Compare Fin by Intercom and Mojo Helpdesk 
At a Glance
Market Segments
Small-Business (58.5% of reviews)
Mid-Market (55.6% of reviews)
Entry-Level Pricing
$0.99 1 Outcome
$14.00 1 Agents Per Month
Fin by Intercom
Star Rating
(3,821)4.5 out of 5
Market Segments
Small-Business (58.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Outcome
Free Trial is available
Browse all 4 pricing plansMojo Helpdesk
Star Rating
(242)4.4 out of 5
Market Segments
Mid-Market (55.6% of reviews)
Pros & Cons
Entry-Level Pricing
$14.00 1 Agents Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in providing a human-like interaction, with users appreciating its quick and comprehensive responses. Many find it refreshing compared to typical AI chatbots that often deliver vague answers.
- Users say Mojo Helpdesk is very user-friendly, allowing support teams to efficiently manage and resolve issues. Reviewers highlight the ability to attach notes, pictures, and files to tickets, which enhances communication and support effectiveness.
- According to verified reviews, Fin by Intercom has a significantly higher G2 Score, indicating greater overall user satisfaction. This is reflected in the positive feedback about its ability to actually perform tasks rather than just simulate assistance.
- Reviewers mention that while Mojo Helpdesk is constantly improving and attentive to customer feedback, it still faces challenges in keeping up with the advanced capabilities offered by Fin by Intercom, particularly in areas like response automation and ticket collaboration.
- G2 reviewers highlight that Fin by Intercom's implementation process is quick and intuitive, making it easier for teams to get started. In contrast, Mojo Helpdesk, while user-friendly, may not offer the same level of seamless onboarding experience.
- Users report that both products have similar scores for ease of use, but Fin by Intercom stands out with its advanced features like live chat and social integration, which are particularly beneficial for small businesses looking to enhance customer engagement.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Outcome
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Mojo Helpdesk
TEAM
$14.00
1 Agents Per Month
Only $14/mo per agent. Get all the features you need for your internal IT or maintenance helpdesk, plus many others to run a fully functioning customer service department.
(*) One-year subscription: a 10% discount is available for all businesses.
(**) A 25% is available to educational and non-profit organizations the enterprise plan yearly subscription.
- Full ticket tracking
- Email integration
- Self service knowledge base
Free Trial
Fin by Intercom
Free Trial is available
Mojo Helpdesk
Free Trial is available
Ratings
Meets Requirements
8.7
2,878
8.7
200
Ease of Use
8.9
2,909
8.9
204
Ease of Setup
8.4
1,511
8.8
115
Ease of Admin
8.6
1,340
8.9
122
Quality of Support
8.6
2,774
8.8
169
Has the product been a good partner in doing business?
8.8
1,336
8.9
114
Product Direction (% positive)
8.8
2,730
8.6
200
Features by Category
Ticket and Case Management
8.6
1102
|
Verified
8.6
174
8.8
1122
|
Verified
8.6
173
8.7
1100
|
Verified
8.6
163
8.6
1151
|
Verified
8.3
155
8.3
681
|
Verified
8.0
139
8.8
1138
|
Verified
8.3
167
8.8
1063
|
Verified
8.4
161
8.6
964
|
Verified
8.3
141
Generative AI
8.3
249
7.3
77
8.2
249
7.3
76
Agentic AI - Help Desk
7.8
62
Not enough data
8.3
62
Not enough data
7.9
62
Not enough data
Communication Channels
8.8
894
|
Verified
8.7
165
8.8
1093
|
Verified
8.6
169
9.4
1269
|
Verified
7.8
122
8.3
812
7.1
110
7.6
523
Feature Not Available
Platform
8.1
722
|
Verified
7.0
121
8.2
1270
|
Verified
7.5
141
8.7
826
|
Verified
8.3
147
8.7
791
|
Verified
8.0
128
8.1
1018
|
Verified
7.8
138
8.2
1019
|
Verified
8.0
147
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.8
229
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
85
Not enough data
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.5
65
Not enough data
8.6
65
Not enough data
8.4
64
Not enough data
8.7
67
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
597
Not enough data
8.8
587
Not enough data
9.0
589
Not enough data
8.8
558
Not enough data
8.6
478
Not enough data
Platform
9.5
616
Not enough data
8.9
584
Not enough data
8.8
579
Not enough data
8.7
564
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
583
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
142
Not enough data
Conversational Platform
8.7
1058
Not enough data
8.7
839
Not enough data
8.7
858
Not enough data
9.0
779
Not enough data
Support Automation
8.6
859
Not enough data
8.7
901
Not enough data
8.5
519
Not enough data
8.8
813
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
155
Not enough data
Customer Support
8.6
202
Not enough data
7.4
185
Not enough data
9.0
214
Not enough data
Automation
8.4
211
Not enough data
8.3
208
Not enough data
8.5
198
Not enough data
Artificial Intelligence
8.5
201
Not enough data
8.6
193
Not enough data
8.5
204
Not enough data
Generative AI
8.3
297
Not enough data
8.3
295
Not enough data
Feature Not Available
Not enough data
Communication
9.2
1443
|
Verified
Not enough data
8.9
1451
|
Verified
Not enough data
8.7
1192
|
Verified
Not enough data
9.1
1358
|
Verified
Not enough data
8.2
595
Not enough data
Internal Use
8.2
1270
|
Verified
7.5
141
8.7
1095
|
Verified
Not enough data
8.2
1043
|
Verified
Not enough data
8.7
1251
|
Verified
Not enough data
8.9
1321
|
Verified
Not enough data
8.6
1289
|
Verified
Not enough data
Generative AI
8.2
94
7.8
24
Self-Service Experience
9.0
657
8.3
51
8.9
653
8.0
50
Feature Not Available
Feature Not Available
8.2
491
7.2
41
8.4
536
Feature Not Available
Self-Service Platform
8.7
532
7.9
46
8.8
540
7.7
44
8.4
482
Feature Not Available
8.6
524
7.8
40
Agentic AI - Customer Self-Service
7.4
47
Not enough data
7.9
47
Not enough data
7.4
47
Not enough data
7.9
49
Not enough data
8.1
51
Not enough data
7.5
48
Not enough data
7.5
47
Not enough data
Generative AI
Feature Not Available
8.5(won by default)
10
Feature Not Available
8.7(won by default)
10
Process
9.3(won by 1.3)
89
8.0
18
9.0(won by 0.2)
86
8.8
21
9.6(won by 1.3)
89
8.3
16
Channels
9.4(won by 1.2)
89
8.2
19
8.8(won by 0.7)
88
8.1
16
9.5(won by 1.2)
91
8.3
15
8.3(won by 0.9)
81
7.4
16
8.8(won by 1.1)
83
7.7
16
Insight
9.1(won by 1.2)
86
7.9
17
9.2(won by 1.0)
88
8.2
17
8.8(tied score)
83
8.8(tied score)
17
9.3(tied score)
83
9.3(tied score)
20
Generative AI
Feature Not Available
Not enough data
7.4
17
Not enough data
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.8
191
Not enough data
7.9
196
Not enough data
7.8
167
Not enough data
8.5
189
Not enough data
8.0
161
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.5
158
Not enough data
7.9
160
Not enough data
7.9
171
Not enough data
8.5
188
Not enough data
Automation
8.4
192
Not enough data
8.0
163
Not enough data
7.2
156
Not enough data
Autonomy
7.6
162
Not enough data
7.7
163
Not enough data
7.2
161
Not enough data
7.7
166
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Mojo Helpdesk are categorized as Shared Inbox, Social Customer Service, Help Desk, and Customer Self-Service
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Conversational Support, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Chatbots, Live Chat, and Conversational Interface Agents
Mojo Helpdesk has no unique categories
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Mojo Helpdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.5%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Information Technology and Services
17.5%
Primary/Secondary Education
15.4%
Education Management
13.7%
Computer Software
4.7%
Hospital & Health Care
3.8%
Other
44.9%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Is Mojo Helpdesk free?
2 Comments
EA
Not sure if they offer free versions or trials, we pay for ours.Read more
What are the features of help desk software?
1 Comment
DD
Typical features of help desk software, such as Mojo Helpdesk, include:
Contact Ticket Portal
Ticket Response
Ticket Attachments/Screencasts
Ticket...Read more
For Report of Monthly Data
1 Comment
DD
Hello Manjeet,
Thank you for your suggestion, we have passed it along to the dev team. For the time being, since dashboard reports do not allow you to...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
