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Compare GoTo Connect and XTIUM Unified Communications as a Service 
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At a Glance
Market Segments
Small-Business (71.0% of reviews)
Mid-Market (64.3% of reviews)
Entry-Level Pricing
Starting at $27.00 1 User, Per month
Starting at $7.48 1 users/seats Per Month
GoTo Connect
Star Rating
(1,386)4.4 out of 5
Market Segments
Small-Business (71.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $27.00 1 User, Per month
Browse all 2 pricing plansXTIUM Unified Communications as a Service
Star Rating
(71)4.2 out of 5
Market Segments
Mid-Market (64.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $7.48 1 users/seats Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that GoTo Connect excels in overall user satisfaction, reflected in its higher G2 Score compared to XTIUM Unified Communications. Users appreciate the excellent sound quality and the ease of setup, making it a preferred choice for businesses looking for reliable communication tools.
- According to verified reviews, GoTo Connect has a significant advantage in the number of reviews, with over 1,300 compared to XTIUM's 70. This suggests that GoTo Connect's performance is well-documented and trusted by a larger user base, enhancing its credibility.
- Users say that GoTo Connect's support team is often very helpful, which contributes to a smoother implementation process. In contrast, while XTIUM's web administration is noted for its user-friendliness, it lacks the same level of support feedback, indicating potential gaps in user assistance.
- Reviewers mention that GoTo Connect effectively streamlines business communication, with features that cater to both internal and customer interactions. Users highlight its mobile app as a crucial tool for field users, showcasing its versatility in various work environments.
- According to recent feedback, XTIUM Unified Communications is recognized for its ease of use in web access for managing services, which some users find beneficial. However, it does not match the comprehensive feature set and customization options that GoTo Connect offers.
- G2 reviewers highlight that while both platforms provide solid communication features, GoTo Connect stands out with its higher ratings in areas like video conferencing and automated attendants, which are essential for modern business operations. XTIUM, while effective, may not meet the same level of demand for advanced functionalities.
Pricing
Entry-Level Pricing
GoTo Connect
Basic
Starting at $27.00
1 User, Per month
A simple business phone system with chat and video conferencing built right in
- Up to 20 users
- Local or toll-free number options
- Video meetings up to 4 participants
XTIUM Unified Communications as a Service
Standard
Starting at $7.48
1 users/seats Per Month
- Tailored Disaster Recovery
- SIP Handsets Supported
- Broadworks PBX Features
Free Trial
GoTo Connect
No trial information availableXTIUM Unified Communications as a Service
No trial information availableRatings
Meets Requirements
9.0
1,124
8.5
49
Ease of Use
9.0
1,137
8.5
51
Ease of Setup
8.7
798
8.6
34
Ease of Admin
8.9
778
8.8
33
Quality of Support
8.8
1,099
9.0
47
Has the product been a good partner in doing business?
9.1
771
9.2
32
Product Direction (% positive)
8.4
1,089
9.3
47
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
9.1
11
Not enough data
9.0
10
Not enough data
Not enough data
Not enough data
Agent Tools
7.6
11
Not enough data
7.3
11
Not enough data
7.6
11
Not enough data
Automation
7.0
10
Not enough data
7.6
11
Not enough data
7.4
9
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Documents
7.3
54
Not enough data
6.8
53
Not enough data
7.9
56
Not enough data
Agentic AI - Online Fax
6.1
9
Not enough data
6.5
9
Not enough data
Sending
9.0
61
Not enough data
9.0
58
Not enough data
8.4
58
Not enough data
8.7
58
Not enough data
8.5
55
Not enough data
8.7
57
Not enough data
Business Instant Messaging
Not enough data
8.7
13
Not enough data
8.2
14
Not enough data
9.1
13
Business Instant Messaging
Not enough data
9.0
14
Not enough data
8.8
14
Business Instant Messaging
Not enough data
8.5
14
Not enough data
9.4
14
Not enough data
9.1
13
Generative AI - Business Instant Messaging
Not enough data
Not enough data
AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
Not enough data
8.1
9
Not enough data
7.6
9
Not enough data
7.4
9
Not enough data
8.1
9
Conferencing Options
Not enough data
8.8
8
Not enough data
8.0
9
Not enough data
8.0
10
Application Tools
Not enough data
8.1
7
Not enough data
8.5
8
Not enough data
9.0
8
Agentic AI - Screen Sharing
Not enough data
Not enough data
Channels
7.3
29
Not enough data
6.9
29
Not enough data
5.9
28
Not enough data
Design
7.8
29
Not enough data
5.9
25
Not enough data
6.9
26
Not enough data
7.5
28
Not enough data
7.3
28
Not enough data
Generative AI
4.7
19
Not enough data
5.4
20
Not enough data
Channels
8.8
19
Not enough data
6.5
16
Not enough data
6.4
18
Not enough data
7.6
17
Not enough data
6.5
16
Not enough data
Generative AI
7.6
12
Not enough data
Functions
8.6
20
Not enough data
8.5
17
Not enough data
8.4
17
Not enough data
7.1
15
Not enough data
7.4
16
Not enough data
8.1
16
Not enough data
6.9
15
Not enough data
7.2
15
Not enough data
Agentic AI - Contact Center
5.3
5
Not enough data
5.3
5
Not enough data
7.0
5
Not enough data
4.7
5
Not enough data
Administrative
7.2
13
Not enough data
8.8
20
Not enough data
7.9
19
Not enough data
8.4
15
Not enough data
7.7
15
Not enough data
Platform Basics - VoIP Providers
8.5
48
Not enough data
9.0
50
Not enough data
8.5
48
Not enough data
7.5
49
Not enough data
9.1
46
Not enough data
8.0
46
Not enough data
Basic Communication
9.2
903
|
Verified
9.4
26
8.0
394
|
Verified
8.3
20
7.8
446
|
Verified
8.2
21
7.9
382
|
Verified
8.2
21
8.7
648
|
Verified
8.6
23
9.1
735
|
Verified
9.4
24
Agentic AI - VoIP Providers
7.3
24
Not enough data
7.5
23
Not enough data
7.4
23
Not enough data
7.2
23
Not enough data
Access
8.2
476
|
Verified
8.6
22
8.2
502
8.2
20
8.4
505
|
Verified
8.7
19
Advanced Features
8.6
729
|
Verified
7.7
22
9.0
688
|
Verified
8.9
24
9.1
777
|
Verified
9.0
24
Agentic AI - Audio Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
8.9
12
9.0
100
|
Verified
8.6
12
Feature Not Available
8.5
11
Features
Feature Not Available
8.6
13
Feature Not Available
6.1
12
8.3
81
|
Verified
7.1
13
9.0
108
|
Verified
8.8
13
8.9
95
|
Verified
8.2
13
Feature Not Available
8.1
12
Categories
Categories
Shared Categories
GoTo Connect and XTIUM Unified Communications as a Service are categorized as UCaaS Platforms and VoIP Providers
Unique Categories
GoTo Connect is categorized as Online Fax, Auto Dialer, Contact Center, and Customer Communications Management
XTIUM Unified Communications as a Service is categorized as Business Instant Messaging, Screen Sharing, and Audio Conferencing
Reviews
Reviewers' Company Size
GoTo Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
XTIUM Unified Communications as a Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
8.5%
Hospital & Health Care
5.6%
Financial Services
5.3%
Insurance
5.3%
Computer Software
4.3%
Other
70.9%
Information Technology and Services
7.1%
Telecommunications
5.7%
Financial Services
5.7%
Education Management
5.7%
Manufacturing
4.3%
Other
71.4%
Alternatives
Discussions
Can I Port My Existing Number?
2 Comments
ME
Yes. You can port your number.Read more
The Call prompter
2 Comments
CB
I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter.Read more
XTIUM Unified Communications as a Service has no discussions with answers
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