) | 9.2 (329 reviews) | 
  | **Ease of Setup** | 8.6 (2360 reviews) | 9.2 (171 reviews) | 
  | **Ease of Admin** | 8.7 (2199 reviews) | 9.1 (167 reviews) | 
  | **Quality of Support** | 8.7 (3179 reviews) | 9.0 (299 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (2122 reviews) | 9.1 (161 reviews) | 
  | **Product Direction (% positive)** | 8.8 (3249 reviews) | 8.1 (313 reviews) | 

---
## Pricing

### Freshdesk

#### Entry-Level Pricing

Plan: Freshdesk Email and Ticketing  (Growth)

Price: $19.00 1 User per month billed annually Per Month

Description: Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email

Key Features:
- Automations 
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports

[Browse all 6 editions](https://www.g2.com/products/freshdesk/pricing)

#### Free Trial

Yes

### Help Scout

#### Entry-Level Pricing

Plan: Free

Price: $0.00 5 Users Per Month

Description: Limited to 100 contacts per month and 5 users.

Key Features:
- Up to 5 users
- 1 Inbox
- 10 Saved replies

[Browse all 5 editions](https://www.g2.com/products/help-scout/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.2/10 | 2591 |
| **Help Scout** | 8.1/10 | 222 |

#### Ticket and Case Management

| Feature | Freshdesk | Help Scout | 
|---|---|---|
| **Ticket creation user experience** | 8.9 (2252 reviews) ✓ Verified | 9.2 (177 reviews) ✓ Verified | 
| **Ticket response user experience** | 8.8 (2264 reviews) ✓ Verified | 9.2 (179 reviews) ✓ Verified | 
| **Workflow** | 8.5 (2192 reviews) ✓ Verified | 8.6 (195 reviews) ✓ Verified | 
| **Response Automation** | 8.5 (2068 reviews) ✓ Verified | 8.6 (167 reviews) | 
| **SLA Management** | 8.3 (1810 reviews) ✓ Verified | Feature Not Available | 
| **Attachments/Screencasts** | 8.5 (2094 reviews) ✓ Verified | 8.6 (178 reviews) ✓ Verified | 
| **Ticket Collaboration** | 8.7 (2027 reviews) ✓ Verified | 8.9 (182 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 8.3 (1378 reviews) ✓ Verified | 8.2 (100 reviews) | 

#### Generative AI

| Feature | Freshdesk | Help Scout | 
|---|---|---|
| **AI Text Generation** | 7.3 (331 reviews) | 5.8 (8 reviews) | 
| **AI Text Summarization** | 7.4 (325 reviews) | 6.1 (6 reviews) | 

#### Agentic AI - Help Desk

| Feature | Freshdesk | Help Scout | 
|---|---|---|
| **Autonomous Task Execution** | 7.2 (58 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.9 (57 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (56 reviews) | Not enough data | 

#### Communication Channels

| Feature | Freshdesk | Help Scout | 
|---|---|---|
| **Customer Portal** | 8.6 (1926 reviews) ✓ Verified | Feature Not Available | 
| **Email to Case** | 8.9 (2090 reviews) ✓ Verified | 9.2 (172 reviews) ✓ Verified | 
| **Chat/Live Support** | 8.4 (1316 reviews) ✓ Verified | 7.8 (106 reviews) ✓ Verified | 
| **Social Integration** | 8.0 (1191 reviews) ✓ Verified | 7.7 (61 reviews) | 
| **Voice** | 7.9 (937 reviews) ✓ Verified | 7.0 (29 reviews) ✓ Verified | 

#### Platform

| Feature | Freshdesk | Help Scout | 
|---|---|---|
| **Mobile User Support** | 8.1 (1161 reviews) ✓ Verified | 7.5 (39 reviews) | 
| **Customization ** | 8.1 (1662 reviews) ✓ Verified | 7.7 (93 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.6 (1550 reviews) ✓ Verified | 8.6 (104 reviews) ✓ Verified | 
| **Integration** | 8.3 (1157 reviews) ✓ Verified | 8.5 (82 reviews) ✓ Verified | 
| **Reporting** | 8.0 (1881 reviews) ✓ Verified | 8.1 (149 reviews) ✓ Verified | 
| **Dashboards** | 8.3 (1967 reviews) ✓ Verified | 8.2 (152 reviews) ✓ Verified | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.0/10 | 404 |
| **Help Scout** | 8.7/10 | 16 |

#### Channels

| Feature | Freshdesk | Help Scout | 
|---|---|---|
| **Multi-Channel Coverage** | 8.4 (358 reviews) | 9.7 (11 reviews) | 
| **Open Listening** | 8.0 (334 reviews) | 8.6 (7 reviews) | 
| **Physical Media** | 7.5 (324 reviews) | 8.1 (6 reviews) | 

#### Design

| Feature | Freshdesk | Help Scout | 
|---|---|---|
| **Communications Strategy Development** | 8.2 (331 reviews) | 7.7 (8 reviews) | 
| **Create Content** | 7.8 (335 reviews) | 8.8 (7 reviews) | 
| **Personalization** | 8.3 (356 reviews) | 8.5 (11 reviews) | 
| **Inbound Identification** | 8.3 (344 reviews) | 9.1 (11 reviews) | 
| **Regulatory Compliance** | 8.4 (332 reviews) | 9.3 (10 reviews) | 

#### Generative AI

| Feature | Freshdesk | Help Scout | 
|---|---|---|
| **AI Text Generation** | 7.7 (263 reviews) | Not enough data | 
| **AI Text Summarization** | 7.7 (264 reviews) | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.4/10 | 293 |
| **Help Scout** | N/A | N/A |

#### Usability

| Feature | Freshdesk | Help Scout | 
|---|---|---|
| **All-Employee Access** | 8.7 (263 reviews) | Not enough data | 
| **Supporting Documents** | 8.7 (259 reviews) | Not enough data | 
| **Two-Way Communication** | 8.8 (251 reviews) | Not enough data | 

#### Reporting

| Feature | Freshdesk | Help Scout | 
|---|---|---|
| **Priority Case Alerts** | 8.6 (245 reviews) | Not enough data | 
| **Trend Analysis** | 8.5 (241 reviews) | Not enough data | 
| **Performance Monitoring** | 8.6 (253 reviews) | Not enough data | 

#### Generative AI

| Feature | Freshdesk | Help Scout | 
|---|---|---|
| **AI Text Generation** | 7.5 (178 reviews) | Not enough data | 
| **AI Text Summarization** | 7.5 (178 reviews) | Not enough data | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.3/10 | 269 |
| **Help Scout** | 8.9/10 | 66 |

#### Productivity Tools

| Feature | Freshdesk | Help Scout | 
|---|---|---|
| **Notes** | 8.9 (237 reviews) | 9.4 (59 reviews) | 
| **Internal Discussion** | 8.7 (222 reviews) | 9.0 (56 reviews) | 
| **Assignments and Tasks** | 8.6 (225 reviews) | 8.9 (52 reviews) | 
| **Workflows** | 8.7 (229 reviews) | 9.0 (52 reviews) | 
| **Templates** | 8.7 (232 reviews) | 9.1 (53 reviews) | 
| **Integrations** | 8.3 (209 reviews) | 8.5 (47 reviews) | 
| **Tagging System** | 8.7 (227 reviews) | 9.2 (59 reviews) | 

#### Analytics

| Feature | Freshdesk | Help Scout | 
|---|---|---|
| **Trends** | 8.3 (204 reviews) | 8.3 (39 reviews) | 
| **Performance Tracking** | 8.5 (214 reviews) | 8.5 (50 reviews) | 
| **Email Tracking** | 8.6 (212 reviews) | Feature Not Available | 

#### Agentic AI - Shared Inbox

| Feature | Freshdesk | Help Scout | 
|---|---|---|
| **Autonomous Task Execution** | 6.9 (12 reviews) | Not enough data | 
| **Decision Making** | 7.1 (14 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.1/10 | 500 |
| **Help Scout** | 8.6/10 | 70 |

#### Conversational Platform

| Feature | Freshdesk | Help Scout | 
|---|---|---|
| **Personalization** | 8.3 (432 reviews) | 8.3 (57 reviews) | 
| **Omnichannel** | 8.3 (378 reviews) | 8.5 (31 reviews) | 
| **Contextual Engagement** | 8.3 (371 reviews) | 8.7 (33 reviews) | 
| **Proactive Engagement** | 8.4 (307 reviews) | 8.4 (36 reviews) | 

#### Support Automation

| Feature | Freshdesk | Help Scout | 
|---|---|---|
| **Intelligent Routing** | 8.4 (388 reviews) | 8.4 (36 reviews) | 
| **Seamless Escalation** | 8.4 (408 reviews) | 8.8 (42 reviews) | 
| **Transcripts** | 8.3 (373 reviews) | 8.4 (34 reviews) | 
| **Self-Serve Support** | 8.2 (314 reviews) | 9.0 (36 reviews) | 

#### Generative AI

| Feature | Freshdesk | Help Scout | 
|---|---|---|
| **AI Text Generation** | 7.4 (207 reviews) | Not enough data | 
| **AI Text Summarization** | 7.4 (203 reviews) | Not enough data | 

### Email Management

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | N/A | N/A |
| **Help Scout** | N/A | N/A |

#### Sorting & Filtering

| Feature | Freshdesk | Help Scout | 
|---|---|---|
| **Attachment Search** | Not enough data | Not enough data | 
| **Tags** | Not enough data | Not enough data | 
| **AI Sorting** | Not enough data | Not enough data | 
| **Predefined Rules** | Not enough data | Not enough data | 

#### Integrations

| Feature | Freshdesk | Help Scout | 
|---|---|---|
| **Microsoft Outlook Integration** | Not enough data | Not enough data | 
| **Gmail Integration** | Not enough data | Not enough data | 
| **Apple Calendar Integration** | Not enough data | Not enough data | 

#### Time Management

| Feature | Freshdesk | Help Scout | 
|---|---|---|
| **Unified Inbox** | Not enough data | Not enough data | 
| **Email Automation** | Not enough data | Not enough data | 
| **Snooze** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Freshdesk | Help Scout | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Email Management

| Feature | Freshdesk | Help Scout | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.4/10 | 1886 |
| **Help Scout** | 8.5/10 | 135 |

#### Generative AI

| Feature | Freshdesk | Help Scout | 
|---|---|---|
| **AI Text Generation** | 7.8 (116 reviews) | Not enough data | 
| **AI Text Summarization** | 7.9 (114 reviews) | Not enough data | 
| **AI Text-to-Speech** | 7.6 (113 reviews) | Not enough data | 

#### Communication

| Feature | Freshdesk | Help Scout | 
|---|---|---|
| **Pop-up Chat** | 8.8 (583 reviews) ✓ Verified | 8.9 (30 reviews) ✓ Verified | 
| **Notifications** | 8.7 (601 reviews) ✓ Verified | 8.9 (32 reviews) ✓ Verified | 
| **Targeted Emails** | 8.7 (494 reviews) ✓ Verified | Feature Not Available | 
| **In-App Messaging** | 8.5 (199 reviews) | 8.2 (22 reviews) ✓ Verified | 
| **Co-Browsing** | 8.2 (202 reviews) | Feature Not Available | 

####  Internal Use

| Feature | Freshdesk | Help Scout | 
|---|---|---|
| **Customization ** | 8.1 (1662 reviews) ✓ Verified | 7.7 (93 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.6 (203 reviews) | 8.7 (29 reviews) ✓ Verified | 
| **Lead Development** | 8.2 (186 reviews) | 7.9 (18 reviews) ✓ Verified | 
| **Knowledge Base** | 8.8 (558 reviews) ✓ Verified | 9.1 (35 reviews) ✓ Verified | 
| **Team Inbox ** | 8.8 (519 reviews) ✓ Verified | 9.5 (33 reviews) ✓ Verified | 
| **Customer Profiles** | 8.6 (547 reviews) ✓ Verified | 8.4 (30 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.1/10 | 1122 |
| **Help Scout** | 8.6/10 | 128 |

#### Generative AI

| Feature | Freshdesk | Help Scout | 
|---|---|---|
| **AI Text Summarization** | 7.9 (139 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Freshdesk | Help Scout | 
|---|---|---|
| **Knowledge Base** | 8.7 (959 reviews) | 8.7 (108 reviews) | 
| **Searchable Articles** | 8.6 (911 reviews) | 8.3 (103 reviews) | 
| **Community Forums** | 8.3 (682 reviews) | Feature Not Available | 
| **Mobile Optimization** | 8.2 (238 reviews) | 8.3 (26 reviews) | 
| **Personalization** | 8.4 (255 reviews) | 8.5 (29 reviews) | 

#### Self-Service Platform

| Feature | Freshdesk | Help Scout | 
|---|---|---|
| **Branding** | 8.5 (253 reviews) | 8.8 (28 reviews) | 
| **Automation** | 8.6 (260 reviews) | 8.7 (32 reviews) | 
| **Artificial Intelligence** | 8.0 (220 reviews) | Feature Not Available | 
| **Integrations** | 8.4 (237 reviews) | 8.7 (29 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Freshdesk | Help Scout | 
|---|---|---|
| **Autonomous Task Execution** | 7.7 (16 reviews) | Not enough data | 
| **Multi-step Planning** | 7.7 (15 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (16 reviews) | Not enough data | 
| **Adaptive Learning** | 7.7 (17 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.6 (17 reviews) | Not enough data | 
| **Proactive Assistance** | 7.6 (16 reviews) | Not enough data | 
| **Decision Making** | 7.8 (16 reviews) | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.7/10 | 532 |
| **Help Scout** | N/A | N/A |

#### Generative AI

| Feature | Freshdesk | Help Scout | 
|---|---|---|
| **AI Text Generation** | 8.2 (79 reviews) | Not enough data | 
| **AI Text Summarization** | 8.0 (79 reviews) | Not enough data | 

#### Process

| Feature | Freshdesk | Help Scout | 
|---|---|---|
| **Mentions** | 8.6 (163 reviews) | Not enough data | 
| **Tickets** | 9.3 (485 reviews) | Not enough data | 
| **Macros** | 8.6 (372 reviews) | Not enough data | 

#### Channels

| Feature | Freshdesk | Help Scout | 
|---|---|---|
| **Email** | 9.2 (480 reviews) | Not enough data | 
| **Social** | 8.7 (416 reviews) | Not enough data | 
| **Live Chat** | 8.8 (377 reviews) | Not enough data | 
| **Phone** | 8.5 (341 reviews) | Not enough data | 
| **Text** | 8.3 (59 reviews) | Not enough data | 

#### Insight

| Feature | Freshdesk | Help Scout | 
|---|---|---|
| **Surveys** | 8.6 (383 reviews) | Not enough data | 
| **Reporting** | 8.7 (170 reviews) | Not enough data | 
| **Visitor Activity** | 8.6 (374 reviews) | Not enough data | 
| **Help Desk** | 9.1 (446 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 7.7/10 | 91 |
| **Help Scout** | N/A | N/A |

#### Generative AI

| Feature | Freshdesk | Help Scout | 
|---|---|---|
| **AI Text Generation** | 7.8 (87 reviews) | Not enough data | 
| **AI Text Summarization** | 7.7 (85 reviews) | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | 8.4/10 | 14 |
| **Help Scout** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Freshdesk | Help Scout | 
|---|---|---|
| **Automated Ticket Resolution** | 8.9 (9 reviews) | Not enough data | 
| **Contextual Response Generation** | 8.5 (9 reviews) | Not enough data | 
| **Sentiment Analysis** | 8.3 (9 reviews) | Not enough data | 
| **Knowledge Base Utilization** | 8.5 (9 reviews) | Not enough data | 
| **Multilingual Support** | 8.0 (9 reviews) | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Freshdesk | Help Scout | 
|---|---|---|
| **Proactive Customer Outreach** | 8.0 (9 reviews) | Not enough data | 
| **Feedback Collection** | 8.7 (10 reviews) | Not enough data | 
| **Escalation Handling** | 8.7 (10 reviews) | Not enough data | 
| **Workflow Optimization** | 8.5 (10 reviews) | Not enough data | 

#### Automation

| Feature | Freshdesk | Help Scout | 
|---|---|---|
| **Customer Interaction Automation** | 9.3 (9 reviews) | Not enough data | 
| **Feedback Collection** | 8.7 (9 reviews) | Not enough data | 
| **Document Processing** | 9.1 (9 reviews) | Not enough data | 

#### Autonomy

| Feature | Freshdesk | Help Scout | 
|---|---|---|
| **Independent Decision Making** | 6.9 (9 reviews) | Not enough data | 
| **Adaptive Responses** | 8.3 (9 reviews) | Not enough data | 
| **Task Execution** | 8.3 (9 reviews) | Not enough data | 
| **Problem Solving** | 8.0 (9 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Freshdesk** | N/A | N/A |
| **Help Scout** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Freshdesk | Help Scout | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (7):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Help Desk Software](https://www.g2.com/categories/help-desk), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to Freshdesk (3):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service)

**Unique to Help Scout (1):** [Email Management Software](https://www.g2.com/categories/email-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Freshdesk | Help Scout | 
|---|---|---|
| **Small-Business** | 48.6% | 62.0% | 
| **Mid-Market** | 39.7% | 33.7% | 
| **Enterprise** | 11.7% | 4.4% | 

### By Industry

#### Freshdesk

- **Information Technology and Services:** 17.1%
- **Computer Software:** 12.7%
- **Financial Services:** 4.1%
- **Internet:** 4.0%
- **Education Management:** 3.8%
- **Retail:** 3.2%
- **Marketing and Advertising:** 3.1%
- **Consumer Services:** 3.0%
- **Telecommunications:** 2.3%
- **E-Learning:** 2.1%
- **Other:** 44.6%

#### Help Scout

- **Computer Software:** 21.2%
- **Information Technology and Services:** 9.9%
- **Internet:** 7.5%
- **Marketing and Advertising:** 4.3%
- **Financial Services:** 4.1%
- **Retail:** 4.1%
- **Consumer Services:** 3.8%
- **Real Estate:** 3.6%
- **Hospital & Health Care:** 3.4%
- **Health, Wellness and Fitness:** 2.4%
- **Other:** 35.8%

---
## Alternatives

### Alternatives to Freshdesk

- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6946 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Hiver](https://www.g2.com/products/hiver/reviews) — 4.6/5 stars (1284 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7628 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7330 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1111 reviews)

### Alternatives to Help Scout

- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Hiver](https://www.g2.com/products/hiver/reviews) — 4.6/5 stars (1284 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6946 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7628 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)
- [HappyFox Help Desk](https://www.g2.com/products/happyfox-help-desk/reviews) — 4.5/5 stars (137 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Kayako](https://www.g2.com/products/kayako/reviews) — 4.1/5 stars (227 reviews)

---
## Top Discussions

### Freshdesk

- Title: [What is Freshdesk used for?](https://www.g2.com/discussions/what-is-freshdesk-used-for) — 4 comments, 1 upvote
  > **Top comment:** "It is a helpdesk platform."
- Title: [Is freshdesk a CRM?](https://www.g2.com/discussions/is-freshdesk-a-crm) — 3 comments
  > **Top comment:** "yes"
- Title: [What is the use of freshdesk?](https://www.g2.com/discussions/what-is-the-use-of-freshdesk) — 3 comments, 1 upvote
  > **Top comment:** "Freshdesk is a Helpdesk web based Software as a Service product.  It has many features which include helpdesk, chat, service desk, etc."
- Title: [Can we expect Instagram integration in Freshdesk soon ?](https://www.g2.com/discussions/31784-can-we-expect-instagram-integration-in-freshdesk-soon) — 2 comments, 1 upvote
  > **Top comment:** "Please check support answer to similar questions:

https://support.freshdesk.com/support/discussions/topics/308279"
- Title: [How can Integrate FreashDesk with Zoho Books](https://www.g2.com/discussions/how-can-integrate-freashdesk-with-zoho-books) — 2 comments, 1 upvote
  > **Top comment:** "You can use Zapier to connect the systems.
For example, create a Zap that is triggered by a ticket update in Freshdesk. When the ticket is 'closed' to then..."

### Help Scout

- Title: [What should I look for in a ticketing system?](https://www.g2.com/discussions/what-should-i-look-for-in-a-ticketing-system) — 2 comments
  > **Top comment:** "What you're looking for in a ticketing system is going to depend on your specific processes for reactively and proactively supporting your customers.

I..."
- Title: [Why sometimes the messages are not merged by themself?](https://www.g2.com/discussions/why-sometimes-the-messages-are-not-merged-by-themself) — 2 comments, 1 upvote
  > **Top comment:** "I think you need to contact support as I do not have had this issue in the last 3 years (+4100 conversations currently recorded)."
- Title: [Is Helpscout a CRM?](https://www.g2.com/discussions/is-helpscout-a-crm) — 1 comment
  > **Top comment:** "No. Help Scout is an excellent tool for answering customer questions. It can be powerfully integrated with a CRM by syncing Help Scout information back to..."
- Title: [What is customer support software?](https://www.g2.com/discussions/what-is-customer-support-software) — 1 comment
  > **Top comment:** "Customer support software is a centralized tool for receiving and responding to feedback. Typical systems allow customers to submit messages or report..."
- Title: [Could there be a voice call integration in the app in the future?](https://www.g2.com/discussions/could-there-be-a-voice-call-integration-in-the-app-in-the-future) — 1 comment, 1 upvote
  > **Top comment:** "Hey RolynnAnne,

I'm Anthony, a member of Help Scout's support team. We have an existing integration (included in all of our plans) with Aircall that..."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/freshdesk-vs-help-scout)