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Compare Faveo Help Desk and Zoho Desk 
At a Glance
Market Segments
Mid-Market (47.6% of reviews)
Small-Business (72.6% of reviews)
Entry-Level Pricing
$500 Onetime
$0.00
Faveo Help Desk
Star Rating
(23)4.6 out of 5
Market Segments
Mid-Market (47.6% of reviews)
Pros & Cons
Entry-Level Pricing
$500 Onetime
Browse all 4 pricing plansZoho Desk
Star Rating
(7,194)4.4 out of 5
Market Segments
Small-Business (72.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Desk excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Faveo Help Desk. Users appreciate its intuitive interface, which helps in managing requests efficiently and keeps everything organized in one place.
- Users say that Zoho Desk's implementation process is straightforward, with many highlighting the ease of integration and responsive support team. This contrasts with Faveo Help Desk, which, while customizable, may not offer the same level of user-friendly onboarding experience.
- Reviewers mention that Faveo Help Desk shines in its customizable workflows and approval processes, allowing users to create custom statuses tailored to their needs. However, some users have noted that its customer support can be inconsistent, which may affect the overall experience.
- According to verified reviews, Zoho Desk is praised for its competitive pricing and comprehensive functionalities, making it a strong choice for small businesses. In comparison, Faveo Help Desk's one-time fee of $500 may be a barrier for smaller teams looking for budget-friendly options.
- G2 reviewers highlight that while both products offer solid reporting capabilities, Zoho Desk's user experience in ticket creation and response is slightly less favorable than Faveo Help Desk's, which is noted for its user-friendly ticketing process and comprehensive reports.
- Users report that Zoho Desk's quality of support is generally good, but Faveo Help Desk edges ahead with slightly higher ratings in this area. However, Zoho Desk's proactive support during transitions, such as moving from other platforms, has been particularly well-received by users.
Pricing
Entry-Level Pricing
Faveo Help Desk
Help Desk Pro
$500
Onetime
- Use on one domain/site
- Installation & Configuration
- Advance Features
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
Faveo Help Desk
No trial information availableZoho Desk
Free Trial is available
Ratings
Meets Requirements
8.8
14
8.7
5,729
Ease of Use
9.2
14
8.5
5,807
Ease of Setup
8.2
11
8.1
5,083
Ease of Admin
8.8
11
8.3
4,774
Quality of Support
8.7
14
8.3
5,152
Has the product been a good partner in doing business?
8.7
10
8.4
4,310
Product Direction (% positive)
7.3
13
8.9
5,493
Features by Category
Ticket and Case Management
9.3
10
8.6
3355
|
Verified
8.7
10
8.5
3301
|
Verified
8.7
9
8.3
3081
|
Verified
9.1
9
8.3
2919
|
Verified
8.5
9
8.2
2639
|
Verified
8.7
9
8.4
2907
|
Verified
9.0
10
8.5
2914
|
Verified
8.8
8
8.3
2505
|
Verified
Generative AI
Not enough data
7.4
960
Not enough data
7.4
949
Agentic AI - Help Desk
Not enough data
7.1
357
Not enough data
7.1
360
Not enough data
7.2
356
Communication Channels
9.1
9
8.3
2853
|
Verified
8.7
9
8.6
3076
|
Verified
7.3
5
8.2
2387
|
Verified
7.0
5
8.0
2147
|
Verified
7.0
5
7.8
1908
|
Verified
Platform
8.1
7
8.1
2285
|
Verified
8.7
9
8.2
2738
|
Verified
8.5
9
8.4
2832
|
Verified
6.4
6
8.1
2256
|
Verified
8.3
9
8.2
2795
|
Verified
9.1
9
8.4
2952
|
Verified
Administration
Not enough data
8.2
342
Not enough data
8.2
341
Not enough data
8.4
345
Knowledge Management
Not enough data
8.6
324
Not enough data
8.2
315
Not enough data
8.2
322
Compliance
Not enough data
8.3
337
Not enough data
8.3
334
Not enough data
8.2
336
Not enough data
8.1
334
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
310
Data Security
Not enough data
8.1
336
Not enough data
8.1
330
Not enough data
8.4
335
Not enough data
8.4
332
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
312
Generative AI
Not enough data
7.6
248
Channels
Not enough data
8.2
574
Not enough data
8.0
557
Not enough data
7.3
549
Design
Not enough data
7.9
546
Not enough data
7.7
555
Not enough data
8.1
551
Not enough data
8.1
546
Not enough data
8.1
532
Generative AI
Not enough data
7.5
427
Not enough data
7.5
420
Usability
Not enough data
8.3
447
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
431
Not enough data
8.2
416
Not enough data
8.3
422
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Generative AI
Not enough data
7.9
176
Not enough data
8.0
178
Not enough data
7.8
177
Communication
Not enough data
8.8
718
|
Verified
Not enough data
8.7
759
|
Verified
Not enough data
8.6
659
Not enough data
8.6
632
|
Verified
Not enough data
8.3
356
Internal Use
8.7
9
8.2
2738
|
Verified
Not enough data
8.5
361
Not enough data
8.4
456
Not enough data
8.7
713
|
Verified
Not enough data
8.7
692
|
Verified
Not enough data
8.6
708
|
Verified
Generative AI
Not enough data
7.7
423
Self-Service Experience
Not enough data
8.5
1509
Not enough data
8.4
1469
Not enough data
8.1
1275
Not enough data
8.1
770
Not enough data
8.2
815
Self-Service Platform
Not enough data
8.3
838
Not enough data
8.3
816
Not enough data
7.8
728
Not enough data
8.2
762
Agentic AI - Customer Self-Service
Not enough data
7.8
80
Not enough data
7.7
81
Not enough data
7.9
80
Not enough data
7.8
85
Not enough data
7.9
83
Not enough data
7.9
81
Not enough data
7.7
82
Generative AI
Not enough data
8.2(won by default)
119
Not enough data
8.1(won by default)
117
Process
Not enough data
8.7(won by default)
490
Not enough data
9.0(won by default)
634
Not enough data
8.5(won by default)
487
Channels
Not enough data
9.0(won by default)
624
Not enough data
8.5(won by default)
543
Not enough data
8.7(won by default)
514
Not enough data
8.6(won by default)
457
Not enough data
8.8(won by default)
482
Insight
Not enough data
8.7(won by default)
493
Not enough data
8.9(won by default)
545
Not enough data
8.8(won by default)
515
Not enough data
9.0(won by default)
589
Generative AI
Not enough data
7.6
184
Not enough data
7.7
183
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
7.6
7
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Faveo Help Desk and Zoho Desk are categorized as Customer Self-Service and Help Desk
Unique Categories
Faveo Help Desk has no unique categories
Reviews
Reviewers' Company Size
Faveo Help Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
28.6%
Higher Education
9.5%
Computer Software
9.5%
Telecommunications
4.8%
Security and Investigations
4.8%
Other
42.9%
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.7%
Retail
3.6%
Other
60.2%
Alternatives
Discussions
Faveo Help Desk has no discussions with answers
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
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