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Compare Freshdesk and HappyFox Help Desk 
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At a Glance
Market Segments
Small-Business (48.3% of reviews)
Mid-Market (44.4% of reviews)
Entry-Level Pricing
$15.00 Per Month
$24.00 1 agent Per Month
Freshdesk
Star Rating
(3,603)4.4 out of 5
Market Segments
Small-Business (48.3% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 Per Month
Free Trial is available
Browse all 3 pricing plansHappyFox Help Desk
Star Rating
(137)4.5 out of 5
Market Segments
Mid-Market (44.4% of reviews)
Pros & Cons
Entry-Level Pricing
$24.00 1 agent Per Month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Freshdesk excels in its ticket creation user experience, scoring 8.9, while HappyFox Help Desk received a slightly higher score of 9.1. Reviewers mention that Freshdesk's interface is intuitive, making it easy for agents to create tickets quickly.
- Reviewers mention that HappyFox Help Desk offers superior ease of use with a score of 9.2 compared to Freshdesk's 8.8. Users on G2 appreciate HappyFox's streamlined navigation and user-friendly design, which enhances overall productivity.
- G2 users highlight that Freshdesk's response automation feature scores 8.5, while HappyFox shines with a score of 8.9. Users report that HappyFox's automation capabilities allow for more efficient ticket handling, reducing response times significantly.
- Users say that both platforms provide a solid knowledge base, each scoring 8.7. However, reviewers mention that HappyFox's searchable articles feature is rated higher at 8.9, making it easier for customers to find relevant information quickly.
- Reviewers mention that Freshdesk's multi-channel coverage is rated at 8.4, while HappyFox Help Desk's social integration is rated higher at 8.7. Users report that HappyFox's integration with social media platforms enhances customer engagement and support accessibility.
- Users on G2 report that HappyFox Help Desk has a better overall quality of support, scoring 9.1 compared to Freshdesk's 8.8. Reviewers say that HappyFox's support team is responsive and knowledgeable, which significantly improves the user experience.
Pricing
Entry-Level Pricing
Freshdesk
Growth
$15.00
Per Month
Everything in FREE plus
- Automations
- SLA & Business Hour
- Agent Collision
HappyFox Help Desk
Basic
$24.00
1 agent Per Month
- Unlimited Tickets
- Omnichannel Ticket Creation
- SLA Management
Free Trial
Freshdesk
Free Trial is available
HappyFox Help Desk
Free Trial is available
Ratings
Meets Requirements
8.6
3,171
8.8
126
Ease of Use
8.8
3,193
9.3
127
Ease of Setup
8.6
2,253
8.9
96
Ease of Admin
8.7
2,149
9.0
95
Quality of Support
8.7
3,070
9.1
120
Has the product been a good partner in doing business?
8.8
2,074
9.2
91
Product Direction (% positive)
8.8
3,146
9.0
125
Features by Category
Ticket and Case Management
8.9
2215
|
Verified
9.2
69
|
Verified
8.8
2224
|
Verified
9.1
68
|
Verified
8.5
2137
|
Verified
8.8
62
|
Verified
8.5
2029
|
Verified
8.9
64
|
Verified
8.3
1795
|
Verified
8.8
47
|
Verified
8.5
2082
|
Verified
8.4
60
|
Verified
8.7
2003
|
Verified
8.9
58
|
Verified
8.2
1367
|
Verified
8.5
18
|
Verified
Generative AI
7.3
329
Not enough data
7.4
326
Not enough data
Agentic AI - Help Desk
7.0
57
Not enough data
6.9
58
Not enough data
7.2
57
Not enough data
Communication Channels
8.6
1917
|
Verified
8.9
49
|
Verified
8.9
2065
|
Verified
9.0
60
|
Verified
8.4
1309
|
Verified
8.5
25
|
Verified
8.0
1189
|
Verified
8.6
23
|
Verified
7.9
937
|
Verified
8.3
7
|
Verified
Platform
8.0
1154
|
Verified
7.3
28
|
Verified
8.1
1661
|
Verified
8.3
51
|
Verified
8.6
1544
|
Verified
8.7
45
|
Verified
8.2
1138
|
Verified
8.8
28
|
Verified
8.0
1860
|
Verified
8.2
58
|
Verified
8.3
1958
|
Verified
8.4
55
|
Verified
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Channels
8.3
353
Not enough data
7.9
333
Not enough data
7.5
324
Not enough data
Design
8.2
330
Not enough data
7.8
335
Not enough data
8.2
355
Not enough data
8.3
341
Not enough data
8.4
332
Not enough data
Generative AI
7.7
266
Not enough data
7.7
266
Not enough data
Usability
8.7
265
Not enough data
8.7
261
Not enough data
8.7
254
Not enough data
Reporting
8.6
249
Not enough data
8.5
245
Not enough data
8.6
256
Not enough data
Generative AI
7.5
182
Not enough data
7.6
182
Not enough data
Conversational Platform
8.3
433
Not enough data
8.3
379
Not enough data
8.3
372
Feature Not Available
8.4
308
Not enough data
Support Automation
8.4
389
Not enough data
8.4
409
Not enough data
8.2
373
Not enough data
8.2
314
Not enough data
Generative AI
7.4
209
Not enough data
7.4
206
Not enough data
Generative AI
7.9
118
Not enough data
7.9
117
Not enough data
7.6
116
Not enough data
Communication
8.8
583
|
Verified
Not enough data
8.7
600
|
Verified
Not enough data
8.7
495
|
Verified
Not enough data
8.5
198
Not enough data
8.2
202
Not enough data
Internal Use
8.1
1661
|
Verified
8.3
51
|
Verified
8.6
204
Not enough data
8.1
184
Not enough data
8.8
560
|
Verified
Not enough data
8.8
518
|
Verified
Not enough data
8.6
547
|
Verified
Not enough data
Generative AI
7.9
144
Not enough data
Self-Service Experience
8.7
960
8.7
25
8.6
913
8.9
23
8.3
686
6.7
7
8.2
241
Not enough data
8.4
257
Not enough data
Self-Service Platform
8.5
254
Not enough data
8.6
260
Not enough data
8.0
220
Not enough data
8.5
237
Not enough data
Agentic AI - Customer Self-Service
7.8
19
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.6
19
Not enough data
7.5
19
Not enough data
7.4
18
Not enough data
7.7
18
Not enough data
Generative AI
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Not enough data
Process
8.6(won by default)
162
Not enough data
9.3(won by default)
482
Not enough data
8.6(won by default)
373
Not enough data
Channels
9.2(won by default)
478
Not enough data
8.7(won by default)
418
Not enough data
8.8(won by default)
379
Not enough data
8.5(won by default)
340
Not enough data
8.2(won by default)
55
Not enough data
Insight
8.6(won by default)
381
Not enough data
8.7(won by default)
170
Not enough data
8.6(won by default)
374
Not enough data
9.1(won by default)
446
Not enough data
Generative AI
7.7
87
Not enough data
7.7
86
Not enough data
Customer Query Resolution - AI Customer Support Agents
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.1
12
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.5
12
Not enough data
8.6
12
Not enough data
8.5
12
Not enough data
Automation
9.0
12
Not enough data
8.8
12
Not enough data
8.9
12
Not enough data
Autonomy
7.2
12
Not enough data
8.6
11
Not enough data
8.5
12
Not enough data
8.2
12
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and HappyFox Help Desk are categorized as Digital Customer Service Platforms, Help Desk, Conversational Support, Shared Inbox, Complaint Management, Customer Communications Management, Social Customer Service, and Customer Self-Service
Unique Categories
Freshdesk is categorized as AI Customer Support Agents and Live Chat
HappyFox Help Desk is categorized as Contact Center Knowledge Base
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HappyFox Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.1%
Computer Software
12.9%
Internet
4.2%
Financial Services
4.1%
Education Management
3.7%
Other
58.1%
Information Technology and Services
14.8%
Computer Software
9.6%
Higher Education
4.4%
Consumer Goods
4.4%
Real Estate
3.7%
Other
63.0%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
HappyFox Help Desk has no discussions with answers
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