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At a Glance
Market Segments
Small-Business (58.7% of reviews)
Small-Business (81.3% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
$10.00
Fin by Intercom
Star Rating
(3,689)4.5 out of 5
Market Segments
Small-Business (58.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansGorgias
Star Rating
(538)4.6 out of 5
Market Segments
Small-Business (81.3% of reviews)
Pros & Cons
Entry-Level Pricing
$10.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Intercom excels in its Live Chat feature, scoring 9.3, which reviewers mention provides a seamless experience for real-time customer interactions. In contrast, Gorgias, while still strong, has a slightly lower score of 9.1 for the same feature, indicating that users find Intercom's live chat more effective.
- Reviewers mention that Gorgias shines in Quality of Support, achieving a score of 9.2, which users on G2 appreciate for its responsiveness and helpfulness. Intercom, with a score of 8.7, is seen as less supportive, leading some users to feel they could benefit from improved customer service.
- Users say that Gorgias offers superior Ticket Collaboration capabilities, scoring 9.0, which reviewers highlight as a key feature for teams needing to work together on customer issues. Intercom's score of 8.8 indicates it is still effective but may not facilitate teamwork as well as Gorgias.
- G2 users report that Gorgias provides a more user-friendly Ease of Setup experience, with a score of 8.9 compared to Intercom's 8.5. Reviewers mention that Gorgias allows for quicker onboarding, making it a preferred choice for small businesses looking to implement customer support solutions swiftly.
- Reviewers mention that Intercom's Customization Interface is rated at 8.5, which users find somewhat limiting compared to Gorgias's higher score of 8.6. This difference suggests that Gorgias offers more flexibility in tailoring the software to meet specific business needs.
- Users on G2 report that Gorgias's AI Text Generation feature is particularly impressive, scoring 9.7, which reviewers say enhances their customer interactions through automated responses. Intercom's score of 8.4 indicates that while it has AI capabilities, it may not be as advanced or effective as Gorgias's offerings.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Gorgias
Starter
$10.00
Includes 50 tickets/mo, +$0.40 for each extra ticket
- Unlimited users
- Facebook & Instagram integrations
- Live chat & chat campaigns
Free Trial
Fin by Intercom
Free Trial is available
Gorgias
Free Trial is available
Ratings
Meets Requirements
8.8
2,818
8.9
401
Ease of Use
8.9
2,848
9.2
406
Ease of Setup
8.4
1,457
8.8
216
Ease of Admin
8.6
1,305
9.2
204
Quality of Support
8.6
2,714
9.2
387
Has the product been a good partner in doing business?
8.8
1,302
9.4
199
Product Direction (% positive)
8.8
2,669
8.9
360
Features by Category
Ticket and Case Management
8.6
1100
|
Verified
9.0
181
8.8
1118
|
Verified
9.1
183
8.7
1095
|
Verified
8.9
181
8.6
1143
|
Verified
8.5
170
8.3
680
|
Verified
8.3
132
8.8
1136
|
Verified
8.7
168
8.8
1060
|
Verified
9.0
171
8.6
961
|
Verified
8.8
168
Generative AI
8.3
247
7.4
7
8.2
248
7.4
7
Agentic AI - Help Desk
7.8
60
7.5
6
8.2
61
6.9
6
7.9
61
7.5
6
Communication Channels
8.8
891
|
Verified
8.9
147
8.8
1090
|
Verified
9.1
159
9.4
1264
|
Verified
8.8
150
8.3
812
8.6
158
7.6
522
8.2
91
Platform
8.1
720
|
Verified
7.3
100
8.2
1267
|
Verified
8.5
130
8.7
823
|
Verified
8.9
141
8.6
788
|
Verified
8.7
140
8.1
1015
|
Verified
8.2
133
8.2
1017
|
Verified
8.3
137
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
84
Not enough data
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
596
Not enough data
8.8
586
Not enough data
9.0
586
Not enough data
8.8
556
Not enough data
8.6
478
Not enough data
Platform
9.5
611
Not enough data
8.9
581
Not enough data
8.8
578
Not enough data
8.7
561
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
582
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
140
Not enough data
Conversational Platform
8.7
1058
Not enough data
8.7
837
Not enough data
8.7
858
Not enough data
9.0
779
Not enough data
Support Automation
8.6
859
Not enough data
8.7
901
Not enough data
8.5
518
Not enough data
8.8
809
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
154
Not enough data
Customer Support
8.6
200
8.3
6
7.4
185
7.8
6
9.0
206
8.9
6
Automation
8.4
205
8.9
6
8.3
206
8.9
6
8.5
197
8.9
6
Artificial Intelligence
8.5
198
8.9
6
8.6
193
8.9
6
8.5
199
7.8
6
Generative AI
8.3
296
8.5
14
8.3
294
8.6
14
Feature Not Available
7.6
14
Communication
9.2
1441
|
Verified
8.9
169
8.9
1449
|
Verified
8.6
182
8.7
1191
|
Verified
8.5
124
9.1
1356
|
Verified
8.6
122
8.2
595
8.6
96
Internal Use
8.2
1267
|
Verified
8.5
130
8.7
1094
|
Verified
8.9
152
8.2
1043
|
Verified
8.7
113
8.7
1247
|
Verified
8.7
135
8.9
1319
|
Verified
8.8
143
8.6
1287
|
Verified
8.7
165
Generative AI
8.2
94
8.3
5
Self-Service Experience
8.9
652
8.6
161
8.9
651
8.4
153
Feature Not Available
8.3
118
8.2
490
7.8
136
8.4
535
8.3
152
Self-Service Platform
8.7
530
8.5
148
8.7
534
8.4
171
8.4
474
7.9
141
8.6
519
8.8
173
Agentic AI - Customer Self-Service
7.4
46
Not enough data
7.8
45
Not enough data
7.4
46
Not enough data
7.8
47
Not enough data
8.1
50
Not enough data
7.4
47
Not enough data
7.5
46
Not enough data
Generative AI
Feature Not Available
7.7(won by default)
13
Feature Not Available
7.8(won by default)
13
Process
9.3(won by 0.6)
89
8.7
148
9.0
86
9.1(won by 0.1)
177
9.6(won by 0.4)
89
9.2
175
Channels
9.4(tied score)
89
9.4(tied score)
176
8.8(tied score)
88
8.8(tied score)
167
9.5(won by 0.5)
91
9.0
149
8.3(won by 0.1)
81
8.2
91
8.8(won by 0.5)
83
8.3
94
Insight
9.1(won by 0.7)
86
8.4
112
9.2(won by 0.7)
87
8.5
144
8.8(won by 0.1)
83
8.7
115
9.3(won by 0.3)
83
9.0
141
Generative AI
Feature Not Available
9.0
5
7.2
16
9.0
5
Conversational AI - Conversational Commerce Platforms
Not enough data
6.9
6
Not enough data
8.3
6
Not enough data
6.1
6
Not enough data
5.8
6
Not enough data
6.4
6
Platform integration - Conversational Commerce Platforms
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
6.9
6
Not enough data
6.9
6
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
7.2
6
Not enough data
6.4
6
Customer Query Resolution - AI Customer Support Agents
7.6
168
Not enough data
7.9
166
Not enough data
7.7
164
Not enough data
8.5
163
Not enough data
8.0
159
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.4
157
Not enough data
7.9
158
Not enough data
7.9
159
Not enough data
8.3
159
Not enough data
Automation
8.1
160
Not enough data
7.9
158
Not enough data
7.2
154
Not enough data
Autonomy
7.5
161
Not enough data
7.7
161
Not enough data
7.2
157
Not enough data
7.6
160
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Gorgias are categorized as Customer Service Automation, Digital Customer Service Platforms, Conversational Support, Conversational Marketing, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Fin by Intercom is categorized as AI Customer Support Agents, AI Agents For Business Operations, Shared Inbox, Customer Communications Management, Digital Adoption Platform, and Chatbots
Gorgias is categorized as Conversational Commerce Platforms and AI Sales Assistant
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gorgias
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.4%
Retail
21.2%
Apparel & Fashion
14.9%
Consumer Goods
11.8%
Food & Beverages
9.9%
Consumer Services
7.1%
Other
35.1%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
What does gorgias integrate with?
2 Comments
LL
My understanding is Gorgias can integrate with most apps as an HTTP connection (webhook) as long as there is an API capability. They also have a list of...Read more
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