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At a Glance
Market Segments
Small-Business (58.7% of reviews)
Mid-Market (55.6% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
$14.00 1 Agents Per Month
Fin by Intercom
Star Rating
(3,676)4.5 out of 5
Market Segments
Small-Business (58.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansMojo Helpdesk
Star Rating
(242)4.4 out of 5
Market Segments
Mid-Market (55.6% of reviews)
Pros & Cons
Entry-Level Pricing
$14.00 1 Agents Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Intercom excels in its live chat functionality, scoring 9.3, which reviewers mention provides a seamless experience for real-time customer interactions. In contrast, Mojo Helpdesk's live chat score of 8.3 indicates it may not be as robust in this area.
- Reviewers mention that Intercom's ticket creation user experience is rated at 8.7, highlighting its intuitive interface, while Mojo Helpdesk's score of 8.6 suggests it may not be as user-friendly, potentially leading to longer resolution times.
- G2 users note that Intercom's automation features, particularly in customer interaction automation, score 9.4, making it a strong choice for businesses looking to streamline their support processes. Mojo Helpdesk, with a lower score of 7.7 in automation, may not offer the same level of efficiency.
- Users on G2 report that Intercom's customer support quality is rated at 8.7, with many reviewers praising its responsiveness and helpfulness. Mojo Helpdesk, while still respectable at 8.8, may not provide the same level of proactive support that users have come to expect from Intercom.
- Reviewers mention that Intercom's multi-channel coverage, scoring 8.8, allows businesses to engage customers across various platforms effectively. Mojo Helpdesk's lower score of 8.1 indicates it may not support as many channels, potentially limiting customer engagement opportunities.
- Users say that Intercom's knowledge base feature is rated at 9.0, with many finding it comprehensive and easy to navigate. Mojo Helpdesk's score of 8.3 suggests that while it has a knowledge base, it may not be as extensive or user-friendly, impacting self-service capabilities.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Mojo Helpdesk
TEAM
$14.00
1 Agents Per Month
Only $14/mo per agent. Get all the features you need for your internal IT or maintenance helpdesk, plus many others to run a fully functioning customer service department.
(*) One-year subscription: a 10% discount is available for all businesses.
(**) A 25% is available to educational and non-profit organizations the enterprise plan yearly subscription.
- Full ticket tracking
- Email integration
- Self service knowledge base
Free Trial
Fin by Intercom
Free Trial is available
Mojo Helpdesk
Free Trial is available
Ratings
Meets Requirements
8.8
2,809
8.7
200
Ease of Use
8.9
2,839
8.9
204
Ease of Setup
8.4
1,451
8.8
115
Ease of Admin
8.6
1,302
8.9
122
Quality of Support
8.6
2,705
8.8
169
Has the product been a good partner in doing business?
8.8
1,299
8.9
114
Product Direction (% positive)
8.8
2,660
8.6
200
Features by Category
Ticket and Case Management
8.6
1098
|
Verified
8.6
174
8.8
1116
|
Verified
8.6
173
8.7
1093
|
Verified
8.6
163
8.6
1141
|
Verified
8.3
155
8.3
678
|
Verified
8.0
139
8.8
1134
|
Verified
8.3
167
8.8
1058
|
Verified
8.4
161
8.6
959
|
Verified
8.3
141
Generative AI
8.3
245
7.3
77
8.2
246
7.3
76
Agentic AI - Help Desk
7.8
58
Not enough data
8.3
59
Not enough data
7.9
59
Not enough data
Communication Channels
8.8
889
|
Verified
8.7
165
8.8
1088
|
Verified
8.6
169
9.4
1262
|
Verified
7.8
122
8.3
810
7.1
110
7.6
520
Feature Not Available
Platform
8.1
718
|
Verified
7.0
121
8.2
1265
|
Verified
7.5
141
8.7
821
|
Verified
8.3
147
8.6
786
|
Verified
8.0
128
8.1
1013
|
Verified
7.8
138
8.2
1015
|
Verified
8.0
147
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
84
Not enough data
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
83
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
596
Not enough data
8.8
586
Not enough data
9.0
586
Not enough data
8.8
556
Not enough data
8.6
478
Not enough data
Platform
9.5
611
Not enough data
8.9
581
Not enough data
8.8
577
Not enough data
8.7
561
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
582
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
140
Not enough data
Conversational Platform
8.7
1056
Not enough data
8.7
836
Not enough data
8.8
856
Not enough data
9.0
777
Not enough data
Support Automation
8.7
858
Not enough data
8.7
900
Not enough data
8.5
517
Not enough data
8.8
807
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
154
Not enough data
Customer Support
8.6
197
Not enough data
7.4
183
Not enough data
9.0
203
Not enough data
Automation
8.4
202
Not enough data
8.3
204
Not enough data
8.5
195
Not enough data
Artificial Intelligence
8.5
196
Not enough data
8.6
191
Not enough data
8.5
197
Not enough data
Generative AI
8.3
294
Not enough data
8.3
292
Not enough data
Feature Not Available
Not enough data
Communication
9.2
1439
|
Verified
Not enough data
8.9
1447
|
Verified
Not enough data
8.7
1189
|
Verified
Not enough data
9.1
1354
|
Verified
Not enough data
8.2
593
Not enough data
Internal Use
8.2
1265
|
Verified
7.5
141
8.8
1092
|
Verified
Not enough data
8.2
1041
|
Verified
Not enough data
8.7
1245
|
Verified
Not enough data
8.9
1317
|
Verified
Not enough data
8.6
1285
|
Verified
Not enough data
Generative AI
8.2
94
7.8
24
Self-Service Experience
8.9
651
8.3
51
8.9
650
8.0
50
Feature Not Available
Feature Not Available
8.2
489
7.2
41
8.4
534
Feature Not Available
Self-Service Platform
8.7
529
7.9
46
8.7
533
7.7
44
8.4
472
Feature Not Available
8.6
518
7.8
40
Agentic AI - Customer Self-Service
7.3
45
Not enough data
7.7
44
Not enough data
7.3
45
Not enough data
7.8
46
Not enough data
8.0
49
Not enough data
7.4
46
Not enough data
7.4
45
Not enough data
Generative AI
Feature Not Available
8.5(won by default)
10
Feature Not Available
8.7(won by default)
10
Process
9.3(won by 1.3)
88
8.0
18
9.0(won by 0.2)
85
8.8
21
9.6(won by 1.3)
88
8.3
16
Channels
9.4(won by 1.2)
88
8.2
19
8.7(won by 0.6)
87
8.1
16
9.5(won by 1.2)
90
8.3
15
8.3(won by 0.9)
80
7.4
16
8.8(won by 1.1)
82
7.7
16
Insight
9.1(won by 1.2)
85
7.9
17
9.1(won by 0.9)
86
8.2
17
8.8(tied score)
82
8.8(tied score)
17
9.3(tied score)
82
9.3(tied score)
20
Generative AI
Feature Not Available
Not enough data
7.2
16
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.6
162
Not enough data
7.9
161
Not enough data
7.7
162
Not enough data
8.5
160
Not enough data
8.0
156
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.4
155
Not enough data
7.9
156
Not enough data
7.9
156
Not enough data
8.3
153
Not enough data
Automation
8.1
156
Not enough data
7.9
155
Not enough data
7.2
152
Not enough data
Autonomy
7.5
158
Not enough data
7.7
158
Not enough data
7.2
154
Not enough data
7.6
156
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Mojo Helpdesk are categorized as Shared Inbox, Social Customer Service, Help Desk, and Customer Self-Service
Unique Categories
Mojo Helpdesk has no unique categories
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Mojo Helpdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
5.0%
Marketing and Advertising
4.6%
Other
43.4%
Information Technology and Services
17.5%
Primary/Secondary Education
15.4%
Education Management
13.7%
Computer Software
4.7%
Hospital & Health Care
3.8%
Other
44.9%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Is Mojo Helpdesk free?
2 Comments
EA
Not sure if they offer free versions or trials, we pay for ours.Read more
What are the features of help desk software?
1 Comment
DD
Typical features of help desk software, such as Mojo Helpdesk, include:
Contact Ticket Portal
Ticket Response
Ticket Attachments/Screencasts
Ticket...Read more
For Report of Monthly Data
1 Comment
DD
Hello Manjeet,
Thank you for your suggestion, we have passed it along to the dev team. For the time being, since dashboard reports do not allow you to...Read more
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