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Compare EZLynx and Salesforce Communications Cloud 
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At a Glance
Market Segments
Small-Business (88.4% of reviews)
Enterprise (57.7% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
EZLynx
Star Rating
(441)4.3 out of 5
Market Segments
Small-Business (88.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about EZLynxSalesforce Communications Cloud
Star Rating
(27)4.5 out of 5
Market Segments
Enterprise (57.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Salesforce Communications CloudSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Communications Cloud excels in centralizing customer interactions, which enhances communication consistency. Users appreciate the automation tools and seamless integration with other Salesforce products, making daily tasks more efficient.
- Users say that EZLynx stands out as an all-in-one platform, combining various functionalities like rating, agency management, and CRM. This integration reduces the need for multiple tools, which is particularly beneficial for small businesses looking to streamline their operations.
- Reviewers mention that Salesforce Communications Cloud offers a higher ease of use, with many users finding it intuitive and straightforward. One user highlighted how easy it is to update and share information with clients and coworkers, enhancing collaboration.
- According to verified reviews, EZLynx is praised for its user-friendly layout, which many find more accessible compared to competitors. This aspect is crucial for small businesses that may not have extensive technical resources.
- G2 reviewers highlight that Salesforce Communications Cloud has a strong support system, with users noting the professionalism and responsiveness of customer support. This reliability can be a significant advantage for enterprises that require consistent assistance.
- Users report that while EZLynx provides a comprehensive solution, some features may not be as robust as those in Salesforce Communications Cloud, particularly in areas like guided selling and configuration rules, which are essential for more complex sales processes.
Pricing
Entry-Level Pricing
EZLynx
No pricing availableSalesforce Communications Cloud
No pricing availableFree Trial
EZLynx
Free Trial is available
Salesforce Communications Cloud
No trial information availableRatings
Meets Requirements
8.4
366
9.2
20
Ease of Use
8.5
416
8.8
21
Ease of Setup
8.2
347
8.6
18
Ease of Admin
8.3
169
8.9
18
Quality of Support
8.2
353
8.4
19
Has the product been a good partner in doing business?
8.3
169
8.9
18
Product Direction (% positive)
8.3
363
8.2
19
Features by Category
Configuration - cpq
8.1
19
9.1
11
7.0
19
9.1
11
7.3
21
8.9
11
7.4
18
8.8
10
7.6
19
9.5
10
Pricing
6.8
21
8.8
10
6.9
18
8.0
11
6.4
19
9.4
9
7.7
20
9.1
9
7.3
19
8.8
10
7.3
19
8.8
11
Quoting
7.7
17
8.3
10
6.7
18
8.8
11
7.2
20
8.8
11
6.4
19
9.1
11
7.1
18
9.1
11
Admin
7.0
19
9.3
10
5.7
18
9.2
10
6.7
19
9.2
10
7.5
20
9.6
8
Channels
7.4
19
7.0
9
6.7
20
9.0
7
6.8
18
9.2
8
Platform
6.0
17
9.0
10
5.9
17
9.2
10
5.9
17
9.2
10
6.7
18
9.3
10
6.8
19
9.3
9
Not enough data
Not enough data
Generative AI - cpq
6.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
Integrated Revenue and Customer Management (IRCM) for CSPsHide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Customer Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Requirements
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Contracts
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
6.3
287
Not enough data
8.5
298
Not enough data
6.9
292
Not enough data
7.2
291
Not enough data
7.6
298
Not enough data
6.1
276
Not enough data
7.8
297
Not enough data
8.3
296
Not enough data
Insurance Documentation
7.0
285
Not enough data
8.7
300
Not enough data
6.9
279
Not enough data
8.5
297
Not enough data
Categories
Categories
Shared Categories
EZLynx and Salesforce Communications Cloud are categorized as CPQ
Unique Categories
EZLynx is categorized as Insurance Compliance, Insurance Agency Management Systems, Insurance Suites, and Underwriting & Rating
Salesforce Communications Cloud is categorized as Integrated Revenue and Customer Management (IRCM) for CSPs and Quote-to-Cash
Reviews
Reviewers' Company Size
EZLynx
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Communications Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
95.4%
Financial Services
0.7%
Banking
0.7%
Higher Education
0.5%
Accounting
0.5%
Other
2.3%
Information Technology and Services
30.8%
Telecommunications
23.1%
Computer Software
11.5%
Consumer Electronics
7.7%
Public Safety
3.8%
Other
23.1%
Discussions
How do you use the EZLynx rater?
1 Comment
KM
To obtain multiple base quotes at once to process optionsRead more
What is EZLynx used for?
1 Comment
CJ
EZLynx is like a super tool for insurance companies. It helps them do many important tasks in one place. It keeps customer info safe, assists with marketing,...Read more
What is communication cloud salesforce?
1 Comment
MS
Cloud communications are internet-based voice and data communications tools for businesses to manage applications, storage, and switching—all hosted by a...Read more
Salesforce Communications Cloud has no more discussions with answers
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