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Compare Freshdesk and GotLiveChat 
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At a Glance
Market Segments
Small-Business (48.4% of reviews)
Mid-Market (60.0% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
9.95 per month
Freshdesk
Star Rating
(3,618)4.4 out of 5
Market Segments
Small-Business (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansGotLiveChat
Star Rating
(10)4.4 out of 5
Market Segments
Mid-Market (60.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
9.95 per month
Learn more about GotLiveChatSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in providing a clean and easy-to-use interface, which is complemented by strong automation features. Users appreciate how the ticket management and SLA tracking capabilities help teams stay organized and respond to customers efficiently.
- Users say that GotLiveChat offers a user-friendly interface that simplifies the messaging experience. Reviewers highlight its seamless support for mobile usage and timely notifications, which enhance communication fluidity, especially for e-commerce businesses.
- According to verified reviews, Freshdesk has a significantly higher G2 Score, indicating greater overall user satisfaction. This is reflected in the positive feedback about its multi-channel support and the ability to manage incoming support requests without switching tools, which boosts productivity.
- Reviewers mention that while GotLiveChat is praised for its integration capabilities and responsiveness of support, it has a much smaller user base, which may limit the breadth of community-driven insights and resources compared to Freshdesk's extensive user community.
- Users highlight that Freshdesk's shared inbox feature is particularly beneficial for teams, as it allows visibility into who is working on which tickets, preventing duplication of efforts. This level of organization is a key advantage for teams handling a high volume of support requests.
- G2 reviewers note that GotLiveChat shines in specific niches, such as e-commerce, where it provides tailored services to enhance sales. However, its overall lower G2 Score and lack of recent reviews suggest that it may not be as robust or widely adopted as Freshdesk in the broader market.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
GotLiveChat
Gotlivechat.Com
9.95
per month
- Operators/Agents : Unlimited
- Web Sites Monitored : Unlimited
- Console Software : Web Based
Free Trial
Freshdesk
Free Trial is available
GotLiveChat
Free Trial is available
Ratings
Meets Requirements
8.6
3,181
9.0
8
Ease of Use
8.8
3,203
9.6
8
Ease of Setup
8.6
2,263
Not enough data
Ease of Admin
8.7
2,153
Not enough data
Quality of Support
8.7
3,080
8.8
8
Has the product been a good partner in doing business?
8.8
2,078
Not enough data
Product Direction (% positive)
8.8
3,156
8.7
9
Features by Category
Ticket and Case Management
8.9
2221
|
Verified
Not enough data
8.8
2228
|
Verified
Not enough data
8.5
2143
|
Verified
Not enough data
8.5
2034
|
Verified
Not enough data
8.3
1798
|
Verified
Not enough data
8.5
2087
|
Verified
Not enough data
8.7
2008
|
Verified
Not enough data
8.2
1372
|
Verified
Not enough data
Generative AI
7.3
330
Not enough data
7.4
327
Not enough data
Agentic AI - Help Desk
7.1
59
Not enough data
6.9
59
Not enough data
7.2
57
Not enough data
Communication Channels
8.6
1922
|
Verified
Not enough data
8.9
2069
|
Verified
Not enough data
8.4
1313
|
Verified
Not enough data
8.0
1193
|
Verified
Not enough data
7.9
940
|
Verified
Not enough data
Platform
8.0
1156
|
Verified
Not enough data
8.1
1663
|
Verified
8.5
8
8.6
1546
|
Verified
Not enough data
8.2
1141
|
Verified
Not enough data
8.0
1862
|
Verified
Not enough data
8.3
1960
|
Verified
Not enough data
Channels
8.3
353
Not enough data
7.9
333
Not enough data
7.5
324
Not enough data
Design
8.2
331
Not enough data
7.8
336
Not enough data
8.2
356
Not enough data
8.3
342
Not enough data
8.4
332
Not enough data
Generative AI
7.7
266
Not enough data
7.7
266
Not enough data
Usability
8.7
265
Not enough data
8.7
261
Not enough data
8.7
254
Not enough data
Reporting
8.6
249
Not enough data
8.5
245
Not enough data
8.6
257
Not enough data
Generative AI
7.5
182
Not enough data
7.6
182
Not enough data
Conversational Platform
8.3
434
Not enough data
8.3
381
Not enough data
8.3
373
Not enough data
8.4
308
Not enough data
Support Automation
8.4
389
Not enough data
8.4
410
Not enough data
8.2
373
Not enough data
8.2
314
Not enough data
Generative AI
7.4
209
Not enough data
7.4
206
Not enough data
Generative AI
7.9
118
8.1
7
7.9
117
8.1
7
7.6
116
7.4
7
Communication
8.8
585
|
Verified
8.8
8
8.7
602
|
Verified
8.5
8
8.7
496
|
Verified
9.0
7
8.5
200
7.9
7
8.2
202
9.0
7
Internal Use
8.1
1663
|
Verified
8.5
8
8.6
204
9.2
8
8.1
187
9.2
8
8.8
560
|
Verified
9.2
8
8.8
521
|
Verified
8.5
8
8.6
549
|
Verified
7.9
8
Generative AI
7.9
144
Not enough data
Self-Service Experience
8.7
960
Not enough data
8.6
913
Not enough data
8.3
687
Not enough data
8.2
241
Not enough data
8.4
258
Not enough data
Self-Service Platform
8.5
254
Not enough data
8.6
261
Not enough data
8.0
221
Not enough data
8.4
238
Not enough data
Agentic AI - Customer Self-Service
7.9
20
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.6
19
Not enough data
7.7
20
Not enough data
7.5
19
Not enough data
7.8
19
Not enough data
Generative AI
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Not enough data
Process
8.6(won by default)
165
Not enough data
9.3(won by default)
485
Not enough data
8.6(won by default)
375
Not enough data
Channels
9.2(won by default)
481
Not enough data
8.7(won by default)
420
Not enough data
8.8(won by default)
381
Not enough data
8.5(won by default)
342
Not enough data
8.2(won by default)
56
Not enough data
Insight
8.6(won by default)
384
Not enough data
8.7(won by default)
172
Not enough data
8.6(won by default)
375
Not enough data
9.1(won by default)
448
Not enough data
Generative AI
7.7
88
Not enough data
7.7
87
Not enough data
Customer Query Resolution - AI Customer Support Agents
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.2
13
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
12
Not enough data
8.7
14
Not enough data
8.7
13
Not enough data
8.7
14
Not enough data
Automation
9.0
12
Not enough data
8.8
13
Not enough data
8.9
12
Not enough data
Autonomy
7.2
12
Not enough data
8.6
11
Not enough data
8.6
13
Not enough data
8.3
13
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and GotLiveChat are categorized as Live Chat
Unique Categories
GotLiveChat has no unique categories
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
GotLiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.1%
Computer Software
12.9%
Internet
4.1%
Financial Services
4.1%
Education Management
3.7%
Other
58.0%
Information Technology and Services
20.0%
Market Research
10.0%
Luxury Goods & Jewelry
10.0%
Import and Export
10.0%
Financial Services
10.0%
Other
40.0%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
GotLiveChat has no discussions with answers
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