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Compare FireHydrant and PagerDuty 
Featured Products
At a Glance
Market Segments
Mid-Market (51.1% of reviews)
Mid-Market (43.3% of reviews)
Entry-Level Pricing
Free Trial
Free Trial 5 Users Per Month
FireHydrant
Star Rating
(139)4.5 out of 5
Market Segments
Mid-Market (51.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 3 pricing plansPagerDuty
Star Rating
(916)4.5 out of 5
Market Segments
Mid-Market (43.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 5 Users Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that PagerDuty excels in delivering timely alerts, with users highlighting its ability to send notifications through multiple channels like mobile app, phone, SMS, and email. This feature is crucial for reducing mean time to recovery (MTTR) in production environments, ensuring that the right people are alerted quickly.
- Users say that FireHydrant is a reliable incident management tool that integrates well with existing tech stacks, including platforms like Slack and Jira. This flexibility allows teams to streamline their workflows, although some users feel it may not be as robust in alerting capabilities compared to PagerDuty.
- Reviewers mention that PagerDuty's on-call scheduling and escalation policies are easy to manage, which helps reduce downtime and improve incident response times. Users appreciate how organized the platform keeps their teams, making it a preferred choice for many.
- According to verified reviews, FireHydrant receives praise for its quality of support, with users noting that the service is easy to work with for enhancements. However, some users feel that while support is strong, the overall feature set may not match the comprehensive capabilities of PagerDuty.
- G2 reviewers highlight that both products have similar ease of use ratings, but PagerDuty's extensive features and functionalities often lead to a more favorable user experience in day-to-day operations. Users find that PagerDuty's incident alerts are fast and reliable, which is essential for maintaining operational efficiency.
- Users report that while FireHydrant has a solid entry-level offering with a free trial, PagerDuty's larger user base and higher G2 Score suggest a more established presence in the market, which can be reassuring for teams looking for a proven solution in incident management.
Pricing
Entry-Level Pricing
FireHydrant
Free Trial
Free Trial
Explore a free trial of enterprise incident management, alerting, and on-call.
- 30 day free trial
PagerDuty
Free
Free Trial
5 Users Per Month
Start with on-call and incident response for small teams.
- 100/month international phone/SMS notifications included
- 1 On-call Schedule
- 1 Escalation Policy
Free Trial
FireHydrant
Free Trial is available
PagerDuty
Free Trial is available
Ratings
Meets Requirements
8.8
105
9.1
789
Ease of Use
8.6
106
8.6
796
Ease of Setup
8.9
41
8.3
422
Ease of Admin
8.9
41
8.5
409
Quality of Support
9.3
80
8.9
600
Has the product been a good partner in doing business?
9.4
40
8.9
347
Product Direction (% positive)
9.2
103
8.4
786
Features by Category
Automation
Not enough data
9.7
49
Not enough data
9.6
49
Not enough data
9.5
47
Administration
Not enough data
9.8
49
Not enough data
9.6
49
Not enough data
9.7
49
Not enough data
9.6
48
Not enough data
9.6
47
Not enough data
9.8
47
Functionality
Not enough data
9.6
48
Not enough data
9.6
48
Not enough data
9.6
47
Agentic AI - Workload Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Feature Not Available
9.2
151
|
Verified
9.0
87
9.5
168
|
Verified
8.7
93
9.2
157
|
Verified
Not enough data
7.8
15
Management Tools
8.7
92
9.2
155
|
Verified
8.9
94
9.1
183
8.7
88
9.0
173
|
Verified
Generative AI
8.3
34
8.0
42
8.2
34
8.1
42
Agentic AI - Incident Management
Not enough data
7.6
9
Not enough data
7.8
9
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
8.7
9
Not enough data
8.3
9
Functionality
Not enough data
9.7
34
Not enough data
9.5
34
Not enough data
9.7
35
Issue Resolution
Not enough data
9.6
35
Not enough data
9.6
34
Not enough data
9.8
35
Management
Not enough data
9.6
36
Not enough data
9.7
36
Not enough data
9.6
36
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
Not enough data
9.6
41
Not enough data
9.6
41
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.5
28
Agentic AI - IT Alerting
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
8.8
7
Not enough data
7.6
7
Not enough data
7.6
7
Not enough data
8.1
7
Not enough data
8.1
7
Automation Support - Runbook Automation
Not enough data
9.0
8
Not enough data
8.3
7
Not enough data
7.3
8
Not enough data
8.6
7
Error Management - Runbook Automation
Not enough data
8.6
6
Not enough data
7.6
7
Not enough data
7.9
7
Customization - Runbook Automation
Not enough data
7.5
6
Not enough data
8.1
6
Not enough data
8.9
6
Compliance and Reporting - Runbook Automation
Not enough data
8.6
6
Not enough data
8.1
7
Not enough data
8.1
7
Performance - Runbook Automation
Not enough data
8.3
7
Not enough data
8.8
7
Not enough data
8.3
6
Agentic AI - Runbook Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
FireHydrant and PagerDuty are categorized as Incident Management
Unique Categories
FireHydrant has no unique categories
PagerDuty is categorized as AIOps Platforms, ServiceNow Store Apps, IT Alerting, Workload Automation, and Runbook Automation
Reviews
Reviewers' Company Size
FireHydrant
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
PagerDuty
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
25.5%
Computer Software
23.4%
Information Technology and Services
19.7%
Telecommunications
5.1%
Internet
2.9%
Other
23.4%
Information Technology and Services
22.6%
Computer Software
21.4%
Financial Services
5.6%
Internet
5.4%
Retail
3.7%
Other
41.3%
Alternatives
Discussions
What is Blameless used for?
1 Comment
Official Response from Blameless
Blameless is used to take pressure off your engineering and operations team by proactively managing reliability and automating incident response. It provides...Read more
FireHydrant has no more discussions with answers
What is PagerDuty used for?
2 Comments
AR
As part of the Customer Experience Team, we use it as automation for the distribution of workloads. While other departments use it as a ticketing tool for IT...Read more
How can we do better?
1 Comment
CC
Hi Subhash,
I've passed your question over to our Client Services team. They should be reaching to you via email shortly.
Read more
How much does PagerDuty cost?
1 Comment
GO
This really depends on what you need from Pagerduty and how many users need those features.Read more
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