Best Integrated Revenue and Customer Management (IRCM) for CSPs Software

How Many Integrated Revenue and Customer Management (IRCM) for CSPs Software Products Does G2 Track?

Total Products under this Category: 90

Category Stats (Nov 2026)

  • Average Rating: 4.3/5 (↓0.02 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: PortaBilling (+3.71%) - Among all products in this category, PortaBilling recorded the largest rating increase compared to last month

Last updated: November 13, 2026

How Does G2 Rank Integrated Revenue and Customer Management (IRCM) for CSPs Software Products?

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Salesforce Communications Cloud

Salesforce Communications Cloud provides integrated sales and service solutions on a single, flexible platform to transform the B2C, B2B and wholesale customer and employee experience. Communications Cloud enables CSPs (Communications Service Providers) to reduce system complexity, create seamless digital experiences, rapidly launch offers and services, and automate business processes.

Average Rating: 4.4/5.0

Total Reviews: 27

Who Is the Company Behind Salesforce Communications Cloud?

  • Seller: Salesforce
  • Year Founded: 1999
  • HQ Location: San Francisco, CA
  • LinkedIn® Page: www.linkedin.com
    89,711 employees on LinkedIn®
  • Ownership: NYSE:CRM
  • Phone: +1 (800) 667-6389

Who Uses This Product?

  • Top Industries: Information Technology and Services, Telecommunications
  • Company Size: 61% Large, 21% Medium

What Do G2 Reviewers Say About Salesforce Communications Cloud?

AI-generated summary from verified user reviews

Pros
  • Users value the automation tools in Salesforce Communications Cloud for saving time and enhancing communication efficiency.
  • Users value the centralization of customer interactions in Salesforce Communications Cloud for smoother, more consistent communication.
  • Users value the centralized communication of Salesforce Communications Cloud, enhancing interaction consistency and efficiency.
  • Users value the seamless integrations of Salesforce Communications Cloud, enhancing communication and saving valuable time.
  • Users value the time-saving automation features of Salesforce Communications Cloud, enhancing efficiency in customer interactions.
Cons
  • Users find the complex setup of Salesforce Communications Cloud challenging, often needing additional time and support to customize.
  • Users find the complex setup challenging, often needing extra time and support to navigate customization effectively.
  • Users find the difficult customization of Salesforce Communications Cloud challenging, often needing extra time or support to adapt.
  • Users find the steep learning curve challenging, requiring extra time and support for effective use of Salesforce Communications Cloud.
  • Users report experiencing slow performance when handling large datasets, impacting the overall efficiency of Salesforce Communications Cloud.

What Are Recent G2 Reviews of Salesforce Communications Cloud?

What Are G2 Users Discussing About Salesforce Communications Cloud?

Connect

Connect from BeQuick is a streamlined, reliable, and scalable platform built only for MVNOs. Connect for MVNOs handles billing, payment processing, external integrations for carrier airtime provisioning, taxation, communication, and much more.

Average Rating: 4.7/5.0

Total Reviews: 5

Who Is the Company Behind Connect?

  • Seller: BeQuick
  • Year Founded: 2002
  • HQ Location: Jupiter, US
  • LinkedIn® Page: www.linkedin.com
    18 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 60% Medium, 40% Small

What Are Recent G2 Reviews of Connect?

ROUTEE

Routee is a leading cloud communications provider that designs, develops, and distributes advanced Web & API automation solutions. Through its robust platform and scalable API, it helps corporations, retail businesses, and service providers, around the world, to communicate effectively with their target audience. Powered by AMD Telecom’s vigorous infrastructure, Routee brings a powerful engagement toolset to its trusted global partners and some of the most renowned Fortune 500 corporations. What are some of the things you can do with Routee? -SMS Spread your message efficiently all over the globe using the SMS services Routee provides. Marketing SMS, Transactional SMS, Two-Way SMS, SMS Two-Factor Authentication,SMS Survey, Bulk MMS, Verified SMS Sender. -VOICE Let people hear your business’s voice through the numerous VoIP choices. Elevate your brand through Voice Broadcasting, Two Way Voice, Click To Call, Text To Speech, Cloud IVR and Voice Two Factor Authentication. -EMAIL Discover which Email service suits you, customize it and make it happen. Promotional Email, Transactional Email, Email Verifier. Which one do you need? -MESSAGING APPS Reach your clients with more interactive messages and increase your revenues. Engage with them via Viber, RCS, Facebook, Telegram & WhatsApp. -NUMBERS Get your own Premium Rate or Toll-free numbers, validate your contacts list and prevent call-related fraud. This advanced communications platform includes Virtual Numbers, Number Validation, Number Lookup, Missed Call, Call Masking, Toll-free Numbers. -TWO FACTOR AUTHENTICATION Add a second layer of security to your business by utilizing a combination of two different components. Prevent fraudsters from getting access to your sensitive information, application, or software. Use among Two-Factor Authentication with Fallback, SMS, Voice, Viber, or Missed Call.

Average Rating: 3.6/5.0

Total Reviews: 10

Who Is the Company Behind ROUTEE?

  • Seller: AMD Telecom
  • Year Founded: 2000
  • HQ Location: San Francisco, California
  • LinkedIn® Page: www.linkedin.com
    156 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 60% Small, 20% Large

What Do G2 Reviewers Say About ROUTEE?

AI-generated summary from verified user reviews

Pros
  • Users love the automation features of ROUTEE, facilitating seamless communication and personalized customer interactions 24/7.
  • Users value the personalized communication options of ROUTEE, enhancing customer interactions and supporting business growth.
  • Users value the personalized customer interaction features of ROUTEE, enhancing support and driving organic business growth.
  • Users value the easy integration and automation features of ROUTEE, enhancing their personalized communication experience.
  • Users value the variety of communication options that support organic business growth and 24/7 customer interaction.
Cons
  • Users find ROUTEE expensive for smaller businesses, citing complex costs and limited integrations as major drawbacks.
  • Users find the complex features of Routee challenging, especially for those less familiar with technology.
  • Users find ROUTEE's pricing and complexity challenging, especially for those with limited technical skills.
  • Users find ROUTEE's navigation difficult to navigate, especially for those who are less tech-savvy.
  • Users find Routee's complexity challenging, particularly for non-technical owners, affecting overall usability.

What Are Recent G2 Reviews of ROUTEE?

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SurePay

SurePay enables real-time rating and charging for any network and service type. With SurePay, fixed, mobile, and converged carriers can simultaneously offer prepaid, postpaid, and hybrid real-time charging for data, digital, commerce, cloud and IoT services. SurePay supports any tariff plan for consumer and enterprise customers, and enables service providers to implement new business models.

Average Rating: 5.0/5.0

Total Reviews: 4

Who Is the Company Behind SurePay?

  • Seller: Nokia
  • Year Founded: 1865
  • HQ Location: Espoo, Southern Finland
  • LinkedIn® Page: www.linkedin.com
    100,589 employees on LinkedIn®
  • Ownership: HEL: NOKIA

Who Uses This Product?

  • Company Size: 50% Small, 50% Medium

What Are Recent G2 Reviews of SurePay?

What Are G2 Users Discussing About SurePay?

Oracle Communications Billing and Revenue Management (BRM)

Fuel disruptive innovation, brand differentiation, and business transformation with service, industry, and business model agnostic convergent charging and revenue management designed for the connected digital world.

Average Rating: 4.2/5.0

Total Reviews: 3

Who Is the Company Behind Oracle Communications Billing and Revenue Management (BRM)?

  • Seller: Oracle
  • Year Founded: 1977
  • HQ Location: Austin, TX
  • LinkedIn® Page: www.linkedin.com
    207,576 employees on LinkedIn®
  • Ownership: NYSE:ORCL
  • Phone: +1 (650) 506-7000

Who Uses This Product?

  • Company Size: 75% Large, 25% Small

What Are Recent G2 Reviews of Oracle Communications Billing and Revenue Management (BRM)?

What Are G2 Users Discussing About Oracle Communications Billing and Revenue Management (BRM)?

PortaBilling

PortaBilling is a billing and charging platform for telcos, MVNOs, and communication service providers. It enables operators to launch, price, provision, and manage voice, video, IPTV/VoD, IP Centrex/Hosted PBX, residential VoIP, WiFi, LTE, and IoT/M2M services. The platform supports wholesale, retail/SMB, wireless, converged, and IoT service models, including MVNO/MVNE deployments. PortaBilling offers an open API architecture for integration with third-party systems. It is available as a one-time unlimited license or a monthly SaaS subscription, with both on-premise and cloud (Oracle Cloud Infrastructure) deployment options. PortaBilling is used by over 500 customers worldwide.

Average Rating: 4.7/5.0

Total Reviews: 3

Who Is the Company Behind PortaBilling?

  • Seller: PortaOne
  • Year Founded: 2001
  • HQ Location: Port Coquitlam, CA
  • LinkedIn® Page: www.linkedin.com
    170 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 67% Medium, 33% Small

What Are Recent G2 Reviews of PortaBilling?

Comarch BSS Suite

Comarch’s BSS products address all of the issues faced by telecoms wishing to stay ahead by offering modern services that enable CSPs to put their customers where they should be – right at the heart of their digital business. Telecom clients can now benefit from the first-class customer care, attractive online sales portal and intuitive mobile apps. Our BSS offering fully supports innovation culture with its powerful Product Catalog driving Order Manager and accurate Billing module, making the new services and offers able to be launched more rapidly than ever before by the use of simple configuration alone. All Comarch BSS products are available off-the-shelf, pre-configured in line with best practices and market standards, and with a large set of ready to use business processes. The products, modular by design, can be further configured and adapted to fit the organization of a given CSP, and to meet its offer and business needs, including new possibilities enabled by OTTs, SDN/NFV, 5G and IoT.'

Average Rating: 4.5/5.0

Total Reviews: 2

Who Is the Company Behind Comarch BSS Suite?

  • Seller: Comarch
  • Year Founded: 1993
  • HQ Location: Kraków, PL
  • LinkedIn® Page: www.linkedin.com
    4,980 employees on LinkedIn®
  • Ownership: WSE: CMR

Who Uses This Product?

  • Company Size: 50% Large, 50% Medium

What Are Recent G2 Reviews of Comarch BSS Suite?

What Are G2 Users Discussing About Comarch BSS Suite?

CostGuard

The CostGuard B/OSS helps address the key functional areas surrounding Customer Acquisition and Retention, as well as managing the fundamental operational elements that help you manage profitability.

Average Rating: 5.0/5.0

Total Reviews: 2

Who Is the Company Behind CostGuard?

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of CostGuard?

What Are G2 Users Discussing About CostGuard?

CSG Ascendon

CSG Ascendon is a cloud-native monetization and customer engagement platform purpose-built for communications service providers (CSPs), media and entertainment companies, and digital-first consumer brands. Ascendon empowers telcos to launch, bundle, and monetize any digital service—mobile, broadband, OTT, streaming, IoT, marketplaces, and more—without the risk and delays of traditional transformation projects. At its core, Ascendon unifies revenue management, subscription and usage monetization, convergent billing, account and identity management, payments, and customer self-service in a single, multi-tenant SaaS platform. The solution supports diverse business models—subscriptions, usage-based, hybrid, prepaid, postpaid, and complex B2B hierarchies—across markets and currencies. Advanced dashboards, revenue recognition (ASC 606/IFRS 15), and predictive analytics help CSPs manage churn, optimize growth, and ensure compliance. Ascendon’s open, modular architecture features 1000+ APIs, enabling seamless integration with existing BSS/OSS stacks. Providers can deploy Ascendon as an adjunct digital monetization layer or as a full digital BSS, accelerating time-to-market by up to 85% compared to legacy systems. Automated upgrades and proven autoscaling deliver 99.9% uptime and support rapid growth, while cloud-native agility ensures continuous innovation without service disruption. A key differentiator is Ascendon’s integrated AI-powered journey orchestration and real-time decisioning. Telcos can automate next-best actions, personalize communications, and proactively manage churn across every customer touchpoint. Ascendon is trusted by leading telcos worldwide and recognized for its innovation, reliability, and measurable business impact.

Average Rating: 4.8/5.0

Total Reviews: 3

Who Is the Company Behind CSG Ascendon?

  • Seller: CSG
  • Year Founded: 1994
  • HQ Location: Greenwood Village, CO
  • LinkedIn® Page: www.linkedin.com
    7,731 employees on LinkedIn®
  • Ownership: CSGS
  • Total Revenue (USD mm): $996,800

Who Uses This Product?

  • Company Size: 67% Small, 33% Medium

What Do G2 Reviewers Say About CSG Ascendon?

AI-generated summary from verified user reviews

Pros
  • Users value the flexibility of CSG Ascendon, enabling seamless integration and adaptation to evolving business needs.
  • Users value the scalability of CSG Ascendon, enabling quick adaptation to evolving business needs and diverse services.
  • Users value the flexibility and integration of CSG Ascendon, enhancing customer engagement and meeting evolving business needs.
  • Users appreciate the easy integrations of CSG Ascendon, enabling seamless management of various subscription and membership services.
  • Users appreciate the flexibility of integrations in CSG Ascendon, facilitating diverse subscription and engagement solutions seamlessly.
Cons
  • Users face a steep learning curve with CSG Ascendon, complicating initial setup and requiring extensive technical knowledge.
  • Users find the initial complexity of CSG Ascendon challenging, though it becomes manageable with time and support.
  • Users find the difficult setup of CSG Ascendon challenging, especially for those unfamiliar with subscription billing systems.
  • Users find the difficulty of navigating features initially challenging but beneficial with time and support.
  • Users find the steep learning curve of CSG Ascendon challenging, especially for those new to subscription billing systems.

What Are Recent G2 Reviews of CSG Ascendon?

What Are G2 Users Discussing About CSG Ascendon?

CSG Encompass

CSG Encompass is a next-generation, cloud-agnostic revenue management platform designed to help communications service providers (CSPs) and digital ecosystem players thrive in today’s dynamic market. Built on a flexible, modular architecture, Encompass supports real-time charging, convergent billing, customer and revenue management, and advanced partner settlement—all in a single, unified solution. Encompass empowers CSPs to monetize any service—consumer, B2B, wholesale, IoT, and B2B2X—across any network, business model, or geography. Its catalog-driven design enables rapid offer creation, lifecycle management, and seamless bundling of products and services. With out-of-the-box TM Forum ODA compliance, open APIs, and Kubernetes-based deployment, Encompass integrates effortlessly with existing OSS/BSS environments and scales to support the needs of the largest operators. The platform’s advanced analytics, real-time decisioning, and automation tools help providers optimize revenue, reduce operational costs, and deliver exceptional customer experiences. Encompass supports both cloud and on-premise deployments, giving CSPs the freedom to align with their unique IT strategies and regulatory requirements. With proven reliability, Encompass delivers high availability, robust security, and continuous innovation through regular feature updates. Its intuitive user interfaces and embedded best practices streamline operations, from onboarding and quoting to billing and collections. Trusted by leading Tier 1 and Tier 2 operators worldwide, CSG Encompass enables CSPs to launch new services faster, adapt to market changes, and future-proof their business for the digital era.

Average Rating: 5.0/5.0

Total Reviews: 2

Who Is the Company Behind CSG Encompass?

  • Seller: CSG
  • Year Founded: 1994
  • HQ Location: Greenwood Village, CO
  • LinkedIn® Page: www.linkedin.com
    7,731 employees on LinkedIn®
  • Ownership: CSGS
  • Total Revenue (USD mm): $996,800

Who Uses This Product?

  • Company Size: 100% Small

What Do G2 Reviewers Say About CSG Encompass?

AI-generated summary from verified user reviews

Pros
  • Users value the robust billing and revenue management functionality of CSG Encompass, ensuring accuracy and scalability.
  • Users value the strong end-to-end billing and revenue management capabilities of CSG Encompass for accuracy and scalability.
  • Users value the scalability of CSG Encompass, effectively managing complex billing and revenue processes for large enterprises.
  • Users appreciate the customizability of CSG Encompass, effectively managing complex account and billing scenarios at scale.
  • Users value the customization options in CSG Encompass, enabling tailored solutions for complex customer account management.
Cons
  • Users find the complex processes of CSG Encompass challenging, requiring technical skills and complicating user experience.
  • Users note that expertise is required for effective use of CSG Encompass, due to its complex and technical nature.
  • Users find the learning difficulty challenging due to the system's complexity and need for technical expertise.
  • Users find the difficult customization of CSG Encompass limits flexibility and complicates the user experience significantly.
  • Users find the steep learning curve challenging, as it hampers agility and requires technical expertise for customization.

What Are Recent G2 Reviews of CSG Encompass?

Ericcson Charging and Billing in One (CBiO)

Charging and Billing in One is Ericsson's market leading, product catalog enabled, convergent charging and billing solution. It has evolved to meet operators increasing demand for end-to-end "best-in-suite" solutions that combine powerful business performance with cost efficient operations, management and deployment

Average Rating: 4.3/5.0

Total Reviews: 2

Who Is the Company Behind Ericcson Charging and Billing in One (CBiO)?

  • Seller: Ericsson
  • Year Founded: 1876
  • HQ Location: Kista, Stockholm
  • LinkedIn® Page: www.linkedin.com
    107,151 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Large

What Are Recent G2 Reviews of Ericcson Charging and Billing in One (CBiO)?

What Are G2 Users Discussing About Ericcson Charging and Billing in One (CBiO)?

Ericsson Charging System

Ericsson Charging System is a modular, scalable, open, single convergent Online Charging System (OCS) using industry standards and protocols.

Average Rating: 5.0/5.0

Total Reviews: 2

Who Is the Company Behind Ericsson Charging System?

  • Seller: Ericsson
  • Year Founded: 1876
  • HQ Location: Kista, Stockholm
  • LinkedIn® Page: www.linkedin.com
    107,151 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Large

What Are Recent G2 Reviews of Ericsson Charging System?

What Are G2 Users Discussing About Ericsson Charging System?

Oracle CX for Comunications

Oracle CX Cloud helps telecommunications companies launch innovative new services quickly and redefine customer experience for the digital age

Average Rating: 4.5/5.0

Total Reviews: 2

Who Is the Company Behind Oracle CX for Comunications?

  • Seller: Oracle
  • Year Founded: 1977
  • HQ Location: Austin, TX
  • LinkedIn® Page: www.linkedin.com
    207,576 employees on LinkedIn®
  • Ownership: NYSE:ORCL
  • Phone: +1 (650) 506-7000

Who Uses This Product?

  • Company Size: 67% Small, 33% Large

What Are Recent G2 Reviews of Oracle CX for Comunications?

What Are G2 Users Discussing About Oracle CX for Comunications?

Amdocs CES

Amdocs CES 10.1 empowers you to capture the needs of today's digital customers while embracing disruptive change. Our new solutions provide best-in-breed technologies that accelerate digital transformation with intelligent engagements to enable you to sell offerings on demand.

Average Rating: 4.0/5.0

Total Reviews: 1

Who Is the Company Behind Amdocs CES?

  • Seller: Amdocs
  • Year Founded: 1982
  • HQ Location: Chesterfield, US
  • LinkedIn® Page: www.linkedin.com
    34,057 employees on LinkedIn®
  • Ownership: NYSE: DOX

Who Uses This Product?

  • Company Size: 100% Medium

What Are Recent G2 Reviews of Amdocs CES?

What Are G2 Users Discussing About Amdocs CES?

Cognitive Analytics for Crowd Insight

Nokia Cognitive Analytics for Crowd Insight provides data on where people come from, how long they stay, and where they are going next. Combined with information on other socioeconomic behavior, this dynamic, real-world data brings great value to real estate, retail, transportation, finance, marketing, and travel and tourism organizations.

Average Rating: 3.5/5.0

Total Reviews: 1

Who Is the Company Behind Cognitive Analytics for Crowd Insight?

  • Seller: Nokia
  • Year Founded: 1865
  • HQ Location: Espoo, Southern Finland
  • LinkedIn® Page: www.linkedin.com
    100,589 employees on LinkedIn®
  • Ownership: HEL: NOKIA

Who Uses This Product?

  • Company Size: 50% Large, 50% Small

What Are Recent G2 Reviews of Cognitive Analytics for Crowd Insight?

What Are G2 Users Discussing About Cognitive Analytics for Crowd Insight?

Neya Kumaresan
NK
Researched and written by Neya Kumaresan
Updated October 3, 2024