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At a Glance
Market Segments
Small-Business (58.7% of reviews)
Small-Business (96.4% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
Free 999 agents Per Month
Fin by Intercom
Star Rating
(3,679)4.5 out of 5
Market Segments
Small-Business (58.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansSmartsupp
Star Rating
(991)4.7 out of 5
Market Segments
Small-Business (96.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free 999 agents Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that while both Fin by Intercom and Smartsupp offer robust live chat features, Fin by Intercom excels with a score of 9.3, as reviewers mention its seamless integration with other tools and the ability to handle multiple conversations efficiently. In contrast, Smartsupp scores slightly lower at 9.2, with users noting that it lacks some advanced functionalities.
- Reviewers mention that Smartsupp's ease of use is a standout feature, scoring 9.2 compared to Fin by Intercom's 8.9. Users appreciate Smartsupp's intuitive interface, which they say makes it easy for new team members to get up to speed quickly.
- G2 users highlight the superior setup experience with Smartsupp, scoring 9.1 against Fin by Intercom's 8.4. Users report that Smartsupp's straightforward onboarding process allows businesses to start using the software with minimal hassle.
- Reviewers mention that both products provide good support, but Smartsupp edges out with a score of 8.9 compared to Fin by Intercom's 8.6. Users appreciate Smartsupp's responsive customer service, often citing quick resolution times for their queries.
- Users on G2 report that Fin by Intercom shines in its AI capabilities, scoring 8.1, particularly with features like automated responses and intelligent routing. However, Smartsupp's AI features are perceived as less robust, scoring 7.8, with users mentioning a need for improvement in this area.
- Reviewers mention that both products offer customization options, but Smartsupp scores slightly higher at 8.7 compared to Fin by Intercom's 8.5. Users appreciate Smartsupp's flexibility in tailoring the chat interface to match their brand, which they say enhances customer engagement.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Smartsupp
FREE
Free
999 agents Per Month
Ideal for individuals enhancing website performance with Live Chat. This plan comes with unlimited number of agent seats.
- Live chat
- 50 conversations / month
- FB Messenger integration
Free Trial
Fin by Intercom
Free Trial is available
Smartsupp
Free Trial is available
Ratings
Meets Requirements
8.8
2,812
8.9
831
Ease of Use
8.9
2,842
9.2
858
Ease of Setup
8.4
1,454
9.1
754
Ease of Admin
8.6
1,303
9.0
662
Quality of Support
8.6
2,708
8.9
676
Has the product been a good partner in doing business?
8.8
1,300
9.0
604
Product Direction (% positive)
8.8
2,663
9.2
843
Features by Category
Ticket and Case Management
8.6
1099
|
Verified
Not enough data
8.8
1117
|
Verified
Not enough data
8.7
1094
|
Verified
Not enough data
8.6
1142
|
Verified
Not enough data
8.3
679
|
Verified
Not enough data
8.8
1135
|
Verified
Not enough data
8.8
1059
|
Verified
Not enough data
8.6
960
|
Verified
Not enough data
Generative AI
8.3
246
Not enough data
8.2
247
Not enough data
Agentic AI - Help Desk
7.7
59
Not enough data
8.2
60
Not enough data
7.9
60
Not enough data
Communication Channels
8.8
890
|
Verified
Not enough data
8.8
1089
|
Verified
Not enough data
9.4
1263
|
Verified
Not enough data
8.3
811
Not enough data
7.5
521
Not enough data
Platform
8.1
719
|
Verified
Not enough data
8.2
1266
|
Verified
8.8
559
8.7
822
|
Verified
Not enough data
8.6
787
|
Verified
Not enough data
8.1
1014
|
Verified
Not enough data
8.2
1016
|
Verified
Not enough data
Messenger
8.8
383
|
Verified
8.7
192
8.1
363
|
Verified
7.8
185
9.3
478
|
Verified
9.2
197
8.5
327
|
Verified
8.7
193
Channels
8.0
293
|
Verified
8.0
177
9.0
438
|
Verified
9.0
184
7.9
207
|
Verified
7.5
166
7.3
121
7.0
167
8.1
229
|
Verified
7.5
164
Customers
8.8
428
|
Verified
8.3
173
8.6
432
|
Verified
8.3
174
8.2
436
|
Verified
8.2
176
8.3
387
|
Verified
8.2
168
8.2
379
|
Verified
8.2
177
Agentic AI - Conversational Marketing
Not enough data
8.3
10
Not enough data
8.3
9
Not enough data
8.3
10
Not enough data
8.0
9
Not enough data
8.5
9
Not enough data
8.5
9
Not enough data
8.9
9
Lead Facilitation
Not enough data
8.6
128
Not enough data
8.3
126
Not enough data
8.1
125
Not enough data
7.7
124
Organization
Not enough data
8.1
118
Not enough data
8.2
118
Not enough data
8.0
115
Performance Analysis
Not enough data
7.8
117
Not enough data
8.0
118
Sales Analysis
Not enough data
7.9
116
Not enough data
7.7
112
Generative AI
Not enough data
8.4
70
Not enough data
8.4
71
Agentic AI - AI Sales Assistant
Not enough data
8.3
24
Not enough data
8.3
22
Not enough data
7.9
23
Not enough data
8.1
24
Not enough data
8.3
24
Not enough data
8.3
25
Not enough data
8.2
24
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
84
Not enough data
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
83
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
596
8.6
336
8.8
586
8.7
335
9.0
586
8.7
328
8.8
556
8.6
330
8.6
478
Feature Not Available
Platform
9.5
611
9.1
336
8.9
581
8.8
328
8.8
577
8.7
321
8.7
561
8.6
319
8.2
419
8.0
298
8.9
528
8.5
312
8.8
582
8.7
317
Generative AI
Feature Not Available
8.0
278
8.4
140
Feature Not Available
Conversational Platform
8.7
1057
Not enough data
8.7
837
Not enough data
8.7
857
Not enough data
9.0
778
Not enough data
Support Automation
8.6
859
Not enough data
8.7
901
Not enough data
8.5
518
Not enough data
8.8
808
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
154
Not enough data
Customer Support
8.6
198
8.6
163
7.4
184
8.0
161
9.0
204
8.2
159
Automation
8.4
203
8.3
156
8.3
205
8.5
153
8.5
196
8.4
155
Artificial Intelligence
8.5
197
8.3
152
8.6
192
8.3
156
8.5
198
8.2
152
Generative AI
8.3
295
Feature Not Available
8.3
293
Feature Not Available
Feature Not Available
Feature Not Available
Communication
9.2
1440
|
Verified
9.1
578
8.9
1448
|
Verified
8.9
579
8.7
1190
|
Verified
Feature Not Available
9.1
1355
|
Verified
9.0
556
8.2
594
Feature Not Available
Internal Use
8.2
1266
|
Verified
8.8
559
8.7
1093
|
Verified
8.7
562
8.2
1042
|
Verified
Feature Not Available
8.7
1246
|
Verified
Feature Not Available
8.9
1318
|
Verified
8.6
547
8.6
1286
|
Verified
Feature Not Available
Generative AI
8.2
94
Not enough data
Self-Service Experience
8.9
651
Not enough data
8.9
650
Not enough data
Feature Not Available
Not enough data
8.2
489
Not enough data
8.4
534
Not enough data
Self-Service Platform
8.7
529
Not enough data
8.7
533
Not enough data
8.4
472
Not enough data
8.6
518
Not enough data
Agentic AI - Customer Self-Service
7.3
45
Not enough data
7.7
44
Not enough data
7.3
45
Not enough data
7.8
46
Not enough data
8.0
49
Not enough data
7.4
46
Not enough data
7.4
45
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
88
Not enough data
9.0(won by default)
85
Not enough data
9.6(won by default)
88
Not enough data
Channels
9.4(won by default)
88
Not enough data
8.7(won by default)
87
Not enough data
9.5(won by default)
90
Not enough data
8.3(won by default)
80
Not enough data
8.8(won by default)
82
Not enough data
Insight
9.1(won by default)
85
Not enough data
9.1(won by default)
86
Not enough data
8.8(won by default)
82
Not enough data
9.3(won by default)
82
Not enough data
Generative AI
Feature Not Available
Not enough data
7.2
16
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.6
165
Not enough data
7.9
163
Not enough data
7.7
163
Not enough data
8.5
162
Not enough data
8.0
158
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.4
156
Not enough data
7.9
157
Not enough data
7.9
158
Not enough data
8.3
155
Not enough data
Automation
8.1
158
Not enough data
7.9
156
Not enough data
7.1
153
Not enough data
Autonomy
7.5
160
Not enough data
7.7
160
Not enough data
7.2
156
Not enough data
7.6
158
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Smartsupp are categorized as Customer Service Automation, Conversational Marketing, Chatbots, and Live Chat
Unique Categories
Smartsupp is categorized as AI Sales Assistant
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Smartsupp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.4%
Retail
7.3%
Apparel & Fashion
4.3%
Consumer Goods
4.0%
Health, Wellness and Fitness
3.5%
Automotive
3.5%
Other
77.4%
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Smartsupp has no more discussions with answers
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