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At a Glance
Market Segments
Enterprise (76.2% of reviews)
Mid-Market (57.5% of reviews)
Entry-Level Pricing
Contact Us
Free Trial 1 User Per Month
Firstup
Star Rating
(203)4.4 out of 5
Market Segments
Enterprise (76.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 6 pricing plansGuru
Star Rating
(2,345)4.7 out of 5
Market Segments
Mid-Market (57.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 1 User Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Guru excels in Ease of Use with a score of 9.3, while Firstup trails behind at 8.7. Reviewers mention that Guru's intuitive interface makes it easier for teams to adopt and utilize the software effectively.
- Reviewers mention that Guru's Quality of Support is notably higher at 9.4 compared to Firstup's 8.7. Users on G2 highlight Guru's responsive customer service and comprehensive support resources as key advantages.
- Users say that Guru outperforms Firstup in Content Management with a score of 9.7 versus 8.3. Reviewers appreciate Guru's robust features for organizing and managing knowledge, making it easier to find and share information.
- G2 users report that Guru's Polls & Surveys feature is particularly strong, scoring 9.8, while Firstup only scores 8.0. Reviewers mention that Guru's ability to create engaging surveys enhances user interaction and feedback collection.
- Users on G2 highlight that Guru's Collaboration features score 9.3, significantly higher than Firstup's 7.8. Reviewers say that Guru facilitates better teamwork through its seamless sharing and communication tools.
- Reviewers mention that Firstup has a strong Archive feature with a score of 8.6, but Guru slightly edges it out at 8.9. Users report that both products provide good archiving capabilities, but Guru's implementation is more user-friendly.
Pricing
Entry-Level Pricing
Firstup
Essential
Contact Us
Reach every worker
- Create the right audience for every communication using multiple attributes
- Build meaningful content using drag-and-drop editing and rich styling capabilities
- Publish once and deliver to email, mobile app, and desktop
Guru
Free trial
Free Trial
1 User Per Month
The AI-driven platform completely free for 30 days.
- See pricing page
Free Trial
Firstup
No trial information availableGuru
Free Trial is available
Ratings
Meets Requirements
8.5
178
9.2
1,931
Ease of Use
8.7
182
9.2
1,953
Ease of Setup
8.3
125
9.3
969
Ease of Admin
8.6
138
9.0
478
Quality of Support
8.7
160
9.3
1,528
Has the product been a good partner in doing business?
9.2
134
9.4
431
Product Direction (% positive)
9.0
175
9.2
1,829
Features by Category
Content Management
Not enough data
9.3
119
Not enough data
9.2
115
Not enough data
9.3
118
Content Discovery
Not enough data
9.4
117
Not enough data
9.3
118
Not enough data
9.2
117
Not enough data
9.0
106
Not enough data
9.3
106
Not enough data
9.1
107
Generative AI
Not enough data
9.2
77
Not enough data
9.2
79
Administration
Not enough data
9.2
679
Not enough data
9.2
677
Not enough data
9.1
669
Knowledge Management
Not enough data
9.6
802
Not enough data
9.2
743
Not enough data
9.2
702
Compliance
Not enough data
9.1
698
Not enough data
9.1
664
Not enough data
9.2
658
Not enough data
9.1
637
Customer Support
Not enough data
9.2
771
Not enough data
9.2
729
Not enough data
9.0
650
Data Security
Not enough data
9.2
636
Not enough data
9.2
635
Not enough data
9.3
657
Not enough data
9.1
638
Administration
Not enough data
9.2
689
Not enough data
9.3
711
Not enough data
9.4
779
Generative AI
Not enough data
9.0
495
Knowledge Pages
Not enough data
9.0
690
Not enough data
9.1
645
Not enough data
9.0
692
Not enough data
8.8
590
Not enough data
8.9
556
Not enough data
9.0
568
Knowledge Dissemination
Not enough data
8.9
670
Not enough data
9.0
673
Not enough data
9.5
751
Not enough data
9.1
724
Not enough data
9.1
590
Not enough data
9.2
591
Not enough data
9.3
587
Not enough data
9.0
557
Not enough data
9.1
572
Agentic AI - Knowledge Base
Not enough data
8.6
102
Not enough data
9.0
106
Not enough data
8.9
103
Information Distribution
8.7
111
Not enough data
8.7
111
Not enough data
8.0
115
Not enough data
8.7
117
Not enough data
8.2
110
Not enough data
Employee Engagement
8.1
112
Not enough data
7.7
102
Not enough data
8.3
111
Not enough data
7.7
95
Not enough data
8.7
110
Not enough data
8.8
26
Not enough data
7.4
25
Not enough data
5.7
24
Not enough data
User Experience & Accessibility - Employee Communications
8.3
20
Not enough data
8.7
22
Not enough data
7.7
22
Not enough data
8.3
22
Not enough data
Content Distribution - Employee Communications
8.7
22
Not enough data
8.4
21
Not enough data
8.0
21
Not enough data
Additional Features - Employee Communications
6.8
20
Not enough data
7.9
22
Not enough data
7.3
20
Not enough data
Agentic AI - Employee Communications
7.8
6
Not enough data
7.2
6
Not enough data
Compatibility
Not enough data
9.2
106
Not enough data
8.9
99
Not enough data
8.9
94
Agentic AI - Enterprise Search Software
Not enough data
8.6
53
Not enough data
8.7
44
Not enough data
9.0
49
Not enough data
8.8
44
Not enough data
9.0
50
Not enough data
8.7
44
Search Queries
Not enough data
9.1
99
Not enough data
9.5
100
Not enough data
9.1
93
Not enough data
9.1
89
Not enough data
9.3
103
AI powered search - Enterprise Search Software
Not enough data
8.5
39
Not enough data
8.3
32
Not enough data
9.5
39
Functionality
Not enough data
8.9
99
Not enough data
9.3
101
Not enough data
9.1
99
Compatibility - Enterprise Search Software
Not enough data
8.9
30
Not enough data
9.5
33
Not enough data
8.7
30
Functionality - Enterprise Search Software
Not enough data
8.9
30
Not enough data
9.6
30
Not enough data
9.1
31
Search Queries - Enterprise Search Software
Not enough data
9.0
31
Not enough data
9.2
33
Not enough data
8.4
34
Not enough data
9.3
31
Responses
Not enough data
8.6
59
Not enough data
8.6
66
Not enough data
9.3
70
Automation - AI Agents
Not enough data
8.7
54
Not enough data
8.3
63
Not enough data
8.2
65
Not enough data
8.9
59
Not enough data
9.0
56
Platform
Not enough data
8.7
63
Not enough data
8.8
60
Not enough data
8.5
65
Autonomy - AI Agents
Not enough data
8.9
62
Not enough data
8.8
62
Not enough data
8.7
67
Not enough data
8.9
58
Generative AI
Not enough data
9.1
71
Not enough data
8.8
70
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Content & Community Features - Enterprise Social Networking (ESN)
4.8
7
Not enough data
6.4
7
Not enough data
5.6
6
Not enough data
8.8
8
Not enough data
Admin & Reporting Features - Enterprise Social Networking (ESN)
8.8
8
Not enough data
7.1
8
Not enough data
8.3
7
Not enough data
8.1
8
Not enough data
9.2
8
Not enough data
Agentic AI - Enterprise Social Networking (ESN)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative Tasks - Frontline Worker Communication Platforms
7.0
15
Not enough data
7.0
15
Not enough data
7.4
14
Not enough data
8.0
16
Not enough data
6.9
16
Not enough data
6.7
15
Not enough data
Communication Features - Frontline Worker Communication Platforms
6.0
14
Not enough data
3.2
14
Not enough data
9.0
18
Not enough data
8.1
18
Not enough data
Operations - Frontline Worker Communication Platforms
4.2
14
Not enough data
7.7
18
Not enough data
4.6
13
Not enough data
5.5
13
Not enough data
Agentic AI - Frontline Worker Communication Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Newsletter Interface Features - Internal Newsletter Software
7.7
27
Not enough data
7.8
30
Not enough data
8.3
29
Not enough data
Newsletter Management Features - Internal Newsletter Software
7.3
28
Not enough data
7.6
29
Not enough data
8.5
29
Not enough data
Administrative Features - Internal Newsletter Software
8.8
30
Not enough data
8.6
29
Not enough data
8.7
29
Not enough data
8.1
28
Not enough data
Core Features - Employee Experience Software
7.0
17
Not enough data
8.8
17
Not enough data
People Analytics - Employee Experience Software
7.1
15
Not enough data
7.3
15
Not enough data
Advanced Features - Employee Experience Software
8.0
16
Not enough data
7.6
14
Not enough data
7.0
14
Not enough data
Employee Improvement - Employee Experience Software
7.1
14
Not enough data
7.1
14
Not enough data
7.7
14
Not enough data
Customization - AI Agent Builders
Not enough data
9.7
10
Not enough data
9.0
7
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
9.3
9
Not enough data
9.2
10
Not enough data
Not enough data
Not enough data
8.2
10
Data and Analytics - AI Agent Builders
Not enough data
9.0
7
Not enough data
9.8
10
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
8.1
8
Not enough data
Not enough data
Not enough data
9.0
7
Not enough data
8.7
9
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Firstup and Guru share no categories
Unique Categories
Firstup is categorized as Enterprise Social Networking (ESN), Employee Communications, Employee Experience, Frontline Worker Communication Platforms, and Internal Newsletter Software
Guru is categorized as Knowledge Base, AI Agents For Business Operations, Contact Center Knowledge Base, Insight Engines, Enterprise Search Software, AI Agent Builders, and AI IT Agents
Reviews
Reviewers' Company Size
Firstup
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Guru
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
18.3%
Manufacturing
9.4%
Information Technology and Services
6.9%
Retail
5.4%
Financial Services
5.4%
Other
54.5%
Computer Software
14.9%
Information Technology and Services
11.2%
Consumer Services
8.7%
Internet
6.4%
Financial Services
5.8%
Other
53.0%
Discussions
Firstup has no discussions with answers
Do we have any mobile app for Guru?
3 Comments
DF
No there is not, however the Web app does scale to phonesRead more
What does Guru do?
3 Comments
LF
Guru is an all-in-one tool that brings everyone on your teams together and puts all your information in one place: right in your workflow.Read more
How did you start your "knowledge council" and what are some of the early hurdles to overcome?
2 Comments
CA
There's lots of advice on starting and engaging a knowledge council here:...Read more
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