Integrated revenue and customer management (IRCM) solutions provides a framework for communication service providers (CSPs) to optimize and better their billing and customer management processes.
To qualify for inclusion in the IRCM for CSPs category, a product must:
Nokia Cognitive Analytics for Crowd Insight provides data on where people come from, how long they stay, and where they are going next. Combined with information on other socioeconomic behavior, this dynamic, real-world data brings great value to real estate, retail, transportation, finance, marketing, and travel and tourism organizations.
Gain a deeper understanding of your customers, predict and proactively meet their needs, to build trust and lifetime loyalty, and provide differentiated, and personalized customer experiences (CX) with our integrated customer relationship management (CRM) cloud software.
Data Refinery (formerly Comptel Data Refinery) plays an important role in supporting the digital customer journey. It provides a layer of intelligent fast data to enable real-time decisions and actions. The software has the capacity to capture and process vast amounts of raw data in-stream.
It offers an unrivalled combination of out-of-the box features with a high level of configurability. In keeping with the philosophy of Ericsson’s entire BSS portfolio its open state-of-the-art architecture is highly business adaptive, enabling stepwise modular upgrades in line with changes to the business environment.
SurePay enables real-time rating and charging for any network and service type. With SurePay, fixed, mobile, and converged carriers can simultaneously offer prepaid, postpaid, and hybrid real-time charging for data, digital, commerce, cloud and IoT services. SurePay supports any tariff plan for consumer and enterprise customers, and enables service providers to implement new business models.
Billing and revenue management operations that provides revenue assurance can be a strategic enabler for communications service providers (CSPs) competing in the digital ecosystem. Billing can also be a make or break experience for consumers and enterprises, who will switch providers if unsatisfied.
The Digital Economy is here. And it's here to stay. Participation is no longer an option. Organizations must position their digital services programs with a spectrum of services for monetization opportunities, while having the flexibility and elasticity to keep up with a market that rapidly continues to grow and define itself.
Comarch Convergent Billing System is a key module within the Comarch BSS suite, pre-integrated with other modules such as the Comarch Product Catalog and Comarch BSS Mediation. Comarch CBS allows real-time charging for any service type, and facilitates the development of new business models in cooperation with partners, a key element in expanding business in the digital world. Comarch Convergent Billing System is a high capacity, flexible and scalable service-agnostic telecom billing data management system which can be used by service providers to monetize services ranging from traditional telecommunications through MVNO and M2M to modern digital services. Comarch BSS tools are also featured in Gartner Magic Quadrant for Integrated Revenue and Customer Management.
Huawei's Convergent Billing Solution (CBS) Release 5 has been updated based on the latest industry know-how and our own best practices. It retains the functionality of its predecessor while rebuilding the system architecture for greater flexibility and intelligence. Its new features will help operators deal with changing end-user behavior in a dynamic business environment.
CustomCall's billing solution is provided as a turnkey, hosted product for CSPs, providing front-end order entry and account management, to back-end bill processing, invoice production and statement delivery. Clients use CustomCall's proprietary front-end applications to enter and manage customer information that includes phone numbers and enhanced services to which the customer's end user has subscribed.
HUAWEI SmartCare customer experience analytics solution offers Per Service Per User (PSPU) data analysis capabilities on the basis of correlating the data of the Business Support System (BSS) and the Operations Support System (OSS) in the telecom network. Based on the practice of customer lifecycle management, HUAWEI SmartCare helps to identify and rectify problems in operators' network and service processes, improve customer satisfaction and Network NPS, reduce churn, and discover new business opportunities.
Dial-Gate VoIP Billing Solution is a web-administered, RADIUS-based VoIP billing platform designed specifically for VoIP service providers. It provides authentication, authorization and accounting services to RADIUS clients that process prepaid and postpaid transactions. Its embedded CDR services allow full-featured management reporting and real time monitoring of calls.
TeleFactura is the definitive convergent Telecom CDR billing software system with Radius, Xero and Sage integrations. The modern and intuitive solution can be used for voice, VoIP, mobile MVNO, data and ISP billing, call accounting and rating, data mediation, provisioning, account reconciliation, Telecoms auditing and as Radius AAA server.
Charging and Billing in One is Ericsson's market leading, product catalog enabled, convergent charging and billing solution. It has evolved to meet operators increasing demand for end-to-end "best-in-suite" solutions that combine powerful business performance with cost efficient operations, management and deployment
Infonova Digital Business Platform is a cloud-based digital platform designed to help you drive new revenue by co-inventing and co-innovating within a partner ecosystem. It allows you to easily and dynamically exchange, combine and monetize new ideas and introduce new digital offerings at speed.
MINDBill Essentials is an end-to-end, ready for deployment billing and customer care solution for mobile telecommunication service providers. It is seamlessly pre-integrated with most of the leading market vendors and allows service providers to offer convergent service for 3G wireless networks, wireline, broadband and LTE networks. The system supports prepaid and postpaid payment methods and targets residential and business customers.
The MobiLytix Suite is a big data-driven mobile analytics solution that generates actionable customer insights. It aggregates subscriber usage data across multiple touch points, enabling deeper and superior customer experience while improving revenue growth of telecom operators. The offering is a comprehensive business proposition addressing the business needs of service providers. Its backbone is an analytical engine aimed at understanding the various events across a customer's life-cycle and helps develop strategies to maximize a customer's lifetime value.
Optiva Revenue Management Suite is a pre-integrated solution that goes beyond traditional billing. Available on-premise or in the cloud, quickly deploy real-time billing, charging, and powerful business intelligence, with features that enable rapid rating and pricing, any-play offerings, storefront provisioning, and cross-service promotions, so you can deliver a more advanced and personalized user experience, at the lowest TCO in the industry.
Fuel disruptive innovation, brand differentiation, and business transformation with service, industry, and business model agnostic convergent charging and revenue management designed for the connected digital world.
RevenueManager is a utility billing software that optimizes the customer care and billing processes in competitive energy markets. It provides a complete "straight-through-processing" transaction management platform that automates customer acquisition and care, customer switching, pricing, contract execution, billing, and complex billing.
Singleview Convergent Rating & Billing provides flexible, scalable and robust rating, discounting and billing. Revenue can be generated from any kind of service, whatever subscription or pricing model is applied. From bundling to revenue share, Singleview covers every imaginable option, so you know that your needs will be met.