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At a Glance
Market Segments
Small-Business (58.7% of reviews)
Small-Business (70.7% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
$8.50
Fin by Intercom
Star Rating
(3,685)4.5 out of 5
Market Segments
Small-Business (58.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansTeamwork Desk
Star Rating
(58)4.3 out of 5
Market Segments
Small-Business (70.7% of reviews)
Pros & Cons
Entry-Level Pricing
$8.50
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Intercom excels in its live chat functionality, scoring a remarkable 9.3, while Teamwork Desk also performs well but slightly lower at 9.0. Reviewers mention that Intercom's live chat is intuitive and integrates seamlessly with their workflows.
- Reviewers mention that Teamwork Desk shines in ticket response user experience, achieving a score of 8.8, which matches Intercom's score. However, users on G2 highlight that Teamwork Desk's ticket collaboration features are particularly strong, making it easier for teams to work together on customer issues.
- G2 users report that Intercom's automation capabilities, particularly in response automation, are rated at 8.5, which is lower than Teamwork Desk's impressive 9.1. Users say that Teamwork Desk's automation features help streamline repetitive tasks effectively, enhancing overall productivity.
- Users say that both platforms offer robust multi-channel coverage, but Teamwork Desk edges out with a score of 8.8 compared to Intercom's 8.8. Reviewers mention that Teamwork Desk's integration with email and social media channels is particularly well-received, allowing for a more cohesive customer support experience.
- Reviewers mention that Intercom's customer support quality is rated at 8.7, which is on par with Teamwork Desk. However, users report that Intercom's knowledge base is particularly comprehensive, providing users with a wealth of self-service resources.
- Users on G2 highlight that Teamwork Desk's entry-level price of $8.50 is significantly lower than Intercom's $39.00, making it a more accessible option for small businesses. Reviewers say that this pricing structure allows smaller teams to leverage powerful support tools without breaking the bank.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Teamwork Desk
Starter
$8.50
A ticket management tool for small teams who are just getting started
- 10 agents
- Teamwork Projects integration
- Unlimited inboxes
Free Trial
Fin by Intercom
Free Trial is available
Teamwork Desk
Free Trial is available
Ratings
Meets Requirements
8.8
2,816
8.9
50
Ease of Use
8.9
2,846
8.8
52
Ease of Setup
8.4
1,456
8.7
27
Ease of Admin
8.6
1,304
8.9
25
Quality of Support
8.6
2,712
8.7
48
Has the product been a good partner in doing business?
8.8
1,301
8.9
25
Product Direction (% positive)
8.8
2,667
9.1
52
Features by Category
Ticket and Case Management
8.6
1100
|
Verified
8.9
42
|
Verified
8.8
1118
|
Verified
8.8
43
|
Verified
8.7
1095
|
Verified
8.8
42
|
Verified
8.6
1143
|
Verified
9.0
40
|
Verified
8.3
680
|
Verified
Feature Not Available
8.8
1136
|
Verified
8.6
41
|
Verified
8.8
1060
|
Verified
8.9
40
|
Verified
8.6
961
|
Verified
8.8
23
|
Verified
Generative AI
8.3
247
Not enough data
8.2
248
Not enough data
Agentic AI - Help Desk
7.8
60
Not enough data
8.2
61
Not enough data
7.9
61
Not enough data
Communication Channels
8.8
891
|
Verified
8.5
32
|
Verified
8.8
1090
|
Verified
9.1
38
|
Verified
9.4
1264
|
Verified
6.0
8
8.3
812
5.6
6
7.6
522
Feature Not Available
Platform
8.1
720
|
Verified
8.2
16
|
Verified
8.2
1267
|
Verified
7.4
16
|
Verified
8.7
823
|
Verified
8.9
19
|
Verified
8.6
788
|
Verified
8.2
10
|
Verified
8.1
1015
|
Verified
7.6
31
|
Verified
8.2
1017
|
Verified
8.4
34
|
Verified
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
84
Not enough data
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
596
Not enough data
8.8
586
Not enough data
9.0
586
Not enough data
8.8
556
Not enough data
8.6
478
Not enough data
Platform
9.5
611
Not enough data
8.9
581
Not enough data
8.8
578
Not enough data
8.7
561
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
582
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
140
Not enough data
Conversational Platform
8.7
1058
Not enough data
8.7
837
Not enough data
8.7
858
Not enough data
9.0
779
Not enough data
Support Automation
8.6
859
Not enough data
8.7
901
Not enough data
8.5
518
Not enough data
8.8
809
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
154
Not enough data
Customer Support
8.6
200
Not enough data
7.4
185
Not enough data
9.0
206
Not enough data
Automation
8.4
205
Not enough data
8.3
206
Not enough data
8.5
197
Not enough data
Artificial Intelligence
8.5
198
Not enough data
8.6
193
Not enough data
8.5
199
Not enough data
Generative AI
8.3
296
Not enough data
8.3
294
Not enough data
Feature Not Available
Not enough data
Communication
9.2
1441
|
Verified
Not enough data
8.9
1449
|
Verified
Not enough data
8.7
1191
|
Verified
Not enough data
9.1
1356
|
Verified
Not enough data
8.2
595
Not enough data
Internal Use
8.2
1267
|
Verified
7.4
16
|
Verified
8.7
1094
|
Verified
Not enough data
8.2
1043
|
Verified
Not enough data
8.7
1247
|
Verified
Not enough data
8.9
1319
|
Verified
Not enough data
8.6
1287
|
Verified
Not enough data
Generative AI
8.2
94
Not enough data
Self-Service Experience
8.9
652
9.2
11
8.9
651
8.7
10
Feature Not Available
Feature Not Available
8.2
490
Not enough data
8.4
535
Not enough data
Self-Service Platform
8.7
530
Not enough data
8.7
534
Not enough data
8.4
474
Not enough data
8.6
519
Not enough data
Agentic AI - Customer Self-Service
7.4
46
Not enough data
7.8
45
Not enough data
7.4
46
Not enough data
7.8
47
Not enough data
8.1
50
Not enough data
7.4
47
Not enough data
7.5
46
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Not enough data
Channels
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Not enough data
Insight
9.1(won by default)
86
Not enough data
9.2(won by default)
87
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Not enough data
Generative AI
Feature Not Available
Not enough data
7.2
16
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.6
167
Not enough data
7.9
165
Not enough data
7.7
164
Not enough data
8.5
163
Not enough data
8.0
159
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.4
157
Not enough data
7.9
158
Not enough data
7.9
159
Not enough data
8.3
158
Not enough data
Automation
8.1
160
Not enough data
7.9
158
Not enough data
7.2
154
Not enough data
Autonomy
7.5
161
Not enough data
7.7
161
Not enough data
7.2
157
Not enough data
7.6
160
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Teamwork Desk are categorized as Help Desk and Customer Self-Service
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Chatbots, Social Customer Service, and Live Chat
Teamwork Desk has no unique categories
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Teamwork Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.4%
Marketing and Advertising
27.6%
Information Technology and Services
15.5%
Internet
8.6%
Computer Software
6.9%
Logistics and Supply Chain
5.2%
Other
36.2%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Teamwork Desk has no discussions with answers
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