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At a Glance
Market Segments
Small-Business (58.7% of reviews)
Small-Business (61.3% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
No pricing available
Fin by Intercom
Star Rating
(3,672)4.5 out of 5
Market Segments
Small-Business (58.7% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansLimeChat
Star Rating
(31)4.6 out of 5
Market Segments
Small-Business (61.3% of reviews)
Entry-Level Pricing
No pricing available
Learn more about LimeChatSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Intercom excels in its live chat functionality, receiving a score of 9.3, while LimeChat's live chat feature is rated lower at 8.8. Reviewers mention that Intercom's live chat is intuitive and responsive, making it a preferred choice for real-time customer interactions.
- Reviewers mention that LimeChat shines in its quality of support, scoring 9.3 compared to Intercom's 8.7. Users on G2 appreciate LimeChat's prompt and helpful customer service, which enhances their overall experience with the software.
- G2 users highlight that LimeChat offers superior multi-channel coverage with a score of 9.4, while Intercom scores 8.8. Users say that LimeChat's ability to integrate various communication channels seamlessly allows for a more cohesive customer engagement strategy.
- Users report that Intercom's ticket creation user experience is rated at 8.7, while LimeChat scores higher at 9.0. Reviewers mention that LimeChat's ticketing system is more user-friendly, making it easier for teams to manage customer inquiries efficiently.
- Reviewers mention that Intercom's automation features, particularly in response automation, score 8.5, while LimeChat's response automation is rated higher at 8.8. Users say that LimeChat's automation capabilities allow for more effective customer interactions without sacrificing personalization.
- Users on G2 report that LimeChat's customization interface is rated at 8.7, slightly higher than Intercom's 8.5. Reviewers mention that LimeChat provides more flexible options for tailoring the user experience, which is crucial for businesses looking to align the software with their brand identity.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
LimeChat
No pricing availableFree Trial
Fin by Intercom
Free Trial is available
LimeChat
No trial information availableRatings
Meets Requirements
8.8
2,809
8.7
23
Ease of Use
8.9
2,839
8.6
24
Ease of Setup
8.4
1,451
8.5
14
Ease of Admin
8.6
1,302
8.6
14
Quality of Support
8.6
2,705
9.4
24
Has the product been a good partner in doing business?
8.8
1,299
9.0
14
Product Direction (% positive)
8.8
2,660
9.5
23
Features by Category
Ticket and Case Management
8.6
1098
|
Verified
9.0
8
8.8
1116
|
Verified
8.8
8
8.7
1093
|
Verified
9.2
8
8.6
1141
|
Verified
9.0
8
8.3
678
|
Verified
8.6
7
8.8
1134
|
Verified
Feature Not Available
8.8
1058
|
Verified
8.3
9
8.6
959
|
Verified
8.5
9
Generative AI
8.3
245
Not enough data
8.2
246
Not enough data
Agentic AI - Help Desk
7.8
58
Not enough data
8.3
59
Not enough data
7.9
59
Not enough data
Communication Channels
8.8
889
|
Verified
9.1
9
8.8
1088
|
Verified
9.0
7
9.4
1262
|
Verified
8.3
9
8.3
810
9.4
8
7.6
520
Not enough data
Platform
8.1
718
|
Verified
7.9
7
8.2
1265
|
Verified
8.5
12
8.7
821
|
Verified
9.1
9
8.6
786
|
Verified
9.1
9
8.1
1013
|
Verified
8.8
8
8.2
1015
|
Verified
8.7
9
Messenger
8.8
383
|
Verified
8.5
8
8.1
363
|
Verified
8.5
11
9.3
478
|
Verified
8.8
13
8.5
327
|
Verified
8.8
11
Channels
8.0
293
|
Verified
8.5
8
9.0
438
|
Verified
8.8
11
7.9
207
|
Verified
7.0
5
7.3
121
Not enough data
8.1
229
|
Verified
7.8
6
Customers
8.8
428
|
Verified
8.6
11
8.6
432
|
Verified
8.8
10
8.2
436
|
Verified
8.1
12
8.3
387
|
Verified
8.5
8
8.2
379
|
Verified
8.2
13
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.7
226
9.4
6
8.3
218
Not enough data
Feature Not Available
Feature Not Available
Design
Feature Not Available
Not enough data
Feature Not Available
7.7
5
8.7
230
8.3
5
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
84
Not enough data
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
83
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Not enough data
Generative AI
Feature Not Available
Feature Not Available
8.8
50
Feature Not Available
Responses
8.8
596
8.8
12
8.8
586
8.5
12
9.0
586
8.3
12
8.8
556
8.7
10
8.6
478
8.0
9
Platform
9.5
611
8.3
11
8.9
581
8.8
10
8.8
577
8.6
12
8.7
561
7.6
12
8.2
419
7.0
9
8.9
528
8.2
12
8.8
582
8.1
12
Generative AI
Feature Not Available
Not enough data
8.4
140
Not enough data
Conversational Platform
8.7
1056
8.6
6
8.7
836
8.9
6
8.8
856
9.0
5
9.0
777
8.7
5
Support Automation
8.7
858
Not enough data
8.7
900
8.1
7
8.5
517
8.3
5
8.8
807
9.0
7
Generative AI
Feature Not Available
Not enough data
8.4
154
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
8.6
197
Not enough data
7.4
183
Not enough data
9.0
203
Not enough data
Automation
8.4
202
Not enough data
8.3
204
Not enough data
8.5
195
Not enough data
Artificial Intelligence
8.5
196
Not enough data
8.6
191
Not enough data
8.5
197
Not enough data
Generative AI
8.3
294
Not enough data
8.3
292
Not enough data
Feature Not Available
Not enough data
Communication
9.2
1439
|
Verified
8.1
8
8.9
1447
|
Verified
8.3
9
8.7
1189
|
Verified
Feature Not Available
9.1
1354
|
Verified
8.3
6
8.2
593
Not enough data
Internal Use
8.2
1265
|
Verified
8.5
12
8.8
1092
|
Verified
8.1
8
8.2
1041
|
Verified
8.1
9
8.7
1245
|
Verified
8.2
10
8.9
1317
|
Verified
7.9
8
8.6
1285
|
Verified
8.3
10
Generative AI
8.2
94
Not enough data
Self-Service Experience
8.9
651
Not enough data
8.9
650
Not enough data
Feature Not Available
Not enough data
8.2
489
Not enough data
8.4
534
Not enough data
Self-Service Platform
8.7
529
Not enough data
8.7
533
Not enough data
8.4
472
Not enough data
8.6
518
8.0
5
Agentic AI - Customer Self-Service
7.3
45
Not enough data
7.7
44
Not enough data
7.3
45
Not enough data
7.8
46
Not enough data
8.0
49
Not enough data
7.4
46
Not enough data
7.4
45
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
9.3(won by default)
88
Not enough data
9.0(won by default)
85
Not enough data
9.6(won by default)
88
Not enough data
Channels
9.4(won by default)
88
Not enough data
8.7(won by default)
87
Not enough data
9.5(won by default)
90
Not enough data
8.3(won by default)
80
Not enough data
8.8(won by default)
82
Not enough data
Insight
9.1(won by default)
85
Not enough data
9.1(won by default)
86
Not enough data
8.8(won by default)
82
Not enough data
9.3(won by default)
82
Not enough data
Generative AI
Feature Not Available
Not enough data
7.2
16
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.6
162
Not enough data
7.9
161
Not enough data
7.7
162
Not enough data
8.5
160
Not enough data
8.0
156
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.4
155
Not enough data
7.9
156
Not enough data
7.9
156
Not enough data
8.3
153
Not enough data
Automation
8.1
156
Not enough data
7.9
155
Not enough data
7.2
152
Not enough data
Autonomy
7.5
158
Not enough data
7.7
158
Not enough data
7.2
154
Not enough data
7.6
156
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and LimeChat are categorized as AI Customer Support Agents, AI Agents For Business Operations, Conversational Support, Customer Communications Management, Conversational Marketing, Chatbots, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Fin by Intercom is categorized as Customer Service Automation, Digital Customer Service Platforms, Shared Inbox, Digital Adoption Platform, and Social Customer Service
LimeChat is categorized as Conversational Commerce Platforms and Proactive Notification
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LimeChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
5.0%
Marketing and Advertising
4.6%
Other
43.4%
Health, Wellness and Fitness
25.8%
Consumer Goods
22.6%
Cosmetics
19.4%
Food & Beverages
6.5%
Apparel & Fashion
6.5%
Other
19.4%
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
LimeChat has no discussions with answers
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