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At a Glance
Market Segments
Mid-Market (51.1% of reviews)
Mid-Market (43.3% of reviews)
Entry-Level Pricing
Free Trial
Free Trial 5 Users Per Month
FireHydrant
Star Rating
(139)4.5 out of 5
Market Segments
Mid-Market (51.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 3 pricing plansPagerDuty
Star Rating
(913)4.5 out of 5
Market Segments
Mid-Market (43.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 5 Users Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that PagerDuty excels in "Workload Processing" with a score of 9.8, indicating its strong capability to handle high volumes of alerts efficiently, while FireHydrant, although effective, does not have a comparable score in this area.
- Reviewers mention that FireHydrant shines in "Quality of Support" with a score of 9.2, which is higher than PagerDuty's 8.9, suggesting that users find FireHydrant's customer service more responsive and helpful.
- G2 users highlight PagerDuty's superior "Timely Alerts" feature, scoring 9.5, which ensures that users receive alerts promptly, whereas FireHydrant's score of 8.6 indicates room for improvement in alert timeliness.
- Users on G2 appreciate PagerDuty's "Automation" capabilities, particularly in "Intelligent Automation" with a score of 9.7, which allows for more efficient incident management compared to FireHydrant's offerings.
- Reviewers say that FireHydrant's "Ease of Setup" is rated at 8.7, slightly better than PagerDuty's 8.2, suggesting that new users may find FireHydrant easier to implement and start using effectively.
- Users report that both products have strong "API / Integrations" capabilities, scoring 9.6 each, but PagerDuty is noted for its extensive integration options with various third-party tools, enhancing its versatility in diverse environments.
Pricing
Entry-Level Pricing
FireHydrant
Free Trial
Free Trial
Explore a free trial of enterprise incident management, alerting, and on-call.
- 30 day free trial
PagerDuty
Free
Free Trial
5 Users Per Month
Start with on-call and incident response for small teams.
- 100/month international phone/SMS notifications included
- 1 On-call Schedule
- 1 Escalation Policy
Free Trial
FireHydrant
Free Trial is available
PagerDuty
Free Trial is available
Ratings
Meets Requirements
8.8
105
9.1
786
Ease of Use
8.6
106
8.6
793
Ease of Setup
8.9
41
8.3
419
Ease of Admin
8.9
41
8.5
408
Quality of Support
9.3
80
8.9
597
Has the product been a good partner in doing business?
9.4
40
8.9
346
Product Direction (% positive)
9.2
103
8.4
783
Features by Category
Automation
Not enough data
9.7
49
Not enough data
9.6
49
Not enough data
9.5
47
Administration
Not enough data
9.8
49
Not enough data
9.6
49
Not enough data
9.7
49
Not enough data
9.6
48
Not enough data
9.6
47
Not enough data
9.8
47
Functionality
Not enough data
9.6
48
Not enough data
9.6
48
Not enough data
9.6
47
Agentic AI - Workload Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Feature Not Available
9.2
149
|
Verified
9.0
87
9.5
165
|
Verified
8.7
93
9.2
157
|
Verified
Not enough data
7.8
15
Management Tools
8.7
92
9.2
153
|
Verified
8.9
94
9.1
182
8.7
88
9.0
171
|
Verified
Generative AI
8.3
34
8.0
42
8.2
34
8.1
42
Agentic AI - Incident Management
Not enough data
7.6
9
Not enough data
7.8
9
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
8.7
9
Not enough data
8.3
9
Functionality
Not enough data
9.7
34
Not enough data
9.5
34
Not enough data
9.7
35
Issue Resolution
Not enough data
9.6
35
Not enough data
9.6
34
Not enough data
9.8
35
Management
Not enough data
9.6
36
Not enough data
9.7
36
Not enough data
9.6
36
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
Not enough data
9.6
41
Not enough data
9.6
41
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.5
28
Agentic AI - IT Alerting
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
8.8
7
Not enough data
7.6
7
Not enough data
7.6
7
Not enough data
8.1
7
Not enough data
8.1
7
Automation Support - Runbook Automation
Not enough data
8.8
7
Not enough data
8.3
7
Not enough data
7.6
7
Not enough data
8.3
6
Error Management - Runbook Automation
Not enough data
8.6
6
Not enough data
7.6
7
Not enough data
7.9
7
Customization - Runbook Automation
Not enough data
7.5
6
Not enough data
8.1
6
Not enough data
8.9
6
Compliance and Reporting - Runbook Automation
Not enough data
8.6
6
Not enough data
8.1
7
Not enough data
8.1
7
Performance - Runbook Automation
Not enough data
8.3
7
Not enough data
8.6
6
Not enough data
8.3
6
Agentic AI - Runbook Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
FireHydrant and PagerDuty are categorized as Incident Management
Unique Categories
FireHydrant has no unique categories
PagerDuty is categorized as AIOps Platforms, ServiceNow Store Apps, IT Alerting, Workload Automation, and Runbook Automation
Reviews
Reviewers' Company Size
FireHydrant
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
PagerDuty
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
25.5%
Computer Software
23.4%
Information Technology and Services
19.7%
Telecommunications
5.1%
Internet
2.9%
Other
23.4%
Information Technology and Services
22.7%
Computer Software
21.5%
Financial Services
5.6%
Internet
5.4%
Retail
3.7%
Other
41.1%
Alternatives
Discussions
What is Blameless used for?
1 Comment
Official Response from Blameless
Blameless is used to take pressure off your engineering and operations team by proactively managing reliability and automating incident response. It provides...Read more
FireHydrant has no more discussions with answers
What is PagerDuty used for?
2 Comments
AR
As part of the Customer Experience Team, we use it as automation for the distribution of workloads. While other departments use it as a ticketing tool for IT...Read more
How can we do better?
1 Comment
CC
Hi Subhash,
I've passed your question over to our Client Services team. They should be reaching to you via email shortly.
Read more
How much does PagerDuty cost?
1 Comment
GO
This really depends on what you need from Pagerduty and how many users need those features.Read more
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