# Best Integrated Revenue and Customer Management (IRCM) for CSPs Software

## How Many Integrated Revenue and Customer Management (IRCM) for CSPs Software Products Does G2 Track?

**Total Products under this Category:** 75

### Category Stats (Jul 2026)

- **Average Rating:** 4.33/5 The average rating of products in this category, based on all submitted ratings

_Last updated: July 25, 2026_

## How Does G2 Rank Integrated Revenue and Customer Management (IRCM) for CSPs Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 0+ Authentic Reviews
- 75+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

### [Agentforce Communications (formerly Salesforce Communications Cloud)](https://www.g2.com/products/agentforce-communications-formerly-salesforce-communications-cloud/reviews)

Salesforce Communications Cloud provides integrated sales and service solutions on a single, flexible platform to transform the B2C, B2B and wholesale customer and employee experience. Communications Cloud enables CSPs (Communications Service Providers) to reduce system complexity, create seamless digital experiences, rapidly launch offers and services, and automate business processes.

**Average Rating:** 4.5/5.0

**Total Reviews:** 26

#### Who Is the Company Behind Agentforce Communications (formerly Salesforce Communications Cloud)?

- **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce)
- **Year Founded:** 1999
- **HQ Location:** San Francisco, CA
- **Twitter:** @salesforce (579,511 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/3185/ (83,223 employees on LinkedIn®)
- **Ownership:** NYSE:CRM

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Telecommunications
- **Company Size:** 59% Large, 22% Medium

#### What Do G2 Reviewers Say About Agentforce Communications (formerly Salesforce Communications Cloud)?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **automation tools** for saving time and enhancing the consistency of customer interactions.
- Users value the **centralized communication** capabilities of Agentforce, enhancing interaction consistency and saving time through automation.
- Users value the **centralized communication** in Agentforce, enhancing consistency and saving time through automation and integration.
- Users appreciate the **seamless integrations** with Salesforce products, enhancing communication and saving valuable time.
- Users value the **time-saving automation** features of Agentforce Communications that enhance communication efficiency and consistency.

##### Cons

- Users find the **setup complexity** daunting, often needing extra time and support to customize effectively.
- Users find the setup to be **complex and time-consuming** , with a steep learning curve that can hinder efficiency.
- Users find the **difficult customization** process time-consuming and complex, often needing extra technical support to navigate it.
- Users find the **learning curve steep** , requiring additional time and support to navigate and customize effectively.
- Users report **slow performance** when dealing with large datasets, impacting their overall experience with Agentforce Communications.

#### What Are Recent G2 Reviews of Agentforce Communications (formerly Salesforce Communications Cloud)?

**["Seamless Customer Communication and Time-Saving Automation"](https://www.g2.com/survey_responses/agentforce-communications-formerly-salesforce-communications-cloud-review-11948239)**

**Rating:** 4.5/5.0 stars

_— Anish T._

[Read full review](https://www.g2.com/survey_responses/agentforce-communications-formerly-salesforce-communications-cloud-review-11948239)

**["Salesforce cloud real time experiance."](https://www.g2.com/survey_responses/agentforce-communications-formerly-salesforce-communications-cloud-review-5409630)**

**Rating:** 5.0/5.0 stars

_— Ankit J._

[Read full review](https://www.g2.com/survey_responses/agentforce-communications-formerly-salesforce-communications-cloud-review-5409630)

### [Connect](https://www.g2.com/products/bequick-connect/reviews)

Connect from BeQuick is a streamlined, reliable, and scalable platform built only for MVNOs. Connect for MVNOs handles billing, payment processing, external integrations for carrier airtime provisioning, taxation, communication, and much more.

**Average Rating:** 4.7/5.0

**Total Reviews:** 5

#### Who Is the Company Behind Connect?

- **Seller:** [BeQuick](https://www.g2.com/sellers/bequick)
- **Year Founded:** 2002
- **HQ Location:** Jupiter, US
- **Twitter:** @BeQuickSoftware (169 Twitter followers)
- **LinkedIn® Page:** http://www.linkedin.com/company/bequick-software-inc. (18 employees on LinkedIn®)

#### Who Uses This Product?

- **Company Size:** 60% Medium, 40% Small

#### What Are Recent G2 Reviews of Connect?

**["Best in the Business"](https://www.g2.com/survey_responses/connect-review-9733487)**

**Rating:** 5.0/5.0 stars

_— Andrew L._

[Read full review](https://www.g2.com/survey_responses/connect-review-9733487)

**["Very good service!"](https://www.g2.com/survey_responses/connect-review-11426277)**

**Rating:** 4.5/5.0 stars

_— Lennox M._

[Read full review](https://www.g2.com/survey_responses/connect-review-11426277)

### [ROUTEE](https://www.g2.com/products/routee/reviews)

Routee is a leading cloud communications provider that designs, develops, and distributes advanced Web & API automation solutions. Through its robust platform and scalable API, it helps corporations, retail businesses, and service providers, around the world, to communicate effectively with their target audience. Powered by AMD Telecom’s vigorous infrastructure, Routee brings a powerful engagement toolset to its trusted global partners and some of the most renowned Fortune 500 corporations. What are some of the things you can do with Routee? -SMS Spread your message efficiently all over the globe using the SMS services Routee provides. Marketing SMS, Transactional SMS, Two-Way SMS, SMS Two-Factor Authentication,SMS Survey, Bulk MMS, Verified SMS Sender. -VOICE Let people hear your business’s voice through the numerous VoIP choices. Elevate your brand through Voice Broadcasting, Two Way Voice, Click To Call, Text To Speech, Cloud IVR and Voice Two Factor Authentication. -EMAIL Discover which Email service suits you, customize it and make it happen. Promotional Email, Transactional Email, Email Verifier. Which one do you need? -MESSAGING APPS Reach your clients with more interactive messages and increase your revenues. Engage with them via Viber, RCS, Facebook, Telegram & WhatsApp. -NUMBERS Get your own Premium Rate or Toll-free numbers, validate your contacts list and prevent call-related fraud. This advanced communications platform includes Virtual Numbers, Number Validation, Number Lookup, Missed Call, Call Masking, Toll-free Numbers. -TWO FACTOR AUTHENTICATION Add a second layer of security to your business by utilizing a combination of two different components. Prevent fraudsters from getting access to your sensitive information, application, or software. Use among Two-Factor Authentication with Fallback, SMS, Voice, Viber, or Missed Call.

**Average Rating:** 3.6/5.0

**Total Reviews:** 10

#### Who Is the Company Behind ROUTEE?

- **Seller:** [AMD Telecom](https://www.g2.com/sellers/amd-telecom)
- **Year Founded:** 2000
- **HQ Location:** San Francisco, California
- **LinkedIn® Page:** https://www.linkedin.com/company/amd-telecom-s-a-/ (162 employees on LinkedIn®)

#### Who Uses This Product?

- **Company Size:** 60% Small, 20% Medium

#### What Do G2 Reviewers Say About ROUTEE?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **automation** features of ROUTEE, enabling seamless communication and enhancing customer support efficiency.
- Users value the **personalized customer interaction** features of ROUTEE, enhancing engagement and supporting business growth.
- Users praise ROUTEE for its **personalization services** , enhancing customer interactions and supporting business growth 24/7.
- Users find the **easy integration** of ROUTEE highly beneficial for enhancing automation and personalized experiences.
- Users value the **variety of communication options** with ROUTEE, enhancing customer interaction and business growth.

##### Cons

- Users find ROUTEE to be **expensive** and the pricing challenging for small businesses and less tech-savvy owners.
- Users find that Routee's **complex features** can be challenging, especially for those less familiar with technology.
- Users find ROUTEE's pricing and **complexity** challenging, especially for less tech-savvy business owners.
- Users find **difficult navigation** challenging, especially for those less tech-savvy, impacting their overall experience with ROUTEE.
- Users find ROUTEE's **complexity** challenging, especially for less tech-savvy business owners, impacting overall user experience.

#### What Are Recent G2 Reviews of ROUTEE?

**["My Honest Opinion about Routee"](https://www.g2.com/survey_responses/routee-review-7884770)**

**Rating:** 4.0/5.0 stars

_— Mukul S._

[Read full review](https://www.g2.com/survey_responses/routee-review-7884770)

**["Helped my business to cater to wider user base"](https://www.g2.com/survey_responses/routee-review-9058739)**

**Rating:** 4.0/5.0 stars

_— Siddhant G._

[Read full review](https://www.g2.com/survey_responses/routee-review-9058739)

### [SurePay](https://www.g2.com/products/surepay/reviews)

SurePay enables real-time rating and charging for any network and service type. With SurePay, fixed, mobile, and converged carriers can simultaneously offer prepaid, postpaid, and hybrid real-time charging for data, digital, commerce, cloud and IoT services. SurePay supports any tariff plan for consumer and enterprise customers, and enables service providers to implement new business models.

**Average Rating:** 5.0/5.0

**Total Reviews:** 4

#### Who Is the Company Behind SurePay?

- **Seller:** [Nokia](https://www.g2.com/sellers/nokia)
- **Year Founded:** 1865
- **HQ Location:** Espoo, Southern Finland
- **Twitter:** @Symbian (8,285 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1070/ (100,243 employees on LinkedIn®)
- **Ownership:** HEL: NOKIA

#### Who Uses This Product?

- **Company Size:** 50% Small, 50% Medium

#### What Are Recent G2 Reviews of SurePay?

**["SurePay excellent online collection service"](https://www.g2.com/survey_responses/surepay-review-4963962)**

**Rating:** 5.0/5.0 stars

_— Paul F._

[Read full review](https://www.g2.com/survey_responses/surepay-review-4963962)

**["I am a businessman for more than twenty seven years"](https://www.g2.com/survey_responses/surepay-review-4666526)**

**Rating:** 5.0/5.0 stars

_— Abdulhafiz E._

[Read full review](https://www.g2.com/survey_responses/surepay-review-4666526)

### [Oracle Communications Billing and Revenue Management (BRM)](https://www.g2.com/products/oracle-communications-billing-and-revenue-management-brm/reviews)

Fuel disruptive innovation, brand differentiation, and business transformation with service, industry, and business model agnostic convergent charging and revenue management designed for the connected digital world.

**Average Rating:** 4.2/5.0

**Total Reviews:** 3

#### Who Is the Company Behind Oracle Communications Billing and Revenue Management (BRM)?

- **Seller:** [Oracle](https://www.g2.com/sellers/oracle)
- **Year Founded:** 1977
- **HQ Location:** Austin, TX
- **Twitter:** @Oracle (827,997 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1028/ (208,078 employees on LinkedIn®)
- **Ownership:** NYSE:ORCL

#### Who Uses This Product?

- **Company Size:** 75% Large, 25% Small

#### What Are Recent G2 Reviews of Oracle Communications Billing and Revenue Management (BRM)?

**["Oracle BRM Review"](https://www.g2.com/survey_responses/oracle-communications-billing-and-revenue-management-brm-review-3103610)**

**Rating:** 4.5/5.0 stars

_— Rajarshi P._

[Read full review](https://www.g2.com/survey_responses/oracle-communications-billing-and-revenue-management-brm-review-3103610)

**["Oracle BRM Review"](https://www.g2.com/survey_responses/oracle-communications-billing-and-revenue-management-brm-review-4951317)**

**Rating:** 4.0/5.0 stars

_— Muhammad Nabeel I._

[Read full review](https://www.g2.com/survey_responses/oracle-communications-billing-and-revenue-management-brm-review-4951317)

### [Comarch BSS Suite](https://www.g2.com/products/comarch-bss-suite/reviews)

Comarch’s BSS products address all of the issues faced by telecoms wishing to stay ahead by offering modern services that enable CSPs to put their customers where they should be – right at the heart of their digital business. Telecom clients can now benefit from the first-class customer care, attractive online sales portal and intuitive mobile apps. Our BSS offering fully supports innovation culture with its powerful Product Catalog driving Order Manager and accurate Billing module, making the new services and offers able to be launched more rapidly than ever before by the use of simple configuration alone. All Comarch BSS products are available off-the-shelf, pre-configured in line with best practices and market standards, and with a large set of ready to use business processes. The products, modular by design, can be further configured and adapted to fit the organization of a given CSP, and to meet its offer and business needs, including new possibilities enabled by OTTs, SDN/NFV, 5G and IoT.'

**Average Rating:** 4.5/5.0

**Total Reviews:** 2

#### Who Is the Company Behind Comarch BSS Suite?

- **Seller:** [Comarch](https://www.g2.com/sellers/comarch-7cd655c1-8046-4480-a0b9-ec69b863dda9)
- **Year Founded:** 1993
- **HQ Location:** Kraków, PL
- **Twitter:** @ComarchGroup (1,190 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/comarch/ (5,032 employees on LinkedIn®)
- **Ownership:** WSE: CMR

#### Who Uses This Product?

- **Company Size:** 50% Medium, 50% Large

#### What Are Recent G2 Reviews of Comarch BSS Suite?

**["Telecom BSS got easier"](https://www.g2.com/survey_responses/comarch-bss-suite-review-6696805)**

**Rating:** 4.5/5.0 stars

_— Verified User in Telecommunications_

[Read full review](https://www.g2.com/survey_responses/comarch-bss-suite-review-6696805)

**["Its convenience"](https://www.g2.com/survey_responses/comarch-bss-suite-review-8356412)**

**Rating:** 4.5/5.0 stars

_— Nirav M._

[Read full review](https://www.g2.com/survey_responses/comarch-bss-suite-review-8356412)

### [CostGuard](https://www.g2.com/products/costguard/reviews)

The CostGuard B/OSS helps address the key functional areas surrounding Customer Acquisition and Retention, as well as managing the fundamental operational elements that help you manage profitability.

**Average Rating:** 5.0/5.0

**Total Reviews:** 2

#### Who Is the Company Behind CostGuard?

- **Seller:** [IDI Billing Solutions](https://www.g2.com/sellers/idi-billing-solutions)
- **Year Founded:** 1996
- **HQ Location:** Victor, New York, United States
- **LinkedIn® Page:** https://www.linkedin.com/company/idi-billing-solutions (149 employees on LinkedIn®)

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of CostGuard?

**["Incredible platform to manage billing!"](https://www.g2.com/survey_responses/costguard-review-10570594)**

**Rating:** 5.0/5.0 stars

_— Alekya Y._

[Read full review](https://www.g2.com/survey_responses/costguard-review-10570594)

**["Costguard"](https://www.g2.com/survey_responses/costguard-review-3506702)**

**Rating:** 5.0/5.0 stars

_— Verified User in Consumer Electronics_

[Read full review](https://www.g2.com/survey_responses/costguard-review-3506702)

### [CSG Ascendon](https://www.g2.com/products/csg-ascendon/reviews)

CSG Ascendon is a cloud-native monetization and customer engagement platform purpose-built for communications service providers (CSPs), media and entertainment companies, and digital-first consumer brands. Ascendon empowers telcos to launch, bundle, and monetize any digital service—mobile, broadband, OTT, streaming, IoT, marketplaces, and more—without the risk and delays of traditional transformation projects. At its core, Ascendon unifies revenue management, subscription and usage monetization, convergent billing, account and identity management, payments, and customer self-service in a single, multi-tenant SaaS platform. The solution supports diverse business models—subscriptions, usage-based, hybrid, prepaid, postpaid, and complex B2B hierarchies—across markets and currencies. Advanced dashboards, revenue recognition (ASC 606/IFRS 15), and predictive analytics help CSPs manage churn, optimize growth, and ensure compliance. Ascendon’s open, modular architecture features 1000+ APIs, enabling seamless integration with existing BSS/OSS stacks. Providers can deploy Ascendon as an adjunct digital monetization layer or as a full digital BSS, accelerating time-to-market by up to 85% compared to legacy systems. Automated upgrades and proven autoscaling deliver 99.9% uptime and support rapid growth, while cloud-native agility ensures continuous innovation without service disruption. A key differentiator is Ascendon’s integrated AI-powered journey orchestration and real-time decisioning. Telcos can automate next-best actions, personalize communications, and proactively manage churn across every customer touchpoint. Ascendon is trusted by leading telcos worldwide and recognized for its innovation, reliability, and measurable business impact.

**Average Rating:** 4.8/5.0

**Total Reviews:** 3

#### Who Is the Company Behind CSG Ascendon?

- **Seller:** [CSG](https://www.g2.com/sellers/csg-54a1fc60-dace-4629-a6aa-10ab3e6c149f)
- **Company Website:** https://www.csgi.com/
- **Year Founded:** 1994
- **HQ Location:** Greenwood Village, CO
- **Twitter:** @csg\_i (3,123 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/csg-/ (7,715 employees on LinkedIn®)

#### Who Uses This Product?

- **Company Size:** 67% Small, 33% Medium

#### What Do G2 Reviewers Say About CSG Ascendon?

_AI-generated summary from verified user reviews_

##### Pros

- Users value CSG Ascendon's **flexibility** , enabling seamless integration and adaptability to changing business needs and subscription models.
- Users value the **scalable solutions** of CSG Ascendon, enabling quick adaptation to evolving business and customer needs.
- Users value the **flexibility and integration capabilities** of CSG Ascendon for enhancing customer engagement and scalability.
- Users value the **easy integrations** of CSG Ascendon, enhancing subscription and membership management on one platform.
- Users value the **flexibility and integration capabilities** of CSG Ascendon, supporting diverse services within one platform.

##### Cons

- Users find the **complex features** of CSG Ascendon challenging, leading to a steep learning curve for teams.
- Users find the **complexity** of CSG Ascendon challenging initially, but it evolves into a rewarding source of customization.
- Users find the **difficult setup** of CSG Ascendon leads to a steep learning curve, especially for inexperienced teams.
- Users find the **navigation complex** initially, but with time, it transforms into a strength with customization options.
- Users find the **steep learning curve** of CSG Ascendon challenging, especially without prior subscription billing experience.

#### What Are Recent G2 Reviews of CSG Ascendon?

**["Flexible, Scalable Subscription Billing for Complex Pricing Models"](https://www.g2.com/survey_responses/csg-ascendon-review-12400188)**

**Rating:** 5.0/5.0 stars

_— Ngadhnjim M._

[Read full review](https://www.g2.com/survey_responses/csg-ascendon-review-12400188)

**["Flexible, Scalable Platform for Subscription Services and Customer Engagement"](https://www.g2.com/survey_responses/csg-ascendon-review-12404957)**

**Rating:** 5.0/5.0 stars

_— Fortese M._

[Read full review](https://www.g2.com/survey_responses/csg-ascendon-review-12404957)

### [CSG Encompass](https://www.g2.com/products/csg-encompass/reviews)

CSG Encompass is a next-generation, cloud-agnostic revenue management platform designed to help communications service providers (CSPs) and digital ecosystem players thrive in today’s dynamic market. Built on a flexible, modular architecture, Encompass supports real-time charging, convergent billing, customer and revenue management, and advanced partner settlement—all in a single, unified solution. Encompass empowers CSPs to monetize any service—consumer, B2B, wholesale, IoT, and B2B2X—across any network, business model, or geography. Its catalog-driven design enables rapid offer creation, lifecycle management, and seamless bundling of products and services. With out-of-the-box TM Forum ODA compliance, open APIs, and Kubernetes-based deployment, Encompass integrates effortlessly with existing OSS/BSS environments and scales to support the needs of the largest operators. The platform’s advanced analytics, real-time decisioning, and automation tools help providers optimize revenue, reduce operational costs, and deliver exceptional customer experiences. Encompass supports both cloud and on-premise deployments, giving CSPs the freedom to align with their unique IT strategies and regulatory requirements. With proven reliability, Encompass delivers high availability, robust security, and continuous innovation through regular feature updates. Its intuitive user interfaces and embedded best practices streamline operations, from onboarding and quoting to billing and collections. Trusted by leading Tier 1 and Tier 2 operators worldwide, CSG Encompass enables CSPs to launch new services faster, adapt to market changes, and future-proof their business for the digital era.

**Average Rating:** 5.0/5.0

**Total Reviews:** 2

#### Who Is the Company Behind CSG Encompass?

- **Seller:** [CSG](https://www.g2.com/sellers/csg-54a1fc60-dace-4629-a6aa-10ab3e6c149f)
- **Company Website:** https://www.csgi.com/
- **Year Founded:** 1994
- **HQ Location:** Greenwood Village, CO
- **Twitter:** @csg\_i (3,123 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/csg-/ (7,715 employees on LinkedIn®)

#### Who Uses This Product?

- **Company Size:** 100% Small

#### What Do G2 Reviewers Say About CSG Encompass?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **strong end-to-end billing and revenue management capabilities** of CSG Encompass for accurate, scalable performance.
- Users value the **strong end-to-end billing and revenue management** capabilities of CSG Encompass, ensuring accuracy and scalability.
- Users value the **scalability** of CSG Encompass, effectively managing complex billing and high transaction volumes seamlessly.
- Users value the **extensive customizability** of CSG Encompass, enabling effective management of complex billing scenarios.
- Users appreciate the **detailed customization options** of CSG Encompass, enabling effective management of complex billing scenarios.

##### Cons

- Users find the **complex processes** of CSG Encompass can hinder agility and require specialized knowledge.
- Users note that CSG Encompass requires **specialized expertise** , which can complicate usability and slow down agility.
- Users find the **learning difficulty** of CSG Encompass can hinder quick adjustments and flexibility in usage.
- Users find the **difficult customization** of CSG Encompass can hinder flexibility and require technical expertise for effective use.
- Users find the **steep learning curve** of CSG Encompass hampers efficiency and agility in adapting to changes.

#### What Are Recent G2 Reviews of CSG Encompass?

**["CSG Encompass: Robust, Accurate Billing and Revenue Management at Scale"](https://www.g2.com/survey_responses/csg-encompass-review-12404994)**

**Rating:** 5.0/5.0 stars

_— Fortese M._

[Read full review](https://www.g2.com/survey_responses/csg-encompass-review-12404994)

**["CSG Encompass Excels at Scalable, Enterprise-Grade Billing and Revenue Control"](https://www.g2.com/survey_responses/csg-encompass-review-12400260)**

**Rating:** 5.0/5.0 stars

_— Ngadhnjim M._

[Read full review](https://www.g2.com/survey_responses/csg-encompass-review-12400260)

### [Ericcson Charging and Billing in One (CBiO)](https://www.g2.com/products/ericcson-charging-and-billing-in-one-cbio/reviews)

Charging and Billing in One is Ericsson's market leading, product catalog enabled, convergent charging and billing solution. It has evolved to meet operators increasing demand for end-to-end "best-in-suite" solutions that combine powerful business performance with cost efficient operations, management and deployment

**Average Rating:** 4.3/5.0

**Total Reviews:** 2

#### Who Is the Company Behind Ericcson Charging and Billing in One (CBiO)?

- **Seller:** [Ericsson](https://www.g2.com/sellers/ericsson)
- **Year Founded:** 1876
- **HQ Location:** Kista, Stockholm
- **Twitter:** @ericsson (255,786 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/ericsson/ (107,131 employees on LinkedIn®)

#### Who Uses This Product?

- **Company Size:** 100% Large

#### What Are Recent G2 Reviews of Ericcson Charging and Billing in One (CBiO)?

**["Ericsson Billing System Review test"](https://www.g2.com/survey_responses/ericcson-charging-and-billing-in-one-cbio-review-6500185)**

**Rating:** 4.0/5.0 stars

_— Verified User in Telecommunications_

[Read full review](https://www.g2.com/survey_responses/ericcson-charging-and-billing-in-one-cbio-review-6500185)

**["Robust solution for big base opcos"](https://www.g2.com/survey_responses/ericcson-charging-and-billing-in-one-cbio-review-5315799)**

**Rating:** 4.5/5.0 stars

_— Verified User in Telecommunications_

[Read full review](https://www.g2.com/survey_responses/ericcson-charging-and-billing-in-one-cbio-review-5315799)

### [Ericsson Charging System](https://www.g2.com/products/ericsson-charging-system/reviews)

Ericsson Charging System is a modular, scalable, open, single convergent Online Charging System (OCS) using industry standards and protocols.

**Average Rating:** 5.0/5.0

**Total Reviews:** 2

#### Who Is the Company Behind Ericsson Charging System?

- **Seller:** [Ericsson](https://www.g2.com/sellers/ericsson)
- **Year Founded:** 1876
- **HQ Location:** Kista, Stockholm
- **Twitter:** @ericsson (255,786 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/ericsson/ (107,131 employees on LinkedIn®)

#### Who Uses This Product?

- **Company Size:** 100% Large

#### What Are Recent G2 Reviews of Ericsson Charging System?

**["Ericsson Charging System - Revenue Management"](https://www.g2.com/survey_responses/ericsson-charging-system-review-10463409)**

**Rating:** 5.0/5.0 stars

_— Vikas M._

[Read full review](https://www.g2.com/survey_responses/ericsson-charging-system-review-10463409)

**["Ericsson Charging System"](https://www.g2.com/survey_responses/ericsson-charging-system-review-3319367)**

**Rating:** 5.0/5.0 stars

_— Verified User in Computer Networking_

[Read full review](https://www.g2.com/survey_responses/ericsson-charging-system-review-3319367)

### [Oracle CX for Comunications](https://www.g2.com/products/oracle-cx-for-comunications/reviews)

Oracle CX Cloud helps telecommunications companies launch innovative new services quickly and redefine customer experience for the digital age

**Average Rating:** 4.5/5.0

**Total Reviews:** 2

#### Who Is the Company Behind Oracle CX for Comunications?

- **Seller:** [Oracle](https://www.g2.com/sellers/oracle)
- **Year Founded:** 1977
- **HQ Location:** Austin, TX
- **Twitter:** @Oracle (827,997 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1028/ (208,078 employees on LinkedIn®)
- **Ownership:** NYSE:ORCL

#### Who Uses This Product?

- **Company Size:** 67% Small, 33% Large

#### What Are Recent G2 Reviews of Oracle CX for Comunications?

**["Take best care of your Customer with Oracle cx"](https://www.g2.com/survey_responses/oracle-cx-for-comunications-review-6514366)**

**Rating:** 4.5/5.0 stars

_— rohit b._

[Read full review](https://www.g2.com/survey_responses/oracle-cx-for-comunications-review-6514366)

**["Review"](https://www.g2.com/survey_responses/oracle-cx-for-comunications-review-6918164)**

**Rating:** 4.5/5.0 stars

_— Verified User in Market Research_

[Read full review](https://www.g2.com/survey_responses/oracle-cx-for-comunications-review-6918164)

### [Amdocs CES](https://www.g2.com/products/amdocs-ces/reviews)

Amdocs CES 10.1 empowers you to capture the needs of today's digital customers while embracing disruptive change. Our new solutions provide best-in-breed technologies that accelerate digital transformation with intelligent engagements to enable you to sell offerings on demand.

**Average Rating:** 4.0/5.0

**Total Reviews:** 1

#### Who Is the Company Behind Amdocs CES?

- **Seller:** [Amdocs](https://www.g2.com/sellers/amdocs)
- **Year Founded:** 1982
- **HQ Location:** Chesterfield, Missouri, United States
- **Twitter:** @Amdocs (16,149 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/amdocs (35,185 employees on LinkedIn®)
- **Ownership:** NYSE: DOX

#### Who Uses This Product?

- **Company Size:** 100% Medium

#### What Are Recent G2 Reviews of Amdocs CES?

**["Does almost everything"](https://www.g2.com/survey_responses/amdocs-ces-review-5432714)**

**Rating:** 4.0/5.0 stars

_— Verified User in Telecommunications_

[Read full review](https://www.g2.com/survey_responses/amdocs-ces-review-5432714)

### [Cognitive Analytics for Crowd Insight](https://www.g2.com/products/cognitive-analytics-for-crowd-insight/reviews)

Nokia Cognitive Analytics for Crowd Insight provides data on where people come from, how long they stay, and where they are going next. Combined with information on other socioeconomic behavior, this dynamic, real-world data brings great value to real estate, retail, transportation, finance, marketing, and travel and tourism organizations.

**Average Rating:** 3.5/5.0

**Total Reviews:** 1

#### Who Is the Company Behind Cognitive Analytics for Crowd Insight?

- **Seller:** [Nokia](https://www.g2.com/sellers/nokia)
- **Year Founded:** 1865
- **HQ Location:** Espoo, Southern Finland
- **Twitter:** @Symbian (8,285 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/1070/ (100,243 employees on LinkedIn®)
- **Ownership:** HEL: NOKIA

#### Who Uses This Product?

- **Company Size:** 50% Small, 50% Large

#### What Are Recent G2 Reviews of Cognitive Analytics for Crowd Insight?

**["Nokia Cognitive Analytics for Crowd Insight- Revolution in Technology"](https://www.g2.com/survey_responses/cognitive-analytics-for-crowd-insight-review-1636734)**

**Rating:** 5.0/5.0 stars

_— Αικατερίνη ._

[Read full review](https://www.g2.com/survey_responses/cognitive-analytics-for-crowd-insight-review-1636734)

### [Customer Experience Management](https://www.g2.com/products/customer-experience-management/reviews)

The brands that stir passion deliver flawless, digital interactions with almost no friction between their customers and the services that they crave.

**Average Rating:** 4.5/5.0

**Total Reviews:** 1

#### Who Is the Company Behind Customer Experience Management?

- **Seller:** [NetCracker](https://www.g2.com/sellers/netcracker)
- **Year Founded:** 1993
- **HQ Location:** Waltham, Massachusetts, United States
- **Twitter:** @NetCrackerTech (4,903 Twitter followers)
- **LinkedIn® Page:** https://www.linkedin.com/company/netcrackertech/ (8,936 employees on LinkedIn®)

#### Who Uses This Product?

- **Company Size:** 100% Large

#### What Are Recent G2 Reviews of Customer Experience Management?

**["NetCracker Review"](https://www.g2.com/survey_responses/customer-experience-management-review-1690656)**

**Rating:** 4.5/5.0 stars

_— Verified User in Telecommunications_

[Read full review](https://www.g2.com/survey_responses/customer-experience-management-review-1690656)

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[Browse Integrated Revenue and Customer Management (IRCM) for CSPs Themes](/categories/integrated-revenue-and-customer-management-ircm-for-csps/themes)

 ![Neya Kumaresan](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Neya Kumaresan")
NK

Researched and written by [Neya Kumaresan](https://research.g2.com/insights/author/neya-kumaresan)

Updated October 3, 2024

Integrated revenue and customer management (IRCM) solutions provides a framework for communication service providers (CSPs) to optimize and better their billing and customer management processes.

To qualify for inclusion in the IRCM for CSPs category, a product must:

- Track and manage customer-facing processes
- Optimize existing customer lifecycle management processes
- Analyze financial and overall business performance
- Target CSPs specifically

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