Compare Freshdesk and GotLiveChat 
At a Glance
Market Segments
Small-Business (48.6% of reviews)
Mid-Market (60.0% of reviews)
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
9.95 per month
Freshdesk
Star Rating
(3,716)4.4 out of 5
Market Segments
Small-Business (48.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansGotLiveChat
Star Rating
(10)4.4 out of 5
Market Segments
Mid-Market (60.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
9.95 per month
Learn more about GotLiveChatSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in providing a structured and efficient ticket management system, with automation features that significantly reduce manual work for customer support teams. Users appreciate the customization options that allow workflows to be tailored to their specific needs, enhancing overall productivity.
- Users say that GotLiveChat offers a user-friendly interface that simplifies the messaging experience, making it particularly effective for e-commerce businesses. The seamless mobile support and timely notifications contribute to a fluid communication experience, which is highly valued by its users.
- According to verified reviews, Freshdesk is noted for its clean interface and easy navigation, which makes daily support tasks less stressful, especially when managing multiple customer queries. Reviewers highlight features like ticket automation and SLA management as key benefits that streamline their operations.
- Reviewers mention that while GotLiveChat is praised for its integration capabilities and responsive support, it has a smaller user base, which may limit the breadth of community-driven insights and resources compared to Freshdesk's extensive user community.
- G2 reviewers highlight that Freshdesk's implementation process is quick and intuitive, allowing new hires to get up to speed without extensive training. This ease of onboarding is a significant advantage for teams looking to maintain high levels of customer support efficiency.
- Users express that while GotLiveChat provides various services aimed at increasing sales and offers a wide range of support for different industries, its overall market presence and user feedback volume are considerably lower than Freshdesk, which may affect long-term reliability and feature development.
Pricing
Entry-Level Pricing
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
GotLiveChat
Gotlivechat.Com
9.95
per month
- Operators/Agents : Unlimited
- Web Sites Monitored : Unlimited
- Console Software : Web Based
Free Trial
Freshdesk
Free Trial is available
GotLiveChat
Free Trial is available
Ratings
Meets Requirements
8.6
3,257
9.0
8
Ease of Use
8.9
3,279
9.6
8
Ease of Setup
8.6
2,336
Not enough data
Ease of Admin
8.7
2,198
Not enough data
Quality of Support
8.7
3,154
8.8
8
Has the product been a good partner in doing business?
8.8
2,121
Not enough data
Product Direction (% positive)
8.8
3,229
8.7
9
Features by Category
Ticket and Case Management
8.9
2238
|
Verified
Not enough data
8.8
2254
|
Verified
Not enough data
8.5
2179
|
Verified
Not enough data
8.5
2058
|
Verified
Not enough data
8.3
1807
|
Verified
Not enough data
8.5
2089
|
Verified
Not enough data
8.7
2018
|
Verified
Not enough data
8.3
1372
|
Verified
Not enough data
Generative AI
7.3
328
Not enough data
7.4
324
Not enough data
Agentic AI - Help Desk
7.1
58
Not enough data
6.8
57
Not enough data
7.2
56
Not enough data
Communication Channels
8.6
1925
|
Verified
Not enough data
8.9
2087
|
Verified
Not enough data
8.4
1313
|
Verified
Not enough data
8.0
1190
|
Verified
Not enough data
7.9
935
|
Verified
Not enough data
Platform
8.1
1156
|
Verified
Not enough data
8.1
1658
|
Verified
8.5
8
8.6
1548
|
Verified
Not enough data
8.3
1149
|
Verified
Not enough data
8.0
1875
|
Verified
Not enough data
8.3
1962
|
Verified
Not enough data
Channels
8.4
358
Not enough data
8.0
334
Not enough data
7.5
323
Not enough data
Design
8.2
331
Not enough data
7.8
335
Not enough data
8.3
355
Not enough data
8.3
344
Not enough data
8.4
332
Not enough data
Generative AI
7.7
263
Not enough data
7.7
263
Not enough data
Usability
8.8
264
Not enough data
8.7
260
Not enough data
8.8
252
Not enough data
Reporting
8.6
246
Not enough data
8.5
242
Not enough data
8.6
254
Not enough data
Generative AI
7.5
179
Not enough data
7.6
179
Not enough data
Conversational Platform
8.3
432
Not enough data
8.3
378
Not enough data
8.3
371
Not enough data
8.4
307
Not enough data
Support Automation
8.4
388
Not enough data
8.4
408
Not enough data
8.3
373
Not enough data
8.2
314
Not enough data
Generative AI
7.4
207
Not enough data
7.4
203
Not enough data
Generative AI
7.8
116
8.1
7
7.9
114
8.1
7
7.6
113
7.4
7
Communication
8.8
584
|
Verified
8.8
8
8.7
600
|
Verified
8.5
8
8.7
494
|
Verified
9.0
7
8.5
199
7.9
7
8.2
202
9.0
7
Internal Use
8.1
1658
|
Verified
8.5
8
8.6
203
9.2
8
8.2
186
9.2
8
8.8
558
|
Verified
9.2
8
8.8
518
|
Verified
8.5
8
8.6
546
|
Verified
7.9
8
Generative AI
7.9
140
Not enough data
Self-Service Experience
8.7
960
Not enough data
8.6
912
Not enough data
8.3
684
Not enough data
8.2
239
Not enough data
8.4
257
Not enough data
Self-Service Platform
8.5
253
Not enough data
8.7
261
Not enough data
8.0
222
Not enough data
8.5
238
Not enough data
Agentic AI - Customer Self-Service
7.7
16
Not enough data
7.7
15
Not enough data
7.9
16
Not enough data
7.7
17
Not enough data
7.6
17
Not enough data
7.6
16
Not enough data
7.8
16
Not enough data
Generative AI
8.2(won by default)
79
Not enough data
8.0(won by default)
79
Not enough data
Process
8.6(won by default)
162
Not enough data
9.3(won by default)
484
Not enough data
8.6(won by default)
371
Not enough data
Channels
9.2(won by default)
479
Not enough data
8.7(won by default)
415
Not enough data
8.8(won by default)
376
Not enough data
8.5(won by default)
340
Not enough data
8.3(won by default)
58
Not enough data
Insight
8.6(won by default)
382
Not enough data
8.7(won by default)
169
Not enough data
8.6(won by default)
373
Not enough data
9.1(won by default)
445
Not enough data
Generative AI
7.8
86
Not enough data
7.7
85
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.9
9
Not enough data
8.5
9
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
8.0
9
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.0
9
Not enough data
8.7
10
Not enough data
8.7
10
Not enough data
8.5
10
Not enough data
Automation
9.3
9
Not enough data
8.7
9
Not enough data
9.1
9
Not enough data
Autonomy
6.9
9
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.0
9
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Freshdesk and GotLiveChat are categorized as Live Chat
Unique Categories
GotLiveChat has no unique categories
Reviews
Reviewers' Company Size
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
GotLiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.0%
Computer Software
12.8%
Financial Services
4.1%
Internet
4.1%
Education Management
3.8%
Other
58.2%
Information Technology and Services
20.0%
Market Research
10.0%
Luxury Goods & Jewelry
10.0%
Import and Export
10.0%
Financial Services
10.0%
Other
40.0%
Alternatives
Discussions
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
GotLiveChat has no discussions with answers
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