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At a Glance
Market Segments
Small-Business (58.7% of reviews)
Small-Business (88.3% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
$12.00 1 User Per Month
Fin by Intercom
Star Rating
(3,688)4.5 out of 5
Market Segments
Small-Business (58.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansVEED
Star Rating
(1,669)4.6 out of 5
Market Segments
Small-Business (88.3% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 1 User Per Month
Browse all 3 pricing plansFin by Intercom vs VEED
When assessing the two solutions, reviewers found VEED easier to use, set up, and administer. Reviewers also preferred doing business with VEED overall.
- Fin by Intercom and VEED both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that Fin by Intercom is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of VEED over Fin by Intercom.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
VEED
Lite
$12.00
1 User Per Month
For individuals who want to create stunning, high-quality videos.
- Unlimited watermark removal
- Auto-generate subtitles (144 hr/yr)
- Simple Brand Kit with your fonts & colors
Free Trial
Fin by Intercom
Free Trial is available
VEED
Free Trial is available
Ratings
Meets Requirements
8.8
2,816
8.8
1,507
Ease of Use
8.9
2,846
9.1
1,539
Ease of Setup
8.4
1,456
9.3
1,170
Ease of Admin
8.6
1,304
9.2
304
Quality of Support
8.6
2,712
8.4
1,030
Has the product been a good partner in doing business?
8.8
1,301
9.0
294
Product Direction (% positive)
8.8
2,667
9.4
1,513
Features by Category
Ticket and Case Management
8.6
1100
|
Verified
Not enough data
8.8
1118
|
Verified
Not enough data
8.7
1095
|
Verified
Not enough data
8.6
1143
|
Verified
Not enough data
8.3
680
|
Verified
Not enough data
8.8
1136
|
Verified
Not enough data
8.8
1060
|
Verified
Not enough data
8.6
961
|
Verified
Not enough data
Generative AI
8.3
247
Not enough data
8.2
248
Not enough data
Agentic AI - Help Desk
7.8
60
Not enough data
8.2
61
Not enough data
7.9
61
Not enough data
Communication Channels
8.8
891
|
Verified
Not enough data
8.8
1090
|
Verified
Not enough data
9.4
1264
|
Verified
Not enough data
8.3
812
Not enough data
7.6
522
Not enough data
Platform
8.1
720
|
Verified
Not enough data
8.2
1267
|
Verified
Not enough data
8.7
823
|
Verified
Not enough data
8.6
788
|
Verified
Not enough data
8.1
1015
|
Verified
Not enough data
8.2
1017
|
Verified
Not enough data
Content Creation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Logistics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
84
Not enough data
Platform Basics
Not enough data
8.8
277
Not enough data
8.9
280
Not enough data
7.8
270
Platform Content
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.8
276
Platform Additional Functionality
Not enough data
8.4
274
Not enough data
7.9
271
Agentic AI - Screen and Video Capture
Not enough data
7.5
22
Platform Basics
Not enough data
8.2
284
Not enough data
8.4
281
Not enough data
9.1
289
Platform Content
Not enough data
7.6
270
Not enough data
7.9
277
Not enough data
7.9
277
Not enough data
8.5
279
Platform Additional Functionality
Not enough data
7.5
270
Not enough data
7.7
268
Not enough data
8.3
269
Generative AI
Not enough data
8.2
253
Not enough data
Feature Not Available
Not enough data
7.9
255
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
253
Not enough data
Feature Not Available
Customization
Not enough data
Not enough data
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
6.7
5
Not enough data
7.7
5
Not enough data
7.3
5
Not enough data
7.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Video CMS
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Speech Output
Not enough data
8.6
337
Not enough data
Feature Not Available
Not enough data
8.4
335
Not enough data
Feature Not Available
Not enough data
7.7
322
Not enough data
7.1
326
Not enough data
7.5
322
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audio Format
Not enough data
7.8
322
Not enough data
8.1
319
Not enough data
8.1
320
Not enough data
Not enough data
Generative AI
Not enough data
8.5
298
Not enough data
Not enough data
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
596
Not enough data
8.8
586
Not enough data
9.0
586
Not enough data
8.8
556
Not enough data
8.6
478
Not enough data
Platform
9.5
611
Not enough data
8.9
581
Not enough data
8.8
578
Not enough data
8.7
561
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
582
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
140
Not enough data
Video Creation
Not enough data
8.3
33
Not enough data
9.1
33
Not enough data
9.1
32
Not enough data
Feature Not Available
Not enough data
8.1
31
Software Delivery
Not enough data
7.5
32
Not enough data
Feature Not Available
Not enough data
6.7
30
Analytics
Not enough data
6.2
30
Not enough data
6.3
30
Not enough data
6.2
28
Generative AI
Not enough data
6.5
24
Not enough data
6.3
23
Not enough data
7.1
25
Not enough data
6.7
23
Agentic AI - Video Email
Not enough data
9.0
5
Conversational Platform
8.7
1058
Not enough data
8.7
837
Not enough data
8.7
858
Not enough data
9.0
779
Not enough data
Support Automation
8.6
859
Not enough data
8.7
901
Not enough data
8.5
518
Not enough data
8.8
809
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
154
Not enough data
Platform Features
Not enough data
8.0
87
Not enough data
7.7
87
Not enough data
8.1
85
Not enough data
7.7
84
Not enough data
8.0
85
Not enough data
7.5
86
Organization
Not enough data
7.7
79
Not enough data
7.9
79
Not enough data
7.9
79
Customization
Not enough data
7.3
76
Not enough data
7.4
75
Not enough data
7.0
74
Analytics
Not enough data
6.8
71
Not enough data
6.7
72
Not enough data
6.8
71
Editing
Not enough data
8.0
914
Not enough data
8.8
934
Not enough data
8.3
929
Not enough data
7.9
900
Not enough data
8.3
908
Not enough data
8.6
933
Not enough data
8.9
929
Platform
Not enough data
8.6
896
Not enough data
8.8
916
Not enough data
8.0
867
Generative AI
Not enough data
7.8
859
Not enough data
7.7
841
Agentic AI - Video Editing
Not enough data
7.2
197
Not enough data
7.0
190
Not enough data
7.1
191
Not enough data
6.9
192
Audio
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Video
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Image
Not enough data
Not enough data
Not enough data
Not enough data
Text
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
8.6
200
Not enough data
7.4
185
Not enough data
9.0
206
Not enough data
Automation
8.4
205
Not enough data
8.3
206
Not enough data
8.5
197
Not enough data
Artificial Intelligence
8.5
198
Not enough data
8.6
193
Not enough data
8.5
199
Not enough data
Planning
Not enough data
6.8
617
Publishing
Not enough data
7.8
631
Social Media
Not enough data
8.0
621
Planning
Not enough data
6.6
662
Generative AI
Not enough data
7.9
622
Not enough data
7.8
613
Not enough data
7.5
606
Not enough data
7.1
610
Not enough data
7.3
610
Agentic AI - Content Creation
Not enough data
6.8
125
Not enough data
6.8
124
Not enough data
7.0
122
Not enough data
7.0
121
Not enough data
6.9
122
Not enough data
6.7
120
Not enough data
6.9
122
Generative AI
8.3
296
Not enough data
8.3
294
Not enough data
Feature Not Available
Not enough data
Communication
9.2
1441
|
Verified
Not enough data
8.9
1449
|
Verified
Not enough data
8.7
1191
|
Verified
Not enough data
9.1
1356
|
Verified
Not enough data
8.2
595
Not enough data
Internal Use
8.2
1267
|
Verified
Not enough data
8.7
1094
|
Verified
Not enough data
8.2
1043
|
Verified
Not enough data
8.7
1247
|
Verified
Not enough data
8.9
1319
|
Verified
Not enough data
8.6
1287
|
Verified
Not enough data
Generative AI
8.2
94
Not enough data
Self-Service Experience
8.9
652
Not enough data
8.9
651
Not enough data
Feature Not Available
Not enough data
8.2
490
Not enough data
8.4
535
Not enough data
Self-Service Platform
8.7
530
Not enough data
8.7
534
Not enough data
8.4
474
Not enough data
8.6
519
Not enough data
Agentic AI - Customer Self-Service
7.4
46
Not enough data
7.8
45
Not enough data
7.4
46
Not enough data
7.8
47
Not enough data
8.1
50
Not enough data
7.4
47
Not enough data
7.5
46
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Not enough data
Channels
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Not enough data
Insight
9.1(won by default)
86
Not enough data
9.2(won by default)
87
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Not enough data
Generative AI
Feature Not Available
Not enough data
7.2
16
Not enough data
Video Creation - AI Video Generation
Not enough data
8.5
378
Not enough data
8.4
370
Not enough data
7.9
362
Not enough data
8.5
370
Not enough data
7.6
357
Not enough data
7.6
361
Generative AI - AI Video Generation
Not enough data
7.9
364
Editing - AI Video Generation
Not enough data
8.4
376
Not enough data
8.8
374
Storage & Management - AI Video Generation
Not enough data
8.8
378
Not enough data
8.5
366
Not enough data
Feature Not Available
Not enough data
8.4
365
Video creation - Video Content Creation
Not enough data
7.9
595
Not enough data
8.7
616
Not enough data
8.0
598
Not enough data
7.7
591
Not enough data
7.8
591
Not enough data
8.1
586
Not enough data
8.0
583
Not enough data
7.9
586
Not enough data
8.4
590
Distribution - Video Content Creation
Not enough data
Feature Not Available
Not enough data
7.9
570
Not enough data
8.8
602
Analytics - Video Content Creation
Not enough data
Feature Not Available
Not enough data
7.4
562
Training & Support - Video Content Creation
Not enough data
Feature Not Available
Not enough data
7.9
580
Integrations - Video Content Creation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Other - Video Content Creation
Not enough data
7.8
575
Not enough data
7.7
570
Agentic AI - Video Content Creation
Not enough data
6.9
87
Not enough data
7.0
86
Voice cloning - Voice Dubbing
Not enough data
8.2
55
Not enough data
8.1
54
Not enough data
Feature Not Available
Agentic AI - Video Translation
Not enough data
8.7
15
Not enough data
8.9
14
Real-time preview - Voice Dubbing
Not enough data
7.9
52
Security and Privacy - Voice Dubbing
Not enough data
8.3
52
Not enough data
8.2
53
Output - Voice Dubbing
Not enough data
7.9
52
Not enough data
8.5
53
Not enough data
8.3
55
Text to Video Generation
Not enough data
9.2
16
Emotion and Gesture control
Not enough data
8.3
16
Real-time rendering
Not enough data
8.3
15
Live streaming
Not enough data
7.0
14
Script-based automation
Not enough data
8.6
16
Video Creation
Not enough data
8.3
16
Not enough data
7.8
15
Not enough data
8.3
15
Not enough data
7.9
15
Not enough data
8.8
16
Not enough data
9.0
16
Generative AI
Not enough data
8.1
16
Editing
Not enough data
8.8
16
Not enough data
9.0
15
Storage & Management
Not enough data
8.1
15
Not enough data
8.2
16
Not enough data
7.8
15
Not enough data
9.2
15
Customer Query Resolution - AI Customer Support Agents
7.6
167
Not enough data
7.9
165
Not enough data
7.7
164
Not enough data
8.5
163
Not enough data
8.0
159
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.4
157
Not enough data
7.9
158
Not enough data
7.9
159
Not enough data
8.3
158
Not enough data
Automation
8.1
160
Not enough data
7.9
158
Not enough data
7.2
154
Not enough data
Autonomy
7.5
161
Not enough data
7.7
161
Not enough data
7.2
157
Not enough data
7.6
160
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and VEED share no categories
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Chatbots, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
VEED
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.4%
Marketing and Advertising
14.7%
Computer Software
5.7%
Health, Wellness and Fitness
5.3%
Consulting
5.1%
Information Technology and Services
4.7%
Other
64.6%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Is VEED good for editing?
5 Comments
PT
For basic editing it will do. It offers txt-to-speech, stock assets, transitions
If you are a professional I my opinion you would expect additional features...Read more
What can VEED do?
1 Comment
BW
VEED is an online video editor. Specialising in marketing and training videos it's built for speed, ease of use and collaboration. Key features include...Read more
What are the features of video editing software?
1 Comment
BW
Tools such as VEED.io let you edit videos online. For a full list of features visit VEED's website at www.veed.io. But as a summary VEED offers all the...Read more
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