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At a Glance
Market Segments
Small-Business (58.7% of reviews)
Mid-Market (61.3% of reviews)
Entry-Level Pricing
$0.99 1 Resolution
No pricing available
Fin by Intercom
Star Rating
(3,688)4.5 out of 5
Market Segments
Small-Business (58.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Resolution
Free Trial is available
Browse all 5 pricing plansGladly
Star Rating
(1,083)4.7 out of 5
Market Segments
Mid-Market (61.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GladlySummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that while both Fin by Intercom and Gladly offer strong Ease of Use, Gladly excels with a score of 9.5 compared to Fin's 8.9. Reviewers mention that Gladly's intuitive interface and streamlined navigation make it easier for teams to adopt quickly.
- Reviewers mention that Gladly's Quality of Support is notably superior, scoring 9.4 against Fin's 8.6. Users on G2 highlight Gladly's responsive customer service and comprehensive support resources, which enhance the overall user experience.
- Users say that Gladly outperforms Fin by a significant margin in Ticket Response User Experience, with scores of 9.3 for Gladly versus 8.8 for Fin. Reviewers appreciate Gladly's efficient ticketing system that allows for faster resolutions.
- G2 users report that Gladly's Workflow Optimization features are more robust, scoring 9.2 compared to Fin's 8.2. Users mention that Gladly's automation capabilities streamline processes, making it easier to manage customer interactions.
- Reviewers mention that Gladly's Customer Profiles functionality is superior, with a score of 9.4 against Fin's 8.6. Users appreciate how Gladly consolidates customer data, providing a comprehensive view that enhances personalized service.
- Users report that Gladly's Integration capabilities are more extensive, scoring 9.2 compared to Fin's 8.7. Reviewers highlight that Gladly seamlessly connects with various platforms, making it easier to incorporate into existing workflows.
Pricing
Entry-Level Pricing
Fin by Intercom
Fin with your current helpdesk
$0.99
1 Resolution
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund—no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Gladly
No pricing availableFree Trial
Fin by Intercom
Free Trial is available
Gladly
No trial information availableRatings
Meets Requirements
8.8
2,816
9.3
781
Ease of Use
8.9
2,846
9.5
787
Ease of Setup
8.4
1,456
9.3
297
Ease of Admin
8.6
1,304
9.2
175
Quality of Support
8.6
2,712
9.4
745
Has the product been a good partner in doing business?
8.8
1,301
9.6
175
Product Direction (% positive)
8.8
2,667
9.4
750
Features by Category
Ticket and Case Management
8.6
1100
|
Verified
9.3
196
|
Verified
8.8
1118
|
Verified
9.2
194
|
Verified
8.7
1095
|
Verified
9.3
207
|
Verified
8.6
1143
|
Verified
9.2
203
|
Verified
8.3
680
|
Verified
9.1
174
|
Verified
8.8
1136
|
Verified
9.2
197
|
Verified
8.8
1060
|
Verified
9.2
194
|
Verified
8.6
961
|
Verified
9.3
203
|
Verified
Generative AI
8.3
247
8.3
63
8.2
248
8.5
65
Agentic AI - Help Desk
7.8
60
8.3
27
8.2
61
8.2
27
7.9
61
8.5
27
Communication Channels
8.8
891
|
Verified
9.4
209
|
Verified
8.8
1090
|
Verified
9.4
214
|
Verified
9.4
1264
|
Verified
9.5
204
|
Verified
8.3
812
8.9
173
|
Verified
7.6
522
9.1
199
|
Verified
Platform
8.1
720
|
Verified
8.2
140
|
Verified
8.2
1267
|
Verified
8.6
252
|
Verified
8.7
823
|
Verified
9.2
155
|
Verified
8.6
788
|
Verified
9.1
154
|
Verified
8.1
1015
|
Verified
8.9
152
|
Verified
8.2
1017
|
Verified
9.3
153
|
Verified
Messenger
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Not enough data
Channels
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Not enough data
Customers
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
8.6
140
Not enough data
8.4
157
Not enough data
User Support
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Not enough data
Walkthrough Type
8.9
136
Not enough data
9.0
146
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.7
226
Not enough data
8.3
218
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
230
Not enough data
8.7
222
Not enough data
8.6
215
Not enough data
Generative AI
Feature Not Available
Not enough data
8.2
84
Not enough data
Channels
Not enough data
9.4
423
Not enough data
9.2
355
Not enough data
9.4
391
Not enough data
9.2
385
Not enough data
9.5
427
Generative AI
Not enough data
8.6
145
Functions
Not enough data
9.0
383
Not enough data
9.1
389
Not enough data
9.1
367
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.0
343
Not enough data
9.0
375
Not enough data
9.1
367
Agentic AI - Contact Center
Not enough data
7.9
25
Not enough data
8.9
25
Not enough data
8.1
25
Not enough data
8.2
25
Administrative
Not enough data
9.4
394
Not enough data
9.2
345
Not enough data
9.2
381
Not enough data
9.4
382
Not enough data
9.1
347
Responses
9.1
84
Not enough data
9.0
86
Not enough data
9.0
84
Not enough data
Automation - AI Agents
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Not enough data
Platform
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Not enough data
Autonomy - AI Agents
8.4
64
Not enough data
8.6
64
Not enough data
8.4
63
Not enough data
8.7
66
Not enough data
Generative AI
Feature Not Available
Not enough data
8.8
50
Not enough data
Responses
8.8
596
Not enough data
8.8
586
Not enough data
9.0
586
Not enough data
8.8
556
Not enough data
8.6
478
Not enough data
Platform
9.5
611
Not enough data
8.9
581
Not enough data
8.8
578
Not enough data
8.7
561
Not enough data
8.2
419
Not enough data
8.9
528
Not enough data
8.8
582
Not enough data
Generative AI
Feature Not Available
Not enough data
8.4
140
Not enough data
Conversational Platform
8.7
1058
9.0
301
8.7
837
9.3
277
8.7
858
9.1
277
9.0
779
9.3
248
Support Automation
8.6
859
9.0
292
8.7
901
9.1
283
8.5
518
9.0
270
8.8
809
9.0
254
Generative AI
Feature Not Available
8.7
106
8.4
154
8.8
107
Customer Support
8.6
200
8.8
56
7.4
185
8.4
52
9.0
206
8.8
54
Automation
8.4
205
8.6
52
8.3
206
8.8
55
8.5
197
8.7
54
Artificial Intelligence
8.5
198
8.5
55
8.6
193
Feature Not Available
8.5
199
8.5
57
Generative AI
8.3
296
8.6
109
8.3
294
8.8
111
Feature Not Available
7.7
75
Communication
9.2
1441
|
Verified
9.4
326
|
Verified
8.9
1449
|
Verified
9.2
352
|
Verified
8.7
1191
|
Verified
9.2
296
|
Verified
9.1
1356
|
Verified
9.3
304
|
Verified
8.2
595
8.7
253
Internal Use
8.2
1267
|
Verified
8.6
252
|
Verified
8.7
1094
|
Verified
9.2
317
|
Verified
8.2
1043
|
Verified
8.8
276
|
Verified
8.7
1247
|
Verified
9.4
333
|
Verified
8.9
1319
|
Verified
9.3
323
|
Verified
8.6
1287
|
Verified
9.3
356
|
Verified
Generative AI
8.2
94
8.9
81
Self-Service Experience
8.9
652
9.4
240
8.9
651
9.2
225
Feature Not Available
8.8
190
8.2
490
9.0
196
8.4
535
9.0
217
Self-Service Platform
8.7
530
9.3
210
8.7
534
9.2
222
8.4
474
8.9
212
8.6
519
9.2
208
Agentic AI - Customer Self-Service
7.4
46
7.5
17
7.8
45
7.8
17
7.4
46
7.8
17
7.8
47
8.1
17
8.1
50
7.4
17
7.4
47
8.0
17
7.5
46
8.4
17
Generative AI
Feature Not Available
9.0(won by default)
60
Feature Not Available
9.0(won by default)
60
Process
9.3(won by 0.2)
89
9.1
178
9.0
86
9.4(won by 0.4)
194
9.6(won by 0.2)
89
9.4
180
Channels
9.4
89
9.7(won by 0.3)
236
8.8
88
9.4(won by 0.6)
188
9.5(tied score)
91
9.5(tied score)
225
8.3
81
9.3(won by 1.0)
224
8.8
83
9.5(won by 0.7)
226
Insight
9.1(won by 0.1)
86
9.0
196
9.2
87
9.3(won by 0.1)
197
8.8
83
9.3(won by 0.5)
180
9.3
83
9.5(won by 0.2)
181
Generative AI
Feature Not Available
8.3
44
7.2
16
8.5
45
Customer Query Resolution - AI Customer Support Agents
7.6
167
8.1
13
7.9
165
8.6
12
7.7
164
8.3
12
8.5
163
8.5
13
8.0
159
8.3
12
Customer Interaction Automation - AI Customer Support Agents
7.4
157
8.2
12
7.9
158
8.2
11
7.9
159
8.5
11
8.3
158
8.8
12
Automation
8.1
160
8.7
13
7.9
158
8.2
12
7.2
154
8.2
12
Autonomy
7.5
161
8.3
13
7.7
161
8.6
12
7.2
157
8.2
13
7.6
160
8.5
13
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Fin by Intercom and Gladly are categorized as AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, Conversational Support, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Fin by Intercom is categorized as AI Agents For Business Operations, Shared Inbox, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, and Chatbots
Gladly is categorized as Contact Center
Reviews
Reviewers' Company Size
Fin by Intercom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gladly
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
26.7%
Information Technology and Services
13.1%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.6%
Other
43.4%
Retail
24.1%
Consumer Services
15.8%
Furniture
9.0%
Apparel & Fashion
7.9%
Consumer Goods
6.4%
Other
36.8%
Alternatives
Discussions
What is Intercom used for?
3 Comments
JT
for sending emails to our correspondents and monitoring our callsRead more
While interaction can be audio visual emojies be developed
2 Comments
SG
I do not think they have developed Intercom that far yet, though it would be great.Read more
¿What is the best economic model in order to use Intercom?
2 Comments
AB
Plus is $39/seat (User) per month.
Its enough to get startedRead more
Can we get some more Gladly swag? Hoodie? Lol
2 Comments
IB
Hey John - Thank you for your awesome review. We'll see what we can do! :)
- Team GladlyRead more
What's the best way to connect to our account success rep?
2 Comments
IB
Hi Katheryn,
Thank you for your note. We will be in touch with you shortly to connect on this.
Sincerely,
GladlyRead more
Is there any training environment for gladly
2 Comments
GU
Hi Jerick. Having a "training" (sometimes referred to as a Sandbox environment) depends on your org. But if you'd like to access more formal training...Read more
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