Introducing G2.ai, the future of software buying.Try now
Compare Fin by Intercom and Twixor 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
LiveChat
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Aissist.io
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Ada
Visit Website
At a Glance
Market Segments
Small-Business (58.7% of reviews)
Small-Business (52.6% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
No pricing available
Fin by Intercom
Star Rating
(3,672)4.5 out of 5
Market Segments
Small-Business (58.7% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansTwixor
Star Rating
(86)4.9 out of 5
Market Segments
Small-Business (52.6% of reviews)
Entry-Level Pricing
No pricing available
Learn more about TwixorSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Twixor excels in Ease of Use with a score of 9.7 compared to Intercom's 8.9. Reviewers mention that Twixor's intuitive interface allows for quicker onboarding and less training time for new users.
- Reviewers mention that Twixor outperforms Intercom in Quality of Support, scoring 9.6 against Intercom's 8.7. Users on G2 highlight Twixor's responsive customer service and comprehensive support documentation as key advantages.
- Users say that Twixor's AI capabilities are superior, with a score of 9.5 compared to Intercom's 8.1. Reviewers mention that Twixor's advanced Natural Language Understanding (NLU) and adaptive responses enhance customer interactions significantly.
- G2 users report that Twixor's Customization options are more robust, scoring 9.8 versus Intercom's 8.3. Reviewers highlight Twixor's flexible templates and extensive API integrations as standout features that allow for tailored solutions.
- Users on G2 mention that Twixor's Customer Interaction Automation features are highly effective, scoring 9.8 compared to Intercom's 9.1. Reviewers say that Twixor's automation capabilities streamline workflows and improve response times.
- Reviewers mention that Twixor shines in the area of Live Chat, scoring 9.7 against Intercom's 9.3. Users report that Twixor's chat functionality is seamless and integrates well with other communication channels, enhancing overall customer engagement.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Twixor
No pricing availableFree Trial
Fin by Intercom
Free Trial is available
Twixor
No trial information availableRatings
Meets Requirements
8.8
2,809
9.4
73
Ease of Use
8.9
2,839
9.5
74
Ease of Setup
8.4
1,451
9.7
57
Ease of Admin
8.6
1,302
9.2
23
Quality of Support
8.6
2,705
9.6
73
Has the product been a good partner in doing business?
8.8
1,299
9.5
23
Product Direction (% positive)
8.8
2,660
9.8
75
Features by Category
Ticket and Case Management
8.6
1098
|
Verified
Not enough data
8.8
1116
|
Verified
Not enough data
8.7
1093
|
Verified
Not enough data
8.6
1141
|
Verified
Not enough data
8.3
678
|
Verified
Not enough data
8.8
1134
|
Verified
Not enough data
8.8
1058
|
Verified
Not enough data
8.6
959
|
Verified
Not enough data
Generative AI
8.3
245
Not enough data
8.2
246
Not enough data
Agentic AI - Help Desk
7.8
58
Not enough data
8.3
59
Not enough data
7.9
59
Not enough data
Communication Channels
8.8
889
|
Verified
Not enough data
8.8
1088
|
Verified
Not enough data
9.4
1262
|
Verified
Not enough data
8.3
810
Not enough data
7.6
520
Not enough data
Platform
8.1
718
|
Verified
Not enough data
8.2
1265
|
Verified
9.6
35
8.7
821
|
Verified
Not enough data
8.6
786
|
Verified
Not enough data
8.1
1013
|
Verified
Not enough data
8.2
1015
|
Verified
Not enough data
Messenger
8.8
383
|
Verified
9.3
38
8.1
363
|
Verified
9.5
38
9.3
478
|
Verified
9.6
38
8.5
327
|
Verified
9.6
38
Channels
8.0
293
|
Verified
9.3
38
9.0
438
|
Verified
9.0
36
7.9
207
|
Verified
9.3
37
7.3
121
9.2
37
8.1
229
|
Verified
8.8
29
Customers
8.8
428
|
Verified
9.3
37
8.6
432
|
Verified
9.3
36
8.2
436
|
Verified
9.4
37
8.3
387
|
Verified
9.4
36
8.2
379
|
Verified
9.5
37
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
84
Not enough data
Digital Workflows
Not enough data
9.8
26
Not enough data
9.7
26
Not enough data
9.6
26
Forms
Not enough data
9.6
26
Not enough data
9.6
26
Not enough data
9.6
26
Automation
Not enough data
9.9
26
Not enough data
9.9
25
Not enough data
9.8
26
Not enough data
9.5
26
Agentic AI - Digital Process Automation (DPA)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
9.1
84
9.6
31
9.0
86
9.7
31
9.0
83
9.5
31
Automation - AI Agents
7.7
61
9.6
12
8.7
63
9.4
12
Feature Not Available
9.9
12
8.1
63
9.7
12
8.7
63
9.4
12
Platform
9.1
81
9.4
30
8.8
82
9.7
31
9.1
83
9.6
31
Autonomy - AI Agents
8.4
64
9.9
12
8.6
64
9.9
12
8.4
63
9.9
12
8.7
66
9.6
12
Generative AI
Feature Not Available
Feature Not Available
8.8
50
Feature Not Available
Responses
8.8
596
9.6
38
8.8
586
9.5
38
9.0
586
9.6
38
8.8
556
9.5
36
8.6
478
9.5
37
Platform
9.5
611
9.6
37
8.9
581
9.4
37
8.8
577
9.1
37
8.7
561
9.6
37
8.2
419
9.0
36
8.9
528
9.5
38
8.8
582
9.3
38
Generative AI
Feature Not Available
8.9
24
8.4
140
9.0
24
Conversational Platform
8.7
1056
Not enough data
8.7
836
Not enough data
8.8
856
Not enough data
9.0
777
Not enough data
Support Automation
8.7
858
Not enough data
8.7
900
Not enough data
8.5
517
Not enough data
8.8
807
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
154
Not enough data
Customer Support
8.6
197
9.1
36
7.4
183
8.9
36
9.0
203
9.3
36
Automation
8.4
202
9.6
36
8.3
204
9.6
36
8.5
195
9.3
36
Artificial Intelligence
8.5
196
9.2
36
8.6
191
9.1
36
8.5
197
9.6
36
Generative AI
Not enough data
8.7
25
Not enough data
8.8
24
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.3
294
8.9
23
8.3
292
8.7
23
Feature Not Available
9.1
23
Communication
9.2
1439
|
Verified
9.2
34
8.9
1447
|
Verified
9.3
35
8.7
1189
|
Verified
8.4
34
9.1
1354
|
Verified
9.0
35
8.2
593
8.4
31
Internal Use
8.2
1265
|
Verified
9.6
35
8.8
1092
|
Verified
9.3
35
8.2
1041
|
Verified
9.3
34
8.7
1245
|
Verified
9.1
33
8.9
1317
|
Verified
9.1
34
8.6
1285
|
Verified
9.2
34
Generative AI
8.2
94
8.8
23
Self-Service Experience
8.9
651
9.2
35
8.9
650
9.0
35
Feature Not Available
8.6
36
8.2
489
9.7
33
8.4
534
9.7
33
Self-Service Platform
8.7
529
9.6
34
8.7
533
9.8
33
8.4
472
9.5
33
8.6
518
9.6
33
Agentic AI - Customer Self-Service
7.3
45
Not enough data
7.7
44
Not enough data
7.3
45
Not enough data
7.8
46
Not enough data
8.0
49
Not enough data
7.4
46
Not enough data
7.4
45
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
88
Not enough data
9.0(won by default)
85
Not enough data
9.6(won by default)
88
Not enough data
Channels
9.4(won by default)
88
Not enough data
8.7(won by default)
87
Not enough data
9.5(won by default)
90
Not enough data
8.3(won by default)
80
Not enough data
8.8(won by default)
82
Not enough data
Insight
9.1(won by default)
85
Not enough data
9.1(won by default)
86
Not enough data
8.8(won by default)
82
Not enough data
9.3(won by default)
82
Not enough data
Generative AI
Feature Not Available
Not enough data
7.2
16
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.6
162
8.7
9
7.9
161
8.5
9
7.7
162
8.3
9
8.5
160
9.1
9
8.0
156
8.5
9
Customer Interaction Automation - AI Customer Support Agents
7.4
155
8.7
9
7.9
156
9.1
9
7.9
156
8.7
9
8.3
153
8.5
9
Automation
8.1
156
9.3
9
7.9
155
8.1
9
7.2
152
8.1
9
Autonomy
7.5
158
8.3
9
7.7
158
7.8
9
7.2
154
8.7
9
7.6
156
8.7
9
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Twixor are categorized as AI Customer Support Agents, Customer Service Automation, AI Agents For Business Operations, Conversational Marketing, Chatbots, Live Chat, and Customer Self-Service
Unique Categories
Fin by Intercom is categorized as Digital Customer Service Platforms, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Social Customer Service, and Help Desk
Twixor is categorized as Conversational Commerce Platforms, Digital Process Automation (DPA), and Bot Platforms
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twixor
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
5.0%
Marketing and Advertising
4.6%
Other
43.4%
Computer Software
23.7%
Information Technology and Services
21.1%
Events Services
10.5%
Banking
7.9%
Marketing and Advertising
6.6%
Other
30.3%
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Twixor has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
