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Compare Firstup and Khoros Service 
Featured Products
At a Glance
Market Segments
Enterprise (76.2% of reviews)
Enterprise (36.4% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
Firstup
Star Rating
(203)4.4 out of 5
Market Segments
Enterprise (76.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 6 pricing plansKhoros Service
Star Rating
(40)4.4 out of 5
Market Segments
Enterprise (36.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Khoros ServiceFirstup vs Khoros Service
When assessing the two solutions, reviewers found Firstup easier to use, set up, and administer. Reviewers also preferred doing business with Firstup overall.
- Firstup and Khoros Service both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that Firstup is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Firstup over Khoros Service.
Pricing
Entry-Level Pricing
Firstup
Essential
Contact Us
Reach every worker
- Create the right audience for every communication using multiple attributes
- Build meaningful content using drag-and-drop editing and rich styling capabilities
- Publish once and deliver to email, mobile app, and desktop
Khoros Service
No pricing availableFree Trial
Firstup
No trial information availableKhoros Service
No trial information availableRatings
Meets Requirements
8.5
178
8.5
27
Ease of Use
8.7
182
8.2
27
Ease of Setup
8.3
125
7.8
17
Ease of Admin
8.6
138
8.0
10
Quality of Support
8.7
160
8.5
26
Has the product been a good partner in doing business?
9.2
134
8.3
9
Product Direction (% positive)
9.0
175
8.7
27
Features by Category
Information Distribution
8.7
111
Not enough data
8.7
111
Not enough data
8.0
115
Not enough data
8.7
117
Not enough data
8.2
110
Not enough data
Employee Engagement
8.1
112
Not enough data
7.7
102
Not enough data
8.3
111
Not enough data
7.7
95
Not enough data
8.7
110
Not enough data
8.8
26
Not enough data
7.4
25
Not enough data
5.7
24
Not enough data
User Experience & Accessibility - Employee Communications
8.3
20
Not enough data
8.7
22
Not enough data
7.7
22
Not enough data
8.3
22
Not enough data
Content Distribution - Employee Communications
8.7
22
Not enough data
8.4
21
Not enough data
8.0
21
Not enough data
Additional Features - Employee Communications
6.8
20
Not enough data
7.9
22
Not enough data
7.3
20
Not enough data
Agentic AI - Employee Communications
7.8
6
Not enough data
7.2
6
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
9.0(won by default)
7
Not enough data
8.6(won by default)
6
Not enough data
8.3(won by default)
5
Channels
Not enough data
8.0(won by default)
5
Not enough data
9.3(won by default)
7
Not enough data
7.3(won by default)
5
Not enough data
6.7(won by default)
5
Not enough data
8.3(won by default)
5
Insight
Not enough data
7.6(won by default)
7
Not enough data
8.8(won by default)
7
Not enough data
8.3(won by default)
6
Not enough data
8.3(won by default)
6
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Content & Community Features - Enterprise Social Networking (ESN)
4.8
7
Not enough data
6.4
7
Not enough data
5.6
6
Not enough data
8.8
8
Not enough data
Admin & Reporting Features - Enterprise Social Networking (ESN)
8.8
8
Not enough data
7.1
8
Not enough data
8.3
7
Not enough data
8.1
8
Not enough data
9.2
8
Not enough data
Agentic AI - Enterprise Social Networking (ESN)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative Tasks - Frontline Worker Communication Platforms
7.0
15
Not enough data
7.0
15
Not enough data
7.4
14
Not enough data
8.0
16
Not enough data
6.9
16
Not enough data
6.7
15
Not enough data
Communication Features - Frontline Worker Communication Platforms
6.0
14
Not enough data
3.2
14
Not enough data
9.0
18
Not enough data
8.1
18
Not enough data
Operations - Frontline Worker Communication Platforms
4.2
14
Not enough data
7.7
18
Not enough data
4.6
13
Not enough data
5.5
13
Not enough data
Agentic AI - Frontline Worker Communication Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Newsletter Interface Features - Internal Newsletter Software
7.7
27
Not enough data
7.8
30
Not enough data
8.3
29
Not enough data
Newsletter Management Features - Internal Newsletter Software
7.3
28
Not enough data
7.6
29
Not enough data
8.5
29
Not enough data
Administrative Features - Internal Newsletter Software
8.8
30
Not enough data
8.6
29
Not enough data
8.7
29
Not enough data
8.1
28
Not enough data
Core Features - Employee Experience Software
7.0
17
Not enough data
8.8
17
Not enough data
People Analytics - Employee Experience Software
7.1
15
Not enough data
7.3
15
Not enough data
Advanced Features - Employee Experience Software
8.0
16
Not enough data
7.6
14
Not enough data
7.0
14
Not enough data
Employee Improvement - Employee Experience Software
7.1
14
Not enough data
7.1
14
Not enough data
7.7
14
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Firstup and Khoros Service share no categories
Unique Categories
Firstup is categorized as Enterprise Social Networking (ESN), Employee Communications, Employee Experience, Frontline Worker Communication Platforms, and Internal Newsletter Software
Khoros Service is categorized as Digital Customer Service Platforms, Social Customer Service, Live Chat, Customer Self-Service, and Conversational Commerce Platforms
Reviews
Reviewers' Company Size
Firstup
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Khoros Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
18.3%
Manufacturing
9.4%
Information Technology and Services
6.9%
Retail
5.4%
Financial Services
5.4%
Other
54.5%
Telecommunications
15.2%
Outsourcing/Offshoring
9.1%
Marketing and Advertising
9.1%
Consumer Services
9.1%
Hospitality
6.1%
Other
51.5%
Alternatives
Discussions
Firstup has no discussions with answers
What do online communities do?
1 Comment
AM
Online communities increase customer engagement with the product/service and decrease customer service cost by replacing it with online knowledge sharing and...Read more
What is a community khoros?
1 Comment
MV
Khoros is a platform for digital-first customer engagementRead more
Khoros Service has no more discussions with answers
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