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Compare Freshdesk and HappyFox Help Desk 
Featured Products
At a Glance
Market Segments
Small-Business (48.3% of reviews)
Mid-Market (44.4% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
$24.00 1 agent Per Month
Freshdesk
Star Rating
(3,621)4.4 out of 5
Market Segments
Small-Business (48.3% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansHappyFox Help Desk
Star Rating
(137)4.5 out of 5
Market Segments
Mid-Market (44.4% of reviews)
Pros & Cons
Entry-Level Pricing
$24.00 1 agent Per Month
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in overall user satisfaction, boasting a significantly higher G2 Score compared to HappyFox Help Desk. Users appreciate its clean interface and strong automation features, which streamline ticket management and enhance productivity.
- Users say that Freshdesk's implementation process is efficient, with many highlighting the intuitive onboarding wizard that helps teams quickly adapt to the software. In contrast, while HappyFox Help Desk also receives praise for its quick onboarding, it lacks the same volume of recent user feedback, which may indicate less current user engagement.
- Reviewers mention that Freshdesk's multi-channel support and SLA tracking are standout features that help teams stay organized. Users have noted how these capabilities allow for efficient responses to customer inquiries, whereas HappyFox Help Desk, while effective, does not have the same level of recognition for these specific features.
- According to verified reviews, HappyFox Help Desk shines in its ease of use and task management capabilities, with users appreciating its minimal configuration requirements. However, Freshdesk's higher ratings in overall usability suggest that it may offer a more comprehensive experience for teams managing complex workflows.
- Users highlight that Freshdesk's shared inbox feature is particularly beneficial for collaboration, ensuring that no tickets are duplicated or overlooked. In comparison, while HappyFox Help Desk provides solid collaboration tools, it does not receive the same level of acclaim for this specific functionality.
- Reviewers note that both platforms offer strong support features, but HappyFox Help Desk edges out with slightly higher ratings in quality of support. Users have expressed satisfaction with HappyFox's responsiveness, yet Freshdesk's extensive automation options and ticket handling capabilities are frequently cited as enhancing overall support efficiency.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
HappyFox Help Desk
Basic
$24.00
1 agent Per Month
- Unlimited Tickets
- Omnichannel Ticket Creation
- SLA Management
Free Trial
Freshdesk
Free Trial is available
HappyFox Help Desk
Free Trial is available
Ratings
Meets Requirements
8.6
3,184
8.8
126
Ease of Use
8.8
3,206
9.3
127
Ease of Setup
8.6
2,265
8.9
96
Ease of Admin
8.7
2,154
9.0
95
Quality of Support
8.7
3,083
9.1
120
Has the product been a good partner in doing business?
8.8
2,079
9.2
91
Product Direction (% positive)
8.8
3,159
9.0
125
Features by Category
Ticket and Case Management
8.9
2224
|
Verified
9.2
69
|
Verified
8.8
2230
|
Verified
9.1
68
|
Verified
8.5
2145
|
Verified
8.8
62
|
Verified
8.5
2036
|
Verified
8.9
64
|
Verified
8.3
1800
|
Verified
8.8
47
|
Verified
8.5
2088
|
Verified
8.4
60
|
Verified
8.7
2009
|
Verified
8.9
58
|
Verified
8.2
1373
|
Verified
8.5
18
|
Verified
Generative AI
7.3
331
Not enough data
7.4
328
Not enough data
Agentic AI - Help Desk
7.1
60
Not enough data
6.9
60
Not enough data
7.2
58
Not enough data
Communication Channels
8.6
1923
|
Verified
8.9
49
|
Verified
8.9
2070
|
Verified
9.0
60
|
Verified
8.4
1314
|
Verified
8.5
25
|
Verified
8.0
1194
|
Verified
8.6
23
|
Verified
7.9
941
|
Verified
8.3
7
|
Verified
Platform
8.0
1156
|
Verified
7.3
28
|
Verified
8.1
1663
|
Verified
8.3
51
|
Verified
8.6
1546
|
Verified
8.7
45
|
Verified
8.2
1142
|
Verified
8.8
28
|
Verified
8.0
1862
|
Verified
8.2
58
|
Verified
8.3
1960
|
Verified
8.4
55
|
Verified
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Channels
8.3
354
Not enough data
7.9
333
Not enough data
7.5
324
Not enough data
Design
8.2
331
Not enough data
7.8
336
Not enough data
8.2
356
Not enough data
8.3
342
Not enough data
8.4
332
Not enough data
Generative AI
7.7
266
Not enough data
7.7
266
Not enough data
Usability
8.7
265
Not enough data
8.7
261
Not enough data
8.7
254
Not enough data
Reporting
8.6
249
Not enough data
8.5
245
Not enough data
8.6
257
Not enough data
Generative AI
7.5
182
Not enough data
7.6
182
Not enough data
Conversational Platform
8.3
434
Not enough data
8.3
381
Not enough data
8.3
373
Feature Not Available
8.4
308
Not enough data
Support Automation
8.4
389
Not enough data
8.4
410
Not enough data
8.2
373
Not enough data
8.2
314
Not enough data
Generative AI
7.4
209
Not enough data
7.4
206
Not enough data
Generative AI
7.9
118
Not enough data
7.9
117
Not enough data
7.6
116
Not enough data
Communication
8.8
585
|
Verified
Not enough data
8.7
602
|
Verified
Not enough data
8.7
496
|
Verified
Not enough data
8.5
200
Not enough data
8.2
202
Not enough data
Internal Use
8.1
1663
|
Verified
8.3
51
|
Verified
8.6
204
Not enough data
8.1
187
Not enough data
8.8
560
|
Verified
Not enough data
8.8
521
|
Verified
Not enough data
8.6
549
|
Verified
Not enough data
Generative AI
7.9
144
Not enough data
Self-Service Experience
8.7
960
8.7
25
8.6
913
8.9
23
8.3
687
6.7
7
8.2
241
Not enough data
8.4
258
Not enough data
Self-Service Platform
8.5
254
Not enough data
8.6
261
Not enough data
8.0
221
Not enough data
8.4
238
Not enough data
Agentic AI - Customer Self-Service
7.9
20
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.6
19
Not enough data
7.7
20
Not enough data
7.5
19
Not enough data
7.8
19
Not enough data
Generative AI
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Not enough data
Process
8.6(won by default)
165
Not enough data
9.3(won by default)
485
Not enough data
8.6(won by default)
375
Not enough data
Channels
9.2(won by default)
481
Not enough data
8.7(won by default)
420
Not enough data
8.8(won by default)
381
Not enough data
8.5(won by default)
342
Not enough data
8.2(won by default)
56
Not enough data
Insight
8.6(won by default)
384
Not enough data
8.7(won by default)
172
Not enough data
8.6(won by default)
375
Not enough data
9.1(won by default)
448
Not enough data
Generative AI
7.7
88
Not enough data
7.7
87
Not enough data
Customer Query Resolution - AI Customer Support Agents
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.2
13
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.7
14
Not enough data
8.7
13
Not enough data
8.7
14
Not enough data
Automation
9.0
12
Not enough data
8.8
13
Not enough data
8.9
12
Not enough data
Autonomy
7.2
12
Not enough data
8.6
11
Not enough data
8.6
13
Not enough data
8.3
13
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and HappyFox Help Desk are categorized as Digital Customer Service Platforms, Help Desk, Conversational Support, Shared Inbox, Complaint Management, Customer Communications Management, Social Customer Service, and Customer Self-Service
Unique Categories
Freshdesk is categorized as AI Customer Support Agents and Live Chat
HappyFox Help Desk is categorized as Contact Center Knowledge Base
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
HappyFox Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.1%
Computer Software
12.9%
Internet
4.1%
Financial Services
4.1%
Education Management
3.7%
Other
58.1%
Information Technology and Services
14.8%
Computer Software
9.6%
Higher Education
4.4%
Consumer Goods
4.4%
Real Estate
3.7%
Other
63.0%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
HappyFox Help Desk has no discussions with answers
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