# GoTo Connect vs XTIUM Unified Communications as a Service Comparison
---
## AI Generated Summary
- **G2 reviewers report** that GoTo Connect excels in overall user satisfaction, with a significantly higher G2 Score compared to XTIUM Unified Communications. Users appreciate its **flexibility** for unified communication, allowing seamless texting, emailing, and calling, which enhances daily collaboration.
- **Users say** that GoTo Connect's implementation process is notably smooth and intuitive, with many highlighting the **easy setup** and user-friendly mobile and desktop apps. In contrast, while XTIUM offers a user-friendly web administration, it lacks the same level of recent positive feedback regarding setup experiences.
- **Reviewers mention** that GoTo Connect provides excellent customization options, enabling users to manage their own speed dial buttons and phone schedules easily. This level of customization is less emphasized in XTIUM's feedback, where users appreciate the ease of adding or removing services but do not highlight similar customization features.
- **According to verified reviews** , GoTo Connect shines in call quality and reliability, with users noting its strong performance in phone and video calls. XTIUM, while also rated well for phone calls, does not receive the same level of acclaim for video conferencing capabilities.
- **Users highlight** that GoTo Connect's support is responsive and effective, contributing to a positive overall experience. In comparison, XTIUM's support is rated highly, but it does not have the same volume of recent reviews to back up its effectiveness, which may raise questions about its current performance.
- **Reviewers note** that GoTo Connect is particularly well-suited for small businesses, with a majority of its reviews coming from this segment. XTIUM, on the other hand, is favored by mid-market users, but its lower overall satisfaction scores suggest it may not meet the needs of all potential users as effectively as GoTo Connect does.



| | GoTo Connect | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 1,415 | 70 | 
| **Largest Market Segment** | Small-Business (70.5% of reviews) | Mid-Market (65.2% of reviews) | 
| **Entry Level Price** | Contact Us 1 User, Per month | Starting at $7.48 1 users/seats Per Month | 

---
## Top Pros & Cons

### GoTo Connect

Pros:
- Ease of Use (128 reviews)
- Customer Support (46 reviews)

Cons:
- Call Issues (30 reviews)
- Limitations (20 reviews)

### XTIUM Unified Communications as a Service

Pros:
- Communication (3 reviews)
- Reliability (3 reviews)

Cons:
- Expensive (2 reviews)
- Licensing Issues (1 reviews)

---
## Ratings Comparison
| Rating | GoTo Connect | XTIUM Unified Communications as a Service | 
|---|---|---|
  | **Meets Requirements** | 9.0 (1142 reviews) | 8.5 (49 reviews) | 
  | **Ease of Use** | 9.0 (1155 reviews) | 8.5 (51 reviews) | 
  | **Ease of Setup** | 8.7 (815 reviews) | 8.6 (34 reviews) | 
  | **Ease of Admin** | 8.9 (781 reviews) | 8.8 (33 reviews) | 
  | **Quality of Support** | 8.8 (1116 reviews) | 9.0 (47 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (774 reviews) | 9.2 (32 reviews) | 
  | **Product Direction (% positive)** | 8.4 (1105 reviews) | 9.5 (46 reviews) | 

---
## Pricing

### GoTo Connect

#### Entry-Level Pricing

Plan: Phone System

Price: Contact Us 1 User, Per month

Description: An award-winning smart business phone system that combines advanced cloud-based telephony with built-in meeting and messaging capabilities.

Key Features:
- Free calls to 50 countries
- Unlimited auto attendants and call queues
- Customizable dial plans for your business

[Browse all 4 editions](https://www.g2.com/products/goto-connect/pricing)

#### Free Trial

No

### XTIUM Unified Communications as a Service

#### Entry-Level Pricing

Plan: Standard

Price: Starting at $7.48 1 users/seats Per Month

Key Features:
- Tailored Disaster Recovery
- SIP Handsets Supported
- Broadworks PBX Features

[Browse all 3 editions](https://www.g2.com/products/xtium-unified-communications-as-a-service/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **XTIUM Unified Communications as a Service** | N/A | N/A |

#### Communication

| Feature | GoTo Connect | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Status Updates** | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | 

#### Content Management

| Feature | GoTo Connect | XTIUM Unified Communications as a Service | 
|---|---|---|
| **File Sharing** | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | GoTo Connect | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Task Management** | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | 

#### Administration

| Feature | GoTo Connect | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Moderation** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | 7.8/10 | 12 |
| **XTIUM Unified Communications as a Service** | N/A | N/A |

#### Dialing Options

| Feature | GoTo Connect | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Preview Dialing** | 8.9 (12 reviews) | Not enough data | 
| **Progressive Dialing** | 8.8 (11 reviews) | Not enough data | 
| **Predictive Dialing** | Not enough data | Not enough data | 

#### Agent Tools

| Feature | GoTo Connect | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Whisper Coaching ** | 7.1 (12 reviews) | Not enough data | 
| **Callback Scheduling ** | 6.7 (12 reviews) | Not enough data | 
| **Call Recording ** | 7.1 (12 reviews) | Not enough data | 

#### Automation

| Feature | GoTo Connect | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Voice Activity Detection** | 6.4 (11 reviews) | Not enough data | 
| **Interactive Voice Response (IVR)** | 6.9 (12 reviews) | Not enough data | 
| **Call Scrubbing** | 6.7 (10 reviews) | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | GoTo Connect | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | GoTo Connect | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 

### Online Fax

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | 7.9/10 | 65 |
| **XTIUM Unified Communications as a Service** | N/A | N/A |

#### Documents

| Feature | GoTo Connect | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Editing** | 7.3 (55 reviews) | Not enough data | 
| **Document Signature ** | 6.9 (54 reviews) | Not enough data | 
| **Storage** | 8.0 (57 reviews) | Not enough data | 

#### Agentic AI - Online Fax

| Feature | GoTo Connect | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Autonomous Task Execution** | 6.5 (10 reviews) | Not enough data | 
| **Cross-system Integration** | 6.8 (10 reviews) | Not enough data | 

#### Sending

| Feature | GoTo Connect | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Fax Number** | 9.0 (64 reviews) | Not enough data | 
| **Existing Numbers** | 9.1 (61 reviews) | Not enough data | 
| **Cross-Platform Sending** | 8.4 (59 reviews) | Not enough data | 
| **Unlimited Sending** | 8.8 (59 reviews) | Not enough data | 
| **Contact Management** | 8.5 (56 reviews) | Not enough data | 
| **Alerts** | 8.7 (58 reviews) | Not enough data | 

### Business Instant Messaging

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **XTIUM Unified Communications as a Service** | 8.8/10 | 17 |

#### Business Instant Messaging

| Feature | GoTo Connect | XTIUM Unified Communications as a Service | 
|---|---|---|
| **File Sharing** | Not enough data | 8.7 (13 reviews) | 
| **Notifications** | Not enough data | 8.2 (14 reviews) | 
| **Search** | Not enough data | 9.1 (13 reviews) | 

#### Business Instant Messaging 

| Feature | GoTo Connect | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Audio Conferencing** | Not enough data | 9.0 (14 reviews) | 
| **Video Conferencing** | Not enough data | 8.8 (14 reviews) | 

#### Business Instant Messaging

| Feature | GoTo Connect | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Mobile Application** | Not enough data | 8.5 (14 reviews) | 
| **Web Application** | Not enough data | 9.4 (14 reviews) | 
| **Integrations** | Not enough data | 9.1 (13 reviews) | 

#### Generative AI - Business Instant Messaging

| Feature | GoTo Connect | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Text Summarization** | Not enough data | Not enough data | 

#### AI - Business Instant Messaging

| Feature | GoTo Connect | XTIUM Unified Communications as a Service | 
|---|---|---|
| **AI Powered Search** | Not enough data | Not enough data | 
| **Smart Notifications** | Not enough data | Not enough data | 
| **AI Powered Language Translation** | Not enough data | Not enough data | 
| **Content Generation** | Not enough data | Not enough data | 

#### Agentic AI - Business Instant Messaging

| Feature | GoTo Connect | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

### Screen Sharing

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **XTIUM Unified Communications as a Service** | 8.2/10 | 10 |

#### Presenter Tools

| Feature | GoTo Connect | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Live Preview** | Not enough data | 8.1 (9 reviews) | 
| **Notifications Blocker** | Not enough data | 7.6 (9 reviews) | 
| **Remote Control** | Not enough data | 7.4 (9 reviews) | 
| **Switch Presenter** | Not enough data | 8.1 (9 reviews) | 

#### Conferencing Options

| Feature | GoTo Connect | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Group Live Chat** | Not enough data | 8.8 (8 reviews) | 
| **Audio Conferencing** | Not enough data | 8.0 (9 reviews) | 
| **Video Conferencing** | Not enough data | 8.0 (10 reviews) | 

#### Application Tools

| Feature | GoTo Connect | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Password Protection** | Not enough data | 8.1 (7 reviews) | 
| **Recording** | Not enough data | 8.5 (8 reviews) | 
| **In-Browser Application** | Not enough data | 9.0 (8 reviews) | 

#### Agentic AI - Screen Sharing

| Feature | GoTo Connect | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Decision Making** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | 6.6/10 | 32 |
| **XTIUM Unified Communications as a Service** | N/A | N/A |

#### Channels

| Feature | GoTo Connect | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Multi-Channel Coverage** | 7.4 (30 reviews) | Not enough data | 
| **Open Listening** | 6.9 (30 reviews) | Not enough data | 
| **Physical Media** | 6.0 (29 reviews) | Not enough data | 

#### Design

| Feature | GoTo Connect | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Communications Strategy Development** | 7.9 (31 reviews) | Not enough data | 
| **Create Content** | 6.1 (26 reviews) | Not enough data | 
| **Personalization** | 7.1 (28 reviews) | Not enough data | 
| **Inbound Identification** | 7.6 (29 reviews) | Not enough data | 
| **Regulatory Compliance** | 7.4 (29 reviews) | Not enough data | 

#### Generative AI

| Feature | GoTo Connect | XTIUM Unified Communications as a Service | 
|---|---|---|
| **AI Text Generation** | 4.5 (20 reviews) | Not enough data | 
| **AI Text Summarization** | 5.2 (21 reviews) | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **XTIUM Unified Communications as a Service** | N/A | N/A |

#### Quality Assurance

| Feature | GoTo Connect | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Evaluation** | Not enough data | Not enough data | 
| **Calibration** | Not enough data | Not enough data | 
| **Reports** | Not enough data | Not enough data | 

#### Engagement

| Feature | GoTo Connect | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Feedback** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Training** | Not enough data | Not enough data | 

#### Performance

| Feature | GoTo Connect | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 

#### Generative AI

| Feature | GoTo Connect | XTIUM Unified Communications as a Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | 7.3/10 | 29 |
| **XTIUM Unified Communications as a Service** | N/A | N/A |

#### Channels

| Feature | GoTo Connect | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Voice** | 8.6 (22 reviews) | Not enough data | 
| **Social** | 6.4 (18 reviews) | Not enough data | 
| **Web Chat** | 6.3 (20 reviews) | Not enough data | 
| **Mobile SMS** | 7.8 (19 reviews) | Not enough data | 
| **Email** | 6.4 (18 reviews) | Not enough data | 

#### Generative AI

| Feature | GoTo Connect | XTIUM Unified Communications as a Service | 
|---|---|---|
| **AI Text-to-Speech** | 7.7 (13 reviews) | Not enough data | 

#### Functions

| Feature | GoTo Connect | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Session Routing** | 8.3 (21 reviews) | Not enough data | 
| **Session Queuing** | 8.1 (18 reviews) | Not enough data | 
| **Concurrent Calling** | 8.0 (18 reviews) | Not enough data | 
| **Speech Analytics** | 6.7 (16 reviews) | Not enough data | 
| **Auto Dialer** | 7.0 (17 reviews) | Not enough data | 
| **IVR** | 7.6 (17 reviews) | Not enough data | 
| **Inbound Screen Pop** | 6.6 (16 reviews) | Not enough data | 
| **Persistent Data** | 6.8 (16 reviews) | Not enough data | 

#### Agentic AI - Contact Center

| Feature | GoTo Connect | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Autonomous Task Execution** | 4.4 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 4.4 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.8 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 3.9 (6 reviews) | Not enough data | 

#### Administrative

| Feature | GoTo Connect | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Session Summary Notes** | 6.7 (14 reviews) | Not enough data | 
| **Administrator Access** | 8.3 (21 reviews) | Not enough data | 
| **Reporting & Dashboards** | 7.5 (20 reviews) | Not enough data | 
| **Session Recording** | 7.9 (16 reviews) | Not enough data | 
| **Agent Scheduling and Assignment** | 7.2 (16 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **XTIUM Unified Communications as a Service** | N/A | N/A |

#### Conversational Platform

| Feature | GoTo Connect | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | GoTo Connect | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | 

#### Generative AI

| Feature | GoTo Connect | XTIUM Unified Communications as a Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **XTIUM Unified Communications as a Service** | N/A | N/A |

#### Generative AI

| Feature | GoTo Connect | XTIUM Unified Communications as a Service | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | GoTo Connect | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Searchable Articles** | Not enough data | Not enough data | 
| **Community Forums** | Not enough data | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | GoTo Connect | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | GoTo Connect | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **XTIUM Unified Communications as a Service** | N/A | N/A |

#### Generative AI

| Feature | GoTo Connect | XTIUM Unified Communications as a Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Process

| Feature | GoTo Connect | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Mentions** | Not enough data | Not enough data | 
| **Tickets** | Not enough data | Not enough data | 
| **Macros** | Not enough data | Not enough data | 

#### Channels

| Feature | GoTo Connect | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Email** | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Phone** | Not enough data | Not enough data | 
| **Text** | Not enough data | Not enough data | 

#### Insight

| Feature | GoTo Connect | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Surveys** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **XTIUM Unified Communications as a Service** | N/A | N/A |

#### Generative AI

| Feature | GoTo Connect | XTIUM Unified Communications as a Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | 8.2/10 | 951 |
| **XTIUM Unified Communications as a Service** | 8.6/10 | 27 |

#### Platform Basics - VoIP Providers

| Feature | GoTo Connect | XTIUM Unified Communications as a Service | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 8.5 (52 reviews) | Not enough data | 
| **Call Management** | 9.1 (60 reviews) | Not enough data | 
| **Network monitoring** | 8.4 (52 reviews) | Not enough data | 
| **Integrations** | 7.5 (55 reviews) | Not enough data | 
| **Virtual PBX** | 9.0 (48 reviews) | Not enough data | 
| **SIP trunking services** | 7.9 (48 reviews) | Not enough data | 

#### Basic Communication

| Feature | GoTo Connect | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Phone Calls** | 9.2 (914 reviews) ✓ Verified | 9.4 (26 reviews) | 
| **Video Calls** | 8.0 (398 reviews) ✓ Verified | 8.3 (20 reviews) | 
| **Instant Messaging** | 7.9 (452 reviews) ✓ Verified | 8.2 (21 reviews) | 
| **Screen Sharing** | 7.9 (384 reviews) ✓ Verified | 8.2 (21 reviews) | 
| **Conference Calls** | 8.7 (653 reviews) ✓ Verified | 8.6 (23 reviews) | 
| **Desk-to-Desk Calls** | 9.1 (738 reviews) ✓ Verified | 9.4 (24 reviews) | 

#### Agentic AI - VoIP Providers

| Feature | GoTo Connect | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Autonomous Task Execution** | 7.2 (26 reviews) | Not enough data | 
| **Cross-system Integration** | 7.4 (26 reviews) | Not enough data | 
| **Adaptive Learning** | 7.2 (25 reviews) | Not enough data | 
| **Proactive Assistance** | 6.9 (26 reviews) | Not enough data | 

#### Access

| Feature | GoTo Connect | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Software Pairing** | 8.2 (478 reviews) ✓ Verified | 8.6 (22 reviews) | 
| **Browser Extension** | 8.2 (504 reviews) | 8.2 (20 reviews) | 
| **Individual Download** | 8.4 (507 reviews) ✓ Verified | 8.7 (19 reviews) | 

#### Advanced Features

| Feature | GoTo Connect | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Hold Music** | 8.6 (733 reviews) ✓ Verified | 7.7 (22 reviews) | 
| **Automated Attendants** | 9.0 (693 reviews) ✓ Verified | 8.9 (24 reviews) | 
| **VOiP Number** | 9.1 (781 reviews) ✓ Verified | 9.0 (24 reviews) | 

### Audio Conferencing

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | N/A | N/A |
| **XTIUM Unified Communications as a Service** | N/A | N/A |

#### Agentic AI - Audio Conferencing

| Feature | GoTo Connect | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **GoTo Connect** | 8.8/10 | 130 |
| **XTIUM Unified Communications as a Service** | 8.0/10 | 15 |

#### Agentic AI - UCaaS Platforms

| Feature | GoTo Connect | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | GoTo Connect | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Tenancy Flexibility** | Feature Not Available | 8.9 (12 reviews) | 
| **Native VoIP** | 9.0 (101 reviews) ✓ Verified | 8.6 (12 reviews) | 
| **CCaaS Option** | Feature Not Available | 8.5 (11 reviews) | 

#### Features

| Feature | GoTo Connect | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Voicemail to Email** | Feature Not Available | 8.6 (13 reviews) | 
| **Voicemail to SMS** | Feature Not Available | 6.1 (12 reviews) | 
| **File Sharing** | 8.3 (82 reviews) ✓ Verified | 7.1 (13 reviews) | 
| **Voice Conferencing** | 9.0 (109 reviews) ✓ Verified | 8.8 (13 reviews) | 
| **Video Conferencing** | 8.9 (96 reviews) ✓ Verified | 8.2 (13 reviews) | 
| **Conference Transcripts** | Feature Not Available | 8.1 (12 reviews) | 

---
## Categories
**Shared Categories (2):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers)

**Unique to GoTo Connect (9):** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Online Fax Software](https://www.g2.com/categories/online-fax), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Contact Center Software](https://www.g2.com/categories/contact-center), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service)

**Unique to XTIUM Unified Communications as a Service (3):** [Business Instant Messaging Software](https://www.g2.com/categories/business-instant-messaging), [Screen Sharing Software](https://www.g2.com/categories/screen-sharing), [Audio Conferencing Software](https://www.g2.com/categories/audio-conferencing)


---
## Reviewer Demographics

### By Company Size

| Segment | GoTo Connect | XTIUM Unified Communications as a Service | 
|---|---|---|
| **Small-Business** | 70.5% | 18.8% | 
| **Mid-Market** | 24.8% | 65.2% | 
| **Enterprise** | 4.7% | 15.9% | 

### By Industry

#### GoTo Connect

- **Information Technology and Services:** 8.6%
- **Hospital & Health Care:** 5.6%
- **Financial Services:** 5.3%
- **Insurance:** 5.2%
- **Computer Software:** 4.2%
- **Non-Profit Organization Management:** 3.5%
- **Marketing and Advertising:** 3.4%
- **Construction:** 2.9%
- **Accounting:** 2.7%
- **Health, Wellness and Fitness:** 2.7%
- **Other:** 55.8%

#### XTIUM Unified Communications as a Service

- **Education Management:** 5.8%
- **Financial Services:** 5.8%
- **Telecommunications:** 5.8%
- **Information Technology and Services:** 5.8%
- **Accounting:** 4.3%
- **Hospital & Health Care:** 4.3%
- **Market Research:** 4.3%
- **Oil & Energy:** 4.3%
- **Manufacturing:** 4.3%
- **Staffing and Recruiting:** 2.9%
- **Other:** 52.2%

---
## Alternatives

### Alternatives to GoTo Connect

- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (257 reviews)
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- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2562 reviews)

### Alternatives to XTIUM Unified Communications as a Service

- [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) — 4.4/5 stars (19224 reviews)
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- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1558 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1421 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (522 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4109 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (503 reviews)

---
## Top Discussions

### GoTo Connect

- Title: [I](https://www.g2.com/discussions/goto-connect-i) — 2 comments, 1 upvote
  > **Top comment:** "So far this product has fulfilled our companies needs 100% "
- Title: [The Call prompter](https://www.g2.com/discussions/the-call-prompter) — 2 comments, 1 upvote
  > **Top comment:** "I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter."
- Title: [Can I Port My Existing Number?](https://www.g2.com/discussions/phone-numbers) — 2 comments, 1 upvote
  > **Top comment:** "Yes.  You can port your number."
- Title: [What is GoTo Connect used for?](https://www.g2.com/discussions/what-is-goto-connect-used-for) — 1 comment
  > **Top comment:** "Phone, Fax, Meetings. Been a user for more than 10 years."
- Title: [How much does jive cost?](https://www.g2.com/discussions/how-much-does-jive-cost) — 1 comment
  > **Top comment:** "Comment deleted by user."

### XTIUM Unified Communications as a Service

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/goto-connect-vs-xtium-unified-communications-as-a-service)