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At a Glance
Market Segments
Small-Business (58.7% of reviews)
Small-Business (60.2% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
$12.00 1 Per Staff Per Month
Fin by Intercom
Star Rating
(3,688)4.5 out of 5
Market Segments
Small-Business (58.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansVision Helpdesk
Star Rating
(95)4.6 out of 5
Market Segments
Small-Business (60.2% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 1 Per Staff Per Month
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Vision Helpdesk excels in ticket creation user experience with a score of 9.4, while Intercom's score of 8.7 indicates a less intuitive process. Reviewers mention that Vision Helpdesk's interface is straightforward, making it easier for agents to create and manage tickets efficiently.
- Reviewers mention that Vision Helpdesk's quality of support is rated at 9.5, significantly higher than Intercom's 8.7. Users on G2 highlight that Vision Helpdesk provides prompt and effective assistance, which is crucial for small businesses needing reliable support.
- Users say that Vision Helpdesk's SLA Management feature scores 8.8, compared to Intercom's 8.4. Reviewers mention that the SLA tracking in Vision Helpdesk is more robust, allowing teams to better manage response times and customer expectations.
- G2 users report that Vision Helpdesk offers superior automation capabilities, particularly in ticket routing and response automation, with scores of 9.2 and 9.1 respectively. In contrast, Intercom's scores of 8.5 and 8.7 suggest that while it has automation features, they may not be as comprehensive or user-friendly.
- Users on G2 highlight that Vision Helpdesk's knowledge base is rated at 9.4, which is higher than Intercom's 9.0. Reviewers mention that the extensive and easily searchable articles in Vision Helpdesk help reduce the volume of support tickets by empowering users to find answers independently.
- Reviewers mention that while both products offer live chat features, Vision Helpdesk's live chat score of 9.3 is slightly lower than Intercom's 9.6. Users report that Intercom's live chat is more integrated with its messaging capabilities, providing a seamless experience for customer interactions.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Vision Helpdesk
Starter Help Desk - SaaS License
$12.00
1 Per Staff Per Month
Download Recurring License will cost $8 per staff per month billed annually.
Download One Time License will cost $200 per staff one time
- Multi Channel Help desk
- Ticket Management
- Knowledgebase Management
Free Trial
Fin by Intercom
Free Trial is available
Vision Helpdesk
Free Trial is available
Ratings
Meets Requirements
8.8
2,816
9.2
88
Ease of Use
8.9
2,846
9.0
88
Ease of Setup
8.4
1,456
8.7
82
Ease of Admin
8.6
1,304
9.1
74
Quality of Support
8.6
2,712
9.4
86
Has the product been a good partner in doing business?
8.8
1,301
9.5
73
Product Direction (% positive)
8.8
2,667
9.3
83
Features by Category
Ticket and Case Management
8.6
1100
|
Verified
9.4
69
|
Verified
8.8
1118
|
Verified
9.2
68
|
Verified
8.7
1095
|
Verified
8.9
65
|
Verified
8.6
1143
|
Verified
9.2
62
8.3
680
|
Verified
8.8
56
|
Verified
8.8
1136
|
Verified
9.0
64
|
Verified
8.8
1060
|
Verified
8.8
61
|
Verified
8.6
961
|
Verified
8.7
38
|
Verified
Generative AI
8.3
247
Not enough data
8.2
248
Not enough data
Agentic AI - Help Desk
7.8
60
Not enough data
8.2
61
Not enough data
7.9
61
Not enough data
Communication Channels
8.8
891
|
Verified
9.2
66
|
Verified
8.8
1090
|
Verified
9.3
61
|
Verified
9.4
1264
|
Verified
8.7
38
8.3
812
8.9
39
|
Verified
7.6
522
8.3
27
|
Verified
Platform
8.1
720
|
Verified
8.7
49
|
Verified
8.2
1267
|
Verified
8.4
57
|
Verified
8.7
823
|
Verified
9.1
57
|
Verified
8.6
788
|
Verified
8.8
40
|
Verified
8.1
1015
|
Verified
8.7
56
|
Verified
8.2
1017
|
Verified
9.1
58
|
Verified
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
84
Not enough data
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
596
Not enough data
8.8
586
Not enough data
9.0
586
Not enough data
8.8
556
Not enough data
8.6
478
Not enough data
Platform
9.5
611
Not enough data
8.9
581
Not enough data
8.8
578
Not enough data
8.7
561
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
582
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
140
Not enough data
Conversational Platform
8.7
1058
Not enough data
8.7
837
Not enough data
8.7
858
Not enough data
9.0
779
Not enough data
Support Automation
8.6
859
Not enough data
8.7
901
Not enough data
8.5
518
Not enough data
8.8
809
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
154
Not enough data
Customer Support
8.6
200
Not enough data
7.4
185
Not enough data
9.0
206
Not enough data
Automation
8.4
205
Not enough data
8.3
206
Not enough data
8.5
197
Not enough data
Artificial Intelligence
8.5
198
Not enough data
8.6
193
Not enough data
8.5
199
Not enough data
Generative AI
8.3
296
Not enough data
8.3
294
Not enough data
Feature Not Available
Not enough data
Communication
9.2
1441
|
Verified
9.2
11
8.9
1449
|
Verified
9.1
11
8.7
1191
|
Verified
8.8
11
9.1
1356
|
Verified
9.1
11
8.2
595
8.8
11
Internal Use
8.2
1267
|
Verified
8.4
57
|
Verified
8.7
1094
|
Verified
8.6
11
8.2
1043
|
Verified
9.1
11
8.7
1247
|
Verified
9.2
11
8.9
1319
|
Verified
9.4
11
8.6
1287
|
Verified
8.9
11
Generative AI
8.2
94
Not enough data
Self-Service Experience
8.9
652
9.4
24
8.9
651
9.2
24
Feature Not Available
9.1
22
8.2
490
9.1
15
8.4
535
9.5
16
Self-Service Platform
8.7
530
9.7
15
8.7
534
9.5
16
8.4
474
Feature Not Available
8.6
519
9.5
16
Agentic AI - Customer Self-Service
7.4
46
Not enough data
7.8
45
Not enough data
7.4
46
Not enough data
7.8
47
Not enough data
8.1
50
Not enough data
7.4
47
Not enough data
7.5
46
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Not enough data
Channels
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Not enough data
Insight
9.1(won by default)
86
Not enough data
9.2(won by default)
87
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Not enough data
Generative AI
Feature Not Available
Not enough data
7.2
16
Not enough data
Incident Management
Not enough data
8.6
22
Not enough data
8.4
22
Not enough data
9.0
25
Not enough data
8.6
21
Not enough data
8.5
18
Reporting
Not enough data
8.2
23
Not enough data
7.9
23
Not enough data
8.3
17
Access & Usability
Not enough data
7.9
18
Not enough data
8.7
22
Not enough data
8.6
15
Not enough data
8.7
18
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.6
167
Not enough data
7.9
165
Not enough data
7.7
164
Not enough data
8.5
163
Not enough data
8.0
159
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.4
157
Not enough data
7.9
158
Not enough data
7.9
159
Not enough data
8.3
158
Not enough data
Automation
8.1
160
Not enough data
7.9
158
Not enough data
7.2
154
Not enough data
Autonomy
7.5
161
Not enough data
7.7
161
Not enough data
7.2
157
Not enough data
7.6
160
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Vision Helpdesk are categorized as Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Chatbots, and Social Customer Service
Vision Helpdesk is categorized as Service Desk
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Vision Helpdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.4%
Non-Profit Organization Management
18.3%
Information Technology and Services
9.7%
Internet
6.5%
Education Management
5.4%
Computer Software
5.4%
Other
54.8%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
How would you automate your current helpdesk system?
1 Comment
Official Response from Vision Helpdesk
Here is how it goes, In order to leverage the Automation and Workflow modules pls go through the webinar
https://www.youtube.com/watch?v=vdOJ_CH7glk...Read more
Vision Helpdesk has no more discussions with answers
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