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At a Glance
Market Segments
Small-Business (58.7% of reviews)
Mid-Market (42.3% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
Free Trial
Fin by Intercom
Star Rating
(3,672)4.5 out of 5
Market Segments
Small-Business (58.7% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansSimilarweb
Star Rating
(1,006)4.5 out of 5
Market Segments
Mid-Market (42.3% of reviews)
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 5 pricing plansFin by Intercom vs Similarweb
When assessing the two solutions, reviewers found Fin by Intercom easier to use and do business with overall. However, reviewers felt that Similarweb is easier to set up. Both products were equally easy to administer.
- Reviewers felt that Fin by Intercom meets the needs of their business better than Similarweb.
- When comparing quality of ongoing product support, reviewers felt that Similarweb is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Similarweb over Fin by Intercom.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Similarweb
Free trial
Free Trial
Ideal for Individual marketers who want to have basic data about their competitors.
- Basic Traffic Overview
Free Trial
Fin by Intercom
Free Trial is available
Similarweb
Free Trial is available
Ratings
Meets Requirements
8.8
2,809
8.5
825
Ease of Use
8.9
2,839
8.6
833
Ease of Setup
8.4
1,451
8.7
336
Ease of Admin
8.6
1,302
8.6
268
Quality of Support
8.6
2,705
8.7
733
Has the product been a good partner in doing business?
8.8
1,299
8.7
273
Product Direction (% positive)
8.8
2,660
8.9
787
Features by Category
Ticket and Case Management
8.6
1098
|
Verified
Not enough data
8.8
1116
|
Verified
Not enough data
8.7
1093
|
Verified
Not enough data
8.6
1141
|
Verified
Not enough data
8.3
678
|
Verified
Not enough data
8.8
1134
|
Verified
Not enough data
8.8
1058
|
Verified
Not enough data
8.6
959
|
Verified
Not enough data
Generative AI
8.3
245
Not enough data
8.2
246
Not enough data
Agentic AI - Help Desk
7.8
58
Not enough data
8.3
59
Not enough data
7.9
59
Not enough data
Communication Channels
8.8
889
|
Verified
Not enough data
8.8
1088
|
Verified
Not enough data
9.4
1262
|
Verified
Not enough data
8.3
810
Not enough data
7.6
520
Not enough data
Platform
8.1
718
|
Verified
Not enough data
8.2
1265
|
Verified
Not enough data
8.7
821
|
Verified
Not enough data
8.6
786
|
Verified
Not enough data
8.1
1013
|
Verified
Not enough data
8.2
1015
|
Verified
Not enough data
Content Creation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Logistics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
84
Not enough data
Platform Basics
Not enough data
8.3
472
Not enough data
8.4
234
Agentic AI - Competitive Intelligence
Not enough data
7.6
22
Platform Data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1
499
Platform Content
Not enough data
Feature Not Available
Platform Reporting
Not enough data
8.2
504
Not enough data
8.4
505
SEO Auditing & Monitoring
Not enough data
7.6
53
Not enough data
8.1
54
Not enough data
8.1
136
Not enough data
7.4
48
Agentic AI - SEO Tools
Not enough data
7.7
11
Not enough data
8.2
11
Not enough data
8.3
11
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.6
11
SEO Content & Rankings
Not enough data
7.6
137
Not enough data
8.5
192
Not enough data
8.2
157
Not enough data
7.9
144
Not enough data
8.2
148
SEO Reporting
Not enough data
9.0
194
Not enough data
8.7
175
Not enough data
8.3
163
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
83
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
596
Not enough data
8.8
586
Not enough data
9.0
586
Not enough data
8.8
556
Not enough data
8.6
478
Not enough data
Platform
9.5
611
Not enough data
8.9
581
Not enough data
8.8
577
Not enough data
8.7
561
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
582
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
140
Not enough data
Data collection
Not enough data
7.1
269
Not enough data
Feature Not Available
Not enough data
7.8
342
|
Verified
Not enough data
Feature Not Available
Not enough data
7.8
336
|
Verified
Segment Trending
Not enough data
8.4
444
|
Verified
Not enough data
7.5
376
Not enough data
8.3
417
|
Verified
Not enough data
Feature Not Available
Analysis
Not enough data
8.3
418
Not enough data
8.4
443
|
Verified
Not enough data
7.7
324
|
Verified
Platform
Not enough data
8.5
454
|
Verified
Not enough data
8.3
389
|
Verified
Not enough data
7.3
314
|
Verified
Not enough data
7.5
304
|
Verified
Not enough data
7.8
332
|
Verified
Not enough data
8.0
312
Agentic AI - Market Intelligence
Not enough data
8.2
11
Not enough data
Feature Not Available
Platform Insights
Not enough data
7.6
198
Not enough data
7.5
179
Not enough data
7.8
195
Not enough data
7.1
208
Not enough data
8.1
218
Not enough data
8.0
208
Not enough data
7.9
206
Agentic AI - Digital Advertising Intelligence
Not enough data
8.3
6
Not enough data
8.1
6
Not enough data
8.9
6
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Additional Functionality
Not enough data
7.9
205
Not enough data
7.0
164
Platform Basics
Not enough data
8.4
217
Not enough data
7.4
193
Not enough data
8.1
225
Platform Data
Not enough data
7.4
163
Not enough data
8.0
188
Not enough data
8.7
226
Not enough data
7.6
184
Agentic AI - Operational Risk Management
Not enough data
Feature Not Available
Conversational Platform
8.7
1056
Not enough data
8.7
836
Not enough data
8.8
856
Not enough data
9.0
777
Not enough data
Support Automation
8.7
858
Not enough data
8.7
900
Not enough data
8.5
517
Not enough data
8.8
807
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
154
Not enough data
Data Management
Not enough data
9.2
6
Not enough data
9.4
6
Not enough data
Feature Not Available
Data as a Service
Not enough data
9.4
6
Not enough data
9.7
6
Architecture
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Customer Support
8.6
197
Not enough data
7.4
183
Not enough data
9.0
203
Not enough data
Automation
8.4
202
Not enough data
8.3
204
Not enough data
8.5
195
Not enough data
Artificial Intelligence
8.5
196
Not enough data
8.6
191
Not enough data
8.5
197
Not enough data
Generative AI
8.3
294
Not enough data
8.3
292
Not enough data
Feature Not Available
Not enough data
Communication
9.2
1439
|
Verified
Not enough data
8.9
1447
|
Verified
Not enough data
8.7
1189
|
Verified
Not enough data
9.1
1354
|
Verified
Not enough data
8.2
593
Not enough data
Internal Use
8.2
1265
|
Verified
Not enough data
8.8
1092
|
Verified
Not enough data
8.2
1041
|
Verified
Not enough data
8.7
1245
|
Verified
Not enough data
8.9
1317
|
Verified
Not enough data
8.6
1285
|
Verified
Not enough data
Generative AI
8.2
94
Not enough data
Self-Service Experience
8.9
651
Not enough data
8.9
650
Not enough data
Feature Not Available
Not enough data
8.2
489
Not enough data
8.4
534
Not enough data
Self-Service Platform
8.7
529
Not enough data
8.7
533
Not enough data
8.4
472
Not enough data
8.6
518
Not enough data
Agentic AI - Customer Self-Service
7.3
45
Not enough data
7.7
44
Not enough data
7.3
45
Not enough data
7.8
46
Not enough data
8.0
49
Not enough data
7.4
46
Not enough data
7.4
45
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
88
Not enough data
9.0(won by default)
85
Not enough data
9.6(won by default)
88
Not enough data
Channels
9.4(won by default)
88
Not enough data
8.7(won by default)
87
Not enough data
9.5(won by default)
90
Not enough data
8.3(won by default)
80
Not enough data
8.8(won by default)
82
Not enough data
Insight
9.1(won by default)
85
Not enough data
9.1(won by default)
86
Not enough data
8.8(won by default)
82
Not enough data
9.3(won by default)
82
Not enough data
Generative AI
Feature Not Available
Not enough data
7.2
16
Not enough data
AI Visibility & Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Sentiment & Brand Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Competitive Benchmarking
Not enough data
Not enough data
Not enough data
Not enough data
AI Content Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Reporting & Alerts
Not enough data
Not enough data
Not enough data
Not enough data
Tools
Not enough data
Feature Not Available
Not enough data
8.7
136
Not enough data
Feature Not Available
Metrics
Not enough data
8.1
115
Not enough data
8.3
125
Not enough data
8.3
127
Not enough data
7.9
118
Not enough data
7.6
116
Not enough data
8.6
128
Agentic AI - Content Analytics
Not enough data
7.5
12
Not enough data
7.4
12
Not enough data
7.8
12
Not enough data
8.2
12
Not enough data
8.8
12
Customer Query Resolution - AI Customer Support Agents
7.6
162
Not enough data
7.9
161
Not enough data
7.7
162
Not enough data
8.5
160
Not enough data
8.0
156
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.4
155
Not enough data
7.9
156
Not enough data
7.9
156
Not enough data
8.3
153
Not enough data
Automation
8.1
156
Not enough data
7.9
155
Not enough data
7.2
152
Not enough data
Autonomy
7.5
158
Not enough data
7.7
158
Not enough data
7.2
154
Not enough data
7.6
156
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Similarweb share no categories
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Chatbots, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Similarweb is categorized as Data as a Service (DaaS), Paid Search Intelligence, Digital Advertising Intelligence, Competitive Intelligence, Market Intelligence, Content Analytics, SEO Tools, and Answer Engine Optimization (AEO)
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Similarweb
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
5.0%
Marketing and Advertising
4.6%
Other
43.4%
Marketing and Advertising
26.7%
Retail
7.1%
Financial Services
6.8%
Information Technology and Services
5.8%
Computer Software
4.3%
Other
49.4%
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
ffffff
2 Comments
PM
It's awesome tool, the only one that helps to have a clear overwiew about traffic and competition.
Read more
Can I see what e-Commerce platform that use by the website?
1 Comment
OB
Hi Lifnur,
Similarweb provides a premium feature called 'Website Technologies' which provides a list of the web plugin applications or integrations...Read more
When will Similarweb APIs be available for new metrics like Sessions per user, Avg Session time in App analysis catgeory
1 Comment
OB
Hi Kishore, good news! This data is now available through our App Intelligence tool. You can read more about this here:...Read more
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