Compare Fin by Intercom and Gorgias 
At a Glance
Market Segments
Small-Business (58.5% of reviews)
Small-Business (80.9% of reviews)
Entry-Level Pricing
$0.99 1 Outcome
$10.00
Fin by Intercom
Star Rating
(3,821)4.5 out of 5
Market Segments
Small-Business (58.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Outcome
Free Trial is available
Browse all 4 pricing plansGorgias
Star Rating
(549)4.6 out of 5
Market Segments
Small-Business (80.9% of reviews)
Pros & Cons
Entry-Level Pricing
$10.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in providing a more human-like interaction, with users appreciating its quick and comprehensive responses. Many find it refreshing compared to other AI chatbots that often deliver vague answers.
- Users say Gorgias shines in its ability to manage multiple customer service channels seamlessly, integrating well with platforms like Shopify. This centralization allows teams to handle email, chat, and help desk activities without switching between apps, which users find incredibly beneficial.
- According to verified reviews, Fin by Intercom has a higher overall satisfaction score, indicating that users feel it meets their needs more effectively. Reviewers highlight that it actually performs its intended functions rather than just pretending to assist.
- Reviewers mention that Gorgias offers excellent support, with users praising the responsiveness of their team. Many feel that Gorgias listens to feedback and actively integrates suggestions for product improvement, enhancing the overall user experience.
- Users report that while Fin by Intercom has a slightly lower ease of use rating, it still provides a solid experience, especially for small businesses. The intuitive onboarding process is frequently highlighted, making it easier for new users to get started.
- G2 reviewers note that Gorgias has a strong focus on AI features, which users appreciate for managing orders directly within the dashboard. This functionality allows for a streamlined workflow, making it easier for teams to stay organized and efficient.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Outcome
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Gorgias
Starter
$10.00
Includes 50 tickets/mo, +$0.40 for each extra ticket
- Unlimited users
- Facebook & Instagram integrations
- Live chat & chat campaigns
Free Trial
Fin by Intercom
Free Trial is available
Gorgias
Free Trial is available
Ratings
Meets Requirements
8.7
2,877
8.9
410
Ease of Use
8.9
2,908
9.1
415
Ease of Setup
8.4
1,510
8.8
225
Ease of Admin
8.6
1,340
9.2
209
Quality of Support
8.6
2,773
9.1
394
Has the product been a good partner in doing business?
8.8
1,336
9.4
204
Product Direction (% positive)
8.8
2,729
8.9
368
Features by Category
Ticket and Case Management
8.6
1102
|
Verified
9.0
182
8.8
1122
|
Verified
9.1
184
8.7
1100
|
Verified
8.9
181
8.6
1151
|
Verified
8.5
171
8.3
681
|
Verified
8.3
132
8.8
1138
|
Verified
8.7
168
8.8
1063
|
Verified
9.0
172
8.6
964
|
Verified
8.8
168
Generative AI
8.3
249
7.4
7
8.2
249
7.4
7
Agentic AI - Help Desk
7.8
62
7.5
6
8.3
62
6.9
6
7.9
62
7.5
6
Communication Channels
8.8
894
|
Verified
8.9
147
8.8
1093
|
Verified
9.1
159
9.4
1269
|
Verified
8.8
150
8.3
812
8.6
158
7.6
523
8.2
91
Platform
8.1
722
|
Verified
7.3
100
8.2
1270
|
Verified
8.5
131
8.7
826
|
Verified
8.9
142
8.7
791
|
Verified
8.7
141
8.1
1018
|
Verified
8.2
134
8.2
1019
|
Verified
8.3
137
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.8
229
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
85
Not enough data
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.5
65
Not enough data
8.6
65
Not enough data
8.4
64
Not enough data
8.7
67
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
597
Not enough data
8.8
587
Not enough data
9.0
589
Not enough data
8.8
558
Not enough data
8.6
478
Not enough data
Platform
9.5
616
Not enough data
8.9
584
Not enough data
8.8
579
Not enough data
8.7
564
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
583
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
142
Not enough data
Conversational Platform
8.7
1058
Not enough data
8.7
839
Not enough data
8.7
858
Not enough data
9.0
779
Not enough data
Support Automation
8.6
859
Not enough data
8.7
901
Not enough data
8.5
519
Not enough data
8.8
813
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
155
Not enough data
Customer Support
8.6
202
8.0
5
7.4
185
7.3
5
9.0
214
8.7
5
Automation
8.4
211
8.9
6
8.3
208
8.9
6
8.5
198
8.7
5
Artificial Intelligence
8.5
201
8.9
6
8.6
193
8.7
5
8.5
204
7.3
5
Generative AI
8.3
297
8.5
14
8.3
295
8.6
14
Feature Not Available
7.6
14
Communication
9.2
1443
|
Verified
8.9
169
8.9
1451
|
Verified
8.6
182
8.7
1192
|
Verified
8.5
124
9.1
1358
|
Verified
8.6
122
8.2
595
8.6
96
Internal Use
8.2
1270
|
Verified
8.5
131
8.7
1095
|
Verified
8.9
152
8.2
1043
|
Verified
8.7
113
8.7
1251
|
Verified
8.7
135
8.9
1321
|
Verified
8.8
143
8.6
1289
|
Verified
8.7
165
Generative AI
8.2
94
8.3
5
Self-Service Experience
9.0
657
8.6
161
8.9
653
8.4
153
Feature Not Available
8.3
118
8.2
491
7.8
136
8.4
536
8.3
152
Self-Service Platform
8.7
532
8.5
148
8.8
540
8.4
171
8.4
482
7.9
141
8.6
524
8.8
173
Agentic AI - Customer Self-Service
7.4
47
Not enough data
7.9
47
Not enough data
7.4
47
Not enough data
7.9
49
Not enough data
8.1
51
Not enough data
7.5
48
Not enough data
7.5
47
Not enough data
Generative AI
Feature Not Available
7.7(won by default)
13
Feature Not Available
7.8(won by default)
13
Process
9.3(won by 0.6)
89
8.7
148
9.0
86
9.1(won by 0.1)
177
9.6(won by 0.4)
89
9.2
175
Channels
9.4(tied score)
89
9.4(tied score)
176
8.8(tied score)
88
8.8(tied score)
167
9.5(won by 0.5)
91
9.0
149
8.3(won by 0.1)
81
8.2
91
8.8(won by 0.5)
83
8.3
94
Insight
9.1(won by 0.7)
86
8.4
112
9.2(won by 0.7)
88
8.5
144
8.8(won by 0.1)
83
8.7
115
9.3(won by 0.3)
83
9.0
141
Generative AI
Feature Not Available
9.0
5
7.4
17
9.0
5
Conversational AI - Conversational Commerce Platforms
Not enough data
6.5
9
Not enough data
8.0
5
Not enough data
5.5
7
Not enough data
5.0
5
Not enough data
6.4
6
Platform integration - Conversational Commerce Platforms
Not enough data
9.6
8
Not enough data
9.0
5
Not enough data
6.3
5
Not enough data
7.7
10
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
6.9
8
Not enough data
6.0
8
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.8
190
Not enough data
7.9
195
Not enough data
7.8
167
Not enough data
8.5
188
Not enough data
8.0
161
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.5
158
Not enough data
7.9
160
Not enough data
7.9
171
Not enough data
8.5
187
Not enough data
Automation
8.3
191
Not enough data
8.0
163
Not enough data
7.2
156
Not enough data
Autonomy
7.6
162
Not enough data
7.7
163
Not enough data
7.2
161
Not enough data
7.7
166
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Gorgias are categorized as AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, Conversational Support, Conversational Marketing, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Fin by Intercom is categorized as AI Agents For Business Operations, Shared Inbox, Customer Communications Management, Digital Adoption Platform, Chatbots, and Conversational Interface Agents
Gorgias is categorized as AI Sales Assistant and Conversational Commerce Platforms
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gorgias
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.5%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Retail
21.4%
Apparel & Fashion
15.2%
Consumer Goods
11.8%
Food & Beverages
10.1%
Consumer Services
6.9%
Other
34.5%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
What does gorgias integrate with?
2 Comments
LL
My understanding is Gorgias can integrate with most apps as an HTTP connection (webhook) as long as there is an API capability. They also have a list of...Read more
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