Compare Fin by Intercom and Smartsupp 
At a Glance
Market Segments
Small-Business (58.5% of reviews)
Small-Business (96.3% of reviews)
Entry-Level Pricing
$0.99 1 Outcome
Free 1 operator Per Month
Fin by Intercom
Star Rating
(3,815)4.5 out of 5
Market Segments
Small-Business (58.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Outcome
Free Trial is available
Browse all 4 pricing plansSmartsupp
Star Rating
(1,035)4.7 out of 5
Market Segments
Small-Business (96.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free 1 operator Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in providing a clean and intuitive interface, which many users find aligns well with the start-up vibe. This user-friendly design is complemented by its robust functionality across various support options, making it a versatile choice for customer service.
- Users say that Smartsupp stands out for its straightforward setup process, allowing teams to quickly engage with website visitors in real time. The clarity of its interface helps users stay organized, making it easy to follow up on incoming messages without feeling overwhelmed.
- Reviewers mention that Fin by Intercom's AI capabilities are particularly impressive, with users highlighting its ability to pull content from articles and previous responses. This feature ensures that customers receive accurate and up-to-date answers, significantly enhancing the support experience.
- According to verified reviews, Smartsupp is praised for its ease of use, with many users appreciating the automated message routines that help streamline communication. This simplicity allows teams to maintain effective conversations without extensive training or technical knowledge.
- G2 reviewers report that while Fin by Intercom has a slightly lower star rating, it compensates with a higher overall G2 Score, indicating greater user satisfaction across various metrics. Users appreciate the detailed information and screenshots that Fin provides, which helps resolve customer inquiries more efficiently.
- Users say that both products have their strengths, but Smartsupp's higher ease of use and setup scores suggest it may be better suited for smaller businesses or teams looking for a quick and uncomplicated solution, while Fin by Intercom offers more advanced features for those needing comprehensive support tools.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Outcome
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Smartsupp
FREE
Free
1 operator Per Month
Ideal for individuals enhancing website performance with Live Chat.
- Live chat, WhatsApp, Messenger
- 1 operator
- 25 conversations / month
Free Trial
Fin by Intercom
Free Trial is available
Smartsupp
Free Trial is available
Ratings
Meets Requirements
8.7
2,877
8.9
863
Ease of Use
8.9
2,907
9.2
891
Ease of Setup
8.4
1,510
9.1
787
Ease of Admin
8.6
1,340
9.0
689
Quality of Support
8.6
2,773
8.9
702
Has the product been a good partner in doing business?
8.8
1,336
9.0
628
Product Direction (% positive)
8.8
2,728
9.2
875
Features by Category
Ticket and Case Management
8.6
1102
|
Verified
Not enough data
8.8
1122
|
Verified
Not enough data
8.7
1100
|
Verified
Not enough data
8.6
1151
|
Verified
Not enough data
8.3
681
|
Verified
Not enough data
8.8
1138
|
Verified
Not enough data
8.8
1063
|
Verified
Not enough data
8.6
964
|
Verified
Not enough data
Generative AI
8.3
249
Not enough data
8.2
249
Not enough data
Agentic AI - Help Desk
7.8
62
Not enough data
8.3
62
Not enough data
7.9
62
Not enough data
Communication Channels
8.8
894
|
Verified
Not enough data
8.8
1093
|
Verified
Not enough data
9.4
1269
|
Verified
Not enough data
8.3
812
Not enough data
7.6
523
Not enough data
Platform
8.1
722
|
Verified
Not enough data
8.2
1270
|
Verified
8.8
564
8.7
826
|
Verified
Not enough data
8.7
791
|
Verified
Not enough data
8.1
1018
|
Verified
Not enough data
8.2
1019
|
Verified
Not enough data
Messenger
8.8
383
|
Verified
8.7
193
8.1
363
|
Verified
7.8
185
9.3
478
|
Verified
9.2
201
8.5
327
|
Verified
8.7
194
Channels
8.0
293
|
Verified
8.0
177
9.0
438
|
Verified
9.0
187
7.9
207
|
Verified
7.5
166
7.3
121
7.0
167
8.1
229
|
Verified
7.5
164
Customers
8.8
428
|
Verified
8.3
174
8.6
432
|
Verified
8.3
175
8.2
436
|
Verified
8.3
178
8.3
387
|
Verified
8.2
169
8.2
379
|
Verified
8.2
177
Agentic AI - Conversational Marketing
Not enough data
8.3
10
Not enough data
8.3
9
Not enough data
8.3
10
Not enough data
8.0
9
Not enough data
8.5
9
Not enough data
8.7
10
Not enough data
8.9
9
Lead Facilitation
Not enough data
8.7
131
Not enough data
8.3
126
Not enough data
8.1
125
Not enough data
7.7
124
Organization
Not enough data
8.1
118
Not enough data
8.2
118
Not enough data
8.0
117
Performance Analysis
Not enough data
7.8
117
Not enough data
8.0
118
Sales Analysis
Not enough data
7.9
116
Not enough data
7.7
112
Generative AI
Not enough data
8.4
71
Not enough data
8.4
71
Agentic AI - AI Sales Assistant
Not enough data
8.3
24
Not enough data
8.3
22
Not enough data
7.9
23
Not enough data
8.1
24
Not enough data
8.3
24
Not enough data
8.3
26
Not enough data
8.3
25
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.8
229
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
85
Not enough data
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.5
65
Not enough data
8.6
65
Not enough data
8.4
64
Not enough data
8.7
67
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
597
8.6
339
8.8
587
8.7
336
9.0
589
8.7
330
8.8
558
8.6
331
8.6
478
Feature Not Available
Platform
9.5
616
9.1
343
8.9
584
8.8
332
8.8
579
8.7
322
8.7
564
8.6
321
8.2
419
8.0
299
8.9
528
8.6
313
8.8
583
8.7
318
Generative AI
Feature Not Available
8.0
278
8.4
142
Feature Not Available
Conversational Platform
8.7
1058
Not enough data
8.7
839
Not enough data
8.7
858
Not enough data
9.0
779
Not enough data
Support Automation
8.6
859
Not enough data
8.7
901
Not enough data
8.5
519
Not enough data
8.8
813
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
155
Not enough data
Customer Support
8.6
202
8.6
163
7.4
185
8.0
161
9.0
214
8.2
159
Automation
8.4
211
8.3
157
8.3
208
8.5
155
8.5
198
8.4
156
Artificial Intelligence
8.5
201
8.3
152
8.6
193
8.4
157
8.5
204
8.2
153
Generative AI
8.3
297
Feature Not Available
8.3
295
Feature Not Available
Feature Not Available
Feature Not Available
Communication
9.2
1443
|
Verified
9.2
598
8.9
1451
|
Verified
9.0
591
8.7
1192
|
Verified
Feature Not Available
9.1
1358
|
Verified
9.0
562
8.2
595
Feature Not Available
Internal Use
8.2
1270
|
Verified
8.8
564
8.7
1095
|
Verified
8.7
565
8.2
1043
|
Verified
Feature Not Available
8.7
1251
|
Verified
Feature Not Available
8.9
1321
|
Verified
8.6
550
8.6
1289
|
Verified
Feature Not Available
Generative AI
8.2
94
Not enough data
Self-Service Experience
9.0
657
Not enough data
8.9
653
Not enough data
Feature Not Available
Not enough data
8.2
491
Not enough data
8.4
536
Not enough data
Self-Service Platform
8.7
532
Not enough data
8.8
540
Not enough data
8.4
482
Not enough data
8.6
524
Not enough data
Agentic AI - Customer Self-Service
7.4
47
Not enough data
7.9
47
Not enough data
7.4
47
Not enough data
7.9
49
Not enough data
8.1
51
Not enough data
7.5
48
Not enough data
7.5
47
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Not enough data
Channels
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Not enough data
Insight
9.1(won by default)
86
Not enough data
9.2(won by default)
88
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Not enough data
Generative AI
Feature Not Available
Not enough data
7.4
17
Not enough data
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.8
190
Not enough data
7.9
195
Not enough data
7.8
167
Not enough data
8.5
188
Not enough data
8.0
161
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.5
158
Not enough data
7.9
160
Not enough data
7.9
170
Not enough data
8.5
186
Not enough data
Automation
8.3
190
Not enough data
8.0
163
Not enough data
7.2
156
Not enough data
Autonomy
7.6
162
Not enough data
7.7
163
Not enough data
7.2
160
Not enough data
7.7
166
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Smartsupp are categorized as Customer Service Automation, Conversational Marketing, Chatbots, and Live Chat
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Social Customer Service, Help Desk, Customer Self-Service, and Conversational Interface Agents
Smartsupp is categorized as AI Sales Assistant
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Smartsupp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.5%
Information Technology and Services
13.2%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Retail
7.2%
Apparel & Fashion
4.1%
Consumer Goods
3.9%
Health, Wellness and Fitness
3.7%
Automotive
3.5%
Other
77.4%
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Smartsupp has no more discussions with answers
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